Complaints

This profile includes complaints for Cinch Home Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cinch Home Services, Inc. has 10 locations, listed below.

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• 

  Cinch Home Services, Inc.

  4700 Exchange Ct STE 3 Boca Raton, FL 33431-4450

  
• 

  Long & Foster Home Warranty

  P. O Box 843956 dallas, TX 75284

• 

  Cross Country Home Services

  525 W. Old Northwest Hwy. Ste. 203 Barrington, IL 60010-6805

• 

  Cross Country Home Services

  1520 E Greenville Street, Suite K Anderson, SC 29621

• 

  HMS HOME WARRANTY

  PO Box 843956 Dallas, TX 75284

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5 July 2022, I submitted a claim with Cinch home warranty regarding my Air Conditioner not working. They assigned Smart Mechanical Services ************** to analyze/repair/replace the air conditioner unit. I called Smart Mechanical that day and was told I would be called back that night for scheduling.I did not receive a call back that night.The following day, I called Smart Mechanical again about getting someone out to check my air conditioner and relayed my disappointment with their neglect to return my call as they said they would.They initially tried to set up an appointment several days later, however I was to be out of town for another obligation. They had a technician who freed up on 07/06/2022 and came out and put a gauge on my unit.He stated I was low on freon and his boss would call me, and left. He was less than 10 minutes on the property.I have since contacted Cinch approximately 6 times and the wait time simply to even speak to someone has ranged from an hour and five minutes to an hour and fifty-five minutes.I have expressed my displeasure with the lack of communication from Smart.Today, after a 75 minute wait, I spoke to someone who arranged for Wolverine HVAC to come out today at 5pm.I left work early to make the appointment and at 318pm i received a text message stating Wolverine was not coming and that Cinch had to provide another contractor.I called and waited 1 hour and fifty-five minutes to speak to someone and attempted to explain the issue AGAIN.The person I spoke to was not helpful and I asked to speak to a manager, he hung up, then apparently thought better of it and called me back. I was at ap[proximately 25 minutes on hold and the hung up again.I am at 17 days without air conditioning in ****** degree temperatures getting ahold of Cinch is impossible and I cannot get assistance from them to get this remedied.

  

  Business Response

  Date: 08/05/2022

  We received the complaint submitted by ************************ for his dissatisfaction with the service he received for his air conditioner.  We regret that we fell short of our goal to provide a smooth resolution. The source of the initial delays were the result of supply chain issues over which neither the service company nor the home warranty company has reasonable control. Due to a difference of opinion between ************************ and the independent contractor, the provider requested the job be reassigned.
  
  We spoke to ************************ on August 5th and confirmed the repairs have been completed to the air conditioner.  We have refunded the deductible and the surcharge as a good faith gesture. We appreciate the opportunity to address Mr. ********** concerns.
  
  
  Sincerely,
  ****, Customer Relations

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday July 15th 6;07am called in ** unit blowing hot air also paid deductible by phone. the claim was assigned to a service company that does not service my area the company states that this is a common problem with Cinch. the claim was reassigned to ***************** company at around 9am same day or earlier. i called ****** 4 times and left messages for 2 days with no response. the temperature in Alabama was 95 degrees with heat index of around 107. my wife also suffers from asthma. on the evening of July 15th i called into customer ********************** to see if they would reassign the claim but was on hold for almost 2 hours with not one answering the phone. this set of circumstances forced me to find a service provider to fix the ** at a cost of $376. i have contacted customer ********************** on 2 occasions to try to get at least a partial refund but it has been denied. i am told that the deductible will be refunded but because i was forced to find service for my unit on my own that cinch will not refund the cost of service. This is not the way to run a business and to treat your customers who count on you to be there when they have issues i am very disappointed as a customer who has paid these people for a long time to cover my home. Cinch is only set up to take your money and they do their best to not take care of any issues. i feel that i should be reimbursed for the cost of service that Cinch did not perform because they could not be bothered to answer the phone AND THIER FALURE AS AN ORGINIZATION OF THE PRIMARY PURPUOSE OF HAVING A HOMW WARRATY. As i see that they have had thousands of complaints i would not suggest this company to anyone unless they want to pay money for nothing as Cinch excels in that arena.

  

  Business Response

  Date: 08/05/2022

  We have received ****************** complaint and understand the urgency of having a working air conditioning system this time of year. Per the terms and conditions of his warranty agreement, the expectation is set that we will not provide compensation for work performed without our prior authorization. We also understand that there are circumstances which arise that necessitate further consideration. As a one-time customer ********************** gesture we are providing a reimbursement for the repair to his air conditioning system, less his deductible amount.
  
  On August 5th we communicated to ************** our decision, and to make him aware that going forward we will not compensate for unauthorized work. He will need to place a request through our automated phone system, with a live agent or through his online account portal.
  
  We appreciate the opportunity to address his complaint.
  
  Respectfully,
  ****, Customer Relations

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased HOME WARRANTY by ***** based on the recommendation of one of the technicians who had come to our house in June, 2022. I paid FULL PRICE for whole year. The warranty became effective from 6/22/2022.We had problem with our DISHWASHER and we called for repair. They authorized some one to look into the problem. The technician mentioned that we have to replace some part and ***** has to authorize the same. The ***** never gave the authorization for the part even after multiple attempts. I must have spent over 10 hours trying to get some answer, but they gave some excuses. I heard in the background " let him call and we can put on hold " I even tried to get the Supervisor and she also gave me some excuse. They would not give the number of the " AUTHORIZATION " department. We are Senior Citizen with disability. This is causing great difficulties .We I mentioned for cancelation of the contract, they refused.IT IS VERY OBVIOUS THEY WANT TO CHEAT.I want full refund and even money for the service call ASAP.

  

  Business Response

  Date: 08/05/2022

  We have received the complaint submitted by ****************** regarding the delays he experienced waiting on the repairs to his dishwasher.We confirmed with the service provider the repairs are scheduled to be completed on August 10th. We have refunded the deductible as a good faith gesture due to the delays he experienced.

  
  We left a voicemail message and sent an email to ***************** advising we have refunded the deductible and confirmed the repair appointment for August 10th. We will follow up with him to ensure the claim is completed.
  
  Sincerely,
  ****, Customer Relations

  
  

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cinch home services is supposed to warranty the appliances of the new house we bought. I got a service job as I was told to do if something isnt working. My service job # is SCCQ62ED5B13-3. They wouldnt send a service provider to come fix our central air when it quit working. It was working fine since we started using it and it quit so I made the call. I had to find my own service provider. I had them come do the work. The total I have spent is over $1500 and they are denying my claim. And wont reimburse me. I have provided pictures, descriptions, invoices as requested and still denied. No one will let me talk to the department who denied my claim. I have made 3 phone calls and have been on hold for over 6 hours with all the phone calls. Transferred multiple times and told to email them. I email them with a generic response. I want a refund if they arent going to provide the service they promised. So I am out time, money and its hot here and we still dont have a working ac unit. I want them to reimburse me for my invoices since they are covered by the warranty and I want them to send their service provider to fix our ac unit.

  

  Business Response

  Date: 08/05/2022

  We have reviewed the complaint submitted by ****************** regarding her air conditioning system.  We regret that her experience has been frustrating due to the delays in obtaining a resolution.  ****************** submitted a service request for her air conditioner on June 6th. She was approved to utilize our out of network provider option.  The provider came out on June 13th and completed a portion of the repairs.  ****************** submitted the invoice for the repairs that had been completed. The documentation she provided did not list a cause of failure,which is an integral piece of information needed to determine coverage. ****************** had the provider return to complete the repairs on July 8th. ****************** submitted the invoice with the repairs completed from the second visit which included the cause of failure.  The cause of failure was stated as hail damage to the condensing coil.  The warranty covers failures due to normal wear and tear.  The policy does not address failures caused by Acts of God.
  
  We spoke with ****************** on August 5th and informed her we will review the information with our technical support team to verify if the resolution is accurate.  We will follow up with ****************** until a final resolution is obtained.
  
  
  Sincerely,
  ****, Customer Relations

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail regarding my warranty renewal from ***** Home Warranty powered by Cinch with a response due by 8/13/2022. I made 4 phone calls, sent an email on 7/9/2022, reached out on Instagram requesting to cancel, and for someone to provide me with confirmation. I haven't heard from them, and I don't wish to renew the agreement. Similarly, I had this experience last year and was stuck paying monthly for a whole year. When I call, the agent can't find my account despite me providing the contract number, and when I say I want to cancel, the agent suddenly has to speak to the supervisor and advises they located my account. I somehow get patched over to a queue where I'm waiting over 50 minutes and provided them with a picture of the phone number and minutes recorded on my phone via email. The customer ********************** is a nightmare! They get 100% of my money, but they don't provide 100% of the service. Zero respect for the paying customer!I want my contract CANCELED! Happy to give these people some very bad media attention.

  

  Business Response

  Date: 08/05/2022

  We have received Ms. ***** complaint and regret to hear of the difficulty she has experienced in setting up her account for non-renewal.On August 4th she spoke to a member of leadership and received confirmation her agreement will expire on August 12th. We are sorry to lose her as a customer, but are glad weve been able to assist in resolving this matter.
  
  Respectfully,
  ****, Customer Relations 

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a contract with ***** Home Warranty, which is being serviced by Cinch Home Services warranty. We have had an issue with our dishwasher for over 2 weeks. We filed a claim and paid a $100 deductible to get a dishwasher repairman out. On 7/12/2022, a repairman came and spent very little time. He stated that the issue was a plumbing issue since the water pressure in the faucet was a little low. He directed us to get a plumber. So, another $100 deductible later, we get a plumber out. He unscrews the sink faucet, cleans it, puts it back together, and the water pressure increased. HOWEVER, the sprayer still never increased. We pointed that out & he said he would have to come back. An hour later, he called saying he would be back in 45 minutes. He never returned, and that was a week ago. Furthermore, it did nothing to fix the dishwater. We have spent the past week trying to contact the dishwasher repaid company (*********** Services ************) and the plumber (Circa Services FL ************) and NO ONE is returning our calls. We tried to reach back out to *****/Cinch Home Warranty, and all we were told was to call a phone number *************), but we sat on hold for ONE HOUR before the line went dead. We are requesting our kitchen sink sprayer be fixed and our dishwasher be fixed. We have already paid TWO deductibles for this, and we are not paying a third since there has been no resolution to this initial complaint (the dishwasher). We are also asking for one of the $100 deductibles to be refunded since the repairman literally did NOTHING. We would also like to hear from a member of management or Vice President of Cinch Home Warranty due to the absolutely ridiculous run-around and passing-the-buck-around, all while refusing communication with us and leaving us with unrepaired appliances. Our Plan Number is #******** with ***** Home Warranty.

  

  Business Response

  Date: 08/04/2022

  We have received Ms. ******** complaint and regret the amount of effort she has had to put forth in resolving the claim for her dishwasher. We understand that she paid a service call fee for the dishwasher claim and the plumbing claim and so we made the decision to refund one of the service call fees she paid. This was refunded on August 4th, and she should receive it back to the card it was paid from within 3 to 5 business days.
  
  Since the submission of the complaint, the service provider has determined that the fill valve needed to be replaced on the dishwasher. The part has been requested and there is a return appointment on August 19th to complete the repair.  We called her to provide this update but did not reach her. We left her a voicemail message along with an email in regard to the information.
  
  We will continue to follow up with her to ensure this has been resolved.
  
  Respectfully,
  ****, Customer Relations

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****** I filed a claim for a/c blowing hot air only. 7-12-2022 an appt was setup and the tech came out flipped a beaker switch cool air started coming out, tech left. Called back a few our later stating the same isse and the breaker was not tripped and unit blowing hot air. appt was set up for 7-17-2022. tech came out and stated the unit needs to be replaced, he left recommendation and filed the complaint on 7-18-2022. 7-19-2022 claim decision was made to replace unit with a smaller unit that is not equal to unit currently at residence. Tech called on 7-19-2022 to inform me that the replacement unit was not qual and too small for your home and advised me to contact warranty company and request like system for replacement. ***** Jul i call and spoke with several people and one supervisor and was told , that their decision was final and I would not recieve any other replacement than what the have on hand or they would give me **** and I would be on my own. I did not take the pay out and requeted that they give me a like unit and replace the system. 7-21-2022 i called to see when the small system would arrive and no one could tell me a date, but someone would contact me. The triple digit high temp has cuase much undue stress on my family and two Service Animals. We are cramed in one room with a window unit I purchased, just to get by. I could no longer afford another night at a hotel since I am on a fixed income as a disabled military vet. I need help asap to get my a/c replace to have some type of quality of life again. They want to replace my a/c with a ******* Model # GSX140481 14 SEER one stage system for my Trane XL91i 16 SEER two stage sytem model # 2TTZ9048B1000AA. They are not equal and the smaller sytem would double my electric **** and possily burn out or catch fire and burn the house down, stated by the repairman Mr ****** cell # ************ on 7-19-2022.Respectfully ************* ************

  

  Business Response

  Date: 08/04/2022

  We have received Mr. ************** and apologize for the delay in having his air conditioner repaired.We reached out to ************************ on August 4th who advised the equipment would be picked up so the repairs will be completed.  We reached out to ************** on August 4th and provided and update on the status of the repair.  
  
  We will continue to monitor to ensure the repairs are completed.
  
  Respectfully,
  ****, Customer Relations 

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microwave not repaired or replaced per contract on home warranty service. Have contacted per phone several times, but get same run round & no results.

  

  Business Response

  Date: 08/04/2022

  We have received ************ complaint and are sorry to hear that he feels he has gotten the run around regarding the status of his claim.Our mission is to ensure a straightforward, efficient process with timely and clear communication and regret that in this instance we did not meet that objective. We have since approved a replacement or buyout option for **********,however, the current model being offered is stainless steel and ************ account notations indicate that he prefers a unit in black. While the warranty does not guarantee we can match like-for-like regarding color, we are committed to getting it right. We are able to offer ********** a comparable model in black,but before setting up his revised options we would like to confirm his wishes beforehand. On August 4th we attempted to reach him by phone, but were unsuccessful in speaking with him. We left him a voicemail message and sent an email message. Once we receive a reply we will proceed toward a satisfactory resolution.
  
  We appreciate the opportunity to address his complaint.
  
  Respectfully,
  ****, Customer Relations 

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17599085
  
  I do not agree with CHCI response. The unit in question sell as a unit micowave oven. If they want to change colors they need to replace the unit as a hole or repair the micowave.. there  response  is if the micowave does not fit exiting unit it is my cost to modify exit unit.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/02/2022

  We have received ************ response. We sent him new options on August 25th to provide a black microwave oven. We followed up with him on September 2nd to ensure he received the information, and if hes made a decision. We spoke to ********** on September 2nd and there is some question about the type of unit he has. We are awaiting further verification and will update his options if necessary to what is comparable.
  
  
  We appreciate the opportunity to work with him to resolve this matter.
  
  
  Respectfully,
  ****, Customer Relations

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a claim for my dryer. The technician came out and told I needed three parts replaced however that one of the parts was on back order and that there was no ETA on the part. I asked him what is done in cases like this and he said he didn't know that he would submit the report and it was up to Cinch. After 1 week Cinch still had not received the report. I called Cinch to ask them what was happening and rep said that they tried to call the technician and no answers. I continued to call the technician on my own as Cinch clearly didn't care as much as I did. Someone finally answered and said he would update the Cinch portal. Since I have been calling Cinch everyday and still can not get through to talk to anyone. At this point I am done dealing with this company. I don't have a dryer and I have 7 kids in my house I need a dryer. I want my deductible and the monthly payments I've been paying to Cinch refunded. I will just go buy a new dryer, I can't continue to wait on them.

  

  Business Response

  Date: 08/04/2022

  We have received ************** complaint and understand that it is frustrating when a repair takes longer than anticipated to complete.  Ongoing supply chain issues still have an impact on the ability to procure parts, and unfortunately delays in receiving parts can occur. On August 4th we reached out to ************ to confirm if the service provider has been able to return to her home with the needed part to repair her clothes dryer. We were unsuccessful in speaking with her and left a voicemail message as well as sent an email message. As a one-time customer ********************** gesture, we have honored her request to receive a refund of the deductible that she paid.
  
  Once we receive confirmation of the job status from ***********, we will know the next steps necessary to resolve this matter.
  
  We appreciate the opportunity to address her complaint.
  
  Respectfully,
  ****, Customer Relations 

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17598875
  
  I am rejecting this response because:
  

  I received an HMS voicemail but there was no contact number included. I called customer ********************** to see if they could put me in touch with **** and I was just given the run around and was never able to reach her. I also have never received an email from her. If someone could give me a call back that would be ideal. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/19/2022

  We have received ************** response and have since been in contact with her. Due to the repair not having been completed at this time, we approved to replace her clothes dryer. She accepted the model we offered and we will follow up to ensure it is delivered and installed.
  
  Respectfully,
  ****,Customer Relations

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home warranty from Cinch Home Services to cover my appliances. When my dishwasher broke, I called for service and was required to pay a $150 deposit before they would send a repair person. I reluctantly paid even though it felt suspicious since we had paid for a full warranty. The repair person came and told us that we needed a new part and he would be back in about 2 weeks to fix it. After 4 weeks we called to see why we hadn't heard anything and were told they were not going to fix our dishwasher because it was not mechanical failure (it was). I asked for my $150 back and they refused. I asked to cancel my policy and get the promised refund and they refused. Now I have a letter asking for an additional $40, which I do not plan to pay. This company misrepresented itself, charged more for the 'deposit' than the value of the actual repair that they didn't do (I later found out the total repair could have been done for $100). I have sent a letter of complaint which I will also send to you. I want to report this to protect other senior citizens from this scam. This is a huge company and I cannot fight them, but I do not intend to pay them any more money or do any further business with them.

  

  Business Response

  Date: 08/04/2022

  We have received the complaint submitted by **************** regarding her dishwasher.  We regret that her experience has not lived up to the level of service we aim to provide. After completing a thorough review of her service job, we found that all the parts necessary for repair are addressed by the warranty agreement. On August 3rd we reached out to her by phone to confirm that she is still in need of service, and to address her concerns. We were unsuccessful in speaking with her and left a voicemail message for her and sent an email message with our direct contact information.Due to her poor experience, as a one-time customer ********************** gesture, we refunded the deductible that she paid upfront, and will request that billing of the remaining $40 she owes to cover her $200 deductible ceases.
  
  We appreciate the opportunity to address her complaint.
  
  Sincerely,
  ****, Customer Relations

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************