Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman at swift verbally promised/guaranteed the following:- fixed rate - on time delivery - more than enough space for all items quoted On the day of the actually pick up two huge tattooed men in metered my home and told me not only did they not have enough space for all the items I had already logged in the inventory but they charged me upward of $4000 to load it all! This is in addition to the original quote of $5k+ They broke furniture and I had to leave furniture behind. I was out $4k that I didnt budget for and I was terrified to say no because I was alone with my two children. I also had given notice to my landlord so I felt forced by the company to have no other option but pay extra. It then took them over a month from collection to delivery when I was told AND GUARANTEED by the salesman that it would arrive on time. They also repeatedly mistreated me and belittled me when I phoned to track my stuff and asked why it was so late. They said salesman have nothing to do with us repeatedly. All in all this has caused major damages as my husband has equipment on that truck and while the contract says estimate regarding dates and amounts we were I believe intentionally misled in order to secure a sale.

  Business Response

  Date: 05/16/2025

  WE do apologize about your experience. We were never made aware of any issues at the pick up location. Your contract is not guaranteed, it is estimated, as well as the delivery is not guarantee and our contract states that as well. 

   

  We spoke to the customer numerous times in regards to the delivery issues she was having, the items were going 2300 miles per DOT the movers have 21 business days to deliver from the earliest available date the customer provides. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23334598
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 05/17/2025

  1. The salesman pitched a fixed rate to us that would not change and assured that the rate we agreed to on the phone would remain fixed. 
  

  2. the salesman GUARANTEED the arrival date and when I contacted him to ask if I needed to move the date up to ensure arrival he said it wasnt necessary. This prevented us from ensuring we had our business materials for operations as it was on the truck and we didnt feel necessary to keep it off due to the salesmans assurances and guarantees. 
  

  3. I feel we were INTENTIONALLY MISLED AND DECEIVED by the salesman.
  

  4. The truck send to our house for pick up was too small for all the items we listed on the telephonic inventory. This means we left sentimental and important furniture behind simply because the company mistakenly underestimated the load. This was not a mistake on our part as we made sure to inform them of all items and even asked the salesman are you sure it will all fit ? Oh yeah absolutely dont worry was the response. 

  5. Even after doing a telephone inventory and them charging us more to cover additional items the movers came and charged us ANOTHER additional cost of $4000+. That is not something we had budgeted for and we felt bullied into that final large cost because the company underestimated the load in spite of our communication regarding items. 
  

  $4000 for a young family is a LOT of money. 
  

  I was alone with my two young children and had no alternative solutions BUT to pay them or they wouldnt take my load. 
  

  this felt like a shakedown because I had no option in the situation as I had given notice and all my stuff was ready for removal. 
  

  we took a huge financial loss because of the movers poor planning and bad inventory preparation.
  

  6. I was treated with so much disrespect every time I contacted swift or the moving company. For over 3 weeks I was told its leaving this week with certainty and I feel I was lied to once again to placate me. This concerned me greatly as we made plans according to their communications and disrupted our lives in a major way. 
  

  7. When the truck finally left and I was told 3 times it would take them 4-6 days to get to me I called on day 6 and they said oh its just an estimate it seems that hiding behind the word estimate has led Swift to intentionally mislead clients in order to make sales. They contradicted every single communication that had with us. 
  

  8. And finally. Upon delivery they sent 1 man to offload our items. This included beds, dining tables and couches to name a few. My husband had to help offload. We were told we would not be needed and they wouldnt reassemble everything. They refused to reassemble our childrens bed and said because of liability and injury ? We were told everything would be reassembled. 
  

  all in all this was the worst and most stress experience in addition to the general stress of moving. We slept on blow up mattresses for over a month with our 2 children. 
  

  im simply not letting it go. This is wrong. Doing this to families is wrong and they need to be discouraged from misleading others. 

  Business Response

  Date: 05/19/2025

  1. The contract states that this is not guaranteed, and the price is subject to change. 

  2. The contract also states that we do not guarantee delivery dates, it is clear that they are requested and  the movers will do everything they can do accommodate your requests, but they also have a timeframe for delivery. 

  3. All points are clear in our contract of what services we provide and what prices can change.

  4. You were sent a 26 ft truck as you only had 979 cubic feet allocated with our company, if you used more space than charges are accurate. 

  5. Our team was never contacted on the day of the move with any concerns or questions, we could have been a huge help on the day of the move. 

  6. Customer was never met with disrespect from our company, we provided information everytime we spoke to her between 4/8-4/28, but again we were not made aware of any of these issues at pick up. 

  7. The items are going over 2200 miles the movers have 21 business days to deliver the items that is per DOT, again our contract does not guarantee any delivery dates. 

   

  8. we do apologize about this we can reach out to the carrier and see if they are willing to compensate for the issues on delivery end and we can send you claims information for any possible damages. 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23334598
  
  I am rejecting this response because:

  i did not log the cubit feet. Your sales team did and the shortfall of $4000 worth of items is too large of a discrepancy to blame that shortfall on me  

   

  he undercharged knowing it would be over and then I was stuck with a higher bill  

   

  I will take this further if I need to because I suspect Im not the only person this has happened to  

   

  you dont dictate or decide whether I was respected or not by your company - I was 
  

  and dishonestly getting a client to sign and then overemphasising what was UNDERemphasised during the sale or not even mentioned is despicable 

  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/20/2025

  Our system estimates the space, again the contract also states the price is subject to change if the items use more space or if there are more items than what was told to our company. The carrier team has let us know they have reimbursed or plan to reimburse for items not being put back together on delivery. 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23334598
  
  I am rejecting this response because:

  The salesman intentionally deceived us. He contradicted everything the contract says.
  

  We contacted him on the day of pick up to tell him this was not the agreed upon amount payable annd to clarify why the estimate he provided was so far under and that we were not happy with a huge additional bill and he ignored us.
  

  we then contacted him once we knew the moving company only STARTS counting day of delivery FROM the delivery date we provided (which he guaranteed) and he ignored us.
  

  prior to this he had told us to contact him at ANY TIME and he would assist.  
  
  10lb plates have not arrived with our things. They are missing from a box 

  we were blatantly deceived and want reimbursement for said deception. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is clear that our complaint is similar to the numerous complaints that have already been filed about this business mis***resenting its initial estimate contract and misleading customers on behalf of both the sales personnel and customer service **************************************************************************************** is fraudulent and unprofessional with lack of managerial or supervisory personnel. When we voiced concerns about our initial estimate, we were denied the right to speak with a manager or supervisor. We were berated by both customer support staff and the manager ****** who would not state her role or title claiming I am whoever you want me to be and you will not speak to anybody higher up than me. She even mis***resented herself claiming to be the CEO of the company.*** ***** was our sales *** who provided the initial estimate. We were told to provide an estimated inventory list months prior to moving. We were told that we would be charged based off of any additional space needed if our inventory did not fit within a 20 foot pick up truck. However, our initial contract was for 564 ft. which would be equivalent to a 10 foot truck.We were ***eatedly told that any additional items added on move-in day would not change the price as long as they did not require additional space. We occupied less than 17 feet of the ************************************************************************* additional charges due to tagging of inventory.The company seems to lack the intellectual capacity to understand that items can occupy a different amount of volume. For example, we were charged more for ***lacing a sectional couch and adding kids toys which occupied less space. (100 items of one cubic foot is more expensive than five items of 20 ft. due to the way they tag inventory).We were told ***eatedly that this would not be the case when providing our initial and updated inventory list and that we would only be charged for any additional space occupied which was clearly intentional.

  Business Response

  Date: 05/16/2025

  We have spoken to this customer via email and over the phone and have explained in detail the charges and how the contract works. The customer moved over 170 items which was more than double the list that they provided to our company, that is why the price increased. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23333787
  
  I am rejecting this response because: 

  This was clearly intentionally misleading on part of both the sales representative and customer support. We asked multiple times for clarification on our itemized inventory for our initial estimate prior to our pickup day and provided an updated inventory list. We were reassured each time that we would not incur any additional charges for any additional items as long as they did not occupy more space. We were told that our current inventory would occupy a little less than a 20 foot truck. We filled less than 17 feet. However, we were charged double based off of each item tagged not based off of volume occupied. For example, we got rid of a couch and added kids toys and were charged more because it was more items although they occupied less space.

  We were told time and time again that unless we were to add something huge like a Grand piano on pickup day our price would not change. This was intentionally misleading (as it seems has happened numerous times in the past reviewing other complaints). They lowball the initial estimate (tell you the cubic feet quoted is more space than it actually isi.e. 564 cf is equivalent to a 10 truck, which in reality is half of what we were assured our inventory would occupy) then give you a good price and simply apply additional charges (in our case more than double) based on whether you go over on space or on the number of items on the itemized inventory.

  This is fraudulent, predatory, and intentionally deceitful as we were reassured by multiple staff members that it did not need to be an exact itemized inventory as it was only an initial estimate and we would not incur additional charges for additional items as long as they did not occupy more space (which we didnt). Had we been told this prior, we would have ensured we did not have more items than on our initial inventory. This was clear misrepresentation of the contract as it was explained to us in terms that were false, and we were reassured again and again by staff that this would not happen.

  Additionally, the customer support staff has responded to our concerns in a manner that is not only unprofessional but outright disrespectful and rude. They have no credentials or clear roles/titles and lack the intellectual capacity to understand and validate concerns but rather gaslight paying customers into thinking they have no manager/supervisor available and claim that the contract was clear although it was intentionally misrepresented and explained falsely prior to signing.

  This company not only conducts bad business, it is an outright scam. Clearly this is why they have had so many similar complaints and have had to change their name due to acquiring such a poor reputation We will be telling everyone we know to stay clear of this company and intend to sue them for misrepresentation of their contract causing significant financial losses. 

  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 05/19/2025

  To be clear, the customer signed a contract where it clearly states that any extra items or space used in the moving truck will incur additional costs. The movers charged the customer accordingly. 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23333787
  
  I am rejecting this response because: To be clear, the contract was signed under false pretenses. We were told we would not be charged for additional items, ONLY additional space that exceeded 20ft (which we did not require). 

  The written contact is intentionally different than what is verbalized to customers prior to signing. This is deceitful, predatory, and clear misrepresentation of the contract. 

  We were also told that someone would be updating us throughout the process, but surprise, this was also a LIE that we were told prior to signing. Our items were picked up on 5/13/25 and it is 5/20/25 and we have not received a single update from Swift Shift or the movers, despite calling multiple times. 

  Here is a description from an attorney on a contract being void: A contract may be void or voidable if one party lies or misrepresents facts to induce the other party to sign. This is called fraudulent misrepresentation and it undermines the validity of the contract. 

  Here's why lying can invalidate a contract:
  Lack of Genuine Consent: A valid contract requires the free and informed consent of all parties. If one party is misled or deceived, their consent isn't genuine, and the contract may be challenged.
  Fraudulent Misrepresentation: When someone makes a false statement to persuade another party to enter a contract, it's considered fraudulent misrepresentation.
  Voidable or Void: A contract obtained through fraudulent misrepresentation may be voidable by the innocent party. This means they have the option to either cancel the contract or proceed with it. In some cases, where the fraud is particularly egregious, the contract may be considered void, meaning it is invalid from the beginning. 

  We have been lied to EVERY conversation prior to signing and then have been gaslighted by customer service representatives since. We have still not been contacted by a supervisor even though we have requested multiple times via email and phone call. 

  Again, we have phone call conversations and text/email with *** ***** prior to singing and after singing that contain this fraudulent information. Swift ************************************************* is a scam and need to be held responsible for their continuous dishonest and sketchy business practice as seen demonstrated by the 48 other complaints on this site filed this year stating the same facts. 

  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Swift ************************************************* regarding my interstate move from ************, **, to ************, **. The experience was marked by deception, coercion, and gross negligence, resulting in financial loss and extreme emotional distress.On February 13, 2025, I was quoted $2,890.84 for 381 cubic feet of belongings, with a $1,578 deposit. Pickup was scheduled for April 11 and delivery by April 17. Despite scheduling a final inventory call, the representative rushed through it and assured me changes would be minor.On moving day, the movers arrived late and, without measuring my items, demanded an additional $1,619.50claiming I had 850 cubic feet, more than double the estimate. I was given no documentation or breakdown. When I questioned the charge, the ******* became aggressive, refused card payment, and threatened to leave unless I signed a new contract on the spot. I was pressured into signing under ********* carefully documented inventory totals approximately 552 cubic feetnowhere near the claimed 850. Delivery was delayed by nearly two weeks without notice. I had no bed or furniture during that time. When my belongings finally arrived, they were in a different truck. I was forced to rent a U-Haul to transport them myself. Several items were broken, and others were falsely marked as damaged.I respectfully request a full investigation, a refund of the unjust charges (approximately $690.55), and accountability for these coercive and deceptive practices.I have detailed records, photos, and documentation to support this complaint and am prepared to provide them upon request.Sincerely,******** ******

  Customer Answer

  Date: 05/08/2025

  Text messages from the *** who promised me they would be my direct point of contact, then ghosted me. The man answering the texts promised a manager callback that never came, and the company showed they did not care about anything other than stealing extra money. 

  Customer Answer

  Date: 05/08/2025

  Text messages from the *** who promised me they would be my direct point of contact, then ghosted me. The man answering the texts promised a manager callback that never came, and the company showed they did not care about anything other than stealing extra money. 

  Business Response

  Date: 05/12/2025

  We do apologize, please email ***************************************************************************************** if there is anything else we can do. 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23304215
  
  I am rejecting this response because: The business has not made any attempts to rectify this issue. I have attempted to go through the business directly already, and that has proven to be repeatedly ignored. Please help me get to a fair resolution.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 05/15/2025

  Customer has not contacted customer support since 04/15 to address any issues. Our number is ************. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23304215
  
  I am rejecting this response because:
  When I called on April 14th, I informed the customer Service representative of the hostile situation that I encountered and begged to be transferred to a manager which did not happen. I requested to be shown the calculations for the extra charge that I was forced to pay, and the representative and I was informed they could request the documents be sent to me but aside from that there was nothing more that could be done and that my only option was to contact the ***************** When I called that company, they did not answer, and their mailbox was full so no messages could be left. I was later emailed documents that still could not provide the measurements of my items showing how I was taking 850 cubic square feet, and I continued trying to resolve this with Swift Shift shift and contacted the Logistics Coordinator **** ****** on April 25th, to which he has still never responded to any of my messages. I explained the entirety of the situation on April 14th, and Swift Shift has only attempted to shift blame and be unwilling to help reach a resolution.  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed and contract and put down a deposit for my cross country move with shift ************************************************** I contacted them about a month ago regarding my move and amount of space I was quoted. They would not let me talk to a quality assurance representative until one week before my move. This gave me concern because based on information given to them and amount of space quoted on my contract, I was not going to have enough room for my items. I scheduled a date with quality assurance representative anyways. In the meantime I filed a fraud complaint with my bank because I did not feel comfortable with this company. Swift shift then removed my contract and claimed I cancelled my reservation, which I did not. They are refusing to refund my money even though they cancelled my reservation.

  Business Response

  Date: 05/01/2025

  Customer booked her move in January of this year, to be moved in May. Customer verbally cancelled her move on 04/17/2025 with our representatives , and then proceeded to dispute the deposit. The deposit is non refundable and the customer cancelled the move which is why the file was cancelled.  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23263523
  
  I am rejecting this response because:

   

  I did not cancel my order and I as never informed that it was cancelled until I followed up with them regarding my move. As Swift shift policy states they require a cancellation notice in writing, which I never submitted. They have responded to many BBB complaints requiring cancellation in writing and denying refunds. I did not cancel my move therefore they are in default of the contract and are required to refund my money.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/05/2025

  Customer verbally cancelled her move with our company and stated she was disputing the deposit on 04/17/2025. 5 days later we received a dispute attempt by the customer. Why would the customer dispute her deposit if she did not cancel the move? 

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23263523
  
  I am rejecting this response because:

  I never verbally cancelled my move and had even scheduled a date to speak with a quality assurance agent. I was having concerns with the information I was receiving from this moving company especially with the amount of space they had allotted for me. Based on the amount of items I told them I would be transporting, the space was very minimal and was never going to hold all my items. I contacted my bank to have them research and request a refund due to the company not allowing me to talk to anyone about my move. I was not comfortable waiting until 1 week before. I felt this company was trying to rip me off and was pretty much told they would recalculate my move expense right before my move and I would be responsible for the extra amount they were going to be charge. Again, this is a cross country move and I was not comfortable or confident with this moving company and there scam tactics. I did not cancel my move date and as I have already stated, per this company policy they require cancellation in writing. I would request that they show proof of this cancellation in writing or at the very least, provide a recording of the cancellation as they are stating. They are making fraudulent claims in order to keep my deposit and not provide me with moving services. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SWIFT ************************************************* took advantage of a 91 year old with dementia. They took a $1,254 deposit to move him from an assisted living facility in ************ back to his home in *******. When I explained to them that he cannot go back to ******* to live on his own, I was advised by ***** that the 91 year old man was told the deposit was non-refundable and then she hung up on me. What kind of business do they run!!

  Business Response

  Date: 04/21/2025

  We do apologize about this, we spoke to a customer that signed the contract electronically on their own and agreed to terms and conditions, customer made a payment out to our company, this was nothing that was forced. WE are not aware of any health issues or disabilities customers may have when booking. We spoke to numerous people from this family that berated our phone lines for hours. 

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23219189
  
  I am rejecting this response because:

  ***** ******* did not sign anything electronically.  He was not informed of the cancellation policy.  There is nowhere on their website that details the cancellation policy.  He called and made a reservation for their services om March 19 and then called back on March 20 to cancel.  

  I called on April 17 to see why he hadn't yet received his deposit back and was informed by ***** that it was non-refundable.  My response was 'That's crazy' and without another word, ***** **** up on me.  I tried several times to call back and she wouldn't answer.  ******* grandaughter called on April 18, stated who she was and why she was calling, and ***** immediately hung up on her.  She called back again and someone answered the phone stating it was a pizza parlor.  

  I don't know how they stay in business with the way they treat people.  They have so many bad reviews, who other than a diminished mental capacity person would even consider using them for anything.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/23/2025

  We do apologize about this, unfortunately the customer VERBALLY agreed to the cancellation policy and the contract on a recorded line. 

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23219189
  
  I am rejecting this response because:

  In their first response they stated that they had an electronic signature agreeing to their terms.  Now the second response says they have a verbal confirmation on a recorded line.  Which is it?  I'd like proof of this recorded confirmation.  They don't have it. 

  He never received any contract with the terms or the cancellation policy.  ************ is shady and so very untruthful with everything they say.  Their responses start with 'we apologize'.  Funny that when I called and then his granddaughter called the next day, we didn't get 'we apologize', instead we were hung up on.  So unprofessional for a business.  

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted them to initially move us and then they continued to raise fees which was concerning to us. Then they contracted for the wrong days and the movers were on their way to move us which was 6 weeks before our date that of our move at this point we did not feel safe using them and asked for a reimbursement and they could keep the initial deposit and they refused.Initial check $3.259 and then they called back and said it would be $2.000 more apart from paying the movers as well $1.365 on arrival and $1.365 on delivery we felt they were just scamming us at this because they told us if they loaded our stuff and we were over the weight we would be charged more so how would we know this was accurate we are not with movers when they go through scale. Thank you for your help ******* ******

  Business Response

  Date: 04/21/2025

  We do apologize but this is NOT what occurred. Customer booked a move with us for specific dates and signed off on it, at a later date made changes to the inventory list and increased the space which in turn increased the cost. WE do NOT charge by weight he was NEVER told this information. Customer cancelled way outside of the 48 hour cancellation policy which forfeits his deposit.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint in behalf of my veteran father. We submitted online for a quote for cross country movers. *** ***** from Swift ************************************************* gave us a quote it was fair and reasonable in lines of others. We signed the contract with pick up being April 12th-13th. Nothing has been picked up, the only communication has been with *** on Saturday the 12th stating movers would be there Sunday between 1:00-3:00pm. And would let us know an hour before arrival. No one showed, no one called. I have made several attempts to contact ***, ***** and the general line and email for the company to no avail. My father gave a deposit and now has been scammed. I have the emails, the texts and communications to prove this. This company is has some very unethical business practices and took advantage my veteran father. I would like him refunded the deposit immediately.

  Customer Answer

  Date: 04/14/2025

  Now they are trying to charge an extra $600 to pick up on a different date after telling me they were delayed in the area and then calling my father and telling him it was due to mechanical issues. This company is a scam!

  Business Response

  Date: 04/15/2025

  We do apologize, being in the transport industry, delays do happen due to numerous reasons. We have spoken with the main customer on file, and assured him that we had the truck available and have since resolved  this issue. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23199427
  
  I am rejecting this response because:
  While you are rescheduled you are also now charging him an extra $600 for an error on your part. If communication has been good from the beginning we would have understood but to charge him another $600 due to your salesman doing something I was told he should not have done my father who is on a fixed income as is shouldnt have to pay for your companies mistake. He couldnt cancel because you guys said he would not be refunded his initial deposit and he cant afford to be out $1224.00
  Sincerely,
  
  ********* ****

  Business Response

  Date: 04/16/2025

  We did not charge the customer an extra $600 due to our mistake, the original carrier reserved was severely delayed in the area and in order to reserve another truck and crew that was the cost for that team to arrive to the home, yes the movers were a bit outside of the estimated window but they are arriving and we are proving the service. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23199427
  
  I am rejecting this response because: 1. The movers arrived late again, 2. We were told the price was 600 more because the moving company but on their new quote from the moving company  it states date change fee but we didnt change the date you guys did due to delays. 3. Now the cost has gone up over $4000 which makes no sense since when I talked to *** it was known to be a 10x10 storage unit at 70-80% compacity. It ends up being more and now at 68% compacity. I understand the packaging charges though high I get it but the rest is once again due to false information and yall not being clear but pushing to rush to sign everything otherwise the truck wouldnt be available! I dont think there will ever be a solution as the company takes no fault and says thats the way the transportation industry works but we ended up canceling and my Dad is out $1224.00 due to the unethical way this company does business. They are not straight forward and hide behind a broad spectrum of clauses on the contract that they want to hold you accountable for but take no accountable for the way they run this scam of a business!

  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudelent Business Practices

  Business Response

  Date: 04/14/2025

  We cannot find this customer in our system 

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm reaching out with proof to support my fraud claim totaling $1,041 by Swift ************************************************* on 2/4/2025. The company in and of themselves is a scam. They advertise themselves as a moving company when they are actually a broker. If you look up their DOT # ******* they do not have a single truck registered to them even further proving that they are not a moving company.They also did not provide us with a packet called Your Rights and Responsibilities When You Move which is legally required by ******All their paperwork says if you cancel within 48 hours that they will provide a full refund. We requested to cancel in less than 12 hours. I received the call from ************ but this appears to be a spoofed #. When I called that # back later the same day to cancel services for my refund a completely different company answered the phone. The # they called from appeared to be a local phone number to me so I was under the impression that they were a moving company & that I was supporting a local company when using their services.They were able to coerce me into making the purchase when they called despite me telling them multiple times I would like to call back after thinking on it because they said they would not provide the $1,000+ discount they were giving me unless purchased right then. I have attached my emails/texts with the company as well as information showing they have 0 trucks registered with their DOT # and of their address which does not even list their business nameon ****** maps.Their website link which says they are a moving company with no mention of them being a broker. ***************************************************************************************** link that ****** provided me while we were on the phone to show me that they were a recognized company ********************************************************************************************************************************* We were also never provided a drop off date.We would have never made the purchase had we known they were a broker, and not a full service mover.

  Business Response

  Date: 03/29/2025

  Unfortunately most of this information is very inaccurate, the customer was contacted on 02/03 and booked her move the same day with no pressure at all. Our team was hired to assign a licensed and insured carrier which is what we did once the move was booked. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23128699
  
  I am rejecting this response because:
  

  My claim is accurate. I requested to cancel the same day. According to the cancelation policy if you cancel within 48 hours you are eligible for a refund. Since I requested to cancel the same day I was within the refund window but was never refunded. 

  I was pressured into making the purchase. I told ****** multiple times I'd like to check with my spouse first and then was told I would not receive the $1,000+ discount if I did not make a purchase during that phone call. While also being assured that if I cancelled within 48 hours I would receive a full refund. We are a ********** family and I myself am diagnosed autistic. We knew moving would drain what very little savings we had but did not take into account being blindsided by a broker that represents themselves as a full service mover. 

  Please refer to my screenshots with my original message for proof that I did request to cancel within the cancelation window.

  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/14/2025

  Once our team assigns a carrier the deposit is forfeited. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23128699
  
  I am rejecting this response because:
  
  My claim is accurate. I requested to cancel the same day. According to the cancelation policy if you cancel within 48 hours you are eligible for a refund. Since I requested to cancel the same day I was within the refund window but was never refunded. 
  I was pressured into making the purchase. I told ****** multiple times I'd like to check with my spouse first and then was told I would not receive the $1,000+ discount if I did not make a purchase during that phone call. While also being assured that if I cancelled within 48 hours I would receive a full refund. We are a ********** family and I myself am diagnosed autistic. We knew moving would drain what very little savings we had but did not take into account being blindsided by a broker that represents themselves as a full service mover. 
  Please refer to my screenshots with my original message for proof that I did request to cancel within the cancelation window.
  

  All I'm asking for is a refund since services were not provided and I requested to cancel within yhe 48 hour time frame.

  Sincerely,
  
  ***** ********

  
  

  Business Response

  Date: 04/15/2025

  per the contract, once our team assigns a carrier to the move, the deposit is forfeited. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23128699
  
  I am rejecting this response because:

  We were assured numerous times that we could cancel with a full refund within 48 hours. 

  Per the contract dispatch will begin seeking a carrier to assign the move to. When we canceled we were told no carrier had been assigned.

  When I originally spoke with someone on the phone to cancel, they flat out said a carrier had not been dispatched, so there would be no problem receiving our refund.

  But regardless we were also never provided with the carrier information which is required when you dispatch.

  Nothing whatsoever was said about a carrier being dispatched until the next day when the move had already been cancelled via text, email, and phone calls. 

  Again all we are asking for is a refund since we cancelled the same day and services were not provided. The payment was still pending at the point we requested the cancelation/refund. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wanting to get a moving quote and thought I had called a number for a company called Two Movers. The number given took me to Swift ************************************************* whereby a moving coordinator named ****** ****** proceeded to walk me through what I needed to get a quote. All I really wanted was a quote but he said I had to go through their process of listing everything to be moved and then insisting I sign the paperwork to get a dollar figure. He said I would need to pay a deposit and wanted me to write a check and send it right away. I was hesitant so I said I could only pay with a credit card. He said there would be an extra fee so I said I would call back later. He then put me on hold and came back a few minutes later and said they could waive the fee. At this point, I just wanted a quote. He told me they have a 48 hour cancellation period and that they were not there to keep peoples money! After thinking about this, I decided i wanted to get a second quote from another company so I called ****** back the next morning to cancel the move which was not scheduled until 06/2025. He informed me they have a meet or beat policy. He also told me it did not look good to cancel the day after getting the quote. While on the phone, I asked him about the cancellation policy and he assured me there would be no problem and to call him after I got the second quote. Based on this information I did not cancel but it was clear this was my intent. I was not comfortable with this and wrote an e-mail the next day to cancel the move. I sent the e-mail to cancel within the 48 hour window and then called to make sure I could get my refund. I was informed they did not receive my e-mail within the 48 hour window and that they had assigned a carrier. I never received any information on this, Apparently only an email was sent to the carrier to request the move but is was not assigned. This company should be shut down and is definitely scamming consumers.

  Business Response

  Date: 03/29/2025

  Unfortunately we did not receive the cancellation request from the customer until after the 48 hour cancellation window. Our team was hired to assign a licensed and insured carrier which is what we did immediately after the move was booked. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23067426
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 03/31/2025

  Your site is having technical difficulties and would not let me upload or proceed, so I will try again to give my explanation.  

  Customer Answer

  Date: 03/31/2025

  I was told by ****** ****** that I could obtain a second quote and give him a call back without canceling the day after I spoke with him because of there meet or beat policy. I brought this up with him and he said he would work with me and to call him when I got the second quote. I called again the next day to cancel and he agreed to a refund less a processing fee. His rude unprofessional supervisor then got on the line and shouted "YOU ARE NOT GETTING A REFUND! THIS HAS ALREADY BEEN ASSIGNED TO A CARRIER!" to which i responded why do I need a carrier I thought you were the movers. She then responded she did not have to give me a name. Probably because it had not been assigned a carrier and this is in direct violation of *** regulations among others. I found out this company never gives refunds not matter what. You can be within the 48 hour (business hours?) timeframe and they will say but it has been assigned a carrier and then all bets are off! This is there misrepresentation of their cancellation policy and their business because they are not a moving company but a broker that sells your information to someone else. I was totally unaware of this until I started researching them and found they are scamming hundreds of people out of thousands of dollars!

  Customer Answer

  Date: 03/31/2025

  your site will not let me upload any attachments

  Business Response

  Date: 04/15/2025

  To whom it may concern, 

   

  The customer booked her move on 03/10 and our teams did not receive any cancellation notice until 03/13, which is outside of the 48 hour window, our team also had the carrier assigned, per the contract this will forfeit her deposit.