Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We worked with *** to facilitate this move. Only after being promised the swift time frame did we realize we made a MASSIVE mistake. This company will take whatever you quote the broker and double it. If you challenge it, they will make sure your things sit in a warehouse for weeks. The people you're meant to be in contact with won't contact you, and you won't get an update unless you prompt for one daily until the day of delivery. **** ****** from customer service? Someone give the guy a raise. He was my only source of sanity through this process - kind, helpful, responsive. Dispatcher Talya? The opposite. Rude, refused to answer unless it was a question regarding payment and sometimes not even then. I got to the point of calling **** just to get an answer from *****. I hope Swift Shift sends her on her merry way after giving exactly NO care for her customers despite initial pretending. Ridiculous costs even after ''discounts" due to our experience and the multiple, multiple weeks it took to get our things delivered. Just don't. Don't, for your sanity.

  Business Response

  Date: 07/03/2025

  We have spoken to this customer many times, he was only charged for a little bit more space that his items used instead of the entire space he should have been charged for. They had more items which the contract states the price can change. 

• Initial Complaint

  Date:06/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23532230
  
  I am rejecting this response because:
  It is your responsibility as the broker company to hire a reputable company that can complete the transaction.  You cannot just pass the **** and say you wash your hands from this once its passed along to the company you hired.  I was not given the choice on which moving company to use.  You chose it for me.

  You say you cannot guarantee delivery but it is your companies business to make sure the job gets done.

  I tried contacting the office this past weekend (6/29) but no one picked up the phone.  In fact, I was hung up on twice the last time I called on 6/20 (when I realized the moving company hasnt left the facility) I was told to just be patient and to not call again.  

  in regards to estimates are not guaranteed please note that that may be an acceptable phrase if the estimate hadnt been off by nearly 500 cubic feet which the human eye would have easily estimated better than your computer.  Also, this certainly cannot hold water when this happens in the day the truck is supposed to get loaded and your customers are days away from moving.  At that point you leave the customer with very little choice but to accept the circumstance. 
  

  This business, their actions, and their unprofessional attitude should not be protected by fine print that is presented to the customer at the 11th hour.

  Sincerely,
  
  ****** ******

  mount of space I would be using on the moving truck. On the 9th, I'm told I would need nearly 600 cubic feet more of space than what was estimated. This was when I learned that it was outsourced and that Swift Shift is only a broker not a moving company. At this point, I'm on an airplane in 6 days with my two young kids! I agree to pay for the extra space. In fact, I was told I'd only have to pay for the extra space and fuel costs. Once everything was loaded (6 hours later) I was handed a contract giving the company 30 days to deliver and was even told it typically only takes 7-10 days so I initial the contract. It is now June 28th. I have yet to receive delivery, nor has the truck left ****** yet and received no notification that even though the truck was assigned on Monday the 23rd (to be delivered within 5 days) the truck broke down and never left. This will now cost me nearly $9000 and the service hasn't been completed. Swift Shift nor their partnering company will accept any responsibility to any of the actions.

  Business Response

  Date: 07/01/2025

  We do apologize about your experience. Our contract does state that the price is estimated and is subject to change, based on any additional moving services required. The delivery is also not guaranteed, it is based on the mileage and the customers availability. The customer has not contacted our office since 06/18. 

  Business Response

  Date: 07/03/2025

  We do apologize, we work with a small group of teams across the country who we thoroughly review. Our movers charge based on space , items stairs, packing and anything that requires additional services will be an extra fee. Our team has no missed calls from your file, the last time we have spoken to this customer was 06/18

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23532230
  
  I am rejecting this response because:
  1) It is your business to make sure that there is follow through within the companies that you allocate for your clients.  This cannot just be brushed off.  

  2) Since the pricing and estimates begin with your company accuracy and clarity are essential.  Your quote (based on my inventory list & YOUR ESTIMATES) wound up doubling due to actions that happened on the day that the truck was being loaded.  You cannot just pass along the blame to the company that you assigned to my move.  It is understood that you are only providing an estimate, but it's also an estimate in-good faith.  That did not happen here.  Your estimate was off and my pricing increased by over $4000.  That is not good faith or good business approach.

  3) The photo provided in this response shows I tried to call on 6/28 and my call was ignored.

  4) I will emphasize that in additional to the additional costs, as of 7/3 I have not received my delivery.  You were my initial contact, you allocated the moving company... that is what I paid for... as such I also have paid for follow through.  I will be filing a complaint with ************** ** (whom you sent to do the job) as well since their communication has been lack luster and they have not as of yet allocated a functional truck to deliver.

  5) As much as this is incredibly unethical practices, also take into account that there have been additional expenses made because delivery has not happened, such as buying essential furniture, beds, wi-fi gateways and more because I can't ask my children to sleep on the floor, sit on the floor or not do their assigned school work and telehealth sessions. 

  I appreciate the apology, but there should be compensation for being the broker company that assigned LV to follow through with the delivery.  ************ should have an invested interest in how these companies are doing.  There has been absolutely no weather or season reason for the delivery not to have happened already (which is why the 30 day guarantee is in the small-fine print).  And finally, the fine-print showing this 30-day guarantee, I continue to argue is not disclosed to the consumer until the truck has been loaded up and ready to leave from the pickup address.  

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23482847
  
  I am rejecting this response because:
  

  That is simply not true. I tried to talk to another ***resentative, in which I was told someone from *********************************** would contact me. I was never contacted. I was also told my *** from Swift Shift Lanes would contact me which also never happened. 

  Based on other complaints, no matter what I say the business will continue to dismiss my concerns. 

  
  Sincerely,
  
  ****** ***********

  apartment they deemed it to be ***** cubic feet. How did they determine this based on a single glance? Why did they not put everything in the truck and then see if it fits as they thought? This is a scam. My itemized list did not change. Based on similar complaints, I now see they simply dont care. Ive spent two weeks trying to contact my *** at Swift Shift Lanes and have gotten zero response back. They are rude on the phone and completely dismiss my concerns. My stuff was set to arrive today and after an hour past the latest anticipated time I finally called and found out the truck broke down. That is completely understandable, but instead of reaching out to let me know I had to be the one to initiate the call when I took the day off work for this.

  Business Response

  Date: 06/18/2025

  to whom it may concern, the customer provided an estimated list and our team provided the estimated cubic feet per the system. The contract does state if the items require any additional space the price is subject to change. The customer was charged accordingly, we have spoken to the customer many times she only wants to speak to the original representative and wouldnt speak to our customer service team. 

  Business Response

  Date: 07/01/2025

  We have provided all updates that our team has to the customer.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23434388
  
  I am rejecting this response because:
  Once the movers had possession of my items, I was told there was nothing your team could do to assist. This was extremely frustrating, especially after being assured ,via text, that delivery would occur two days after pickup. At no point was I informed that delays of this length were possible.
  
  It has now been nine days with no confirmed delivery date. Given the lack of support and failure to meet the promised timeline, I am requesting a partial refund for the inconvenience and unmet expectations.
  

  Sincerely,
  
  ******* ******

  Shift for assistance, but I was told to contact the movers directly. Swift Shift has not taken any meaningful steps to help resolve the issue, and I feel that once my deposit was collected, I was left to deal with these problems on my own.Given the miscommunication, unfulfilled promises, lack of support, and significant delay in the delivery of my belongings, I am requesting a full refund of my $904.92 deposit.I would appreciate a prompt response and resolution to this matter.

  Business Response

  Date: 06/07/2025

  We do apologize about the experience, our contract states that we do not guarantee delivery dates, the movers provide an estimated window for delivery. In regards to additional charges the price is subject to change based on any additional requirements at the time of pick up. Our team has provided everything our contract states. 

  Business Response

  Date: 06/17/2025

  We never let the customer know there was nothing we could do, we have provided updates as best as possible to the customer with information we are receiving from the carrier who has the household items. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23434388
  
  I am rejecting this response because:
  I have to disagree. Once my items were in the possession of the movers, I was repeatedly told there was nothing your team could do and that I needed to speak directly with the carrier. While I understand you may have shared updates when available, they were often vague, delayed, or simply restated what I already knew. From my perspective, it felt like I was left to manage everything on my own with little to no active support from your team.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23432003
  
  I am rejecting this response for the following reasons: I canceled within 24 hours, which is within the 48-hour requirement outlined in the cancellation policy. My move was not scheduled until October, and it seems unreasonable that a carrier would be scheduled so far in advance. Furthermore,I have no evidence that a carrier was ever contactedonly your assurance. You also informed me the next day that my deposit would be refunded. Please provide the carrier's information so I can contact them directly to verify the scheduled pickup. 
  Sincerely,
  
  ****** *******n ********* is hard to believe they contacted a carrier five months before my scheduled move.

  Business Response

  Date: 06/06/2025

  Per the contract, once our team assigns a licensed and insured carrier the deposit becomes non refundable. 

  Business Response

  Date: 06/11/2025

  Our team was hired to assign a carrier to the move to provide services, we assign a carrier immediately to every move no matter what the date is, as that is what we are being hired to do.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23430934
  
  I am rejecting this response because: I have a video recording of me accepting the additional changers. The movers are the one who breached the contract and refused to complete the move. Therefore I am owed the refund. 
  
  Sincerely,
  
  Zi Universe

  Business Response

  Date: 06/06/2025

  The customer had more items and space required at the time of pick up, per the contract the price is subject to change. The customer refused services at the time of pick up that will forfeit the deposit. 

  Business Response

  Date: 06/07/2025

  The movers have confirmation that they came back to the location after confirming you were moving forward, once the movers arrived back to the location they felt extremely threatened and were told that you were not willing to pay the extra charges. 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23430934
  
  I am rejecting this response because: 

  The statement made by the movers is false due to they never returning and speaking to me after saying they needed food and water. My response was even giving them near by locations to eat. I even spoke to them about making the payment to which they stated the manager would send the information to make the payment. Although I was crying, No threats were made. The manager was contacted multiple times for I never received the payment information with the new charges and they never returning. I have witnesses who were on the FaceTime during these interactions with both movers and manager.

  Sincerely,
  
  Zi Universe

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Swift Movers to move me. The movers did not pack items as agreed and damaged many goods. I sent them photos of the items and I was never provided their insurance company name or the forms. I also was unable to contact them the day of the move and arrange for pay as agreed. Instead, the movers, all of whom offered that they were convicted felons demanded a check. I was frightened and gave them a check out of an old account when no one answered the phone at Swift movers. I was finally able to obtain the actual owners name and phone number, he agreed to have me pay half the amount, I told him that is not the issue, I need my broken and damaged items covered. After that I received numerous harassing phone calls from a woman claiming to be the CEO of the company. Something is not right about this entire situation. After reading over previous *** complaints and speaking with those in the profession, it is of my opinion that this needs to be looked into. Swift Movers is now attempting to further prosecute me and I will not be bullied.

  Business Response

  Date: 06/06/2025

  We are unable to find any information with this name , email or phone number attached. This complaint may be for the wrong company. 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23401189
  
  I am rejecting this response because: Additional fees commit is a scam. Reliable Van lines wanted to charge $8,000.00 on a separate contract! The original items listed with Swift Shift did not change! I did not cancel the services with Reliable, they tried to change the agreement / contract I made with Swift  they used emotional pressure at 8:30 at night knowing the items must be out of the house the next day!  Lets also recall they did not show as scheduled  FYI I had a moving company come in the next day picked up furniture and delivered to the Delaware address  for $2,400.00. Reliable and Swift are scammers and tried to price ***** .

   

  Sincerely,
  
  ******* ******

  card payment disputed since they did not remove the furniture by 28th as agreed upon. I refused to pay 8k for such a small amount of furniture, because my wife and I boxed and put 99% of our belongings in two PODS. I calledSwift Shift the next day and explain and ***** the *** said that could happen. I said no it cant cause each item is listed and who ever they hired did not have an itemized list! So, I told ***** they broke the contract. Note; I paid another mover $2400 . 00 the next day for the same items and move. Im glad I didnt give into the scam with swift ************************************************* and Reliable! Currently Swift Shift owes me my initial payment they received by check since they provided no service to me other than BS.

  Business Response

  Date: 06/03/2025

  We do apologize about your experience. Our contract does state that the price is subject to changes based on any additional services required. Refusal of services at the time of pick up will forfeit the deposit. 

  Business Response

  Date: 06/06/2025

  Our team was not attempting to change the contract, the price is subject to change. When there are more items or more space the price can increase and in that case new paperwork is provided. 

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23401189
  
  I am rejecting this response because: shift swift and I have the initialed contract and the price gouging by reliable, the company Shift selected to do the move. So if Shift doesnt reimburse Ill see them in small claims to get my money back for no services rendered by swift shift. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23384517
  
  I am rejecting this response because:
  The sales person flat out lied and said the entire move could be paid with a credit card. Then the lady I spoke with said delivery cant be paid with credit card. Your sales *** flat out lied to book the move and get a deposit,
  Sincerely,
  
  ******* *****

  Business Response

  Date: 06/03/2025

  Our team was very clear in the terms of payment and form we accept. Customer signed contracts which state specific form of payments required. Customer booked 5/24 to move 5/27-5/28, our movers arrived 5/27 customer sent them away and refused services while using extremely derogatory words to our representatives.  The deposit is non refundable based on refusal of services. 

  Business Response

  Date: 06/06/2025

  We have confirmation that this was not told to the customer. Our team made many attempts to resolve this and accept a card for the customer and essentially he refused our options. 

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23384517
  
  I am rejecting this response because:
  
  They are completely lying about what was explained to me. The sales person specifically told me I could use a credit card for the move. Not just the deposit and pick up. The drop off too. I told him all I had a credit card. He said no problem the drivers take credit card all the time. They then charged the deposit onto the credit card. Then, I receive an email stating that the drop off has to be paid in cash. Again, this is NOT what the sales person told me. Classic bait and switch by a moving company. 
  

   

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23334598
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******us repeatedly. All in all this has caused major damages as my husband has equipment on that truck and while the contract says estimate regarding dates and amounts we were I believe intentionally misled in order to secure a sale.

  Business Response

  Date: 05/16/2025

  WE do apologize about your experience. We were never made aware of any issues at the pick up location. Your contract is not guaranteed, it is estimated, as well as the delivery is not guarantee and our contract states that as well. 

   

  We spoke to the customer numerous times in regards to the delivery issues she was having, the items were going 2300 miles per DOT the movers have 21 business days to deliver from the earliest available date the customer provides. 

  Customer Answer

  Date: 05/17/2025

  1. The salesman pitched a fixed rate to us that would not change and assured that the rate we agreed to on the phone would remain fixed. 
  

  2. the salesman GUARANTEED the arrival date and when I contacted him to ask if I needed to move the date up to ensure arrival he said it wasnt necessary. This prevented us from ensuring we had our business materials for operations as it was on the truck and we didnt feel necessary to keep it off due to the salesmans assurances and guarantees. 
  

  3. I feel we were INTENTIONALLY MISLED AND DECEIVED by the salesman.
  

  4. The truck send to our house for pick up was too small for all the items we listed on the telephonic inventory. This means we left sentimental and important furniture behind simply because the company mistakenly underestimated the load. This was not a mistake on our part as we made sure to inform them of all items and even asked the salesman are you sure it will all fit ? Oh yeah absolutely dont worry was the response. 

  5. Even after doing a telephone inventory and them charging us more to cover additional items the movers came and charged us ANOTHER additional cost of $4000+. That is not something we had budgeted for and we felt bullied into that final large cost because the company underestimated the load in spite of our communication regarding items. 
  

  $4000 for a young family is a LOT of money. 
  

  I was alone with my two young children and had no alternative solutions BUT to pay them or they wouldnt take my load. 
  

  this felt like a shakedown because I had no option in the situation as I had given notice and all my stuff was ready for removal. 
  

  we took a huge financial loss because of the movers poor planning and bad inventory preparation.
  

  6. I was treated with so much disrespect every time I contacted swift or the moving company. For over 3 weeks I was told its leaving this week with certainty and I feel I was lied to once again to placate me. This concerned me greatly as we made plans according to their communications and disrupted our lives in a major way. 
  

  7. When the truck finally left and I was told 3 times it would take them 4-6 days to get to me I called on day 6 and they said oh its just an estimate it seems that hiding behind the word estimate has led Swift to intentionally mislead clients in order to make sales. They contradicted every single communication that had with us. 
  

  8. And finally. Upon delivery they sent 1 man to offload our items. This included beds, dining tables and couches to name a few. My husband had to help offload. We were told we would not be needed and they wouldnt reassemble everything. They refused to reassemble our childrens bed and said because of liability and injury ? We were told everything would be reassembled. 
  

  all in all this was the worst and most stress experience in addition to the general stress of moving. We slept on blow up mattresses for over a month with our 2 children. 
  

  im simply not letting it go. This is wrong. Doing this to families is wrong and they need to be discouraged from misleading others. 

  Business Response

  Date: 05/19/2025

  1. The contract states that this is not guaranteed, and the price is subject to change. 

  2. The contract also states that we do not guarantee delivery dates, it is clear that they are requested and  the movers will do everything they can do accommodate your requests, but they also have a timeframe for delivery. 

  3. All points are clear in our contract of what services we provide and what prices can change.

  4. You were sent a 26 ft truck as you only had 979 cubic feet allocated with our company, if you used more space than charges are accurate. 

  5. Our team was never contacted on the day of the move with any concerns or questions, we could have been a huge help on the day of the move. 

  6. Customer was never met with disrespect from our company, we provided information everytime we spoke to her between 4/8-4/28, but again we were not made aware of any of these issues at pick up. 

  7. The items are going over 2200 miles the movers have 21 business days to deliver the items that is per DOT, again our contract does not guarantee any delivery dates. 

   

  8. we do apologize about this we can reach out to the carrier and see if they are willing to compensate for the issues on delivery end and we can send you claims information for any possible damages. 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23334598
  
  I am rejecting this response because:

  i did not log the cubit feet. Your sales team did and the shortfall of $4000 worth of items is too large of a discrepancy to blame that shortfall on me  

   

  he undercharged knowing it would be over and then I was stuck with a higher bill  

   

  I will take this further if I need to because I suspect Im not the only person this has happened to  

   

  you dont dictate or decide whether I was respected or not by your company - I was 
  

  and dishonestly getting a client to sign and then overemphasising what was UNDERemphasised during the sale or not even mentioned is despicable 

  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/20/2025

  Our system estimates the space, again the contract also states the price is subject to change if the items use more space or if there are more items than what was told to our company. The carrier team has let us know they have reimbursed or plan to reimburse for items not being put back together on delivery. 

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23334598
  
  I am rejecting this response because:

  The salesman intentionally deceived us. He contradicted everything the contract says.
  

  We contacted him on the day of pick up to tell him this was not the agreed upon amount payable annd to clarify why the estimate he provided was so far under and that we were not happy with a huge additional bill and he ignored us.
  

  we then contacted him once we knew the moving company only STARTS counting day of delivery FROM the delivery date we provided (which he guaranteed) and he ignored us.
  

  prior to this he had told us to contact him at ANY TIME and he would assist.  
  
  10lb plates have not arrived with our things. They are missing from a box 

  we were blatantly deceived and want reimbursement for said deception. 
  
  Sincerely,
  
  ****** ******