Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guy just scammed me and I have the recorded phone calls to prove it. I told the sale person on the phone I did nor have an inventory, everything is in storage. I told him I had a 10x15 90% full and a 10x10 90% full. He new that is what I had and try to get an inventory list of which I never had. He put me down for 700 cubic ft and the inventory guy, who was very rude and hung up on me, said i Had 2500 cubic ft. which I told the sales man at the first, now they say I won't get a refund due to your company scam. I will be reporting this to the BBB and the FL Chamber of commerce. This was totally a scam and you all know it. This is a list of there complaints. Complaint Categories This page provides a listing of the the individual complaints that can be selected by shippers (from a pre-defined list) in the National Consumer Complaint Database (NCCDB) as well as the category to which the individual complaint belongs.OPERATING AUTHORITY Carrier is operating without required interstate operating authority or ******************* using carriers (Moving Companies) that don't have operating authority.Carrier is operating without a valid process agent FINANCIAL RESPONSIBILITY Carrier is operating without required insurance Carrier is operating without required trust fund or bond ********** or bond company is not solvent (49 CFR Part 387 Subpart C)Process agent is not responsive SHIPMENT DOCUMENTS Broker or ************** did not provide me with a copy of the "Your Rights And Responsibilities When You Move" pamphlet and the "Ready to Move" brochure.************** did not provide a written description of their complaint or inquiry process.************** did not prepare or provide an order for service.and there are a lot more.

  Business Response

  Date: 03/03/2025

  Customer signed off on an inventory list which estimated an amount of space, this was not done based off measurements of a storage unit. The customer cancelled after the 48 hour window from the time of booking which forfeits the deposit. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23000903
  
  I am rejecting this response because: I was set up from the start. Every moving company I talk to about Swift said they are a scam and have that ***utation. The facts are: there sales *** calls and gives me a great price, then writes a contract, I ***eatedly told him we had a 10x15x9', which is 1350 cubic ft, and a and a 10x10x9' unit which is 900 cubic ft., a total of 2250 cubic ft.  I didn't hear or notices in the contract that he had only listed 700 and something cubic ft. Then he tells me the person who go's over the inventory will call me to get the final numbers. I told him I did not have an inventory list and won't have one. So after 3 days which was past the cancelation period if 2 days. The gentleman told me I have the 2250 cubic ft and the price is going up considerable. The salesman  also said they would only take a check over the phone and we checked with our bank and they said they cashed the check soon after the phone call. So the salesman first, undercuts the cubic ft a lot to get the contract,  then after the cancelation period, the  inventory person informs me we have 3 times the amount of the contract and we will owe a lot more and was not able to get a refund,  and they cashed the check and would only take a check for the deposit and cashed the check before the refund period expired. I think with the facts and the complaints and the ***utation of the company, I should speak for itself.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 03/29/2025

  Customer signed off on an estimated contract with an inventory list itemized, so the customer did acknowledge and authorize the inventory listed which is estimated. During the second call, we attempted to revise the space as needed. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23000903
  
  I am rejecting this response because: they new they had under estimated the Cubic ft, I told them the exact size of the 2 storage units.  Then waited untill just after the cancel period to notify me that the amount of space needed was 3 times what they estimated.  There supposed to be professionals. But the 700 Cubic ft they said it was wouldn't even cover 1 of the storage units. This is a clear case of misrepresentation and straight out scam. Thanks 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/09/2025

  Our system is not underestimated, our team enters the items and the system estimates the cubic feet required for the items listed. We always contact customers a week before the move to update the inventory list if necessary. 

  Customer Answer

  Date: 04/09/2025

  
  Cancellation Policy - SWIFT **************************************************** style="color: rgb(0, 0, 0); font-family: Tahoma; font-size: 14.6667px;">It has been disclosed to you that once your payment is processed with SWIFT ************************************************** we will immediately have our dispatch department initiate the process of locating a licensed and insured carrier to transport your household goods. Once a carrier is assigned to your move, services on behalf of SWIFT ************************************************* will be considered "services rendered", and all payments that have been made are non-refundable.
  
  If a cancellation is made 48 hours after your original booking date, the deposit is non- refundable, but we are able to hold your deposit toward a future move within a 12-month period from the date of your original move. If services are cancelled within five (5) business days of the original scheduled pick-up date, it is considered a late cancellation and the deposit will be non- refundable. If a move is cancelled within a 48-hour period from the original time of booking and signing the agreement with SWIFT ************************************************** the deposit shall be refunded in full minus 10% due to processing fees.
  
  SWIFT ****************************************************>**************
  
  Accept and sign this Cancellation Policy via online electronic signature. Sign Here

  Customer Answer

  Date: 04/09/2025

  Do they have proof of the cancelation time and date, I never signed anything.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23000903
  
  I am rejecting this response because:

  Cancellation Policy - SWIFT ******************************************************* has been disclosed to you that once your payment is processed with SWIFT ************************************************** we will immediately have our dispatch department initiate the process of locating a licensed and insured carrier to transport your household goods. Once a carrier is assigned to your move, services on behalf of SWIFT ************************************************* will be considered "services rendered", and all payments that have been made are non-refundable.
  
  If a cancellation is made 48 hours after your original booking date, the deposit is non- refundable, but we are able to hold your deposit toward a future move within a 12-month period from the date of your original move. If services are cancelled within five (5) business days of the original scheduled pick-up date, it is considered a late cancellation and the deposit will be non- refundable. If a move is cancelled within a 48-hour period from the original time of booking and signing the agreement with SWIFT ************************************************** the deposit shall be refunded in full minus 10% due to processing fees.
  
  SWIFT *************************************************
  **************
  
  
  Accept and sign this Cancellation Policy via online electronic signature. Sign Here
  
  Do they have proof of the cancelation time and date? I never signed anything.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a military family trying to move some furniture from ****************, ** to ********, ***We called on 17 Feb 2025 (Presidents day) to get a quote and talked to a "moving coordinator" named ******* *******. He quoted us $3100 for the move and said we would get a $100 discount if we put $1700 immediately. He also stated that we could call back within 48 hours to cancel and receive a full refund. He also said we could cancel the move within 5 days of the move to receive a 90% refund. Unfortunately we trusted him and put $1700 down to scheduled the move.Of note, he requested we provide our bank account information for direct deposit. Fortunately the bank was not processing deposits due to Presidents day. Instead we used our credit card, so we can protest the charge with the cc company.After discussing the move with my wife, we called back on 18 Feb 2025 to cancel, again talking to *******. He transferred us to their "billing ***** who confirmed the cancellation. On 25 Feb 2025 my wife received an email confirming that the move was still on. We called back and told them we cancelled on the 18th. They responded by telling us that we never emailed them so the whole deposit is non-refundable.After calling their customer service on 26 Feb 2025, we figured out their scam. The sales **** lie about the cancellation policy and pressure sell people into making a deposit. The company then immediately schedules a contractor to make the move. Once they schedule a contractor, they cite a previously unknown rule that the move is non-refundable once a contractor is scheduled - superceding the 48 hour full refund and 5 day prior to move date 90% refund.They acknowledged that we cancelled within 48 hours but since they contracted it that same day, they won't refund.This business is predatory, misleading, and aggressively dishonest. Their customer service **** are angry, rude, and claim that nothing their salesman say is binding or valid. Avoid at all costs.

  Business Response

  Date: 03/03/2025

  The customer did not properly follow the cancellation protocol, customer support was not contacted in writing to formally cancel the move. The customer had a carrier assigned to the move immediately which forfeits the deposit as well as cancellation was after the 48 hour window from the time of booking which is what the cancellation policy states.  

  Business Response

  Date: 03/03/2025

  The customer did not properly follow the cancellation protocol, customer support was not contacted in writing to formally cancel the move. The customer had a carrier assigned to the move immediately which forfeits the deposit as well as cancellation was after the 48 hour window from the time of booking which is what the cancellation policy states.  

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22995214
  
  I am rejecting this response because:

  The Senior moving coordinator we spoke to when planning this move told us very clearly that we had 48 hours to cancel the move. He never stated that it had to be via written email. He never informed us that there would be no refund if his company immediately scheduled the move. On the contrary, he told us that we would receive a 90% refund if we canceled the move up to 5 days prior to the move date. These statements and his assurances that he would personally work with us to ensure a smooth experience were the only reason we were willing to put a deposit down. 

  When we called back the next day to cancel, he did not tell us that we needed to submit an email to cancel. Instead he confirmed to us that our move was cancelled. He even transferred us to a "billing department," that took our information and also confirmed that our move was cancelled. It is reasonable for us to believe the person that we worked with throughout the whole experience when they tell us the cancelation rules, and when we called back to cancel, that our move was successful cancelled and that we would be receiving a full refund. 

  When speaking to their customer service **** they told me that "it doesn't matter what the salesman say, because they don't schedule the move and they don't work with billing." 
  

  At best, the company is providing their own salesman incorrect information, leading to misunderstandings and incorrect charges, then victimizing their customers by refusing to honor the statements made by their salesman.

  At worst, this is an intentional process used by the company to bait customers into placing a deposit while thinking that they have 48 hours to cancel, then immediately scheduling the move - the day of the call, and claiming that the scheduling supercedes the cancellation policy. 

  The company is claiming we didn't follow an "only by email" clause. If the company was honest, they would have told us that any cancellation must be done via email when we called the next day. They did not. Instead they transferred us to someone who said they were in "billing" and told us our cancellation was confirmed. 

  When I brought this up to the customer service **** they changed their story. That's when they brought up the unknown rule about no refunds after the move is scheduled... Which they did that same day, without our knowledge or consent. 

  This company is using misleading and predatory business practices that they are concealing by citing "contract" information that directly contradicts the assurances of their salesman and moving coordinators. We demand a full refund of the deposit we put down, and we believe others should be informed if the misleading and predatory nature of this company. 

  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/11/2025

  Our contract and cancellation policy both specifically state what the cancellation protocol is. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22995214
  
  I am rejecting this response because:

  Based on the conversation I had with the Swift ************************************************* customer service representative, the companys position that we should not be provided any refund is based on two (2) possible justifications. Which justification they cite is dependent upon who you talk to and when.

  a. We did not cancel within 48 hours, using an email. This is not a justification for refusing a refund. At no time during the lengthy discussion with ******* (moving coordinator/salesman) were we told that the cancellation had to be done through email. In fact, we were told that we could contact him for any reason through the phone line he provided, and he would take care of any issues for us. When we called him the next day to cancel, his first question was were you sent an $1,800 quote for a move? We told him we were not and told him of the reasons stated above. He acknowledged our request to cancel and transferred us to someone else that he said was the billing department. We informed the billing department of our request to move, and they likewise confirmed. They then told us that our move was cancelled, and we would be receiving a full refund. At no time did ******* or the billing department tell us that we had to send an email, which we easily could have done since we were well within the 48-hour full-refund timeframe. We believed *******, and we believed the billing department. Regardless of if they were ignorant or intentionally dishonest, the company should honor their 48-hour refund policy. Additionally, they cannot hide behind small print in a contract when their salesman and billing departments literally make sales based on misinformation, then intentionally mislead customers into thinking they would receive a refund. 

  b. Even if we did cancel within 48 hours, since they already contracted the move with a sub-contractor, we are not entitled to any refund at all. This is also not a justification. The customer service representative informed me that as soon as our call was completed, they contracted the move to a sub-contractor. According to them, this supersedes any refund policy previously stated. The act of requesting a deposit using a 48-hour refund policy as leverage, then either knowingly or unknowingly taking actions to immediately negate that refund policy is dishonest and predatory. We were not told that was a possibility. In fact, we were told that we would be able to cancel the move within five (5) days and receive a 90% refund. Once again, this appears to be intentional dishonesty in behalf of the salesman, followed by a scam where their "billing department" tells the customer that the move was cancelled and the refund would be processed. 

  The only recourse this company now has is to cite a "contract" that their salesman contradict, then mislead customers into "violating" refund protocol. 

  I find the actions this company has taken to be reprehensible. I trust that the BBB and a reasonable person will see the t**** through their misdirection, dishonesty, and false justifications. Please let me know if youd like any more information.

  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move with Swift ************************************************* and paid over 50% deposit. They assured me that pick up would be on Sat Feb 22 or the morning of Sun Feb 23. They said their contract had to state the days but they promised that if it was the 23rd that it would be in the morning. My elderly mother was going to be there for the move and only has caregivers for my father for the day of the 22nd and morning of the 23rd so was not ever able to do the afternoon. They assured me that was fine. They told me that they would let me know 5 days ahead of the move when they were coming. I called twice during that 5 day window and they said they didnt know. On Thursday before the move I called and said we needed to know. They said it would be the afternoon of the 23rd. I said that would not work, explained why and they told me sorry, it is your problem and there will be no refund. They then proceeded to call me names, texted me inappropriately using my cell and would not stop texting me after I told them to leave me alone. I will be disputing this on my credit card of course but would like others to know how disreputable this company is.

  Business Response

  Date: 03/03/2025

  Unfortunately, this is inaccurate information. Customer signed a TWO day window for pick up 2/22-2/23,we specifically have in our contract that the customer has to be available for both days of the pick up window for any time that day. We notified the customer on 02/20 that her pick up would be on 02/23 that is more notice than we normally give, nowhere did we promise the customer any earlier of a notification. 
  
  Our team upheld our contract and attempted to pick the customer up within her two day window and she refused. The deposit is non refundable. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22969323
  
  I am rejecting this response because:

  *******, the moving company representative told me that he had to put a two day window on the contract but that it would absolutely be the 22nd or the morning of the 23rd for pick up and that it would not be the afternoon of the 23rd. I had informed the company that my father is not able to be alone medically and those are the only times I could have caregivers. He promised that would be fine but that they had to put the two day window on the contact. He clearly lied and the company backed him up. When I asked if the calls were recorded ****** the manager said yes but that it didnt matter because I had signed the contract. The company flat out lied to me and then sent me harassing text messages afterwards making fun of the fact that I needed to find care for my elderly father and that I should rearrange my day. 
  
  
  Sincerely,
  
  Liberty Vittert

  Business Response

  Date: 03/11/2025

  Customer signed a contract with a TWO day pick up window on there and no one day guaranteed or promised. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22969323
  
  I am rejecting this response because:
  This is just a complete lie. *******, clearly in order to get the business just lied. ****** the manager certainly has the recorded call. 
  Sincerely,
  
  Liberty Vittert

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, February 13, 2025, while obtaining moving quotes, I was contacted by ******* *******. During our discussion, I mentioned that I was gathering multiple estimateshis was, in fact, the first company I had approached. He assured me that his rate was exceptional, and though his demeanor was somewhat pushy, I reluctantly proceeded and submitted a deposit of $3,546.00.The following day, after further consideration, I decided to explore additional options and promptly informed ******* via text of my decision to cancel. He assured me that I would receive a full refund of my deposita promise that has not been fulfilled, as I have since been charged without recourse. Despite numerous attempts to contact the company for a resolution, I have not received a proper response. This experience has significantly exacerbated the stress associated with planning a long-distance move. As a disabled veteran, I entrusted this company, believing in their claim of being veteran-owned, which makes this breach of trust particularly disheartening.

  Business Response

  Date: 03/03/2025

  Per the contract signed by the customer we immediately assign a licensed and insured carrier to service the move on the scheduled dates, once we do that the deposit is non refundable.

  Customer Answer

  Date: 03/03/2025

  I'm extremely disappointed and frustrated with this entire experience. Despite being assured that I would not be charged, I was still charged. The business claims a carrier was assigned immediately, but that doesnt add upif that were true, they should have informed me the next day when I reached out. Instead, the charge wasnt even fully processed until a week later.  

  
  

  To make matters worse, I was treated with complete disregard. ***** **** up on me, and when I called back and asked to speak with a manager, ***** placed me on hold, only for me to be hung up on again. When I finally reached the manager, there was still no meaningful resolution. I was essentially told that Id have to move forward with them to keep my depositan absolutely unacceptable option after being blatantly lied to.  

  
  

  This has been a terrible experience, and I deeply regret ever requesting a quote from this company. I now see that I am not alone in this, which only makes it more infuriating. It's shameful for a supposed veteran owned company to lack integrity and treat a fellow veteran so poorly.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22966305
  
  I am rejecting this response because:

  I'm extremely disappointed and frustrated with this entire experience. Despite being assured that I would not be charged, I was still charged. The business claims a carrier was assigned immediately, but that doesnt add upif that were true, they should have informed me the next day when I reached out. Instead, the charge wasnt even fully processed until a week later.  

  
  

  To make matters worse, I was treated with complete disregard. ***** **** up on me, and when I called back and asked to speak with a manager, ***** placed me on hold, only for me to be hung up on again. When I finally reached the manager, there was still no meaningful resolution. I was essentially told that Id have to move forward with them to keep my depositan absolutely unacceptable option after being blatantly lied to.  

  
  

  This has been a terrible experience, and I deeply regret ever requesting a quote from this company. I now see that I am not alone in this, which only makes it more infuriating. It's shameful for a supposed veteran owned company to lack integrity and treat a fellow veteran so poorly.

  
  
  Sincerely,
  
  ******* ******* *******

  Business Response

  Date: 03/11/2025

  Payments process at different times depending on the form of payment, once we assign a carrier the deposit is forfeited per the cancellation policy. 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swift ************************************************* engages in false and deceptive advertising itself as a moving company. They are not!! They are a brokerage firm passing themselves off as a moving company!On 12/18/24 we wrote a check (# ****) to Swift ************************************************* for $824 as a deposit for moving services that was scheduled to occur on 1/4/25 a move from ****************** (pick up) to Upstate ******** (delivery). Our contract with Swift ************************************************* (SSVL) clearly states that two only two - criteria must be met to ensure a 90% refund:1.Cancellation within 48 hours of signed agreement.2.Cancellation greater than 14 days of pickup date. We have documentation of all email and text correspondence that proves our cancellation dates and times meet both of their two requirements to merit a 90% refund. Below is the 1/2/25 email we received from Swift ************************************************* in response to our email seeking our rightful refund. IT IS OUR CONTENTION THAT NOT ONLY SHOULD A TRUCK NOT HAVE BEEN DISPATCHED PRIOR TO THE 48 HOUR CANCELLATION POLICE, MORE IMPORTANTLY, WE WERE ALSO ASSURED BY OUR CUSTOMER SERVICE REPRESENTATIVE ****** ***** (SENIOR RELOCATION SPECIALIST!) THAT A TRUCK WOULD NOT BE DISPATCHED PRIOR TO THE 48 HOUR CANCELLATION DATE!! In reviewing numerous complaints on-line regarding Swift *************************************************, the same pattern of behavior is common: denial of 90% refunds because a truck had already been dispatched, regardless of whether the move was occurring 15 days or many months later. Based on demonstrated and consistent pattern of deceptive advertising and behavior by SSVL, we seek assistance and redress from the ***************** BBB in retrieving our $741.60 (90%) refund.

  Business Response

  Date: 03/03/2025

  Per the contract signed by the customer, once we assigned a licensed and insured carrier to the move, the deposit is forfeited. The customer booked 12/18/2025 to move on 01/04/2025 which is within 30 business days and our team immediately assigns a carrier to service the move on the scheduled dates. 

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** from Swift ************************************************* gave me a good quote following doing an inventory check, which I signed and paid $2625. Two weeks later ****** called from same company to re-do inventory check and magically there was some items missing (like ONE bar stool instead of two!) but nonetheless ****** said he had good news and that he was giving me a $500 discount if I just signed the link he sends to my phone. So I did. And then paid $1000 more. Later I received an email to say I now owed an additional $2000!!!! **** was rude via text, so I called the company. *** was useless and passed me on to ******. ****** was horrifically rude and said I can cancel and theyll keep the money. She also said that she doesnt have a manager and doesnt know who owns the company. Hmm ok ******! Sure thing. These people scam you, inflate your costs, and mislead you. NOT a company but a group of C R I M I N A L S. I have filed police reports, spoken to the attorney general, FTC and BBB.

  Business Response

  Date: 02/03/2025

  Customer added more items after booking which increased his cost per the contract, he was given a discount on adding the items it states that on the contract. This customer was not scammed and continued to ignore our calls daily. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22890802
  
  I am rejecting this response because I did not add items and I stated in writing (which I have screenshots of) that I can reduce the items. **** ignored this. The company called to ask if I wanted to go ahead or lose the deposit, NOT to solve the problem which they knowingly and misleadingly created. To the company: I also filed a tip with the *** because the *** told me that because youre operating this scam in multiple states, that the *** may get enough tips to warrant action.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/19/2025

  We have two contracts signed by the customer, one has 35 items and one has 44 items, which means items were added, which increased the cubic feet needed for the move. Per the contract the price is subject to change based on changes made. We are not a scam we apologize you feel this way and that this was your experience. 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22890802
  
  I am rejecting this response because: I was deceived by ****** into signing something that I DID NOT HAVE THE OPPORTUNITY TO REVIEW. ****** said great news you have a discount if $500, Im sending you a link just click on the red box and were good to go. This is a SCAM and these people are criminals in disguise. The ***, attorney general of FL and **, ***, *** and local police in ********** and *** all have reports of this incident. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/03/2025

  Customer signed all contracts acknowledging the pricing and policies. Customer cancelled after the 48 hour window from the time of booking which will forfeit the deposit. 

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22890802
  
  I am rejecting this response because: ******, **** & the company lied about the inventory and tricked me into believing I had a discount when in fact I had a price increase. 

  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/11/2025

  We do not and cannot lie about the inventory, we input what the customer provides us and then we confirm that inventory in verification immediately after booking and again prior to the pick up. 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22890802
  
  I am rejecting this response because: the business absolutely does lie, or they are so incompetent that they cannot record accurately. They claimed I had one barstool, who has one barstool?!?! I clearly said 2. And then of course they added on thousands of dollars for a few items that they claim were missed purposely but them of course! This business is a sham and these people need to go to prison.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still have not recieved the delivery of my possessions from this moving company. I was told my belongings would be delivered the 26th or 27th by the person selling the contract. I've had to call multiple times and am told it'll be a few more days and that they don't do direct moves. No one communicates with me, i have to reach out. I've paid approximately $4000 already. I've also had to pay to replace many items I already own.

  Business Response

  Date: 02/03/2025

  Customer was picked up 1/23/2025 and stated he was ready for delivery 01/26/2025, the delivery can take 5-14 business days that is estimated. The customer has been speaking to our office almost every day last week and have been provided updates. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22890486
  
  I am rejecting this response because: every time I talk to someone the expected delivery time is extended. I was not in contact every day last week. I was in contact the 28/29th and the 31st. Both of those occasions I had to reach out because no one will keep in contact. Both of those dates were following up on the hypothetical delivery date I was given. I was told someone would be in touch by last week's end (I was told this on thursday) and I still have not had any contact. I was told I would have my possessions on the 26th or 27. Then it became 3 more days. Then it became 3-10 days. My last "update" said they expected to load it last weekend and still no communication. Now you're trying to tell me as long as 2 weeks. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2024 I was scammed, plain and simple. I have text messages, emails, and recordings to prove what a nightmare this experience ****** all started when I had a horrible call with ****** to review our follow-up inventory list. He quoted me $900 more for just a few extra boxes and a headboard that they missed during the first inventory call. ****** was incredibly rude and unprofessional. The call was so appalling that we recorded it because we couldnt believe how bad it was.On the moving day, two elderly men showed up (not employees of this company, but from a third-party moving companysomething I learned only after paying a $1,191 deposit because this company is just a broker). These movers told us outright that wed been hustled. They said the original quote was miscalculated and the actual cost would be another $2,000.The movers didnt want to deal with the brokers mess and ultimately canceled on us. I even have a text from the moving company confirming they canceled, so Id have proof for my defense. From there, the nightmare escalated. I called the broker repeatedly, but they gave me the runaround, promising follow-ups that never happened.Days later, they had the audacity to claim that I canceled the move, which was absolutely untrue. I provided them with evidence that I didnt cancel, but they refused to refund my deposit. To make matters worse, they eventually blocked my ********* mentioned above I have emails, and texts to show I did not cancel and tried to reschedule.

  Business Response

  Date: 01/27/2025

  We are unable to find a file with this customers information to be able to respond accordingly. 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22843480
  
  I am rejecting this response because:

  Hi. Attached is my contract and text messages regarding my move. I have more texts and emails but it wont allow me to add anymore at this time. Please let me know how I can send the rest to prove I didnt cancel my move. 

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/03/2025

  The customer refused services at the time of pick up so the deposit is forfeited as the customer was not willing to pay the additional charges.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22843480
  
  I am rejecting this response because:

  this is not true. We didnt reject the service. The drivers cancelled bc of the dispute with Swift. He even told me he would text me this so I have confirmation to protect myself, which is attached. I have text and emails that Swift Shift never set up a new delivery time, they also stopped communicating and blocked me. I have all the proof in emails and text messages. Please kindly read through the attachment.  They have no proof that I cancelled because I didnt. What have they shown you other than a verbal conversation? Please take this seriously as I am not the only ones they have scammed. They have terrible reviews. They should be shut down. Thank you for your time. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/07/2025

  Customer was not willing to pay the additional fees for pick up and was not willing to stick with the original estimate. 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reached out to by the representative ***** ******** at Swift ************************************************* on Thursday, January 9th. ***** walked me through the process of setting up a moving quote for the end of February 2025. He told me they have a 48 hour cancellation period. However, he confirmed with me that I was able to receive a 7 day cancellation period, which was stated and signed in the contract. While on the phone with him and prior to signing the contract, I confirmed with him that I would receive a full refund if I sent written notice of the cancellation within the 7 day period. He confirmed. I reached out to him to let him know I was cancelling the service on Sunday, January 12th. He said he would let billing know. I sent an email with written notice to the billing / customer service department on Tuesday, January 14th. When I finally received a response, they said they could not refund the deposit due to them already assigning a carrier. Even though I cancelled within the 7 day cancellation period they gave me, they are still declining to give me the refund. It is not my fault that they already assigned a carrier, and I should not be punished by forfeiting my deposit because of their mistake. I want resolution of receiving my full refund.

  Business Response

  Date: 01/27/2025

  The customer signed a cancellation policy which states there is 48 hours to cancel the move from the time of booking to receive the deposit back, there was also a carrier assigned to the customers move which will forfeit the deposit.  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company grossly underestimated the amount to move knowing I would end up paying 3 times what they quoted. I canceled withing 24 hours but they blocked their number and are not refunding me.

  Business Response

  Date: 01/27/2025

  We have not blocked any customer, we have many call logs with this customer and notes as well confirming he has been spoken to and emailed by the billing department. The cancellation policy states that once we have a carrier assigned to the move the deposit is non refundable. 

  Customer Answer

  Date: 01/27/2025

  This company misrepresented to me verbally that I had 48 hours to cancel if I wished. When I was on the phone with ******* to make the reservation he also misrepresented his company making it sound like they were the actual movers and not brokers. ******* also conveyed to me during our conversation that since my move was coming up in a couple weeks it would be good if I got signed up. So during this conversation he explicitly stated I'd have 48 hours to cancel and get a refund. He then had me electronically sign multiple documents which the only one he went over with me was the price and again.. he told me I'd have 48 hours to cancel if needed. Now I talked to him in the afternoon and less than 15 hours later I tried to cancel after figuring out they were a broker and reading all their horrendous reviews and similar complaints on how they have fleeced others the same way. I highly doubt they oaid a carrier overnight before my calls and texts first thing the next morning to cancel. I asked if they could provide documentation showing they paid someone already but they refused and quote obviously did not clear my payment and pay someone else in a 15 hour span overnight. There are numerous complaints with your organization the BBB regarding this company's business practices. I would like a refund of my money. If not recieved I am already in the process of filing a complaint with the *********************************** and will proceed. And yes after I told ******* I needed to cancel the next morning he said I'd get a refund but when the office told me differently and I tried to contact the salesman *******, my calls were blocked by him because he knew I was not happy. This company does this to numerous people and should and will be investigated for fraud on my behalf unless they send me a check for the full amount of $923. Thank you for your attention to rhis matter.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22819270
  
  I am rejecting this response because:

  This company misrepresented to me verbally that I had 48 hours to cancel if I wished. When I was on the phone with ******* to make the reservation he also misrepresented his company making it sound like they were the actual movers and not brokers. ******* also conveyed to me during our conversation that since my move was coming up in a couple weeks it would be good if I got signed up. So during this conversation he explicitly stated I'd have 48 hours to cancel and get a refund. He then had me electronically sign multiple documents which the only one he went over with me was the price and again.. he told me I'd have 48 hours to cancel if needed. Now I talked to him in the afternoon and less than 15 hours later I tried to cancel after figuring out they were a broker and reading all their horrendous reviews and similar complaints on how they have fleeced others the same way. I highly doubt they oaid a carrier overnight before my calls and texts first thing the next morning to cancel. I asked if they could provide documentation showing they paid someone already but they refused and quote obviously did not clear my payment and pay someone else in a 15 hour span overnight. There are numerous complaints with your organization the BBB regarding this company's business practices. I would like a refund of my money. If not recieved I am already in the process of filing a complaint with the *********************************** and will proceed. And yes after I told ******* I needed to cancel the next morning he said I'd get a refund but when the office told me differently and I tried to contact the salesman *******, my calls were blocked by him because he knew I was not happy. This company does this to numerous people and should and will be investigated for fraud on my behalf unless they send me a check for the full amount of $923. Thank you for your attention to rhis matter.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/03/2025

  Customer hired our company to assign a licensed and insured carrier and to move within less than 2 weeks, so yes our job is to assign the carrier IMMEDIATELY  to the move which the contract states forfeits the deposit. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22819270
  
  I am rejecting this response because:

  These people are lying.
  
  Sincerely,
  
  **** *******