Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
• 

  Office Depot

  1454 30th St West Des Moines, IA 50266-1305

• 

  Office Depot

  2591 NW Arterial Dubuque, IA 52002-0493

• 

  Office Depot

  300 SW 5th St Des Moines, IA 50309-4630

• 

  Office Depot, Inc.

  450 N 7 Hwy Blue Springs, MO 64014-2731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to an office depot store and the cashier signed me up for a free trial. I contacted the office and canceled the service before the trial ending. I was charged ***** on 7/19/2024 for a membership, I contacted the office and they said they would refund me. I have called and chated multiple times and still haven't been refunded.

  

  Business Response

  Date: 08/19/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We have reached out to the customer directly regarding this matter.  We were able to confirm the Business Select subscription was successfully cancelled.  A full credit in the amount of $49.00 has been issued to the customer's original method of payment.  We have asked the customer to allow 3-5 business days for the credit to reflect within their account.  This is in accordance with the card issuing bank's internal processing guidelines.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  *******************
  Executive Customer Relations
  **********************
  Case # ******-013095

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up almost a year ago for the Office Depot Rewards Program. After never being able to use it, I decided to unsubscribe from the program since I was and still am receiving one or more emails like the attached per day. First, I tried the unsubscribe link at the bottom of the emails and waited to see if the emails stopped. After many attempts and over a month of allowing it to stop via this method, I called their support number *************) and spoke to a support individual. They told me they would complete the process to stop the emails. I waited a week or so, and still receiving the emails. I called in again (several times) and tried to work with them to stop the emails. The emails never stopped. Then I was forwarded to their support line for the rewards program *************) and tried to work with them to have these emails stopped. Still receiving them. I spoke to several managers/supervisors at both numbers and was told that they would have the issue resolved. I still received these email messages. I next told them that I wanted them to delete my rewards program and all personal information including my email address ************************* phone number *************), etc. This did not stop the email messages. I confirmed that they are coming from Office Depot via the email address of ******************************************** I provided this to the support individuals and the managers/supervisors, but still received these email messages. Whenever I asked to speak to a manager/supervisor, it could take from ***** minutes before one came online. I expressed my frustration and they assured me that they would have it resolved. Sometimes they told me that my account was fully removed, but they could not explain why I am still receiving these messages. Other times, I was told that there was no manager available, but they would call me back (which never happened). I have even attempted to opt out via the ************************************

  

  Business Response

  Date: 08/16/2024

  Dear BBB,

   

  The customer email address has been suppressed in Office Depot's system and the customer will no longer be contacted by **********************.

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Saturday, August 10, 2024 at 6:20pm Amount of money: $62 box of paper Business to provide: customer service Nature of Dispute: Civil rights violation Tried to resolve: filed complaint at 240810-005713 1-800-GO-DEPOT ***************)Advertising: good customer service Complaint: I visited ********************** to buy a box of paper. I asked a helper to get the box of paper I wanted. He said he'd get it for me, but said he needed to go to the back. I waited a long time for him to return. Finally another man came out with a name tag that said ***. He said he was the store manager on call that day. I asked about the paper. Instead he refused to serve me and asked me to leave. I didn't understand why. I'm a regular customer there. I'm a local physician. My ********************** is in the neighborhood. I've ordered my business cards from there every year. I regularly buy supplies there about every 2-3 months. In fact I most recently bought a telephone there at the end of May. *** didn't ask my name or look at my card. I invited him to look up my account in the system which he refused to do and claimed I was trespassing. He said, "I cannot serve you because you have trespassed multiple times, and multiple people had seen you trespass." However, that was the first time I had visited the store since May. I don't understand how a customer trying to buy something could be trespassing. He then called the police. I thought the situation would be cleared up. However, the police said he was so sorry that he couldn't do anything. I don't understand why the store personnel singled me out. The only thing I could think was that it may have been because I'm an African American woman. Perhaps they were riled up by the ***** rally to discriminate. I said, "May I buy my paper." *** said, "No, I won't serve you and I'm asking you to leave the store." The name of the police was Officer *****. He wrote incident report *********. I don't understand. Why did this happen?

  

  Business Response

  Date: 08/15/2024

  Dear BBB,

   

  This was a case of mistaken identity with this customer. The store management team has personally called ****************** and apologized and will have an official letter sent out to her with an apology which is what she asked for to resolve. The customer has stated she will resume shopping at Office Depot.

   

   

  ***********************
  Executive Customer Relations | ************************************************ Trail | **********, *******;33496
  
  

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22124293
  
  I am rejecting this response because: I did receive an undated, unsigned letter in the mail (attached) basically telling me to shop elsewhere.

  I am very concerned at the way your store singled me out as an African American and refused service. At the very least as a practice It would be helpful to ask for identification and look up the customer if this truly was mistaken identity, which I am doubtful. I would recommend DEI sensitivity training at this office. I am afraid to return to your store and fear other minorities will be targeted in the same way.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/26/2024

  Dear BBB,

   

  Please see the response from the General Manager attached.

   

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  Tel: ************ |  ********************************************
  

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7, 2024, I purchased six **** gift cards, each valued at $200, from Office Depot. I paid a total of $1,187.70 at the register. However, during the transaction, the register indicated that four of the gift cards were not activated. The cashier marked these four cards on my receipt and refunded $791.80 for them (receipt attached).When I returned home, I checked the balances of the remaining two gift cards by calling ************. The automated service informed me that these two cards were also not activated and had no funds. The service advised me to return to the store for a replacement or refund.I returned to the same Office Depot store the same day, but the manager, ****, refused to refund the two non-activated gift cards and instead directed me to call Office Depot customer service. On August 8, 2024, I contacted customer service, but they informed me that only the store could issue the refund. The customer service representative called the store, but **** again refused to process the refund and directed me to contact **** Global at ************.I called **** Global and was informed that since the cards were not activated and had no funds, there was nothing they could do. They advised me to return to Office Depot for a refund, as Office Depot still had my money.Office Depot has charged me $395.90 for two non-activated gift cards and refuses to refund the amount. Additionally, the store employee was rude and insisted he would not refund any gift cards, even those not activated at the register.

  

  Business Response

  Date: 08/20/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We have reached out to the customer and store where the gift cards were purchased regarding this matter.  We are happy to advise that as of yesterday, 8/19/2024, the customer was able to get a full credit at the store level for the remaining two gift cards that were not fully activated at the time of purchase.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  *******************
  Executive Customer Relations
  **********************
  Case # ******-002829

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Office Depot regarding a highly unsatisfactory experience Ive had with a purchase, return, and refund process.Details of the Purchase:Product: *********************** 59"W L-Shaped Height-Adjustable Standing Desk with **************************** Natural Oak Date of Purchase: June 30, 2024 Total Amount: $418.26 Issue Summary:The desk I purchased was manufacturer damaged. I promptly scheduled a return and requested a refund for the total amount. Office Depots customer service initially responded positively, scheduling the pickup of the item and sending me a confirmation email for my refund.The item was picked up on July 15, 2024. I was assured by a customer service representative that I would receive my refund within 3-7 business days. When the refund did not arrive, I called Office Depot again, and another representative stated that it would take 5-10 business days. Despite repeated follow-ups, I did not receive my refund.Today, August 8, 2024, I called again and was informed that my refund had been cancelled because the item never arrived at the warehouse. However, after speaking with another representative later today, I was told that the item had, in fact, arrived at the warehouse on August 6, 2024, and that my refund was processed today.To make matters worse, I received a phone call later this afternoon from yet another representative, informing me that a desk delivery had been scheduled for me, which was never requested.Desired Resolution:I find this situation unacceptable. I respectfully request the immediate processing of my refund for $418.26, which was initially confirmed and long overdue. I ask that Office Depot ensure there are no further delays or mistakes and that my refund is issued without any additional hassle.I appreciate your attention to this matter and look forward to a swift resolution.Thank you for your assistance.

  

  Business Response

  Date: 08/15/2024

  Dear BBB, 

  Thank you for bringing Ms. ********* concern to our attention. I have been in direct contact with the customer who was provided with the financial information regarding her credit and who has also been provided with a gift card as a customer service gesture. 

  We consider the complaint resolved. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** 

  Case 240809-000818

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against a rewards program that I am currently a member of, due to the ongoing issues I have been experiencing with their ink cartridge recycle policy.According to the program's policy, I am supposed to receive $2.00 in credit for every ink cartridge I turn in. However, despite turning in multiple ink cartridges, I have not received the promised credits in a timely manner. The credits are supposed to appear on my account the next day, but they do not appear at all. I have had to call multiple times to resolve this issue, and it takes more than two weeks to receive the credit.Furthermore, once I finally receive the credit, it expires within a few days without any explanation. There is no clarity on when the credits will show up or when they will expire. Over $64 worth of credit was supposed to be returned to me, but it has not been. Last month, I turned in 10 cartridges, and this month I turned in another 10, but two weeks later, they still have not shown up in my account.Every representative I speak to gives me a different answer regarding the quantity of ink cartridges I can turn in, when the credits expire, and when they should appear in my account. This inconsistency and lack of transparency lead me to believe that this program is a scam designed to collect ink cartridges without providing the promised credits.As a disabled woman, it is particularly challenging for me to physically go to the store and turn in the ink cartridges. I would appreciate your assistance in resolving this matter and ensuring that I receive the credits that I am owed.

  

  Business Response

  Date: 08/12/2024

  Dear BBB,

   

  The program is working as designed and we've made all the adjustments for this customer and issued her rewards. I also advised customer she must make a $10.00 qualifying purchase the same month she recycles to get the rewards and it's a total of 10 inks per month.

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  
  

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22104680
  
  I am rejecting this response because:
  
  
  As of August 13th at 10:48 PM, the promised amount has still not appeared in my account. I was assured last Friday that the amount would be credited within 24 hours, but this has yet to happen. I have documentation from chat sessions to support my claim.
  
  Furthermore, the requirements you mentioned are inconsistent with whats stated on your website and what I was informed of in-store. This discrepancy has prevented me from making any purchases, as the credit isnt reflecting in my account, and Im now concerned that it will expire. The way this situation has been handled feels highly unethical.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/14/2024

  Dear BBB,

  This is resolved and I checked, and the rewards are currently available for this customer to utilize. I also provided the customer with the terms and conditions of the ink recycling program. The customer can only get credit for a total of 10 recycled inks per month. Also, when the customer does recycle, they must make a qualifying purchase of $10.00 within the same month.

   

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496
  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some chairs from OfficeMax on June 26, 2024, they delivered the wrong items and now OfficeMax is not picking up the orders they have delivered with wrong items and not even returning my money, $ ******** which they charged almost a month ago.It has been over a month now and OfficeMax response is pathetic, and unprofessional that has caused a lot of unnecessary emotional and financial burden on me. I have spent so many hours on the phone with OfficeMax agents without any results. All order details and my conversation with OfficeMax is attached in a chronological order. Humbly requesting help to resolve this issue so that I can get my money back.

  

  Business Response

  Date: 08/21/2024

  Dear BBB, 

  Thank you for bringing ****************** concern to our attention. I have been in direct contact with the customer who was successfully assisted with the refund inquiry. 

  We are considering the matter resolved. 

   

  Sincerely,

  *************************

  Executive Customer Relations

  ********************** 

  Case 240806-004668

   

   

   

  Customer Answer

  Date: 09/04/2024

  Thanks for your help and support, Issue has been resolved now. 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've copied before at Office Depot. The store has someone in security watching what is being copied. It's not just store security for theft but for copying. I've had someone make the copy machine LIGHT....a light copy. I was on 1 machine 7/31/24. I copied. It kicks you off..if you don't put another piece paper on the copy machine to copy. it sits and spins and spins saying...waiting to process my credit for the copies. In essence I"m kicked off of this working machine. I don't look at the copies. I expect toner to be in the machine ready to go. This machine I was kicked off made dark copies...I was making copies of receipts of things that I purchased to go to an organization to use against an amount that I have to use up before this organization/health care kicks in. I spent a lot, alot a lot of money. I'm making copies to mail to the health care org. I move over to another machine...THOSE COPIES ARE ILLEGIBLE. YOU CAN'T SEEM THEM. THE ***** ISN'T THERE. HAVING USED THIS M ACHINE BEFORE...I BELIEVE THEY CAN MAYBE CHANGE THE ***** LEVEL TO MAKE IT SO FAINT THAT WHAT YOU ARE PAYING FOR IS USELESS...OTHERWISE..THE COMPLAINT IS...THE ***** NEEDED TO BE CHECKED THAT DAY. IT WASN'T THAT BUSY. SOMETHING ABOUT THE LONG HAIRED WHITE YOUNG KID...IN HIS 20S WAS TALKING TO A MANAGER...iT WAS ONLY ME AND ANOTHER GUY. tHE MANAGER WAS PAST THE OTHER GUY'S COPY MACHINE. THE MANAGER SAID. SHE HAS SPENT A LOT OF MONEY HERE. i GOT THE IMPRESSION THAT THEMANAGER WAS ALLOWING ME TO KEEP COPYING..IT'S ONLY RECEIPTS...I HAD SOMETHING ELSE TO COPY. I DIDN'T COPY THAT...ONLY THE RECEIPTS. i GOT to keep copying... I keep my personal bags with me..because I've had things stolen. My bags were in a cart. I was copying receipts. I looked down and saw a rubber band. I looked. I went to bend down...to clean up and saw that it was a rubber band...I just made copies. THE COMPLAINT IS THAT THISMACHINE WAS FAINT. I WASTED MONEY AND TIME JUST COPYING RECEIPTS.

  

  Business Response

  Date: 08/09/2024

  Der BBB,

   

  The General Manager of the store has called customer and emailed with no response from the customer. I've also called and emailed customer with no response. This will be closed for no response from the customer. Nevertheless, store management is aware of this customer claims and will ensure ink levels are correct, and the machines are properly working, and staff is doing all they can to assist customers. I emailed customer and thanked her for her feedback and that we appreciate her as a customer.

   

   

  ***********************
  Executive Customer Relations | ********************** 
  ***************************;| **********, *******;33496

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in-store for the free 30-day trial of the business select subscription. I am attempting to cancel after 24 days. And their website won't allow me and the customer service can't do it over their chat service.

  

  Business Response

  Date: 08/12/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We have reached out to the customer directly regarding this matter.  While it appeared that the customer's Business Select membership was successfully cancelled internally as of 8/6/2024, the customer was charged for the annual subscription.  We have since cancelled the subscription and issued a full credit in the amount of $49.00.  We have asked the customer to allow 3-5 business days for this credit to reflect within their account, as this in accordance with the card issuing bank's internal processing guidelines.
  
  We have also passed the customer's feedback regarding being unable to unsubscribe from the subscription on their end to the appropriate internal team for further review.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  *******************
  Executive Customer Relations
  **********************
  Case # ******-015335

  Customer Answer

  Date: 08/24/2024

   
  Complaint: 22084595
  
  I am rejecting this response because:

  While I appreciate the cordial responses and I did receive a refund, I'm disappointed that they have not fixed the website error that led to this problem in the first place. Perhaps too few costumers cancel during the trial period for them to care about making the cancelation process effective. Regardless, it seems necessary to me that they make possible the cancelation option they are promising their customers, and I'll not be satisfied with any resolution that ignores the underlying cause that only office depot can control. 

  In other words, "we forwarded it to our IT Department" is mere lip service without a real solution. Please let me know when you've enabled/fixed the cancelation feature on your website. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/29/2024

  Dear BBB,
  
  Thank you for forwarding our customers reply.  This experience has been shared with our IT department, and we are actively looking into it.  Our intention is not to complicate the process but to empower our customers to make necessary changes on their end.  We sincerely apologize for any inconvenience this may cause and appreciate our customers' patience as we work to resolve it.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  *******************
  Executive Customer Relations
  **********************
  Case # ******-015335

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a HP6400 Printer on May 05, 2024. I took it home and set it up, and it worked great. Suddenly, after several week, it would not print any more from my phone or laptop. I contacted HP Smart tech support, who gave me two things to try to correct the problem, but none of them worked. I tried them over and over. Therefore, I took it back to Office Depot, who told me that I would have to go through HP Smart to return it. I contacted them, and was told that they don't do that and I must take it back to where I purchased it. I contacted Office Depot customer service, who sent me a return order which stated that it would be picked up from me by July 23, 2024. This never happened, so I called them back on July 29, 2024. I was then told that it was to late to return it. It was not my fault they dropped the ball and I can not get my money back. This hurts because I live on a fixed income and cannot afford to loss this money. Can you please help me?

  

  Business Response

  Date: 07/30/2024

  July 30,2024
  
  Attn:***********************, Customer Experience Specialist
  ********************** Serving *************,
  ****** & ** ************; 
  *************************************************************;     
  **********************;
  
  RE:********************* / BBB #********
  
  
  Dear ****************************,              
  
  
  We acknowledge the receipt of Better Business Bureau Consumer Complaint # ******** and provide the following response.
  
  The complainant is referring to a purchase that they made at Office Depot, not The Home Depot. Therefore, we are unable to assist. Please direct the complaint to the proper company,
  
  The Home Depot has performed due diligence and considers this matter closed.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide and look forward to servicing their future home improvement needs.  Please contact me if you have any questions.   Thank you.
  
  
  Best Regards,
  
  **************
  The Home Depot | Store Support Center
  Executive Escalations
  Phone:**************  Ext. 85774
  Fax: **************
  Case:36628193
  

  Customer Answer

  Date: 07/30/2024

  Please note that it was not Home Depot. It was Office Depot.

  

  Business Response

  Date: 08/14/2024

  Dear BBB, 

  Thank you for bringing ****************** concern to our attention. We have attempted to address the matter with the customer, but he has refused to provide the requested information. I have however asked ************** to reach out to me if he changes his mind. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** 

  Case 240801-011997