Important information
- Customer Complaint:This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.
Complaints
This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 606 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter proposes a plea agreement for ********************************************************* concerning the charges of unauthorized use of a payment card tied to the Clerk of Court and the subsequent unauthorized subscription agreements with *********** actions undertaken in an attempt to conceal theft from ******** *******.Background:Mr. ***** is charged of the following:1. Unauthorized Use of Payment Card: It is charged that Mr. ***** unlawfully used a payment card associated with the Clerk of Court's office to facilitate unauthorized transactions. 2. *********************** Subscriptions: It is further charged that Mr. ***** used the aforementioned payment card to secure unauthorized ********** subscription agreements with the intention of concealing illicit activities, specifically the theft of funds intended for ******** *******. Admission of Guilt:He understands the legal implications of his actions and is committed to making full restitution and cooperating with authorities to resolve this matter. Mr. ****** acknowledging the gravity of the charges, is prepared to enter a guilty plea to the charges concerning the unauthorized use of the payment card and the fraudulent ********** subscriptions.
Business Response
Date: 09/03/2024
Dear BBB,
Thank you for forwarding our customer's complaint. We have reached out to the customer directly regarding this matter, but unfortunately, we have not received a response. To continue assisting, we need additional details about the customer's request.
We have asked the customer to follow up with us directly with further information. Please let us know if we can provide any additional assistance with this matter.
***** ****
Executive Customer Relations
**********************
Case # ******-003706Initial Complaint
Date:08/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/22/24 I am extremely upset with the experience I had at this location. I came in at approximately 720 PM looking for some pens, a notepad, a basic calculator, rubber bands, and some retractable badge reels. My total purchase was under $35. I was followed around by a man named ****** who claimed he was the store manager but wasn't. I assumed he was thinking I was going to steal something. It is late and I didn't have any makeup on and I was in my sweats. He then told me that he had piles of go backs to restock but followed me down every aisle I went down. Every single aisle! Mind you, I don't frequent this store often as I work for a company who provides these little items but we do work from home after COVID. I asked him if I went to the other side of the store would he follow me and he then said that there was stuff to put back over on the other side. I don't know if I was being unfairly profiled but it sure seemed that way. I will NEVER GO BACK TO THIS LOCATION AGAIN!Business Response
Date: 08/29/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have contacted both the customer and the store directly regarding this matter. We are pleased to report that the store has reached out to the customer to offer an apology, and the issue has now been resolved.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-000846Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned order 373822763-001 via ****** received by office depot on 7/28 *** tracking 1Z621E959092846282. Office Depot has held my payment without processing the refund. Until finally calling on 8/20. Between waiting on hold and waiting for a superviser who hung up, I spent over 45 minutes on the line and the issue was still not resolved.On 8/21, I received an email from "Veyer ***************** indicating they have processed a refund of $25.97 -- even though I returned the entire order which was $51.94.Can you kindly get your s*** together, fix this obvious error, and refund the entire amount? If this request is not granted, my step will be to dispute the entire charge with my credit card company.;It is ridiculous that 1. I have to even track down my refund to begin with 2. Spend 45 minutes on hold and still not get resolution 3. To get an email from a moron who cannot properly count to process the refund 4. Spend another 15 minutes collecting the information to file a BBB complaint.Business Response
Date: 08/29/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and it appears there was only a credit issued for one item that was returned. We are happy to report that the customer's remaining credit in the amount of $25.97 has been processed. We have asked the customer to allow 3-5 business days for the credit to reflect within their account. This is in accordance with the card issuing bank's internal processing guidelines.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-004926Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a new office chair for my business off OfficeDepot.com and was told to be expecting it on the 19th of August. I never heard or received an email from them? I talked to a live agent yesterday August, ******* to inquire about where my order was and was told the driver made a note that he didn't have it on the truck for delivery? My question here is how do you not know what shipments you have ready on the truck for delivery that day? Yes they elevated my request but told me I had to wait 1-2 business days...Again! why are ya'll making customers wait to hear something? I would like my package I paid for delivered asap cause it is already late! I have never had this kind of issue before and am very frustrated at this point!Business Response
Date: 08/26/2024
Dear BBB,
I received an update from the carrier T-Force that they have the chair and it's out for delivery today. See attachment.
***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496Customer Answer
Date: 08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
0n the 16th of Jjuly I bought online a rug shampooer for the amount claimed as my loss, $462.20.. Immediately after reading a full description I put in for a full refund. The full discription was not in the advertised article. One of the Office DEPOT assciates said that the last for digits of my debit card did not their records, Because of scams the bank *** bank the has issued me three different numbers. TO MAKE IT WORSE THERE COMPUTER SAID THATTHE SALE FILED BUT MY ACCOUT WAS DEBITED FOR THE MACHINE. OFFICE DEPOT gave TWO REFUNDS to me shortly after I told them I wanted a refund. Who has ever heard of a business giving you a double refund before getting the merchandise in their possession. TWO REFUNDS! They immediately took BOTH refunds back. ***** ************ picked up the merchandice that they had taken and kept it in their warehouse two weeks When Bus Depot before picking it up. ********************* Industries picked up the cleaner on the 31 0f July. I heard nothing from BUS DEPOT after that.. ONLY TIME I HEAR FROM THEM IS WHEN I CALL TO SEE WHERE MY MONEY IS. FASTISFACTION is not their GOAL. MY MONEY IS. PLEASE FIND OUT WHAT 240816005581.REMEMBER THE REFUND WHERE BOTH WECIND IN MY BANK AFTER THEY HAD BEEN POSTED.Business Response
Date: 08/29/2024
Dear BBB,
Thank you for bringing **************' concern to our attention. We have addressed the complaint internally and are taking steps to ensure a better outcome in the future.
As of Monday morning, our finance department has confirmed that the refund has been issued. Additionally, a gift card has been sent to the customer as a gesture of goodwill.
We consider the complaint resolved.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240820-019050
Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaints: Deceiving/false advertising, unethical customer service, poor internal processes On August 14th, I placed two orders for 7 tablets total (5 in one order, 2 in the other) online because the website stated that delivery would arrive by ***, Aug 16. These tablets will be used by a school on Tues Aug 20. I purchased from Office Depot specifically because of the advertised delivery date.- On August 14, the website had issues processing the order. I called **************** and after getting the order to be placed, I asked if the delivery time is accurate. They told me yes, as it is what is advertised online. - On August 16, no delivery. Website indicates orders are processing. I call customer service they are closed. - On August 17, no delivery. Website still indicates orders are processing. I call customer service and I am told by the ***resentative that they have escalated my order issue to BOTH their manager AND the Remediation Team. And, I was told the tablets are already in ******* (about 15 miles from our school location) and that delivery will happen on Monday. - On August 19, no delivery and website still indicates orders are processing. I call customer service and am told there is NO escalation on file with my orders. And that all the information the prior ***resentative gave me cannot be verified. The *** apologized that I was lied to by another ***resenative. I am now told they have no idea when i will receive the orders and will "again" escalate my orders to the Remediation Team. Now, our school likely we will not have the tablets when we need them. I WOULD NOT have used Office Depot if I knew that the advertised August 16 delivery date was fake. And then with failed delivery, the handling of tracking of the order shows complete lack of internal process and customer service ethics. Businesses who do false advertising to acquire more sales causes immediate negative impact to other businesses like schools!!Business Response
Date: 08/28/2024
Dear BBB,
Thank you for bringing **************** concern to our attention. Although we have not been able to get in touch with the customer, the issue has been addressed internally, and we are taking steps to ensure a better experience in the future.
I am pleased to inform you that the order was successfully delivered last Thursday, August 22. Additionally, we have provided ************ with a gift card as a customer service gesture.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240819-018597
Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged ****** and ***** for subscriptions that were supposed to be cancelled two years in a row. Last year when I was charged the amount I was reimbursed and the subscriptions were "cancelled". This year I was charged the same amounts again, except this time it over drafted my account, because these were transactions that were unexpected. Now I am waiting reimbursement the transactions, meanwhile I am accruing ***** per day that I am over drafted due to a mistake made multiple times on their end. I was told that I wouldn't receive a refund for 5-10 business, and I wouldn't receive a call back to discuss my overdraft fees for ***** hours. I work a day job and cant walk away from patients to answer phone call. I can't even have my phone on my person. I am beyond frustrated and now I am scared that the same thing is going to reoccur next year.Business Response
Date: 08/28/2024
Dear BBB,
Thank you for bringing ****************** concern to our attention. Unfortunately, we have been unable to reach the customer via email or phone. We kindly request that ************** contact me directly at **************************************************.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240819-007623
Initial Complaint
Date:08/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction happened in Aug 12 when I placed an order for business cards. I had to go to the store twice to place the order because their website did not work. I told the store employee that I have a busy day and I will come back only after I receive an update that my order is printed. I was promised an email which I never received. I tried contacting the store multiple times. They answered the call and put me on hold music for 20 minutes. I never received my order. I chatted with office max customer service and I was promised a refund. I left a review on ****** and store manager contacted me. He was very rude. He said I should keep going back to the store even if Im busy at work till my order is ready and that he will not give me a refund. He was unapologetic and wasted my time. I am attaching all the proofs and more detailed description in the file uploads. I have emailed and called the store complaining about my experience but no action seems to be taken so far. Store address: ****************************** Store manger: *****************************Business Response
Date: 08/27/2024
Dear BBB,
Thank you for bringing ************************ concern to our attention. While the store and I have had difficulty reaching the customer, I want to assure you that the complaint has been addressed internally. We are taking steps to ensure a better outcome in the future.
******************** has been informed that her refund has been issued, and we have provided her with a gift card as a customer service gesture.Sincerely,
*************************
Executive Customer Relations
**********************
Case 240819-000768
Initial Complaint
Date:08/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: August 6, 2024 Amount Prepaid: $21.59 Requested order for the same day. After receiving an e-mail confirming the order, I called 4 times to verify the order could be ready. Once an employee answered, they said they could not complete the order and were waiting to tell me when a different employee came into work. I asked to speak to a manager because I felt I should have been notified when they received my order. I was given the run-around. When someone returned to the line, they claimed to be the manager, but it was not who the employee told me could assist. They said they were short-handed and didn't have materials and even though the item was promised for that day, I would not have been called until they happened upon the order. I was then told it could be canceled because they didn't have supplies. I agreed and asked for documentation that the cancellation was due to the store's inability to provide the service advertised, and not because I had changed my mind. I received a cancellation notice for the Print and *************** supervisor ironically that said: "no email was available". I was told the charges would be reversed in 2-3 days. As of today, August 15, 2024, the charges are still on my credit card. I simply want my money returned since service was not and could not be provided by the company. The rudeness of the staff is deplorable but a complaint that can be overlooked because I can spend my money elsewhere.Business Response
Date: 08/22/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. I looked into this further and we can confirm that the $21.59 charge in question was a soft hold placed on the customer's account. Depending on the card issuing banks internal guidelines, the hold will drop and the funds will become available again within 7-10 business days. This all depends on the card issuing banks internal guidelines.
I have asked the customer to keep me in the loop if for any reason the charge goes not drop off. It has been more than 10 business days, and unfortunately, I have not received a response from the customer.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case # ******-000566Initial Complaint
Date:08/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 4, 2024, I signed up for an OfficeMax Rewards program and was promised a 30% coupon. I went to the store a few hours later, but still had not yet received the promised couppon. I contacted customer support through the ********************** chat service. I was told by the customer support agent, after my issue being escalataed to their "supervisor", that they would honor the 30% discount in the form of a price adjustment but that I had to buy the item first and send them the order number so they could adjust the price and issue a refund for the 30% (see atteched screenshots). They asked me if that would be ok, to which I said yes. I bought the item, provided the order number as requested (378229315-001), to which the customer support agent said they processed the refund and to allow 3-4 days for the refund to post. 10 days later, I did not see any refund so I reached out to the Office Depot customer support line, to which I was told they would not provide the refund to which they previously said they processed. I would not have bought this item without the express promise of being provided the stated 30% discount/refund and feel like I was lied to by the company in order to buy the item.I would like Office Depot to honor their stated discount/refund.Business Response
Date: 08/23/2024
Dear BBB,
Thank you for notifying us about ************************ concern. We have taken prompt action to address the issue internally and have provided a satisfactory solution.
After reviewing the exclusions mentioned in the coupon, it was determined that the item purchased did not qualify for the discount. However, as a gesture of exceptional customer service, we have issued a gift card with the discounted amount of $119.99.
Sincerely,
***********************;
Executive Customer Relations
**********************
Case 240814-013116
Customer Answer
Date: 08/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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