Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

605 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a printer online on 6/15/24. It was delivered on 6/20/24. After setting up the printer, I found it was defective (yellow hue on copies, followed by error messages and finally stopped completely). I was told by the local Office Depot to call the 800 number. The representative said she would contact their 3rd party partner to arrange a pickup and they'd contact me. I asked for a case number and she stated there was none. After no contact, I called the 800 number again, and provided the information again, since no action had been taken. The rep apologized and provided a case number, and involved her supervisor, then contacted the 3rd party. Subsequently the 3rd party sent details regarding the pickup, and provided a 7 1/2 hour pickup window. They failed to show, no communication that day or the next. I replied to the earlier email informing of them of the no show. They replied with a new 7 1/2 hour pickup window. I contacted the ** rep for assistance. The rep sent me an email with the same details, again apologizing for the inconvenience. I contacted the ** rep again, 2 hours before the window was to expire, to ask whether the truck was enroute or not, but received no reply. They again failed to show, and failed to provide any communication. I am seeking a refund on this purchase. An understanding of how this process is supposed to work would be enlightening. At no time during the course of this issue did ** or the vendor initiate communication after failure to follow up on promises and commitments.
Business Response
Date: 07/24/2024
Dear BBB,
Thank you for bringing **************** concern to our attention. I have been in direct contact with the customer and are actively working on getting the matter resolved. I ask that you allow us more time to resolve the complaint.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240711-000500
Business Response
Date: 07/24/2024
Thank you for bringing **************** concern to our attention. I have been in direct contact with the customer and are actively working on getting the matter resolved. I ask that you allow us more time to resolve the complaint.

Customer Answer
Date: 08/05/2024

Complaint: 21971799

I am rejecting this response because: The printer was returned and received by Office Depot two weeks ago and no refund has been provided.

Sincerely,

***************
Business Response
Date: 08/06/2024
Dear BBB,
Thank you for bringing the customer's rejection to our attention.
I have recently responded to **************** concern and have confirmed that the refund has been applied to his account. I have also provided ************ the credit's reference number to share with his financial institution if the refund is not seeing on his account within the timeframe provided. We will also be resending the gift card to the customer's e-mail address and have asked ************ to make me aware if he does not receive it by tomorrow afternoon.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240711-000500
Customer Answer
Date: 08/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:07/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 4, 2024 at 1:37 PM I called the Office Depot (store #*****) at ********************************************************. I called the shipping department and asked if they take Pre-paid ***** packages. The female employee said yes and I told her I would be there to drop it off shortly. I arrived around 1:25 PM I was the ONLY customer inside the store during that time. The employee that answered the phone was a heavyset black female with glasses (did not get her name). She was rude and unfriendly and argumentative. I smiled and said hello to her and she just ignored me. She then proceeded to drop the package with my camera in it on the floor hard. Then she tossed it hard into the bin. I asked her for a receipt and she just rolled her eyes and sighed. Then she did not know how to print a receipt. It took her 10 MINUTES to give me a receipt and then she ARGUED with me and repeated herself at least 7 times telling me they are not responsible for any damage even though she dropped my box TWICE hard on the floor and in the bin. Then she argued with me saying they don't give a tracking number. I did NOT ask her for a tracking number. I asked her for a receipt. She repeated this 5 times saying "We don't give tracking numbers" which I never asked for. Then, when she finally printed out the receipt there was a tracking number. I called to complain on July 10, 2024 *************** and an INCOMPETENT call center employee named ******** took my complaint. She put the wrong address to send my complaint to and I asked her to send it to the correct address. She then put me on hold for 25 minutes and then I was disconnected. Rayounce the call center was completely INCOMPETENT and did not take my complaint. I called back and NOBODY answered the phone and also wasted my time trying to give my complaint to Rayounce the call center employee who sent my complaint to the ********** Office Depot and NOT the Office Depot located in *******, **. (I asked her to confirm where she sent it)
Business Response
Date: 07/24/2024
Dear BBB,
Thank you for notifying us about Ms. ******* complaint.

I want to assure you that we have been in direct contact with the customer, and I am pleased to inform you that we have successfully resolved the issue to her satisfaction.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240711-000506

Customer Answer
Date: 07/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2023, I brought an ** laptop and all-in-one ** desktop computer to Office Max (Depot), ************************************, for repair. Repairs were made and I paid the bills along with two technical support 1-year contracts for each computer, $99.99 for the laptop and $129.99 for the ** desktop. On 5/27/24 and 5/30/24, Office Depot ***** automatically renewed the tech support contracts for another year, without my consent, and charged another $129.99 and $99.99 to my **** account. On 5/29/24, I went on their website and via Live Chat, cancelled the subscriptions I had not ordered with *************************. Reference #******-012748. I was told the charges would be credited within 24 hours, That didnt happen, On 6/23/24, I was credited on my **** account for $99.99, but not the $129.99. On 6/;25/24, I called Office Depot and spoke with ********************* and asked about the credit for $129.99. He advised that a check would be sent within 7-10 days. When I complained that the charge was on my ****, he said the process was already begun and he couldnt reverse it. I still havent received a refund on that $129.99. I called them again today and asked where my refund check was. I spoke with *** and she advised it takes 3 to 4 weeks for the check to be sent. Im very frustrated with these delaying tactics and question this companys ethics.
Business Response
Date: 07/17/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and as requested, the check refund has been voided and a full credit in the amount of ****** has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.

Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-004576
Initial Complaint
Date:07/09/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/8/24 I went to the office depot to have a brochure printed. I told them what I wanted and I was charge $722.09 for 125 copies. I had previously had a similar brochure printed there and I told them I wanted the similar printing except for the new material which I gave them on a flash drive. When I got home I realized they charged me 3x the amount I paid last year. Also, when I picked up the job it was NOTHING like I had requested. When I tried to convey my dissatisfaction all the girl did was apologize and did nothing else. Nor did she try to rectify anything.
Business Response
Date: 07/11/2024
Dear BBB,

I received a response from the General Manager of the store. They have agreed to allow the customer to come back to the store redo the order and issue a full refund to resolve this and the customer has accepted this outcome.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer Answer
Date: 07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:07/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 2, I ordered a desk chair for delivery the next day, it said the chair was in stock and would be delivered on the 3. The delivery never came and I called customer service on the 3, who informed me the chair was out of stock and the transaction was canceled. I asked for a copy of the receipt showing it was canceled. It is now July 6 and the pending transaction for *********************** my account. ********************** said it could take up to 7 business days and I work in finance/banking/ holding someones money for not fulfilling a product is ridiculous. My bank cant do anything because the charge is stuck pending but it would be nice to not have to wait two weeks for my money back on a product Office Depot cant fulfill. This is why I purchased an alternative chair elsewhere, these deceptive practices are gross.
Business Response
Date: 07/19/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and we can confirm that the $111.98 charge was a "soft hold" placed on the customer's account. We have asked the customer to allow 7-10 business days for this to take place. This depends on the card issuing bank's internal guidelines.

I have followed up with the customer twice to confirm if the charge has fallen off of their account, however, I have not yet received a response. Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-002504
Initial Complaint
Date:07/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 7, 2024, I noticed that Target was offering a discounted price of $19.99 for the Logitech G502 wireless mouse. I contacted an Office Depot online sales agent to request a price match. The agent confirmed that they could help with the price match but required me to place the order at the full price first, promising to refund the difference afterward. Following these instructions, I placed the order at the full price, which totaled $135.67 including tax.However, nearly three months have passed, and I have yet to receive the promised refund. Below is the timeline of my attempts to resolve the issue:On April 10, 2024, I contacted Office Depot's online customer service again. They assured me that they would process the price match refund, but I have not received any follow-up or resolution since then.Despite multiple communications with customer service, I have not received the refund, and the return period is now nearing its three-month limit.I believe Office Depot has failed to fulfill their promise and that their customer service has been ineffective in resolving my issue, significantly impacting my shopping experience. Therefore, I am formally lodging this complaint with the BBB, requesting that Office Depot immediately refund the price difference as originally promised.
Business Response
Date: 07/16/2024
Dear BBB,
Thank you for notifying us about the customer's concern.
I want to assure you that I have been in direct contact with the customer, and I am pleased to inform you that we have successfully resolved the issue.

Sincerely,
***********************;
Executive Customer Relations
**********************
Case 240706-000415
Initial Complaint
Date:07/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some Prepaid MasterCard Gift Cards from Office Depot ********** **. Upon activation, I was told 1 card failed to activate so the cashier issued me an immediate refund. 2 other cards, assumingly activated were not activated per GiftCardMall. I couldn't register the cards, I couldn't make any in-person transactions. The cards were also identified inactive per GiftCardMall IVR. I am seeking options for a full refund. Receipts and proofs attached.
Business Response
Date: 07/10/2024
Dear BBB,

I've submitted for the refund for $396.00 for the 2 gift cards that never activated. I emailed the customer and advised to allow 2-10 days to receive the refund back to his card for resolution.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer Answer
Date: 07/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
A refund was promptly issued.

Sincerely,
Initial Complaint
Date:07/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the Office Depot at ************** on 07/01/2024 concerning a problem with the receiving of email receipts. I made a purchase on 06/30/2024 and returned 2 of the 3 items on 07/01/2024.The representative and her supervisor refused to address the issue.The supervisor **** refused to take my phone call and **** failed to comprehend the concern or the issue related to the failure of Office Depot to send the requested email receipts. I spoke to a supervisor name **** who claimed that she was having difficulty with her system and she was was unable to address the issue at the time of the phone call. I am requesting a refund for the 2 items returned on 07/01/2024 and a copy of the purchase receipt and return receipt.Please find my customer information listed below:******************************** ************ ******************** Customer ID: ******** Membership #**********
Business Response
Date: 07/08/2024
Dear BBB,
Thank you for notifying us about ********************' concern. While I have made multiple attempts to contact the customer, I have been unable to reach him. Nevertheless, I want to assure you that we have taken prompt action to address his concerns.
We have provided ******************** with the requested receipts and detailed information regarding his refund. Furthermore, we have taken internal measures to rectify any underlying issues to prevent a recurrence of similar incidents.
We regret any inconvenience ******************** may have experienced and apologize for any dissatisfaction caused. We remain committed to resolving his concerns and providing him with a positive experience.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240701-021760

Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We made an online order for a banner and business cards. The charge went to our card and was debited from the balance. I went up to the store, and the order didnt go through. After trying to call the customer support line (they make the customer call), they said it just popped up. They started making the order, and I decided to double check the bank account. I found out they charged us twice! Identical charge! They were only authorized for the single transaction, but apparently decided to ignore that. I immediately got on the phone trying to get ahold of customer service. Im still on hold waiting to get through to customer service (1 hr and 8 minutes later). This really has become a horrible company to try to do business with. When they s**** up, they all cry isnt my fault. Exactly zero accountability! On top of that, the printed items were sloppily made! Badly crinkled around the banner grommets, and business cards had to be reprinted due to cutting off the graphics. The final business cards arent great, but I was fuming furious by that point so I had to leave.
Business Response
Date: 07/09/2024
Dear BBB,
Thank you for bringing the concern to our attention. We ask that you provide us with more time to resolve the matter. Regretfully, we have not been able to reach ****************.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240629-000361
Business Response
Date: 07/12/2024
Dear BBB,
Thank you for notifying us about ******************** concern.
Despite making multiple attempts to contact the customer, we have been unable to reach her. If **************** would still like her concern addressed, we kindly request her to reach out to me directly.
We value feedback from our customers and strive to provide a satisfactory resolution to any concerns they may have. We appreciate ******************** patience and understanding, and we remain committed to resolving the issue to her satisfaction.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240629-000361
Initial Complaint
Date:06/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Office Depot in ********* in *********** this afternoon and got Office Depot brand ink that I urgently needed to print something tonight. I got home, and it did not work. It kept printing blank pages or pages with the reminder of my color ink. I called the store. The guy who answered said basically Its hit or miss if that ink actually works and recommended that I Return it to the store (I live like 25 minutes away, NOT convenient), get a new one, if that did not work when I get home, to go back to the store and buy the more expensive HP ink. That whole suggestion was the more careless suggestion Ive ever heard. I asked to speak to the manager to get a refund, so I could go to the much closer ******* and get ink. He said theyd only refund if I brought it in (again, I dont live near there). I told him Id be happy to send him a video of it not working and he refused and said to call the 800 number. I sat on home a half an hour and eventually got someone on the chat. While apologetic, he made it seem like he was going to get me my refund but did not. This whole process has been horrible. I will never shop at Office Depot again. Why sell products that *** or *** not work? I want my refund, now. Send me a prepaid label and Ill mail it back. Also, those employees need to be reprimanded for being so careless and rude.
Business Response
Date: 07/02/2024
Dear BBB,

I emailed the customer and advised I will have a check mailed to her for $25.00 to resolve the refund and she accepted. I also notified store management of the experience for their records and to address the associates. This is resolved

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer Answer
Date: 07/21/2024
I am satisfied (I am not sure yet that I received the check, Ive been out of the country, but assuming I did, I am satisfied).

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Customer Answer

Office Depot, Inc. is BBB Accredited.