Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

604 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account information Paypal:Wallet:Bank:Credit card:
Business Response
Date: 07/03/2024
Dear BBB,

I've reached out to this customer via email, and she never responded. The phone number listed on the complaint isn't valid so I could only email the customer. This is closed for customer not responding.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496
Initial Complaint
Date:06/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Current payment information is totally absent on my Office Depot/Citibank Account **********************************. I'm sure I had scheduled a payment of $41.25 for this account in early July. However, this payment is not reflected when I access my online account, and I HAVE ABSOLUTELY NOBODY I can contact to check on this issue (I either get the usual useless automated messages when I telephone, and nobody in the local store has access to credit card information). This is not the first time I'm unable to get updated credit card information from Office Depot/Citibank. I'm leaving the country soon to make some money (July 10th), and I'd like to get this answered before I leave the country.
Business Response
Date: 06/28/2024
Der BBB,

I work with the Executive Customer Relations Team and have reached out to my contacts with Citi who support the Office Depot credit card to ensure they reach out to the customer. I received a response from Citi they will be reaching out directly to the customer and will be expediting the case to assist and resolve. I also issued customer the email for Citi if he needs to speak with them.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer Answer
Date: 07/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Customer Answer
Date: 07/02/2024
This issue has been resolved with Office Depot/Citi
Business Response
Date: 08/14/2024
Dear BBB,

This was already resolved back in June. The customer admitted he made the mistake and never submitted payment. Below is his response to me.

Customer Response
Ref ************* * Credit Card Account

CM
********************;************************>

To:***********************

Sat 7/6/2024 11:13 PM

?
Retention: OD email retention - 7 years (7 years) Expires: Sat 7/5/2031 11:13 PM

[CAUTION: EXTERNAL SENDER]

I made a mistake on my account. I had set up a payment for my Office Depot card, but never "submitted" it.

I've recently made the necessary payment.

***********************
Executive Customer Relations | **********************
***************************;| **********, *******;33496

Customer Answer
Date: 08/17/2024

Complaint: 21905800

I am rejecting this response because the issue is still not resolved. Yes, I attempted to make a payment online twice, but both times the payment was rejected. I tried to call up Office Depot/Citi, but it's impossible to reach a live person with the phone numbers they give.
Then, because I was unable to pay online, I sent in a paper check a few days ago for $43.15. Refer to the attached letter. I paid for the original amount + interest, BUT NOT THE LATE FEE. I feel that they should have notified me of their decision on August 9th BEFORE they charged me a late fee.
This situation with Office Depot/Citi HAS BEEN VERY CONFUSING. I don't know why they don't accept payments online and they have no service personnel available to resolve the situation that's beyond the automated responses they give when you call in. I've also had several problems ordering items. Once we get this resolved, I would prefer closing down my account.

Sincerely,

***********************************
Business Response
Date: 08/26/2024
Dear BBB,

The website for credit card payment is working fine. Also, I provided the customer the support phone numbers to process a payment over the phone if need be. According to Citi they haven't received the check for $43.25 as of today the customer mailed and suggested he stop payment on the check and process a payment over the phone which he has the support numbers.

***********************
Executive Customer Relations | **********************
***************************;| **********, *******;33496

Customer Answer
Date: 08/27/2024

Complaint: 21905800

I am rejecting this response because the payment system through the Citibank issued card IS ABSOLUTELY ATROCIOUS. It took me 4 attempts to pay off this account over several months. I first tried to pay the account in June and July through the Office Depot credit card system at:
******************************************************************************************************************
Both times my payments were rejected. Then I tried sending in a paper check on August 14, 2024 to the ************ address listed on the statement. This check was never received. I finally made a payment through the automated system at ************.
I don't know why it was so difficult making a payment to Citibank/Office Depot!! If my account is finally "zero-*** out, I want my credit card to be closed out immediately. It shouldn't take this long to process or make payments.

Sincerely,

***********************************
Initial Complaint
Date:06/25/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 371137119-001 was placed on June 12 2024. On June 15 I've received notification that ordered item was delivered. Unfortunately the item was delivered to a wrong address **** proof of delivery image shows somebody else residence). I've contacted Office Depot immediately and they promised to get this resolved in 1-2 business and with maximum timeframe of 8 days. They gave me incident # ******-002616. During the following two weeks I've contacted their customer service several times, but they refused to provide any resolution and it is now beyond their own a stated timeframe.To pay for this purchase I've used Office Depot Gift card for amount of $150 and $346.55 was paid by my **** credit card.I request to be fully refunded including gift card amount, because the ordered item (microwave) was not delivered to which there is clear evidence (image of somebody else door on proof of delivery).
Business Response
Date: 07/08/2024
Dear BBB,
Thank you for bringing ****************************** concern to our attention. Despite making multiple attempts to contact the customer, I have been unable to reach him. Nevertheless, I want to assure you that we have taken swift action to address his concerns.
************************** can expect to see the refund of $346.55 reflected on his account statement, and the $150 gift card balance has been reissued as an e-gift card. Additionally, as a gesture of customer service, we have provided ************************** with a $30 e-gift card.
We sincerely apologize for any inconvenience ************************** may have experienced and for any dissatisfaction caused. Our commitment remains unwavering in resolving his concerns and ensuring his overall satisfaction.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240628-002851
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:06/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/21 I went to the facility to purchase a new computer chair. I visited the store on *************** and the Manager was very helpful for me to pick the right chairs. Unfortunately, the chair was not available at the store, and I had to go to the office **** off Hwy 14. I approached the gentleman and advised that I was here to purchase the chair on hold. When he returned from the back with the chair, I stepped aside and asked to give me a moment so I can pull my gift card up. Due to internet connection, it was taking a little longer than normal, so I advised the associate to go ahead and help the next customer while my gift card was loading. When he was done, he then proceeded to advise me that I need to show proof my Office Depot gift card was legit and, in his words, " Not Fraudulent", I asked him is this a store policy where we are required to provide proof of our purchase of the gift card, and the associate said yes. I then asked the associate who then went to retrieve another associate and stated in order for me to purchase my item I would need to provide proof and he will have to get his manager to override the purchase. I then asked again can you explain why I would need to show proof? What if this card was a gift from someone to me? How would i provide proof? No answer can be provided but an answer of, " Well people come in here all the time with fake cards". So, while the white associate was staring at me, I asked her will you be asking the gentleman in front of you for proof of his gift card since he was paying with a gift card, the answer was snide and rude, and her words were " Why". Not only did i provide proof of my LEGIT gift card, I am wondering why husband and I was targeted to provide proof and no one else in the store. We are African American and the other customer was white. Please help me understand why we were discriminated against and why no one can provide me the policy. I will be seeking legal counsel in relation to this issue.
Business Response
Date: 07/03/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention. I have received confirmation that the matter was addressed during a phone conversation that the store's General Manager had with ****************.
While I haven't received confirmation of ******************** satisfaction, we are considered the case resolved.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240623-003995
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to office depot to talk to the manager *********************** last Saturday June 15th and he said he would give me a call but I'm still waiting.On May 11th, I bought several gift cards from office depot on 27th street (*********) the transaction keep failing as the system kept flagging them.I got 2 transactions of $892.75 but the. Got refunded $543.85 and $592.75 Went homesite 1 Mc gift card of $200 and 2 Mc. Gcs of $100 each.But when I tried activating them they said office depot didn't activate them and they cannot be used.I would really need your help as it was office depot faulty transaction and I'm out $400.Thanks ***************** *********** Sent via the ******* Galaxy A51 5G, an **** 5G smartphone Get Outlook for Android
Business Response
Date: 07/05/2024
Dear BBB,
Thank you for bringing the concern to our attention. We ask that you provide us with more time due to a lack of communication from the customer.
Sincerely,
*************************
Executive Customer Relations
**********************
Case 240622-000432

Business Response
Date: 07/12/2024
Dear BBB,
Thank you for notifying us about ****************** concern.
I am pleased to inform you that we were able to establish contact with the customer and have been actively working on resolving the issue. However, we kindly request additional time to ensure we address the concern thoroughly and provide a satisfactory resolution.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240622-000432
Business Response
Date: 07/19/2024
Dear BBB,
Thank you for notifying us about ****************** concern. I want to assure you that we have successfully addressed the customer's concerns.
I have taken the necessary steps to resolve the issue by issuing a refund for the non-activated gift card. However, please note that we are unable to provide a refund for any misplaced gift cards, as they are treated as cash and cannot be replaced.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240622-000432
Initial Complaint
Date:06/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 Blue Parrot headsets from office depot on 5/31. After I received my order I only got 1 headset and not all 3. I called them and notified them of the issue.They told me they would be issuing the refund for them, but It was from a third-party party seller *** would take time. Office depot has Refunded me ****** out of the ****** but I have not been issued the rest of my refund of ****** and said they would refund it twice and was pending in my bank account but they stopped it. They also will not take the one back at the store, and the store told me to call customer service and i have already called the 3 time and they will not send me a return label for the one. I just want the test of my money back of the ****** from them because off all the problems I have purchased them some where else .
Business Response
Date: 06/21/2024
Dear BBB,

I've emailed the customer a prepaid *** return label to send the headset back to Office Depot for a full refund. This is the outcome the customer desired.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer Answer
Date: 06/25/2024

Complaint: 21867411

I am rejecting this response because:

Sincerely,

***************************************

I sent the package out today but I think I should get something for all the problems I had just to return and inconvenience of all the time out of my day and driving around
Business Response
Date: 06/27/2024
Dear BBB,

This return was received back at the warehouse today 6-27-24 and the credit will be released once the return is processed. The customer can expect the refund within 2-10 days for certain back to her account. Because the customer is asking for additional compensation. I will have a gift card for $25.00 emailed to customer and she can use this online or inside any Office Depot store. This will be the final accommodation Office Depot will be providing this customer. She will receive the gift card via email within 24-48hours.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496

Customer Answer
Date: 06/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Didn't get my refund credit back to my account and it has been pass the time expected. I keep getting the run around about my refund. No answers from the company that is resolving the issure.Thanks
Business Response
Date: 06/21/2024
Dear BBB,
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We have reached out to the customer directly, who has confirmed they have received their full credit in the amount of $248.39.

Please let us know if we can be of any additional assistance with this matter.

*******************
Executive Customer Relations
**********************
Case # ******-009136
Customer Answer
Date: 06/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer Answer
Date: 06/24/2024
Close case
Thank you for your help.
Initial Complaint
Date:06/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint regarding the Office Depot Business ******************* I emailed their billing department with my checking account number and routing number, and they said they would forward it to their accounts department 3 weeks ago. However, I am still receiving past due invoice notices.I am also unable to login to the business solutions to make a payment, as my account has been locked for some reason. 06/17/24 TO: ********************* CONSERVATION RE: PAST DUE NOTICE Balance Due: $10.91 Past Due: $10.91 Acct Number: ***************** Billing ID Number: ******** Bill to ID: BILLTO Dear Accounts Payable: We have previously sent several notices regarding the past due balance on your account. We are concerned that our correspondence has gone without payment. Therefore, we must insist on immediate payment. Failure to respond within ten days will result in escalated collection efforts and potential credit hold. To ensure accurate and timely application of your payment, please include the invoice / transaction number(s), and amount you are paying per invoice, on your remittance. Should you have any questions regarding the balance, please contact us. If your payment has been sent recently, please disregard this letter. Regards, ODP Business Solutions, LLC. Collections ********** Phone: ************** Fax: ************ Email: ********************************
Business Response
Date: 06/26/2024
Dear BBB,
Thank you for notifying us about ************************ concern. I'm glad to inform you that we have successfully resolved the issue to ************************ satisfaction. He has expressed his satisfaction with the response and resolution provided.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240617-010230
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My three hour chat with online support got ugly on June 10th 2024 when office depot offshore support supervisor ******** called me and was very hostile. We were trying to resolve an issue with a gift card added to the purchase of an external hard drive. After no resolution, I place my order without gift card. While ******** fraudulently ordered a $3400 filing cabinet and $300 warranty to be sent to a 20 year old address that was on my account. That began a whole series of emails, phone calls with their business development manager *****************************. She told me by phone her boss ordered her to contact me for a summary of what happened, but then emails and phone calls afterwards proved different. I only received canned emails from ***** at their Boca Office and ******** with their 3rd party delivery service. I have repeatedly asked for someone in their fraud department to contact me and even asked ***** for legal department contact info and I have been completely ignored. I would like to see proof that this matter has been investigated, the employee punishment and my refund on the warranty item along with assurances from their it department that there will be no further issues logging into my account. This morning I logged in only to find someone else's account information in my account. Gross negligence and disregard for a 20 year old account!
Business Response
Date: 06/18/2024
BBB,

This customer is already being assisted by ************************* with the Executive Customer Relations Team and ***** emailed the customer on yesterday 6-17-24 to assist the customer.

**************************************************

***********************
Executive Customer Relations | **********************
***************************;| **********, *******;33496

Customer Answer
Date: 06/18/2024

Complaint: 21860882

I am rejecting this response because:
***** has not responded to my emails or voicemails personally but sends canned responses according to her script
Sincerely,

Miles West
Business Response
Date: 06/28/2024
Dear BBB,

Thank you for notifying us about **************** concerns. I have personally been in direct contact with ************, and I am pleased to inform you that his concerns regarding the referenced order have been addressed to his satisfaction. We have conducted a thorough investigation into the matter, although we are unable to disclose the specific details of our internal findings.
Furthermore, we have also addressed **************** login concern to ensure the security of his account as well as provided information on his refund.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240618-009469

Customer Answer
Date: 06/28/2024

Complaint: 21860882

I am rejecting this response because: OD stated:"I have personally been in direct contact with ************, and I am pleased
to inform you that his concerns regarding the referenced order have
been addressed to his satisfaction."

THIS IS A COMPLETE FABRICATION! I made no such statements verbally or otherwise. They are continuing to drag their feet on this investigation of employee account compromise as well as misuse of funds and hacked account. They did offer a paltry $50 gift certificate, but their website and my account are still corrupt. Office Depot needs accountability

Sincerely,

Miles West
Business Response
Date: 07/03/2024
Dear BBB,
Thank you for bringing **************** rebuttal to our attention. We are currently working on the case and ask for more time.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240612-000332
Business Response
Date: 07/03/2024
Thank you for bringing **************** rebuttal to our attention. We are currently working on the case and ask for more time.
Customer Answer
Date: 07/12/2024

Complaint: 21860882

I am rejecting this response because:
***************************** and *********************** continue to avoid any communication with me at all costs. Their website is defective and I cannot place orders nor can I get any support. When I contact them about support I only receive canned email responses telling me to stop harassing their online support department. This is the same group from ***** that ordered $6,000 worth of unauthorized merchandise on my account to be sent to a 30-year-old address. Someone higher up than these two really needs to reach out to resolve this impasse.
Sincerely,

**********
Customer Answer
Date: 07/16/2024
In partnership with this merchant for over 18 years and they still turn a blind eye to any form of support unless I emphatically emphatically press the business development manager *****. The website will not process orders. I wasted 1:45 minutes yesterday trying to order two computers. Had to contact ***** and she processed the order over the phone, but that bypasses points that I earn with the ***** Airlines *** Miles shopping program. Again this morning trying to order a air of cables cannot place the order. Why is this business allowed to perform so poorly for so many and for so many years?
Customer Answer
Date: 07/16/2024
******************** manager *****************************, my only 'American' phone contact at Office Depot Corporate blocked my phone number yesterday, so I tried calling her today about an inability to place orders on the website and now she has blocked my other business phone number, effectively ceasing all communication. Too bad there is no regulatory agency to take action against this crooked company. Is there nothing the BBB can do except exchange messages?
Business Response
Date: 07/24/2024
Dear BBB,

Mr. Miles concerns have already been addressed. Unfortunately, we cannot share with him our findings to our internal investigation. I have repeatedly reiterated this to the customer.
Furthermore, our findings found several occasions where the customer used foul language and racial slurs when speaking with our ************* agents.
We consider this matter resolved.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240612-000332
Business Response
Date: 08/02/2024
Dear BBB,

Mr. Miles concern with the unauthorized transaction has been addressed. Unfortunately, we cannot share with him our findings to our internal investigation. I have repeatedly reiterated this to the customer.
Furthermore, our findings found several occasions where the customer used foul language and racial slurs when speaking with our ************* agents.
We consider this matter resolved.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 240612-000332
Customer Answer
Date: 08/04/2024

Complaint: 21860882

I am rejecting this response because:
Office Depot Corporate Refuses to cooperate with the continued hijack of 20 year old merchant account. Website routinely reports wrong inventory levels resulting in purchases made and then returned due to insufficient inventory. Corporate has blocked all calls from us and encourages us to deal with their offshore customer service department. The same Bunch of Indians who hijacked the account and ran up frivolous charges shipping to a 20 year old address. Cannot get support on past orders current orders or future orders. They continue to wrongfully address my name and repeat a study flow of lies. We have moved on from using them as a vendor but regulation is needed for this company performing illegal activities with no accountability whatsoever. We will not accept mediator resolution until our account is restored in full.
Sincerely,

**********
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to bring to your attention as the BBB of the way Office Depot sold me your 2 pack of TN221 Black Ink cartridge's. Note from the photo there was NO Brother box and no way to tell what ink this is as it is NOT indicated on the silver bag only Brother. I trust that Brother did NOT ship this to Office Depot like this and it looks like a return. This was shipped from Office Depot of MN.When I reached out to Office Depot multiple times via multiple channels over the last week including but NOT limited to *********************** in the executive office REFUSED to refund me or ship a new 2 pack of ink that I paid for in full. I am NOT sure what is going on at Office Depot as I never had this happen before. I have this ready to be picked up at office depot and they promised me a $30.00 for the inconvenience, a new 2 pack of TN 221 Black ink and to credit the 50% back in Office Depot rewards that was to be honored on this order. None of this has happened and in fact *********************** in the Executive office REFUSED to do that after ****** had promised this in writing as was confirmed by ***** at Office Depot.Can you please assist with this. I would be greatful for any help you can provide.I have included a photo so you can see how Office Depot fraudulently sold a return and cartrigdges that were NOT in the original package. As I am sure you can agree this is NOT what we paid for and we cannot accept or use these and we have done all in our power to try to get this resolve as outlined in detail herein.Thank you in advance for your time and consideration in this matter.
Business Response
Date: 06/20/2024
Dear BBB,

The customer was provided all accommodations for all the 50% back in rewards plus the $30.00 discount. The ink that was delivered damaged or open was returned and the customer was also refunded for $******, and this can take 2-10 days to post to his account. The customer has received a total of ****** in gift cards to address his concerns and also the $****** that will post within 2-10 days back to his account for the returned ink. I advised the customer he will have to reorder the ink if he still need it. We've accommodated him via gift cards and have also returned the defective ink and he was credited ****** and it will post within 2-10 days. The customer will have to reorder the ink at this point. No further action is required by Office Depot.

***********************
Executive Customer Relations | ************************************************ Trail | **********, *******;33496
Tel: ************ | ********************************************

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