Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

607 total complaints in the last 3 years.
141 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
complaint is against: Office Depot online retail, **************************** NOT any local "brick-and-mortar" Office Depot retail store.NOT delivery people I used the Office Depot online Returns phone number. ************** Complaint: false advertising ... paper size: tabloid (11" x 17") as stated online Office Depot online Returns' point is that it's: "Non Refundable"Transaction:Canon PIXMA TR8620a ... Color Printer Item #*******, Serial No. ********* Order Placed October 11, 2024. Total: $151.54 [via ******]. Delivered on October 16, 2024. ORDER NUMBER: 389849025-001 called Office Depot online Returns: **************** ********* attempt to return it to a local Office Depot retail store.1st time:Thu 2024-10-17 Person was going to "escalate" the return.Person gave me an Incident no. 241017-007595 Details by e-mail. No e-mail 2nd time:Mon 2024-11-18 15:36:15 Person gave another Incident no. 241118-013360. Still, no e-mail 3rd time: Thu 2025-01-02 16:16:55 Person said: "passed time" and refused to act. I stated something to the effect that, I was going to take it back to my local store.I called: my local Office Depot store *************. That Person said: "Bring it in!".Fri 2025-01-03 took it to that Office Depot retail store.The only argument: "It's passed the 14 day return time." The manager refused to deal with it.4th time:Fri 2025-01-03 13:41:37 Person forwarded my call to *********** ********** confirmed the Canon site, did NOT say the TR8620a could print tabloid (11" x 17"). It stops at size: 'Legal (8.5" x 14")'.Confirmed Office Depot site (still) says:'Prints ... Accepts ... tabloid- (11" x 17") and 12" x 12" size sheets ...'5th time, again:Fri 2025-01-03 15:09:52 Person DID say printer pick-up details would be by e-mail.I said texting my phone would be a better.Person confirmed my phone number.I have NOT received an e-mail or text.
Business Response
Date: 01/23/2025
Dear BBB,
Thank you for highlighting Mr. ********* complaint.
I have personally communicated with Mr. ******* and have resolved the issue to his satisfaction. I have also encouraged Mr. ******* to contact me directly should he have any concerns in the future.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 250111-000563
Customer Answer
Date: 02/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought several giftcards at Office Depot in ****. They could be used at multiple places. However, none of the restaurant merchants work. I get an error on the website. The website is ************* and the giftcards are issued by *********. I have the package and receipts. I would like a refund since they cant be used.
Business Response
Date: 01/15/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter and are happy to report that this has since been resolved.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016546
Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 16, 2024 I placed an order for five $40 **** gift cards from Office Depot for a total of $200.00. I used reward dollars to pay for the gift cards. On December 19, 2024, I received one $40 gift card via email. I contacted Office Depot multiple times to state that I had only received one of the five gift cards. To date, I have still not received the four remaining or had the reward dollars returned to my account. I have been told 1) that the 4 remaining gift cards would be sent, 2) that my reward dollars would be returned to me 3) that the order was not valid. Yet, they took the order, partially delivered it, and have not reimbursed me for the remainder of the order.
Business Response
Date: 01/15/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. Typically, gift cards cannot be purchased using Rewards certificates. However, it seems there was a system error that mistakenly permitted the transaction, resulting in the successful issuance of one out of the five gift cards. As a result, the remaining $172.00 in Rewards has been successfully reissued to the customer's account. These Rewards will be available to the customer within seven days, at which time they will also receive a separate email notification that the Rewards are available.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-013759
Customer Answer
Date: 01/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ********
Initial Complaint
Date:01/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Brother ******* Mdl. MFC L37703CDW; Ser. No. U6518OF8N126614 on January 9, 2023 from Office Depot, in **************, ** At the same time I purchased an Allstate Protection Plan from Office Depot Plan ID ***************. The printer stopped working in early 2024. I made a claim to ******** and they refereed me back to Office Depot for assistance. Office Depot referred me back to ******** for assistance. I have been round and round with Office Depot and ******** and neither will take responsibility for repairing or replacing the printer.
Business Response
Date: 01/15/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We have expressed our apologies to the customer for their frustration regarding the resolution of the non-working printer issue. The customer has gone on to advise that ******** has acknowledged the claim and is processing it again for a resolution. I have asked that the customer keep me in the loop directly as far as updates go to ensure that this has been resolved properly.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016345
Customer Answer
Date: 01/16/2025

Complaint: 22790787

I am rejecting this response because the matter is still not resolved by Allstate. They are trying to handle it at the ************** level of customer relations and we are still trying to get the claim resolved.
I ask that the matter bre kept open for at least five more days to give ******** the time to resolve e the claim and this issue.

Sincerely,

***** ********
Business Response
Date: 01/23/2025
Dear BBB,

I wanted to provide you with an update regarding the case involving the replacement of their printer with Allstate. Despite multiple attempts to assist the customer, I have not received a response. As a result, I will move forward with closing this BBB case as answered. However, I have offered the customer the option to contact me directly should they require any additional assistance with this matter.

Thank you for your attention to this case. Please feel free to reach out if you need any further information.

***** ****
Executive Customer Relations
**********************
Case # ******-016345
Business Response
Date: 01/29/2025
Dear BBB Team,

I wanted to provide an update regarding the customer's claim. We have received a follow-up email from *******, who confirmed that she was able to speak with the customer directly. The claim has been approved, and the customer will receive a reimbursement of $319.00.

Once the customer submits the required affidavit, the check will be processed within one business day. The reimbursement will be sent via ****, and the customer can expect to receive it within 6-10 business days.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016345
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent four days trying to get Office Depot to process the return of an item that cost $60 plus tax on their website. I have wasted hours in chat sessions with "customer service professionals" named Anele Mchunu and Tebogo Nxumalo. There have been a series of emails with "customer service professionals" named Osinonke Makhanya and Siphosethu Maishi. I have left voicemails for executives named **** ******** and ***** ******* at the corporate headquarters. The Office Depot website guarantees convenient, easy, quick and simple returns. This return has not been convenient. This return has not been easy. This return has not been quick. This return has not been simple. I have all of the chat transcripts, and I have all of the emails. Four different "customer service professionals" have failed to process a simple return. Office Depot needs to process a full refund immediately.
Customer Answer
Date: 01/08/2025
I have all of the emails, and I have all of the chat transcripts.
My most recent email reply was to a "customer service professional" named Siphosethu Maishi.
Previously, I wasted hours in chat sessions with Tebogo Nxumalo and Anele Mchunu.
Siphosethu Miashi requested the serial number.
If ********************** needed the serial number, then why didn't Tebogo Nxumalo or Anele Mchunu ask for the serial number during the hours I have wasted chatting with them?

Additionally, I received two previous emails from Osinonke Makhanya.

If Office Depot needed the serial number, then why didn't Osinonke Makhanya ask for the serial number in the previous emails?

I have been trying to return this item since Sunday morning. It is now Wednesday evening.
If Office Depot needed the serial number, then why did it take four different "customer service professionals" four days to ask for the serial number?
The keyboard is a Logitech G413. The serial number on the box is ************.
The keyboard does not function correctly with my iMac. I don't know why. Maybe it is not compatible with macOS as stated on the Office Depot website. Maybe it is defective in some way. Maybe it was damaged in shipping.

Here is what I do know. The Office Depot website guarantees convenient, easy, quick and simple returns.

This return has not been convenient. This return has not been easy. This return has not been quick. This return has not been simple.
Four different "customer service professionals" have had four days to process the return. All four of them have failed to process the return.
Lastly, I have left voicemails for two different executives at the corporate headquarters of Office Depot. Their names are **** ******** and ***** *******. Neither executive has responded.

Office Depot needs to process my refund immediately.

**** ******
Business Response
Date: 01/13/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and are happy to report that a full credit in the amount of ***** has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-017645
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 3 weeks Office Depot has been unable to generate and provide me with a return label for an item I purchased online. I have called about 10 times. After they were unable to provide a return label, they switched to a pickup and attempted for a logistics company to pick up the item at my home while no one is there - while I am working. I then requested a pickup from my job and they agreed but no one ever came or contacted me. I have had multiple escalation tickets 241211-013455, ************ for "back end" support and no one ever responds, so in a few days I have to call again and start over. Yesterday on 1/2 I called and was told a new drop-off return was initiated and I would receive an email with the label which never came. Today I called and was hung up on. Now I am chatting with a representative and he "resent" the email to be but there is no attached label, the same original problem from 3 weeks ago. I have never seen any problems like this in e-commerce/retail, and the agents are powerless to correct this. I want my refund and to return the product.
Business Response
Date: 01/06/2025
Dear BBB,

I spoke with the customer, and he's requested the laptop be picked up at his work address on 1-8-25 between 10am-6pm. I've advised the carrier of this, and they are going to be out on 1-8-25 to pick up the laptop. Once the laptop is picked up at his work address it will go back to warehouse for processing and the customer will be refunded for $653.24 and to allow 3-7 days for the credit to process.

Golden Touch Impors,
*************************************************;
*****************

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint relates to the Office Depot Ink Recycling rewards program.I turned in 10 ink cartridges on 11/22/24 for ink recycling credit. The $20 reward has yet to be issued. I have contacted Office Depot customer four times and each time have been told my rewards will be re-issued in 5-7 working days and this has not happened.Attached is my receipt showing my ink recycling submission. I am asking for the $20 ink recycling reward to be applied to my account.
Business Response
Date: 01/07/2025
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. Customers can earn $2.00 per recycled cartridge (up to 10 per month) with a $10+ qualifying purchase made within the same month. The customer did purchase postage stamps on the same day of the recycling transaction; however, postage stamps are one of the non-qualifying items for our Rewards program. Although the customer was previously informed that the Rewards would be reissued, this had not been completed yet. We are happy to advise that we have since requested a $20.00 e-gift card be sent to the customer via email for the ten recycled cartridges.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-009688
Customer Answer
Date: 01/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****
Initial Complaint
Date:12/30/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/19/24, I requested the price of an ASUS TUF VG289Q1A computer monitor (normally $319.49 before tax) be matched to the same model available at ******* for less money ($229.00 before tax). Yes, I couldve purchased it from *******, but I wanted to use up my Office Depot gift card instead. Because it was in stock at both stores, the price match was approved. The final total was $245.03 after tax. It even qualified for an Office Depot promotion (a free $25 gas card). After the order was placed via text, I was instructed to call ************* to provide my payment info. My gift card was applied, and the order began processing with delivery expected in Feb. 2025. However, on 12/23/24, my order was canceled. I reached out to ************* via text. They didnt have an explanation and resubmitted the order with the same price match and free $25 gas card promotion applied. After the $245.03 from the canceled order had been refunded to my gift card, I called ************* to provide my payment info again. The order was placed with the same expected delivery date. Then, on 12/27/24, the order was canceled a 2nd time. I spoke to another ************* agent over text and 2 more agents by phone. They checked inventory and confirmed the monitor is in stock. (Mind you, it has shown as available for purchase on ************************** this entire time from when I first ordered it to now.) With my gift card refunded, ************* reordered the monitor on 12/27/24. And on 12/30/24, the order was canceled a 3rd time. Please fulfill my order! I promised this monitor to someone for CHRISTMAS. ************* assured me this wouldnt keep happening. Waiting until Feb. 2025 for it to arrive was never an issue, but the repetitive cancellations ARE. And now the monitor is no longer available at *******, so Im left empty-handed! This has caused me SO much unnecessary strife during a time I should be spending with family, instead of on my phone trying to correct your mistake.
Business Response
Date: 01/13/2025
Dear BBB,
Thank you for bringing Mrs. ********* concern to our attention. I am actively working on resolving the matter to the customer's satisfaction and need more time.

Sincerely,
***** Giraldo
Executive Customer Relations
**********************
Case 241231-000835
Business Response
Date: 01/20/2025
Dear BBB,
Thank you for bringing Mrs. ********* complaint to our attention.
I have been in direct contact with the customer and have found a resolution. Office Depot has arranged for an upgraded monitor to be provided to the customer at the original purchase price, which is scheduled for delivery this Thursday.
We are treating this issue as resolved and have requested that Mrs. ******* contact me directly should she have any additional concerns.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241231-000835

Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:12/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im reaching out regarding my pickup order 400236118-001. Unfortunately, I never had the chance to pick it up in-store, yet the order has been marked as completed. I did not authorize anyone to pick up my order.Could you please investigate this matter and confirm who may have picked up the order fraudulently? I would also appreciate it if you could process a refund for the order.Thank you for your assistance, and I look forward to your response.
Business Response
Date: 12/30/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer as well as the store location directly regarding this matter. We are happy to advise that a full credit in the amount of $55.16 has been issued to the customer's original methods of payment. The confirmation number is 405219963-001.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-000814
Customer Answer
Date: 12/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Kong Kong
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 8, 2024, I purchased an XL black ink 822 for $45.98, which they still have. I received a tracking number indicating that the item was shipped. However, I never received it. I checked the delivery status, and it was supposed to arrive yesterday before 8:00 PM. I am continuing to file this complaint. I have purchased the product from another company out of necessity. I have requested a refund, but I can't contact anyone. They have not returned my money, nor have I received the product. Additionally, they added $10.00 to my account, but I still haven't received the $45.98 for my purchase on December 8, 2024. I have received a refund, but it will take 10 days for it to appear. However, I need my money now! It was their mistake, not mine, so why should I pay for it?Away wait for the refund to appear. This is horrible service.
Business Response
Date: 12/26/2024
Dear BBB,
Thank you for bringing Ms. ************ complaint to our attention.
Ms. ********** has been informed that the credit will be reflected in her account within the next 2-3 business days. Unfortunately, Office Depot does not have control over this timeframe as it is determined by her financial institution's internal guidelines. Additionally, I have notified her of an extra $10 credit issued as a gesture of goodwill and encouraged her to reach out to me if she has any further concerns.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241219-003763

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