Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
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  Office Depot, Inc.

  2627 Okeechobee Blvd West Palm Beach, FL 33409-4007

  
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  Office Depot, Inc.

  17801 Biscayne Blvd Aventura, FL 33160-2501

  
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  Office Depot, Inc.

  20455 State Road 7 Boca Raton, FL 33498-6700

  
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  Office Depot, Inc.

  1500 Ave Comerio STE 50 Bayamon, PR 00961-3977

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 4 pack of printer toner, but when the package was delivered, it only contained 1 toner. The order arrived around November 11, 2024 and I have called Office Depot 5 times now and they just keep saying that they cannot process the refund and need to escalate it to a supervisor and they will reach out to me. They have never reached out to me. Today I called and spent 55 minutes on the phone to get an answer and while they said they were getting a supervisor they then hung up on me. I called back, I spent another 55 minutes on the phone with them as I refused to hang up until my refund was issued. They said that the supervisor was on the phone and would call me back in an hour. I refused to get a call back because they have tried this 4 times with me already and never call back. While I was on the phone, the "supervisor" sent me an email saying that she was in an emergency meeting and could not take my call, but would call me back as soon as possible. So they are clearly lying to me and don't want to issue the refund. They then placed me on a hold and then hung up on me AGAIN. So today I spent two hours on the phone trying to get this refund processed and got hung up on twice. Again, these were the 4th and 5th time I had called and they agreed I should be getting a refund but never process it. They are holding our money for a product that they never sent. I need a resolution for this immediately.

  Customer Answer

  Date: 12/19/2024

  Attached is an email from a "Supervisor" at Office Depot saying that they would call me back, which they never did.  This is now the fourth time (3 over the phone, 1 via email) that they said they would call me back in an hour, and never did.  This seems to be part of the training for Office Depot when the can't/won't deal with a customer.  They still owe me a refund of $187.11 that they acknowledge they owe me but never process it.  

  

  Business Response

  Date: 12/26/2024

  Dear BBB, 

  Thank you for bringing Mr. ***** concern to our attention.

  We are actively working on the matter and are asking for an extension.

   

  Sincerely, 

  ***** *******

  Executive Customer Relations

  ********************** 

  Case 241218-011803

  

  Business Response

  Date: 12/26/2024

  Dear BBB, 

  Thank you for bringing Mr. ***** concern to our attention. I have been in direct contact with the customer and have satisfactorily resolved the issue with a full refund.

   

  Sincerely, 

  ***** *******

  Executive Customer Relations

  ********************** 

  Case 241218-011803

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** placed this office depot order #*********-001 on Nov 24th 2024. The order with one epson 8550 printer and one free bonus $40 Prepaid ************ bonus card. Totally costs $529.99. I paid this order originally by 4 office depot gift cards with values $110+$70+$70+$70=$320 and $209.99 by credit card. However, my original order *********-001 just marked as shipped and did not ship anything. and office depot online order process team created two new orders, one order #*********-002 shipped the printer charged $529.99 fully by my credit card, the other one order #*********-001 shipped the free bonus $40 Prepaid Virtual ******* doing this, I was fully charged by credit card $529.99 and my four office depot gift cards are all with zero balances. Basically all my four office depot gift card balances were grabbed, they are now all with zero balances I need assistance to get my 4 office depot gift cards balance back, or issue me an equal value $320 gift card to ******* are the 4 office depot gift cards which I used in my original order #*********-001 ******************* 4750 $110 ******************* 7141 $70 ******************* 8156 $70 ******************* 0340 $70 The office depot background team who can access the payment details of my original order #*********-001 , and also the office depot gift cards department could take care of my concerns.I contacted with office depot online customer service and online chat team for many times, Their online order system is old, the payment details of my original order #*********-001 did not show online. And also office depot don't have email contact. Lots of reason by office depot make my concerns did not solve, Therefore I have to BBB office depot. please contact with me ************ ***** *** Thank you!

  

  Business Response

  Date: 12/26/2024

  Dear BBB, 

  Thank you for bringing Mr. ***** complaint to our attention. I have directly communicated with the customer and successfully resolved the issue to their satisfaction.

  Furthermore, the concern has been addressed internally to ensure it's not repeated. 

   

  Sincerely, 

  ***** *******

  Executive Customer Relations

  ********************** 

  Case 241218-011706

   

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 10 merchandise credit cards from Office Depot ("OD") since around 2014. I know this because at that time there was a major change in my life. For family reasons, I resigned my job and became a caregiver. The 10 merchandise credit cards total $337.77. On Friday, December 6, 2024, I went to my local OD store located at ******************************* (Store #***) to buy a laptop. I was considering two laptops. After consulting a *** of OD who turned out to be the store manager, I chose a laptop. I told the manager, who was going to ring up my purchase, that I wanted to pay with my OD merchandise credit cards. I gave her the first 3 cards and the system indicated the correct balance. Unfortunately, for the next 3 cards, the manager told me that the system indicated I had a zero balance. I got my cards and came straight home to call the phone number on the back of the cards. The recording stated that all the cards that I entered had a zero balance, including the 3 cards that the store manager told me had the correct balance. I called the store mgr. and she told me that I could call 800-GODEPOT. I called the number and a *** told me that the 3 cards, for which the store manager provided the balance, and the next 3 cards, for which the store manager stated had zero balances, all had the correct balances, which total $156.93. However, for the remaining 4 cards, which total $181.74, the system was saying that they had a zero ***. She stated that she would escalate the case and someone would call me in 24 to 48 hrs. I called on Sunday and no one could help me. I have called numerous times every day this week with no results. A woman who answered one of my calls to the number on back of cards, gave me elaborate lie about her company being fired when Office Max and OD joined. She added that OD gave them number to give us. The # turned out to be the GODEPOT# which I had called many times without results. I was asked to email photos of front&back of ********* did...

  

  Business Response

  Date: 12/19/2024

  Good morning.  I apologize for any confusion this may have caused.  While merchandise and gift cards dont expire, they can become dormant.  I should not have used the term 'deactivated,' and I'm sorry for any misunderstanding.
  
  

  I looked into this further with the appropriate teams and we have determined that you are due a total of $337.77, which also includes the $21.38 we issued in the form of an e-gift card as of yesterday.  This leaves a remaining balance of $316.39 to be issued to you.  I have requested a $316.39 Office Depot e-gift card be sent to your inbox.  Please allow ***** business hours for it to arrive. 

  
  

  I truly hope this helps and apologize for any trouble this may have caused.  If you have any additional questions regarding this request, please let me know.  I am here to help.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Office Max gift card. Today I went to check the balance of the card and when I entered the information at *********************************************************************************************************************** I received an error message "Online balance check can not be performed at this time please call **************". When I called the message said I was eligible for an offer if I was over 50 and if not to press 2. When I pressed 2 I was transferred to what sounds like a live person but is in fact a recording pitching the "free product" and no way to access my gift card balance. I called 4 more times trying different options and they all route to the same place. I also called the number on the back or the card ************** and landed in the exact same place. Absolutely unable to access my gift card balance in some prerecorded horror sales show. I am seeking a full refund and I want to see them remove the automated sale as the only first option to actually provide the necessary information. Terrible, will never purchase again.

  

  Business Response

  Date: 12/18/2024

  Dear BBB,

   

  I was able to determine the card the customer has is an old OMX card that was issued prior to the merger of Office Depot and Office Max. I apologized and provided the correct contact information for gift card support. I also issued the customer a $25.00 gift card and she will receive via email within ***** hours.

   

   

  ****** *****
  Executive Customer Relations | ********************** 
  ********************** | **********, *******;33496

  Customer Answer

  Date: 01/13/2025

  Their executive office reached out to trouble shoot and offered a gift card. My primary concern wasn't the gift card itself, rather the automated system which routed to a sales service instead of the option to check the balance. They have corrected the routing on the automated system which addressed my concerns. Appreciate their prompt response, the gift card and consider the matter resolved.

   

   

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/17/24 I purchased a printer from Office Depot They have a 25% bonus rewards for teachers, I supplied my id, but ********************** headquarters claims that the printer does not receive 25% in bonus rewards even though it is not outlined anywhere in their exclusions. They are stating printers are ink and toner and that they are electronic devices (that is no where stated in the ad)

  

  Business Response

  Date: 12/17/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We have reached out to the customer directly regarding this matter.  We looked into this more and have successfully provided a one-time accommodation of $42.51, representing 25% of the item's pre-tax total, which has been credited to the customer's Rewards account. These Rewards will be accessible within seven days.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  ***** ****
  Executive Customer Relations
  **********************
  Case # ******-009906

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a $200 **** gift card that wasn't activated. When calling customer service, *** said to bring it back to store with receipt to reactivated it. Store manager is making excuses to not reactivated and say to stop buying them yet they still have them out for sale. This have happened before and they reactivated the gift card easily but the manager did say "I don't know why we selling these, we don't make any money from them." So staple should start training their employees better or stop selling these gift cards.

  

  Business Response

  Date: 12/12/2024

  Dear BBB,

  I submitted for the customer to be refunded for $197.95 which is the amount of the value customer paid for gift card $ ****** plus the $7.95 activation fee. I've emailed the customer and advised he will receive the refund back to his **** within 2-10 days for resolution.

   

   

   

  ****** *****
  Executive Customer Relations | ********************** 
  ********************** | **********, *******;33496

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Phi Van

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Office Depot Customer Service,I am writing to formally request a refund for a misleading transaction involving the Business Select program.Recently, I visited an Office Depot location to purchase furniture, where a salesman encouraged me to sign up for a free 30-day trial of the Business Select program. The in-store signage (which I photographed for reference) and the salesmans explanation clearly indicated that this trial would be free for 30 days. Trusting this information, I signed up.However, just one day after enrolling, my credit card was charged $49. This is unacceptable and feels like a clear case of being misled for the sake of securing a sale. I have already contacted Office Depot regarding this issue. While the Business Select plan and its auto-renewal have been canceled, I have yet to receive a refund for the charge.The details of the transaction are as follows:Business Select Annual Enrollment Item #******* Unit Price: $49.00/each Order #: 398850222-001 I kindly request that my credit card be refunded for this unauthorized charge immediately. If a resolution is not provided promptly, I will be forced to consider pursuing legal action to address this matter.Thank you for your attention to this issue. I hope we can resolve this matter amicably and quickly.Sincerely,****** ******

  

  Business Response

  Date: 12/12/2024

  Dear BBB,

   

  I've confirmed the business select is now cancelled and have requested the customer be refunded the $49.00 fee. I emailed the customer and advised him to allow 2-10 days, and he will see the refund posted back to his Visa.

   

   

  ****** *****
  Executive Customer Relations | ********************** 
  ********************** | **********, *******;33496

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and asked them what they charge to scan a blueprint sized paper and they said 50 cents to a dollar depending on the size. It was standard 2x3 ft blueprint so I figure the maximum it would be would be $1 per page. When I got there, the lady said it would cost $3 per page. I reluctantly agreed, and when it was done, they charged me over $6 per page. In addition they also charged sales tax which is not permitted on services in *******. I told the lady she was making a mistake and she refused to correct it. Looking online, she charged me to full color print rate, which I did not get any prints, only scans. I will never go to office Depot again for anything.

  

  Business Response

  Date: 12/13/2024

  Dear BBB, 

  Thank you for alerting us to Mr. ******** complaint.

  The store's management team has successfully resolved the issue. Additionally, we are taking steps to improve our service quality moving forward.

   

  Sincerely, 

  ***** *******

  Executive Customer Relations

  **********************

  Case 241207-002626

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a bulk amount of seventh generation brown paper towel and toilet paper from this online retailer and it never arrived earlier this year. I am trying to track down that order but having no luck using your online customer service. I have a few emails, so I don't know what email it would be under but here is my address ************************************************************************* trying to track down the order and need the order details sent via email please thank you

  

  Business Response

  Date: 12/19/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We have reached out to the customer directly regarding this matter.  We have attempted to locate the order in question with the information provided, however, we have not been successful.  We have asked the customer to send us any additional information that could assist us in locating the order, however, we have not yet received a response.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  ***** ****
  Executive Customer Relations
  **********************
  Case # ******-000562

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this laptop on 11/24/24 and the sales *** told me I had 14 days to return the item because that's how it works with electronics. Normally for other things is 30 days. The item has some keyboard issues and I want to return the item. I went back to the store today and the manager name "****** said, I can't help you because you got the item on a clearance". I explained to her the other sales *** told me I had 14 days to return and she still didn't care. I think that was a bad customer service, she dint try to help at all and pretty much just turned me around. I told her I was going to call corporate and she didn't care at all. I would like to get some help because I spent $454.91 on a laptop that is not working properly.

  Customer Answer

  Date: 12/17/2024

  Just to give an update. I had ***** from Office Depot customer relations contacting me about a week ago, she said someone was going to contact me about the issue but so far no one have tried to call me neither I received an email.

  

  Business Response

  Date: 12/17/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We are actively working with both the store and the customer to resolve this matter. Our team is committed to finding a satisfactory solution as quickly as possible.  As soon as we have more information, we will be sure to provide an update right away.
  
  Thank you for your patience and understanding.  Please let us know if we can be of any additional assistance with this matter in the meantime.
  
  ***** ****
  Executive Customer Relations
  **********************
  Case # ******-005658

  

  Business Response

  Date: 12/24/2024

  Dear BBB,
  
  Thank you for forwarding our customers complaint.  We have reached out to the customer and store location directly regarding this matter.  We are happy to report that the customer has since returned to the store and a full return and credit has been completed as of Friday, 12/20/2024.
  
  Please let us know if we can be of any additional assistance with this matter.
  
  ***** ****
  Executive Customer Relations
  **********************
  Case # ******-005658