We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Office Depot, Inc. has 549 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 597 total complaints in the last 3 years.
    • 133 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I received an email from Office Depot. I have had business transactions with them in the past. The email I received from them stated that I had signed up for an account that would start charging me $49 for a business service. I did not sign up for that service. They have my financial account information, and it was stated that it would automatically charge my account in **************************************** the past few months and I never approved this business transaction. I tried to delete my Paypsl account info, but could not. I tried to delete and change my Office Depot account, but could not. I tried to call their headquarters and chat with them, and there was no answer.

      Business Response

      Date: 02/08/2024

      Dear BBB,
      Thank you for forwarding our customers complaint. The email customer received was an error by the marketing team and it's been fixed. I spoke with the customer and advised him he isn't enrolled in the business select program and he will not be billed. The customer accepted this outcome.

       

      Sincerely,
      ***********************
      Executive Customer Relations
      **********************
      Case # 240205-000467

      Customer Answer

      Date: 02/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Office Depot that was legit, and linked to their actual website, saying that I had signed up for a one month trial of their business select account. I have NOT done so, and the trial says that it will start charging $49 a month after the trial expires. However, when I log in to the website, it doesn't show I am participating in the free trial. Out of an abundance of caution, I changed my password, implemented 2 factor authentication and added a security question. I also went to remove my saved payment information but it wouldn't let me. I also tried to access their chat helpline but after waiting over 20 minutes I just got an answer that said the chat had timed out.

      Business Response

      Date: 02/09/2024

      Dear BBB,


      Thank you for forwarding our customers complaint. I have reached out to the customer and the customer has my directly contact information.
      Sincerely,


      *************************
      Executive Customer Relations
      **********************
      *************

    • Initial Complaint

      Date:02/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account # **********. I never visited their stores or online stores for months. However, today, they suddenly signed me up for a trial without my consent, which they will charge me after 30 days. I tried to cancel it by visiting their website but it is not even accessible. They do not answer the phone. Therefore, they blocked me from cancelling it and they are trying to charge me without my consent. Please have them cancel it and let me know why they signed me up without my consent. I appreciate BBB for helping me.

      Business Response

      Date: 02/09/2024

      Dear BBB,


      Thank you for forwarding our customers complaint. I have communicated with the customer and the customer has my direct contact information.


      Sincerely,
      *************************
      Executive Customer Relations
      **********************
      *************

      Customer Answer

      Date: 02/12/2024

       
      Better Business Bureau:

      They admitted causing the issue and resolved it. I appreciate you for helping me.

      Sincerely,

      *************

    • Initial Complaint

      Date:02/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ********************** that I havent used in years and today I received two strange emails: one stating I just earned $0 in rewards and then another one claiming I was signed up for a free trial of a subscription service called Business Select that after the one month would charge me $49. I did not sign up for this service nor does my account seem compromised and a scan of Reddit and ******* show others are having the same issue. Either there is a major error on their end or they truly are trying to reactivate old customers by falsely charging them for something they did not consent to. On their website, under my account it does NOT show that I am signed up for this service however I cant delete my account or delete the credit card on file. Further, they are not answering phone or chat messages and are hanging up on people. They need to delete my account entirely and ensure I am not charged.

      Business Response

      Date: 02/06/2024

      Dear BBB,

      ****************** was contacted by email as his preference and advised that is account has been deleted.  The email he received was an error and he was not enrolled in the program.  A correction email was sent on Monday morning and may have went into his spam folder. 

       

      Thank you, 

      ***************************

      Office Depot

      Incident# ******-000465

      Customer Answer

      Date: 02/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received two emails now from the Office Depot website thanking me for my recent activity and also signing up for the free Business Trial. This is a deceptive practice that had me log into an account that I not used in a long time. I had to use my email to log into the account to see if I had actually been signed up for anything and was then made to create a new password. I had not been signed up to any trial and there was no recent activity on the email.

      Business Response

      Date: 02/15/2024

      Dear BBB, 

      Thank you for bringing Ms. *********** concern to our attention. I have informed the customer that these were sent in error and apologized for the inconvenience this has caused. Unfortunately, I have not received a response from the customer. 

       

      Sincerely, 

      *************************

      Executive Customer Relations

      **********************

      Case 240205-000478

    • Initial Complaint

      Date:02/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Office Depot thanking me for signing up for a business select trial, and that I will be automatically charged $49 annually after the trial ends. I never signed up for this, nor do I have any log in information with them that would allow me to stop this from happening. I only have a free in-store account I made in person last year. Said account has no log in information for their website. It is only accessible in store by phone number.

      Business Response

      Date: 02/08/2024

      Dear BBB,
      Thank you for forwarding our customers complaint. The Business Select email was a marketing email error and we've fixed this. The customer wasn't and will not be enrolled into the Business Select Program or be billed. This email was an error and I've also emailed the customer and advised of this.

      Sincerely,
      ***********************
      Executive Customer Relations
      **********************
      Case # ******-000474

    • Initial Complaint

      Date:02/04/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an unsolicited email from Office Depot / Office Max today saying "Thank you for signing up for a free trial of Business Select." I did not sign up for anything. In the fine print at the end of the email, it says "1-month Free Trial: Business Select Program annual membership fee of $49 will be automatically charged to your credit/debit card upon completion of the 1-month free trial period."I never signed up for this!!!!! I am a rewards member that gives me a few points during the year and sometimes discounts, but I am NOT a business and I NEVER signed up for this! I have not been able to find an email address to reach them, they conveniently make themselves not available by email -- and their so-called 24-hour chat line never responded to me. I want a confirmation from the business that they are NOT to charge any credit cards they may have on file for me for this threatened unauthorized charge.

      Business Response

      Date: 02/08/2024

      Dear BBB,
      Thank you for forwarding our customers complaint. Th.e customer wasn't and will not be enrolled in the business select program. This was a marketing email error that went out to customers in error and it's now fixed. The customer will not be charged for anything and not enrolled. I also emailed customer and advised them of the error

       

      Sincerely,
      ***********************
      Executive Customer Relations
      **********************
      Case # 240205-000469

      Customer Answer

      Date: 02/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 10/31/22, I have tried unsuccessfully to discontinue auto renewal of antivirus program. ** 2023 and now ****, I have contacted my bank about dispute and also customer service at ********************** requesting refund and discontinue auto renewal. I received refund in 2022 and 2023 and am still awaiting ****. But each time I contact CS at Office Depot it will be taken care of, ** 2022, I found that in 2022 Office Depot had set up 2 accts for the antivirus and that I paid 2x for the same laptop.** 2023, I established a direct link with ****** for the antivirus program and do not want Office Depot program. Can you help me stop them from doing this each year? I am a senior and this is actually making me sick with hi ***

      Business Response

      Date: 02/06/2024

      Dear BBB,

      Thank you for forwarding our customers complaint. I have contacted the customer, and I have resolved the issue. The customer was fully refunded for the subscription for $99.99. The customer also received a gift card for $25. This resolved the issue for customer.

      Sincerely,
      *******************
      Executive Customer Relations
      **********************
      Case 240201-013185

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shipped out an item using Office Depot shipping services. I shipped my item back on Jan 22 and i reached out to **** and was informed they never received the item from Office Depot. When i went in the store to get info on my package the associate informed me that she doesnt remember me and that theres no way i shipped it. After showing her a copy of the reciept with her signature on it her response then changed to t they had new employees who may have not scanned the item in correctly. None of those issues is my problem i spent ********************************************************************************************************************** asap regarding this its been over 2 weeks and no update with the tracking. Office Depot is now effecting my business and my customers and that is a huge problem for me especially having to deal with employees who dont seem to care or try to rectify the issue. Them saying oh its **** issue is outrageous to me being that they were the ones who i trusted to hand my item over to **** properly. Which didnt happen again **** is saying they never received the item

      Business Response

      Date: 02/09/2024

      Dear BBB, 

      Thank you for bringing Mr. ******'s concern to our attention. Unfortunately, I have not been able to reach the customer to address the complaint.

       

      Sincerely, 

      *************************

      Executive Customer Relations

      ********************** 

      Case 240201-000348

    • Initial Complaint

      Date:01/31/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 24, I purchased the 2023 Basic Turbo Tax software (download version) for $43.89, order number 352034389-001. I received a confirmation email that stated I would receive another email with the download link on January 29th, but I haven't received it yet. I checked the status, which said the software was "available now." I called Office Depot's service desk two times and was given two ticket numbers (******** and ********). I was told someone would call me back, but I haven't received any calls.

      Customer Answer

      Date: 02/05/2024

      My issue has been resolved with Office Depot. I have received a refund in regard to my complaint. Thank you so much for your assistance.

    Office Depot, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.