Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

607 total complaints in the last 3 years.
141 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Extremely Disappointing and Unacceptable Experience at Office Depot - **************** To whom it may concern,I am writing to express my extreme dissatisfaction with my experience at your Office Depot store located at ******************, ********************************************************, on the morning of December 4, 2024.I visited the store with the intention of purchasing an office desk the ***** Desk (SKU *******), which was clearly labeled and advertised for sale at a discounted price of $89.95, down from its original price of $247.49. The sign indicated that the desk was being sold "as is," and there were multiple desks available under the same deal.However, after making arrangements for a vehicle large enough to transport the fully assembled desk, I was informed upon arrival that I could not purchase the desk at the advertised price. I was told that I would need to pay the full price for a new, boxed version of the desk. This was not only misleading but felt like outright false ************** make matters worse, when I politely asked to speak with a manager to resolve the issue, I was met with unprofessional and rude behavior from the employee. Not only was the employee irritated, but no manager ever appeared to address the situation. The lack of customer support, the unprofessional attitude, and the failure to rectify the situation were completely unacceptable.I feel deeply misled and frustrated by this experience. False advertising, poor customer service, and rude behavior from staff members at this location have left me with no desire to continue shopping at Office Depot. I expect this issue to be addressed and the proper actions taken to prevent this kind of behavior from continuing.I will file a complaint with better business Bureau and Florida District Attorney Office Sincerely, ******
Business Response
Date: 12/17/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer and store location directly regarding this matter. The General Manager for the store location also connected with the customer, who advised they would be returning to the store to purchase the desk. We have asked the customer to keep us in the loop upon returning to the store but have not yet received a response.

Please let us know if we can be of any additional assistance with this matter in the meantime.

***** ****
Executive Customer Relations
**********************
Case # ******-003621
Business Response
Date: 12/18/2024
Dear BBB,

We wanted to follow up and let you know that our customer has since replied, letting us know they have returned to the store to make the desk purchase. I am happy to report that this matter has been resolved.

Have a great day.

***** ****
Executive Customer Relations
**********************
Case # ******-003621
Customer Answer
Date: 12/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Rus
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a ****** search for H&R Block 2024 Deluxe +State tax software. The price in the search at Office Depot was ***** and *****. On the Office Depot site it is *****. I did a chat with Office Depot and they said thy were sorry and would offer the software for 50. I told them I felt this was missleading and a comeon and they said they were sorry.
Business Response
Date: 12/09/2024
Dear BBB,

Thank you for forwarding the customer's complaint regarding the issue with the information found through a ****** search. While we were running a flash sale of item # ******* for $29.99 from 12/2/2024-12/3/2024, the item's current promotional price is $49.99. We want to clarify that we are only accountable for the information directly presented on our official website. Unfortunately, we do not have control over ******'s search results or listings. The content on external platforms, like ******, may vary from our site due to various factors outside our control.

We appreciate the opportunity to address this matter and hope this explanation provides clarity regarding our responsibility. Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-009027
Business Response
Date: 12/10/2024
Thank you for forwarding the customer's complaint regarding the issue with the information found through a ****** search. While we were running a flash sale of item # ******* for $29.99 from 12/2/2024-12/3/2024, the item's current promotional price is $49.99. We want to clarify that we are only accountable for the information directly presented on our official website. Unfortunately, we do not have control over ******'s search results or listings. The content on external platforms, like ******, may vary from our site due to various factors outside our control.

We appreciate the opportunity to address this matter and hope this explanation provides clarity regarding our responsibility. Please let us know if we can be of any additional assistance with this matter.
Customer Answer
Date: 12/10/2024

Complaint: 22637556

I am rejecting this response because: It should be the business responsibility for correct prices, especially in this case. The flash sale was long ago. This information I found about how ****** searches for product prices. "****** finds product prices by collecting data from retailers through their ************************ where sellers submit product feeds containing price information, allowing ****** to display current prices, deals, and availability across different sellers when you search for a product; this data is primarily used to power the ******* Shopping" feature, which lets users compare prices between various retailers for the same item."
If incorrect price information is submitted or left on a web page for the search engine to find then indeed it is the companies fault. It could be called misleading and certainly dishonest and they should be called out on it.

Sincerely,

**** *****
Business Response
Date: 12/11/2024
Dear BBB,

Thank you for bringing the customer's rejection to our attention regarding the advertised price found through a ****** search. We want to emphasize that we are only accountable for the information directly presented on our official website. Unfortunately, we do not control ******'s search results or listings. Content on external platforms, such as ******, may differ from what is on our site due to factors beyond our control.

We appreciate the opportunity to clarify this matter and are committed to providing honest and accurate information on our platforms.

***** ****
Executive Customer Relations
**********************
Case # ******-009027

Business Response
Date: 12/11/2024

Thank you for bringing the customer's rejection to our attention regarding the advertised price found through a ****** search. We want to emphasize that we are only accountable for the information directly presented on our official website. Unfortunately, we do not control ******'s search results or listings. Content on external platforms, such as ******, may differ from what is on our site due to factors beyond our control.

We appreciate the opportunity to clarify this matter and are committed to providing honest and accurate information on our platforms.
Customer Answer
Date: 12/11/2024

Complaint: 22637556

I am rejecting this response because: I did another ****** search for H and R Block software and low and behold Office Depot was the only one that had wrong information. This time the wrong version came up.
How is it only Office Depot is wrong?

Sincerely,

**** *****
Initial Complaint
Date:12/03/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am filing a complaint against ********************** (Division of Office Depot) regarding an unresolved issue with my order (#*********-001).I purchased an item from ********************** and promptly canceled the order before it was delivered. Despite my timely cancellation, the company refused to immediately issue a refund. Instead, they insisted I accept the package once it arrives, and only then would they "assist" me.This is completely unacceptable. I paid for the item but have not received it, and ********************** is withholding my refund. I was told that the package had already shipped, but ********************** (seller) could still have the courier intercept the package since it's still in transport. I know this is possible because the courier allows the customer to pick the day the package is delivered, which validates that the courier can be contacted to hold or return the item.I demand a full refund for the item I never received as soon as possible. The companys refusal to act in a reasonable and timely manner is extremely frustrating, and I seek a quick resolution.Sincerely,***
Business Response
Date: 12/16/2024
Dear BBB,
We appreciate you bringing Mr. ********** complaint to our attention.
Our BSD representative has been in direct communication with him and has successfully resolved the issue to his satisfaction.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241203-018448
Customer Answer
Date: 12/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ********
Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 29th , 2024 I ordered the 2024 Photshop Elements software. I received it December 2nd. In the box was a redemption code to download the product from the ***** website. The redemption code does not work. I paid $106.99 for the software and I can not download. I would like a redemption code that works for the 2024 Photoshop Elements software. And the customer service has no idea what is going on. They don't understand anything I have tried to explain to them and all the **** refuse to put on a Supervisor. I was transferred around several times and put on hold for long stretches of time and nothing was resolved. They kept telling me the product was out of stock. I already had purchased the product and had it delivered! Really horrible, incompetent service.
Business Response
Date: 12/09/2024
Dear BBB,

I was told by the internal merchant team the item shouldn't have been able to purchase online for delivery and it's a point of sale activated software instore only. I was advised to refund the customer which I have and advised the customer via email and voicemail to allow 2-10 days for the $106.99 refund to be posted back to her account. I was also advised to tell the customer she will need to purchase inside the store only for proper activation. The merchant team will also look to fix the website to not allow the purchase of this item online.

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496
Tel: ************ | ********************************************************************
Initial Complaint
Date:12/02/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I recently made a purchase through **************************. The representative granted me 15% off my purchase, which was manually adjusted after I made the transaction. The representative promised that it would go back to me in the form of a check. So, I will be receiving $10 in the mail. I got an email stating that. Come to find out, it was only going to be $10 in store or online credit. I felt like I was lied to, in order for them to gain business. If I had known it'll be $10 in store or online credit that I was getting back, I wouldn't have made the purchase. The representative gave me false info. With that being said, I will probably not buy from Office Depot again. I do not trust them. Honestly, I think Office Depot's customer service has been getting worse each year. I called customer service to see if they were able to help me out. They just told me it was out of their hands and that it's just the way the system works. This is not how a company's customer service team should be (to accept defeat). This will only cause customers to shop elsewhere. I asked to speak to a supervisor, and they laughed saying that the manager will just tell me the same thing. As a customer, I want to feel like I'm being heard and assist in every way possible.
Business Response
Date: 12/12/2024
Dear BBB,
We are actively working on the customer's complaint and ask that you allow us more time to provide a resolution.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241202-017844
Business Response
Date: 12/17/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention.
We have successfully processed a check refund, which she should receive within 3-4 weeks. Additionally, we have invited her to keep the gift card as a gesture of goodwill and encouraged her to contact us with any further concerns.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241202-017844
Customer Answer
Date: 01/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:11/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 14 physical **** gift cards over the phone from an Office Depot salesperson on 10/22/24. I requested that the physical **** gift cards be delivered by ***. However, the salesperson told me that *** could not deliver my order but would be mailed to my home address. I told her that was okay. I received an email stating I would receive my **** gift cards on 11/12/24. However, I have not received them. I have called and spoken with several salespeople regarding my physical **** gift cards. They told me that I had ordered 14 virtual **** gift cards with the salesperson over the phone. I have repeatedly told them I did not order any virtual **** gift cards but physical **** gift cards that should have been mailed to my home address. I have not received any virtual **** gift cards or physical **** gift cards. At this time, I do not want either one. I requested a refund of $224.70 but was denied.I received an email from Office Depot employee on November 22, 2024, stating, Thanks for contacting us regarding order# *********, for item# *******, Qty. (14). We are sorry to inform you that these items(s) are unable to be canceled/returned as they are non-refundable, and it is already mentioned on the website at the time of order placing. We apologies for the inconvenience caused. Again, thanks for the opportunity to review this transaction and thanks for being our valued customer. ********************** was at fault for using the wrong delivery method and refused to refund my $224.70. Please help me get my refund. Thank you!
Business Response
Date: 12/10/2024
Dear BBB,
Thank you for bringing Ms. ******** concern to our attention.
I have been in direct contact with the customer who has confirmed her satisfaction to our resolution. A refund has been applied to the customer's account along with an e-gift card as a customer service gesture.
We have thanked the customer for allowing us to address the complaint and to please contact me directly if she had any future concerns.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241129-000383
Initial Complaint
Date:11/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple issues. Tried to buy a desk and chair, half of the order had an issue, they canceled entire order yet charged me for the desk. Every time I call, I get ***** and they are no help. Some how this ended up costing me over a thousand dollars in chairs which I finally received a refund, but the desk is yet to be resolved. It says I cancelled even though I did not, either way, why havent they refunded me if they are going to deliver? I would like to speak with an actual Office Depo *** that will listen to this fiasco, then resolve
Business Response
Date: 12/10/2024
Dear BBB,
Thank you for informing us about *** ********** concern.
I have personally communicated with *** ********, who has expressed his dissatisfaction regarding the problems experienced during his recent purchases. We have addressed these issues internally and are taking proactive measures to prevent them from occurring again. While we may have lost a loyal customer, we hope he will consider giving us another chance to regain his trust.
We have confirmed that the refund has been successfully processed to *** ********* account and have issued a gift card as a gesture of goodwill. As a result, we consider this complaint resolved.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241127-007367
Initial Complaint
Date:11/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a computer from Office Depot using Afterpay. Came with a 1 year warranty. Computer lasted 2 weeks, hard drive crashed. After 14 phone calls, Office Depot said they would refund Afterpay money and Afterpay could issue refund. They said would pick up and submit refund. They did not pickup, lied numerous times. Supervisors also lied on following up. Afterpay turned it in as bad debt, impacting my credit score. Considering legal action.
Business Response
Date: 12/13/2024
Dear BBB,
I've had direct contact with Mr. ******* and have successfully resolved the refund complaint. The credit has been applied to the customer's account, and it should appear in his statement within the next three business days.
Additionally, we are implementing measures to enhance our service quality going forward.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241123-000547
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this item on November ****** at the Office Depot which the store associate did the order in the store located in ************. The item does not work like it was advertised. I went to the Office Depot store on November ******* at 8am they said I could not return the item in the store even though I purchased it at there store and the associate pulled the item up on there website. They stated that I would have to call the number on the order. I called on November ******* at 8:30 am and the ****** said that they will send in the request for the refund and I would hear something in 24 to 48 hours to let me know when they will be picking up the item. No one ever contacted me so I called back on November ******* and spoke to someone the first ****** said they didn't see where they put in for the return. Then I got hung up on 3 times , I finally got in touch with a supervisor he stated he did see where they put in for the return on November ******* that it would be 24 to 48 hours business days and I should receive a email stating when they will pick up the item . Over 48 hours later still no response. I called back on November ******* now someone that works there stated it will be 5 to 7 business days . I am tired of getting the run around. I asked for the third party contact information, they stated we just send a email so I stated you are sending the email to someone so what is the contact information still no response. They sell the item on there website there is no reason why I have to go threw hoops to return THERE item . Please help assist me with this matter .
Business Response
Date: 12/11/2024
Dear BBB,
Thank you for bringing Ms. *****-******** concern to our attention.
One of our ******** associates was in direct contact with the customer and was able to address the matter satisfactorily. I have received confirmation that a full refund was applied to the account. The complaint was also addressed internally to ensure its not repeated.
I have thanked the customer for allowing us the time to address the concern and have asked her to contact me if she had any further concerns.
Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241122-001208
Customer Answer
Date: 12/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****-******
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a desk online at ************************ on november 13, 2024. Order number 396314872-001. The desk arrived to me with broken glass in the box. I contacted office depot with informed me to take it to office depot to return it. I had one of my friends come over to help me load it into my truck as its extremely heavy for one person. I get to office depot and then they tell me I have to call office depot to return it. I call office depot and then they tell me I have to wait till the 26th of november for them to pick it up during the day when i am at work. Number 1: I am not taking off work for office depots fault of delivering a broken desk to me. Number 2: I am not office depots storage facility blocking my car in my garage with this desk for a week. Number 3: I am not waiting weeks to get my funds back, again, for office depots fault. Either this can be handled in a reasonable manner and timeframe or I will be contacting **** over this purchase as I am not loosing a day of work because office depot pays terrible and cant attract competent delivery help.
Business Response
Date: 12/02/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and can confirm that he desk was picked up for return on 11/25/2024. A full credit in the amount of $342.39 has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-023120

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Office Depot, Inc. is BBB Accredited.