Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
• 

  Office Depot

  1454 30th St West Des Moines, IA 50266-1305

• 

  Office Depot

  2591 NW Arterial Dubuque, IA 52002-0493

• 

  Office Depot

  300 SW 5th St Des Moines, IA 50309-4630

• 

  Office Depot, Inc.

  450 N 7 Hwy Blue Springs, MO 64014-2731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Office Depot Store #*** to exchange 2 ink cartridges ~$18 each for some other ink cartridges, I did not have a reciept but I checked on officedepot.com and verified I could use my State issued ID (Driver's License) to exchange them. I went into the store and expained what I wanted to do and that I didn't have a receipt but the website said I could use my ID. The cashier called the manager on duty over, *********, and ********* told me it was DISTRICT POLICY to have a receipt. Since when did DISTRICT policy overwrite Corp. policy? Are not all Office Depots the same? This isn't the DISTRICT MANAGER'S own personal store to run differently from Corp. policy. If the DISTRICT MANAGER doesn't agree with CORPORATE policy then the DISTRICT MANAGER should take that up with the REGIONAL MANAGER and not inforce policies opposite of the CORPORATE policies. The DISTRICT MANAGER of STORE #*** should change the name of the store from OFFICE DEPOT to "DISTRICT MANAGER's name is Depot". If you stores are not going to follow policies clearly stated on the CORPORATE website then they need to change thier name from OFFICE DEPOT. BEWARE NOT ALL STORES FOLLOW CORPORATE POLICIES. What other policies are they not following because the DISTRICT MANAGER OF ****** doesn't like them?

  

  Business Response

  Date: 04/11/2023

  Dear BBB, 

  Thank you for bringing ********************** concern to our attention. We ask you to please be provided with more time to resolve the complaint. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** 

  Case 230330-000509

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store refusing to refund items.

  

  Business Response

  Date: 03/30/2023

  Dear BBB,
  

  Thank you for forwarding our customers complaint. I spoke with the customer and had a check submitted for his refund of $37.10 as a one time accommodation to be mailed out to him. This is resolved.
  

   

   

  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  Case # 230329-000491
  

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, March 25 2023, I attempted to purchase 2 **** gift cards at Office Max and both the associate and the manager refused to sell them to me stating that their business only allows so many of these per day. These items were on sale at the time and asked them to point to those terms in the advertisement that stated that. And they seemed to indicate that this was some sort of unwritten policy.If a store advertises an item as being on sale and that item is available to sell. Then I should be able to buy it. Without excuses. The sale for this item ends today so I will not be able to purchase this item on sale tomorrow.This is false advertising. Period.

  

  Business Response

  Date: 04/03/2023

  Dear BBB,

  
  Thank you for forwarding our customers complaint. We have reached out to the customer and successfully reached a successful outcome.

  
  Sincerely,
  *************************

  
  Executive Customer Relations
  **********************

  
  REF.; 230328-012369
  

  
  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $129.99 for a tech service that I never signed up for. I have called and spoken with 3 seperate representatives with no avail. One of them actually suggested that I dispute the charge with my credit card company. They have stated that they would send the matter to their resolution department for the past month. No refund and no contact since. I don't have time to keep calling this company with no moral or business compass.

  

  Business Response

  Date: 03/30/2023

  Dear BBB, 

  Thank you for bringing ****************** concern to our attention. I have had the opportunity to speak with him and address his concerns. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  **********************

  Case 230328-002013

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received a desk, item #*******, purchased at Office Depot as a gift from my grandmother for Christmas that was to be used in my new home that I am now, finally, in the process of moving into. Within the past week the box was opened for the desk to be assembled. Everything was in good condition except no hardware (fasteners) were in the packaging to put the the desk together. In the instruction book it has a phone number listed as ************ to call that specifically references missing parts and to call this number if this should happen. Upon calling the number I was treated pretty horrible. I explained my situation and let the individual know my item was a gift from my grandmother for Christmas and that it was unopened until I was finally able to transport it to my new home. I was treated like I was trying to steal or defraud Office Depot. First off, why would anyone want random bolts, nuts etc? Second, the very fact that your instructions reference such an incident and gives a phone number should said incident happen implies that it is somewhat of a common occurrence. Therefore to treat someone poorly and then deny them the parts needed to assemble the product that was paid for in full, is carrying out the very act that your inept company, implied by your poor treatment. I can see where a greedy company such as yours feels entitled to everyone's money as your own without providing a working product. However, being a grounded level headed person myself, I feel the need to remind you this is not how commerce works. I do expect this issue to be resolved with what I need to make this desk into a usable item. As this has been quite the topic for the past 2 days in my family, I can assure you that any further instances of my dissatisfaction, or my family's for that matter, will likely never materialize as it's pretty clear myself and my family have zero interest in patronizing an establishment that cheats its clientele.

  

  Business Response

  Date: 04/10/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. I contact the customer, and I addressed his concerns. Our support team is working with the customer to replace hardware. The customer has my contact information, should further concerns arise.
  
  Sincerely,
  *******************
  Executive Customer Relations
  **********************
  Case 230328-000531

• Initial Complaint

  Date:03/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against both Office Depot and ****************** of ******* **. I bought a new ******* 14" laptop computer in June 2022 from Office Depot in *******, ** (see 1st attachment). Approximately 4 months later the Windows 10 operating system stopped working. I didn't contact the manufacturer about this until December 2022 (which was not an issue since I was still within the one-year warranty period). I sent the computer in for repair to ******* approx. 1/4/23. (see "timeline" in Attachment 2). ******* said they repaired it, and sent it back a few weeks later. The operating system still wouldn't load.I contacted ******* again, and sent the computer in for repair again approx. 1/30/23. On 2/2/23, ******* said (see 3rd attachment) they couldn't repair the computer and they would send me a "new" one. Approx. 2/10/23 I received the "new" computer. It worked for a few days, then the Windows Operating System stopped loading up correctly AGAIN. Unfortunately, I never checked the serial number on the "new" computer to see if in fact they actually sent me a "new" one.Approx. 3/17/23, I returned to *******, and gave the computer to a tech with Office Depot. The technician said they would attempt to repair it, but I haven't heard anything back from them. In view of the almost year-long problem I've had with getting this computer to work, I am hereby refusing to pay anymore on my Office Depot/Citibank charge account until this problem gets resolved. I've had to pay approx. $200 on the total $300 ($238 + 2 shipping fees) on the original purchase, AND I STILL DON'T HAVE A COMPUTER THAT WORKS. As an alternative Office Depot can credit me part of the purchase price towards the purchase of ANOTHER computer (definitely not ******* brand).

  

  Business Response

  Date: 03/28/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. I went ahead and issued customer a full refund via order # ************* for $238.96 which is what the customer paid for the laptop originally and he can simply go pick up from the store as they will no longer repair as we issued a full refund back to him

   

  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  Case # 230327-000228
  

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ring Doorbell online. Order# *********-001. I needed to return the item. It has never been opened. However, I was outside of the return window. I asked for a special exception based on extenuating circumstances and was denied. I do understand this is their policy. However, I asked the worker to provide me with the corporate info so I could write a letter/email or call to give feedback and provide details of my experience. Yet, I was ignored and never received the information.

  

  Business Response

  Date: 04/07/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. I contacted the customer, and I addressed and resolved issue.  I honored the return on the Ring Doorbell,and the customer received the refund. Customer is happy with resolution, and she is shopping at Office Depot. 
  Sincerely,
  *******************
  Executive Customer Relations
  **********************
  Case 230325-003952

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business was prompt and responsive. 
  
  Sincerely,
  
  Qeshawnda ******

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order for print services online, but every time I went to checkout, the price in my cart changed. I used live chat to get a resolution, and was advised by the agent that he placed the order for me at the original price. When I went to pick up the order, it was not there and no one could find any record of it being placed. The only option I was offered was to have to printed in store for the higher in store price.

  

  Business Response

  Date: 03/30/2023

  Dear BBB, 

  
  Thank you for bringing ***************** concern to our attention. The customer has shared her satisfaction with our response to the issue she experienced while placing an online print order. 
  
  Sincerely, 

  
  *************************
  Executive Customer Relations
  **********************
  Case 230324-016455

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/04/2023 I made a purchase online with the company Office Depot/Office Max for an in store pickup that same day transaction number 1DF6689DB888833K when I went to the store to pick up my said purchase I was told the order was cancelled however a pending transaction of $195.38 was placed on my account I was told by an assistant manager of the store I was NOT charged anything yet I showed the pending transaction but I was assured that would drop from my account and I would again NOT be charged for anything since my order was cancelled however 10 days go by and it still shows a pending transaction for the said amount I contacted Office Depot/Office Max and my issue was escalated to a supervisor who again said I was NOT charged anything and if there is a pending transaction I needed to contact my bank or finance instation to resolve the matter I contact Paypal and let them know if the situation I am informed by a representative of Paypal that they are not able to do anything since Office Depot/Office Max is requesting/placing the hold on my account and that they need to remove/release there request in order to get my funds back I explained to both parties the situation and yet neither side has done nothing to remedy the situation nor take my matter seriously instead I am told that it will take up to ********************************************************************** PayPal's end and refund my money this is highly unacceptable and frankly just bad customer service all together on both PayPal and on Office Depot/Office Max I thought PayPal was supposed to protect it's customers and clients not give them a complete run around I regret the entire ordeal and I want my money back immediately not in 30 days after the original transaction date

  

  Business Response

  Date: 03/22/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. The pending transaction was voided by Office Depot and the hold will release funds back to customer.

  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  Case 230321-019515

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Brother printer in December of 2022. When ink was needed, the ink was not available throughout *****************, especially in the Office Depot stores. The printer is useless because of ink is unavailable. I returned the product to the store. The person waiting on me was flippant. He refused to return the printer because I was 20 days beyond the return period. He went online to prove that I was wrong and found that the only ink available was $50 per cartridge for a cartridge that ordinarily cost $13.99. He said, 'see it is available'. Even the ink with the ridiculous price was really not available. I even offered to exchange the product to no avail. I went to Target and bought a substitute. I tried to contact customer service and they won't even return my call. I am done with Office Depot.

  

  Business Response

  Date: 03/30/2023

  Dear BBB, 

  Thank you for forwarding our customers complaint. Weve attempted to reach out to ************** multiple times so we can resolve your issue. We'll be happy to assist him but require further information like his store receipt. We look forward to working with him on a satisfactory resolution to your issue.

  Sincerely, 
  

  *************************;
  Executive Customer Relations 
  ********************** 
  Case #******-002367