Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Office Depot, Inc. has 549 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
• 

  Office Depot, Inc.

  2627 Okeechobee Blvd West Palm Beach, FL 33409-4007

  
• 

  Office Depot, Inc.

  17801 Biscayne Blvd Aventura, FL 33160-2501

  
• 

  Office Depot, Inc.

  20455 State Road 7 Boca Raton, FL 33498-6700

  
• 

  Office Depot, Inc.

  1500 Ave Comerio STE 50 Bayamon, PR 00961-3977

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/23 I purchased a Fellowes **** 125 office laminator on my company purchase card for around $227. This laminator was used twice before it stopped working on 3/15/23. There is an issue with the power. The light comes on then the device makes a sound like a capacitor discharging and shuts off. Obviously there is a manufacturing defect so I took it back to the store to return. I was told they would not accept for a swap because it was over 14 days. (16 to be exact). I am very dissatisfied with this policy of not being able to return a defective item within 16 days. Especially an item that is used sporadically and obviously defective. My company does a lot of business with the local Office Depot and we are considering taking that business to someplace like ******* that gives you 30 days in such instances.

  

  Business Response

  Date: 03/17/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. The store manager will allow the customer to return to store to exchange or return laminator.
  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  Case # 230316-019107

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 27, 2022, my credit card had been charged $129.99 by Office Depot. I could not recall what the charge could have been for so I called Office Depot on Dec. 22, 2022 and I was told the charge was for an automatic recurring technical support subscription. I asked to have them cancel the subscription and refund the $129.99 back to by credit card. The lady said yes she would take care of this issue. By mid-February, I still had not received the refund, called again and was told please wait **** days for the refund to show on my credit card. By March 1, 2022 I still had not received the monies, call again and was told again to please wait **** days. I finally reached out to an employee where I had originally bought the laptop with the subscription, she said she would handle it though she said wait **** days for the refund. Still no refund. I am planning on going to that Office depot next week, get the business card of the manager or asst. ******** give them one final chance to correct this situation before filing a claim with small claims court.

  

  Business Response

  Date: 03/23/2023

  Dear BBB, 

  Thank you for bringing ********************** concern to our attention. I have been in direct communication with the customer who expected to receive the refund in the form of a check within the next 10 business days. We have also provided ****************** with a gift card as a customer service gesture. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  **********************

  Case 230316-012926

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 desks and one hutch from office depot on Feb 18. After recieving the item, I realized we ordered the wrong desk for the hutch. I called, requested return on the wrong desk and ordered the correct one. They charged me for the third desk and promised me to get back my money in 5 days. On March 1st, I called to make sure that they have got the item back at their warehouse. They confirmed and told me I will have my money back soon. 7 days later and on March 8, I called again to see where my refund is. I was told they don't even have the item yet! I said you told me before you have it, they said to wait till March 24 for them to get the item and then issue me a refund! I got angry and started a chat with them, I was told that they have the item on the chat!! And that I should have my money by March 10. March 12, still no refund. I was referred to their manager. The manager told me I will have the money back in 12 to 24 hours and gave me his email address. It's been 3 days now and still no refund. The manager stopped replying to my emails. It's been now 15 days that I am waiting on my refund each single time hearing something different.

  

  Business Response

  Date: 03/16/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. The return was reconciled today and customer was advised credit will post within 3-5 days as Office Depot has now released the credit. The customer will also receive a $50.00 gift card via email within ***** hours for the delays.

   

  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  Case# ******-000637
  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hp laptop bundle with extended two year warranty from Office depot at **** Silverlake in ******** ***** for 1, ******. The laptop only cost $399.00 and some odd cents but I paid extra for extended warranty and two antiviruses. The computer would not open when I put my username in, so I went to Office Depot and asked them to look at it. I was told by a man name **** that the hardware did not have anything on it when he opened it up and it was definitely a hardware problem. As a matter a fact two people looked at it and said the same thing, I called the corporate office, and I was told by **** that I did not have a hardware problem it was a software problem, and I would have to more money for the software. I told him that I was told that it was not a software problem, but it was definitely a hardware problem. They refuse to fix it so that is why I am writing you to either get my money back, new computer with new warranty or replace it with new warranty.

  

  Business Response

  Date: 03/20/2023

  Dear BBB:

  Thank you for forwarding our customer complaint. We emailed the customer with a heartfelt apology and addition; we advised *************** that the District Manager would reach out her and he did provide her with the laptop. She emailed this morning expressing how satisfied she is with the outcome,regards to her laptop.We consider this case closed.

  
  Sincerely, 

  
  *************************; 
  Executive Customer Relations 
  ********************** 
  Case 230315-012216

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/14/2023

  Dear BBB:

  Thank you for forwarding our customer complaint. We emailed the customer with a heartfelt apology and addition; ************************ manager spoke with ***************** today 4/13/2023 and explained the situation to her. We did take care of the customer by replacing the laptop with a new one without proof of an Allstate being purchased. The customer did purchase a bundle and we honored it based on that fact. She was confusing the warranty and bundle services as one thing. She explained the difference to her and offered to work with Allstate to get her coverage until June, but after explaining that she wouldn't be able to extend that and helping her gain a better understanding she agreed to come in this weekend and purchase a new bundle from us.

  Sincerely, 
  

  
  *************************;
  Executive Customer Relations 
  ********************** 
  Case 230315-012216

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered two products from them on 02/13/2023 for the amount of $1521.43. I requested a return on 02/28/2023. The return was cancelled by the carrier which I then reached out to customer service and they had place a new return order on 03/06/2023. Again, the shipping carrier has yet to pick up the items during their timeframe. I reach out to customer service again on 03/09/2023 and they agreed to open another return order; however on 03/14/2023, it was cancelled......again. I just want this to be settled.

  

  Business Response

  Date: 03/21/2023

  Dear BBB,

  
  Thank you for forwarding our customers complaint. At this time, the item has been picked up and the return is in process.

  
  Sincerely,
  *************************

  
  Executive Customer Relations
  **********************
  

  230314-014322

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im addition, please make it easier to do returns in the future. Its a hassle to have to resort to this to get attention on our return order. 
  
  Sincerely,
  
  E ******

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th 2022 we dropped off a package with a brand new galaxy z fold phone to be shipped via fed ex. I checked throughout the holiday weekend but it never showed any tracking. I called xfinity on the following Tuesday after the holiday weekend. They said sometimes the warehouse takes a couple days to show returned. I was told to try back in couple days. Still nothing was tracking so I called over to office depot and spoke with the store manager ******. ****** explained they did not show it being scanned into their system. I asked him to check the cameras for when we dropped it off. He immediately called me back and described my fiance and the time it was left to be shipped. ****** wrote me a letter on store letterhead to provide to fed ex to start a claim. I filled a claim with all my info and included the letter. Fed ex denied my claim stating the store had not listed on their manifest. I called ****** to see what my next step would be. He called me back with a claim number to call. It wasn't until the end of the call i realized he gave me the number to fed ex. I then called the regional manager for office depot **** at the store on South ******. He said he would call ****** and figure out how to process it through office depot ****** called me back approx a month after saying their hands are tied. Explaining that fed ex would not cover it either. I was charged for the entire cost of the phone. I am still charged monthly for the service I do not have on a phone I returned. I will be charged for breaking the contract with xfinity if I do not pay for the monthly amount plus insurance.

  

  Business Response

  Date: 03/21/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. The store # *** had filed an internal claim and the customer will be contacted regarding the outcome of the claim with Office Depot. I'm afraid this was a drop off package and Office Depot wouldn't be the shipper in this matter or responsible for any claims being submitted to Fed Ex or Fed Ex claim decisions.
  

   

  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  Case # 230309-009311
  

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 I bought a computer maintenance plan from the Office Depot at *********************************************** in ******************* **. When I tried to use it In January, I could not get service. I called and was told that my plan had not been activated although Office Depot charged my card in June. I asked for a refund and the person on the phone said OK. I eventually got an e mail from Office Depot saying they would not refund my money. So, Office Depot didn't start my plan when paid for, didn't *************** when requested and will not refund my funds when I cancelled the service.

  

  Business Response

  Date: 03/07/2023

  
  March 7, 2023
  
  Attn:***********************
  Customer Experience Specialist
  **********************
  Serving Metro Atlanta, ****** & ***************************************************************************************************************************************************** 30303
  
  RE: ***************************/Complaint file # ********
  
  Dear ***************************,
  
  On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company. The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer made this purchase at **********************, not Home Depot.
  
  Please know that it is The Home Depots goal to satisfy all our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
  
  Sincerely,
  
  *******************************
  Executive Escalations Representative
  Office: ***********************
  Reference Number: ********

  Customer Answer

  Date: 03/07/2023

  My Complaint was against Office Depot not  Home depot! BBB# ****

  

  Business Response

  Date: 03/08/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer was fully refunded for McAfee subscription for $99.99. The customer also was given a gift card for $25.00. This resolved the issue for customer.
  
  Sincerely,
  *******************
  Executive Customer Relations
  **********************
  *************

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep placing orders online, they are approved by my bank, the money is exchanged but then office depot cancels them for no apparent reason. I have called, text and chatted and am told there is no issue with the order processing now and my orders should go through but the last 8 have been canceled. I need to order office supplies and I can't get a straight answer. Can someone please help! thanks

  

  Business Response

  Date: 03/08/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. This has become a LP issue with Office Depot. According to the fraud team we can no longer accept orders from customer and if she wants to continue to shop with Office Depot she will have to physically shop inside the store. The customer has excessive chargebacks and the customer has been flagged. ********************, if you have any further questions feel free to email the fraud team and ask for ***************************** and her email is below.

   

  ****************************;
  Sr. Fraud Specialist| The *** Corporation 
  6600 *************. | **********, ** 33496-2434 
  ********************************************

   

  Sincerely,
  ***********************
  Executive Customer Relations
  **********************
  *************

• Initial Complaint

  Date:03/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The web site clearly states 20% military discount on regular price items. I was only given a 10% discount on a full price purchase

  

  Business Response

  Date: 03/06/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. I contacted the customer, and I addressed her concerns.  I explained the chair is excluded from the Military Discount.  This resolved the issue for customer.
  
  Sincerely,
  *******************
  Executive Customer Relations
  **********************
  *************

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19538780
  
  I am rejecting this response because:

  the phone says includes furniture and chairs
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/17/2023

  Dear BBB,
  Thank you for forwarding our customers complaint. I contacted the customer, and I addressed her concerns.  I explained the chair is excluded from the Military Discount.  This resolved the issue for customer.
  
  Sincerely,
  *******************
  Executive Customer Relations
  **********************
  *************

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a longtime ********** resident. I was provided with three (3) Gift Cards for use at Office Depot, Office Max and ************* (now all part of Office Depot)). Today, I spent nearly two hours being shuffled from one Office Depot employee to another and another, etc., etc. No employee could tell me how to redeem my three gift cards (possibly more), which is required under ********** laws. I also went onto their websites and entered the codes in which I was told that there were no gift cards with those numbers. I called to the local store and was told that they could not help me. I called Office Depot corporate office and was transferred to ***************', who then transferred me to a wrong number!In 2009, Congress passed the Credit Card Accountability Responsibility and Disclosure (CARD) Act, which set consumer protections for gift cards based on many state laws. The law provides that gift cards cannot expire within five years from the date they were activated and generally limits inactivity fee on gift cards except in certain circumstances, such as if there has been no transaction for at least 12 months. The federal law creates a floor for regulation and leaves room for state regulation on redeeming gift cards for cash and unclaimed property provisions.Federal Gift Card Law Thanks to the federal Credit CARD Act of 2009, gift certificates and store gift cards can't expire for five years. However, issuers can still charge an "inactivity fee" if the card has not been used within twelve months. (15 U.S.C. 1693l1).State Laws Again, some states have passed laws that regulate gift certificates and gift cards. In **********, for example, it's against the law for store gift certificates and gift cards to have an expiration date or dormancy fees (except under certain circumstances), and if the balance on the card is less than $10, you can redeem it for cash. (Cal. Civil Code 1749.5).How many other consumers of Office Depot are being pinched by OD?

  

  Business Response

  Date: 03/15/2023

  Dear BBB, 

  
  Thank you for bringing **************** concern to our attention. I have been in direct contact with the customer, but we would like to be provided with additional time to resolve the customer's concern. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ********************** 

  Case 230303-010734