Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

598 total complaints in the last 3 years.
136 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a merchandise card given to me by Office depot 1/10/18. I have tried several times over the past to use it but it always gets denied. Office depot gives me the run around with numbers that get no one or no answers. The giftcard phone number rings twice and hangs up that is **** 891 419 . The ************ rings and hangs up and ************* gives me no real person, ************ on the back of the card says to call another number. All that to say office depot has continued to say call the number on the card which tells me to call *********** which says they are world pay processing company and they can't help me either. At one time this weekFeb. 8 a robot said I had ***** on my card and when I put in an option to get more help to find out how to get the money off the card there was no person and says go to online. That is the closest I came to getting my money. The card was given to me when I returned my daughters smarthome kit and got ***** plus tax which was total of ***** That was 1/10/18. The number on the back of the and the pin willl not register with them and that has always been the issue. I need help.
Business Response
Date: 02/10/2023
Dear BBB,

Thank you for forwarding our customers complaint. We have verified the card is useable.

Sign the complaint:
Sincerely,
*************************

Executive Customer Relations
**********************
Case 230209-017618
Customer Answer
Date: 02/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item online 01/03/23 and was delivered 01/04/23. I attempted to return the item as it failed to meet my expectation via the merchants online portal 01/15/23 and again 01/16/23. Their system would not properly load the return process and when I reached out to customer service they instructed me to go into the store for a return. I went into the store 01/18/23 to return. The individual at the register told me that my 14 day return window expired on 01/17/23. I tried to explain that was the date I purchased the item. I did try to reason with the individual, but he was extremely agitated. He was in the process of yelling at customers to get out of the store because it was closing time. He began to get shorter with me and the other customer. He whipped out a number for customer service and told me to call them. Feeling rather intimidated and uncomfortable I left the store. When I reached out to customer service online they advised that the return window had closed and would not assist. I explained to the details of what happened and the reason for the delay. I am simply just asking to return an item that I tried to return previously within the stores policy, but could not do an individual who did not understand their own policy and also one that was verbally abusive to me and others.
Business Response
Date: 02/17/2023
Dear BBB,
Thank you for forwarding our customers complaint. We have reach out to the customer several times, but we have not received a response. I emailed my contact to the customer, and I did not receive a response.

Sincerely,
*******************
Executive Customer Relations
**********************
*************
Initial Complaint
Date:02/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order at Office Depot. The order description was for 2 ink cartridges 245XL and 246XL and for 2 packs of paper. I received the ink cartridges but not the 2 packs of paper.I called 3 times, the first 2 instances I was told that they would refer it a Superviser who would correct the matter since the 2 packs of paper is on the order. That never happened. The third time I was hung up on by ****** who I was told is a Supervisor before I was transferred to him by *********. I feel that this is a joke for the staff and they have no intention of rectifyng the situation. I have not opened the ink cartridges. I prefer to send them back for a full refund. I no longer want to do business with Office Depot. Please find the order confirmation attached which show that the paper should have been included but it was not. Thank you *******************************
Business Response
Date: 02/10/2023
Dear BBB,
Thank you for bringing Mr. ********'s concern to our attention. I have been in direct contact with the customer and his concern was successfully addressed.

Sincerely,
*************************
Executive Customer Relations
Case *************
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************************
Initial Complaint
Date:02/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 11/14/2022 WE PURCHASED SOME CARTRIDGES VIA THE OFFICE DEPOT WESITE, I HAVE PROVIDED THE ***** OF PURCHASE RECEIPT. THE ***** WAS SPLIT IN TWO AS ONE ***** OF CARTRIDGE WAS BEING SHIPPED THE OTHER PICKED UP AT A ***** STORE LOCATED IN ***********, **. WE REALIZED WE HAD *****ED THE INCORRECT CARTRIDGES, SO WE RETURNED THE PACK OF 4 CARTRIDGES WITH A TOTAL PRICE OF ****** TO THE ***** *********** STORE ON 11/23/2022, SEE RECEIPT FROM STORE. I WAS INFORMED I WOULD SEE THE REFUND TO THE ORIGINAL FORM OF PAYMENT WITHIN **** DAYS AND IT IS NOT 2+ MONTHS LATER AND NO REFUND. I HAVE PLACED NOW 2 DISPUTES WITH **************** AND HAVE PROVIDED THE ATTACHED DOCUMENTATION AND OFFICE DEPOT HAS NOT BEEN COOPERATIVE IN RESOLVING THE PROBLEM. WHEN I CALL THE OFFICE DEPOT CORPORATE OFFICE, IT IS IMPOSSIBLE TO GET A LIVE PERSON.
Business Response
Date: 02/02/2023
Dear BBB,
Thank you for forwarding our customers complaint. The customer was fully refunded for cartridges for $254.74. The customer also
received a gift card for $35. This resolved the issue for customer.

Sincerely,
*******************
Executive Customer Relations
**********************
*************
Customer Answer
Date: 02/02/2023

Complaint: 18963577

I am rejecting this response because: I have the **************** statements to show that no such refund has been received.

Sincerely,

***************************
Business Response
Date: 02/02/2023
Dear BBB,
Thank you for forwarding our customers complaint. The customer was fully refunded for cartridges for $254.74 today. Customer was advised it can take ***************************************************************** account. Customer has my contact information, if further concerns arise.

Sincerely,
*******************
Executive Customer Relations
Office Depot
230201-011772
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/30/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on to search office chairs since I was in the need of one. On Bing there was an item listed at a certain price ($29.09) with their store listed as they were the ones selling them. Apparently when you do click on it it comes up at a totally different price ($309.99). They said they are not responsible for the pricing. Is this correct???
Business Response
Date: 01/31/2023
Dear BBB,
Thank you for forwarding our customers complaint. I have contacted the customer, and I addressed his issue as ********************** does not price match Bing. Customer has my contact information if he has further concerns with this issue.

Sincerely,
*******************
Executive Customer Relations
**********************
*************
Initial Complaint
Date:01/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased McAfee software Downloadable version and never received a download code.Order # *********-001 I have attempted everthing through their customer service and have not resolved.Purchase amount $19.38 I have spent hours trying to resolve Purchased 01/22/2023
Business Response
Date: 01/31/2023
Dear BBB,
Thank you for bringing the customer's concern to our attention. The complaint has been addressed with ******************** and steps are being taken to assure a better service is provided in the future.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 230128-003989
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/7/23 purchased & pd in full ******, chair could only be purchased on line, in store ************** were very professional & helpful in placing order. Product estimated delivery was 1/23/23. No email on 1/23 of delivery time. I reached out to virtual asst via chat (while still holding for a CS rep to ans phone, (I have screenshots of chat) and was guaranteed delivery 1/23, I requested an email of delivery window of what the va was texting. Nvr received; after approx 45 mins, va advised if order not received to contact them the next day? I requested va to pls ck order status several times.. finally was told order nvr processed, was told escalation team would cont me w/in 24 hrs. I requested full refund; was told they couldnt process refund, I would be contacted w/in 24 hrs. I called cs **** 1/24 & 1/26 only to be emailed a Store Complaint why would I file a complaint against the store? Today 1/27, I received a vm stating product was on bk ************** being issued. Lack of communication. My local store has lost the sale. Unbelievable!! Its sad the product wasnt available in store, not to mention I was guaranteed delivery via va when order wasnt processed.
Business Response
Date: 02/06/2023
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We are also still working with our transportation team for more information on this order as well as the associated delivery date.

We will be sure to follow up with the customer as well as the ******************** as soon as we receive an update on this matter.

Please let us know if we can be of any additional assistance with this matter in the meantime.

*******************
Executive Customer Relations
**********************
Case #******-012806
Initial Complaint
Date:01/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/25/23 I called Office Depot's **** Services because I was having a problem with my computer, they connected me to an online tech, who went through everything and seemed to fix the problem. On 1/26/23, I went n my computer and had the same problem. I again called **** Services and they said I needed to take my computer into the store because it apparently was a hardware issue. I took it into the store and their tech told me it would cost $49.99 to have my computer fixed, when I asked why, since I had coverage through the online tech service, he said it was two different things & when you came into the store, it was a separate fee. I paid the fee, he then said it would take him 10 minutes. It took him less than 5 minutes. He said it was a configuration problem. When he was first looking at my computer, before he said there would be a charge, he said it was not a hardware problem. In my opinion, he could have fixed the issue right then, without charging me. If you've already paid for tech services for online support, you should not have to pay another fee when you take it into the store. I should get my money back, paying $49.99 for less than 5 minutes of work is outrageous.
Business Response
Date: 02/02/2023
Dear BBB,
Thank you for bringing ******************************* concern to our attention. We have been in direct contact with the customer and have taken care of the charge.

Sincerely,
*************************
Executive Customer Relations
**********************
Case 230127-012789
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/26/3023 ok so I went to return my toner for different ink I used my rewards card and had the receipt. I was given an **************** gift card for 100 dollars. Thats what I used for payment I told that to the general manager she put total and it went to a gift card I no longer have. So I got screwed outta my money I want my money.. thats a very messed up way of refunded money theres no other option for the manager to pay customer (me)! So the total was ***** I want the money back check cash either way.
Business Response
Date: 02/10/2023
Dear BBB,

Thank you for forwarding our customers complaint.

We have reached out to the customer directly regarding this matter. We have reversed the credit to ******** gift card and sent a refund check in the amount of 95.91. We have also advised the customer to allow up to 21 business days for the check to be processed and sent via the U.S. mail.

Please let us know if we can be of any additional assistance with this matter in the meantime.

*******************
Executive Customer Relations
**********************
Case #******-000266
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order with OfficeDepot on Jan 7, 2023, at 6:17 PM. The items arrived in the mail on Jan 10, 2023. I noticed the item's sizes were incorrect. I immediately contacted the customer service team and requested a return label. It's now 1/25/2023 and I still haven't received any help regarding my return label. The agent claims it's "still pending vendor approval." I would greatly appreciate some help with this issue.
Business Response
Date: 01/26/2023
Dear BBB,
The customer was sent a prepaid *** return label to return the items back to Office Depot for a full refund.

Sincerely,
***********************
Executive Customer Relations
********************
Case #******-000294
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

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Office Depot, Inc. is BBB Accredited.