Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Office Depot, Inc.

  6600 N Military Trl Boca Raton, FL 33496-2434

  
• 

  Office Depot

  1454 30th St West Des Moines, IA 50266-1305

• 

  Office Depot

  2591 NW Arterial Dubuque, IA 52002-0493

• 

  Office Depot

  300 SW 5th St Des Moines, IA 50309-4630

• 

  Office Depot, Inc.

  450 N 7 Hwy Blue Springs, MO 64014-2731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a checking account with Fidelity that I don't use very often and is like my Savings account, so I balance it once a year in the summer. When I balanced it in the summer of 2021, I found the following charges: 12/04/2020DEBIT CARD PURCHASE OFFICE DEPOT #**** ************ WY1201202413746P1EJA89 (Cash)ATM/Debit card-$109.9912/04/2020DEBIT CARD PURCHASE OFFICE DEPOT #**** ************ WY1201202413746P1EJA89 (Cash)ATM/Debit card-$129.99I did not request, know about, nor authorize these charges. I immediately called Office Depot to ask for a refund and they claimed both amounts would be refunded. I took their word on good faith.However, in the summer of 2022 I was again balancing this account and found the charges had never been refunded. So I called in June of 2022 and was again told it would be refunded. Due to the previous round of them not following through, this time I checked and saw it still was not refunded. So I called again on July 27, 2022 and they gave me two service ticket numbers 186 682 36 and 186 682 46 and said both amounts would be refunded in 2 weeks. I spoke again ******************* on 7/28/22 who then told me it would take 2-4 weeks for the refunds to be reflected in my account and that the "refund is processing".However, as of today, September 4th, 2022, it still HAS NOT BEEN REFUNDED and there seems to be no accountability or recourse. How did they charge me these amounts in the first place without notifying me?How do I get my refund? Thank you for your help

  

  Business Response

  Date: 09/16/2022

  Dear BBB, 

  Thank you for bringing the customer's concern to our attention. I have been in direct contact with Mrs. ******** and we are working on getting the credits issued. Kindly allow us more time to resolve the complaint. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  **********************

  Case 220905-000232

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3, 2021, I purchased a ****** laptop and a 4-year service protection plan for a total of $656.68. This laptop became problematic (inoperable) early on, and I got the "run around". I called the local store and was told I can't return to store since it was beyond the 14-day return policy. I was redirected to service protection plan and/or manufacturer. I have yet to make any headway with the manufacturer. It's been difficult to connect. I never reached anyone through OD's customer service by phone or email. Most recently, I decided to try social media (of all things). I actually got feedback (an email). I provided a copy of my receipt and explained the issue(s). Since then, I've had back & forth email correspondence with OD's Executive Customer Relations personnel as well as the protection plan carrier which was a higher level of a runaround. On August 25, I SPOKE to a rep with the service protection plan carrier and was told a shipping label would be emailed to me to allow for return of the laptop (craptop) to troubleshoot and/or repair. On August 30, I sent a joint email to OD's Executive Customer Relations contact person AND that contact person with plan carrier informing that no shipping label and/or further instructions about service, etc were received. OD's Executive Customer Relations contact person replies to the email thread requesting the shipping label be sent to me. As of September 3, I haven't received anything. I am done. OD's Executive Customer Relations personnel seemed more focused on deferring me to the service plan carrier. The device still does not work, and customer service is lacking. I can't emphasize how much this experience has caused me to lose confidence in the quality of the product, customer service, and repair. Sadly, I bought a device that's a hinderance more than an asset. The lack of a functional electronic device drastically limits a person's ability to access to employment/education and so forth.

  

  Business Response

  Date: 09/12/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer has a protection warranty on the laptop. The warranty company has emailed the customer the return label to send laptop back for repair and then will mail it back to customer. I know this because I was included on the email they sent to customer. I also will issue customer a partial refund of $200 and have emailed her to respond with address and name for check and if she has received email to return laptop to warranty team and customer hasn't responded and is unresponsive. We've also issued customer a $100.00 gift card.
  

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case #  220904-000135

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17916992
  
  I respectfully reject the response because I do not feel the merchant has made a good faith effort.  I am disheartened by the merchant's response.  It was not until I involved BBB (by filing this complaint) that things shifted.  The merchant made efforts to contact me by email/phone and again deferred to the repairer.  The repairer's contact person then sends more emails indicating they have tried to reach me by phone and asking for me to let them know if assistance is still needed.  The repairer's approach was as though this was a new matter, when they should have been sending the email label.  I became unresponsive for solely due to health issues that left me unable to communicate. During that time, I missed calls from the merchant  and/or repairer that took place as early as 7am. I have since responded to merchant reiterating that I seek a refund for the full amount, not a gift card nor partial amount. I'm wondering if the merchant's hesitance to give a refund is because their focus is on $$$ (profit/loss). As I stated before, I have lost confidence in the product, merchant, and repairer. I have since located reviews regarding the device, the manufacturer, merchant, and repair servicer that are similar to my own struggle.  Unfortunately, what should be a quick and easy resolve has instead become overwhelming and stressful. 

  
  ***********************************

  

  Business Response

  Date: 09/21/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. At the customer request, I've cancelled her warranty and also fully refunded customer via check. One check will be for $200 and the other for $456.68 total $656.68. I advised customer to allow up to 14 days to receive the checks in the mail.
  

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case # ******-001551

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Office Depot brand ink cartridges for HP PRINTER. (952Xl and color) from a ********** ***** Office Depot. Upon installing the cartridges the printer have an error that the required chip was missing. I brought the cartridges Back to Office Depot and the manager refuses to help saying the box was already opened. Of course it was opened, how can I install the cartridges without opening the box. The cartridges are defective. I just wanted to exchange them for HP brand cartridges but the manager refuses to help. I called Office Depot customer service and they refused to help.

  

  Business Response

  Date: 09/07/2022

  Dear BBB,

  
  Thank you for forwarding our customers complaint. We have worked with the customer, and we are going to replace the ink cartridge's. The customer is satisfied. 

  Sincerely,
  *************************

  Executive Customer Relations
  **********************
  *************

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was 2/20/2022, cost was $303.37 (including tax). I have never been able to scan documents on the original, new printer and as of a couple of weeks ago it is no longer allowing me to print documents. While ***** has attempted to correct the problem by sending me replacement printers, neither of the replacement printers allow me to scan or print. Each time I spoke with an ********************** Representative, they provided me with a reference #, which are as follows: 220816-002462 (8/16/2022 spoke with *** and ***); 220822-004806 (8/22/2022 spoke with ****; when I had requested the corporate office phone #, **** told me that there is none); ************** (8/23/2022 spoke with ******, ***** and ***** at the corporate office). ***** declines to refund me my money. Additionally, Office Depot/Office Max, where I originally purchased this, declines to offer any assistance. I am frustrated with the fact that Epson does not want to satisfy me, as a consumer and uphold their duty as a manufacturer to sell quality products and at the minimum, printers that function! The Epson customer service # is **************. The Epson corporate office # is ************** option 2 (customer relations). When I purchased the printer at Office Depot/Office Max, I informed the store employee that my computer is older however, he assured me that the printer will function with my computer. When I spoke with the Office store manager, Ally, on 8/31 (phone # **************), she confirmed that the printer should function with a Windows 10 operating system. When I inquired with Ally if I would be able to bring all three printers to their store and connect them to one of their computers, to verify that the problem is not with my computer and that the printers truly are faulty, she told me that is not an option and offered no other resolve to this issue. I feel that Office Depot has also failed me, as a consumer!

  

  Business Response

  Date: 09/02/2022

  Dear BBB,
  Thank you for forwarding our customers complaint.  I have contacted the customer and resolved her concerns.  I sent the customer a $279.99 electronic gift card as a goodwill gesture.  The customer has my direct contact information.
  Sincerely,
  *******************
  Executive Customer Relations
  ********************** Your
  220902-000960

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a protection plan from Office Depot the protection plan is with Allstate Performance Protection. I have tried to file a claim with Allstate Performance Protection but Office Depot hasn't sent in my purchase information. Also I tried to file a claim online with Allstate Performance Protection and the information they request is not listed on the receipt from Office Depot. I tried calling Allstate no customer agent to speak with. The claim is for the piston on the chair leaking and not holding.

  

  Business Response

  Date: 09/07/2022

  Dear BBB, 

  Thank you for bringing the customer's concern to our attention. I have been in contact with ************** who has confirmed the complaint has been resolved. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ******************** 

  Case 220831-020815

• Initial Complaint

  Date:08/31/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item price diferrent than advertise and charge

  

  Business Response

  Date: 09/02/2022

  Dear BBB,
  Thank you for forwarding our customers complaint.  I have contacted the customer and resolved her concerns.  I processed refund for $167.25.  The customer has my direct contact information.
  Sincerely,
  *******************
  Executive Customer Relations
  ********************** Your
  220831-020802

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3rd, we bought a desk from Home Depot. **************** was very good. We left Happy. When placing the order we were told the delivery date was estimated to be Aug 8th. On Aug 10th we called to ask where the desk was. They stated that the order was accidently cancelled (even though the tracking stated it was still en route). I told them fine they need to refund our card and we would purchase elswhere, because they could not tell me when or if we would get it. ?? They sent a confirmation number for our refund and said it would be 5-7 days to have it returned on card. On August 23rd we called and asked why our card had not been refunded and they said oh it was cancelled. The refund was cancelled? I asked by whom and they could not give me an answer. They reinstated a new confirmation number. Today I called, on Aug 29th to see where my refund is. They told me it was approved yesterday and would be **** days. So, with this information, I would not buy any large purchases from them that you are not 100% confident you will keep or will be leaving with. Do not get any delivery from them. They cancel without telling you then they dont want to give your money back. I did get a new confirmation number but I'm not feeling confident that it will be refunded. I asked to speak to a supervisor but was told they are to busy and would call back. Still waiting. Not sure how to get my money back.

  

  Business Response

  Date: 09/01/2022

  Tell us Dear BBB,
  Thank you for forwarding our customers complaint.  I have contacted the customer and addressed her concerns.  The customer has received refund for the incomplete delivery order. I sent the customer a $50 electronic gift card for the inconvenience.  The customer has my direct contact information.
  Sincerely,
  *******************
  Executive Customer Relations
  ********************** Your
  220830-020415why here...

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, I received a desk that I had ordered from Office Depot for a college dorm. When I received the desk, I immediately observed that the outside of the box was damaged but was told that the desk inside was protected. Upon arriving to the dorm on August 17, I opened the box to assemble the desk and saw that the desk was damaged. On August 19, I called the Office Depot help line and was told that it would be no problem to get a replacement but I needed to call the store directly. After calling the store and talking to 2 people, they said I needed to handle the issue with the help line. So I talked to the help line again and was told that they would come to pick up the desk on Aug 23. I received an email confirmation but noticed that the address was wrong so I called again on Aug 22. On Aug 22 I was on the phone for ************************************************************************ that they would not be able to accept a return or exchange. I asked to speak to a manager and was put on hold for another 30 minutes before the line got disconnected. I called again later on the 22nd and asked to speak to a manager directly and was put on hold for another 45 minutes before I was told that manager was not available and would it be ok if the manager called me so that I didnt need to wait on hold. I said that was ok and was told I would be called within 24 hours. I was never called. I am filing this report because despite me being on the phone with them 6 times for over 4 hours total, they have not come close to fixing the fact that they sold me a damaged desk.

  

  Business Response

  Date: 08/29/2022

  Dear BBB,
  Thank you for forwarding our customers complaint. The customer will return to store and pick up a new desk.
  

   

  Sincerely,
  ***********************
  Executive Customer Relations
  ********************
  Case #******-004553

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to office depot to print out a label an mail a very expensive item for **** that I had sold. I went in. Printed my label. Got my package ready an dropped it off so **** could pick it up so it could be mailed out. Evidently it got lost. Somewhere from. When I dropped the item off an **** picking it up. Now my item is lost. It was a 300$ item. It's caused issues w ****. It's jus caused alot of stress. My package didn't jus disappear. An I want answers. I want to see video of the day I dropped it off and see what exactly happened. I deserve that much

  

  Business Response

  Date: 09/01/2022

  Dear BBB, 

  Thank you for bringing the customer's concern to our attention. Unfortunately, I have not been successful in reaching Mrs. ***** after multiple e-mails and voicemails. 

   

  Sincerely, 

  *************************

  Executive Customer Relations

  ******************** 

  Case 220826-015280

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I only received half my order and the first agent told me it was going to be redelivered. The tracking yet again says my order was delivered but it wasnt. They keep telling me that someone who doesnt live in house hold had received it. I was transferred 4 times with no solution.

  

  Business Response

  Date: 08/30/2022

  Dear BBB,
  
  Thank you for forwarding our customer complaint. I contacted *************** via email, I ensured a full refund for the missing items in her order # 262428568-001 has been processed and advised the customer to please allow 3-5 business days for the credit to be reflected in her account. I also apologized for the delay in resolution.
  The customer has my direct contact information should she have any further questions or concern regarding his matter. However,this issue has been resolved.
  
  *********************
  
  Executive Customer Relations
  Office Depot, Inc
  Case # 220826-000199

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************