Important information
- Customer Complaint:This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.
Complaints
This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 607 total complaints in the last 3 years.
- 140 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just found out this morning. Someone got into my OfficeDepot account and change my name to his name and used all my reward money to make purchasing in ***********, ** on August 8th, 2022. So I changed my password around 1 am this morning and called customer services around 8:45 am this morning. When I called customer services, she told me she can not find the order. So basically, someone working at OfficeDept has access and find out that I already changed the password But within 7 hours, that person is able to get into my account and delete purchase history. But the person still did not change his name back under my account and he forget I can check the reward history to see what order was purchased by using that reward point. So who will have available to delete the purchased history? I know as customers, we don't have access to delete any purchase history. Now, I'm very concerned about the security of OfficeDepot's website and access to customers' credit card information. I have also requested the customer services person to delete my credit card in the file. She said she will delete the credit card information. But when I log back into my account, I realized the credit card information was still there.
Business Response
Date: 08/31/2022
Dear BBB,
Thank you for forwarding our customers complaint. We have reissued the missing Rewards and have taken care of a login complaint. I have asked ************************* to reach me directly if there are any further concerns.
Sincerely,
*************************
Executive Customer Relations
Office Depot, Inc.
Case #******-008803
Initial Complaint
Date:08/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 20, 2022 I purchased ink from Office Depot online. The order was $84.48 & was supposed to be free next day shipping. Once the order was placed it gave an ETA of August 23rd. That wasn't major bc I had a project due August 24th. I didn't mind so much that LIE. On the evening of August 23rd I saw the order said it was delivered to a safe location. I've never seen that terminology in a delivery. Anyway, I never received my ink that I desperately need & have not been able to get in contact via phone or a response to my emails sent to ******************************** I need my money refunded & will NEVER order from them again after reading all of the horrifying reviews. I'm surprised with such a well known name, the lack of respect towards customers.Business Response
Date: 08/26/2022
Dear BBB,
Thank you for forwarding our customer complaint. I contacted ****************, apologized that she did not receive her order dispite that fact the tracking show it was delivered. To make this right I processed a full refund and issued an Office Depot Gift card for the frustration this situation has caused. This issue has been resolved.
*********************
Executive Customer Relations
**********************, Inc
Case #******-020715Customer Answer
Date: 09/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item and it arrived defective. Order# *********-001. I contacted them to return it and was met with terrible customer service which is obviously outsourced because I could not understand half of what multiple agents said. They sent some service to the location that the item was delivered despite the fact that I told them several times this was not my address. This happened twice. I asked for a simple shipping label to return and they always just say someone will contact you in 48 hours. I even asked for a return address and I will ship it myself. I have now spent almost 3 weeks trying to simply return an item.Business Response
Date: 08/25/2022
Dear BBB,
Thank you for forwarding our customers complaint. Customer was advised to discard the defective item and I went ahead and issued refund to customer. This will post within 3-5 daysSincerely,
***********************
Executive Customer Relations
********************
Case # ******-019046Initial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 2 I received an email that a 1 year on-demand Tech Support was renewed for another year. I never wanted a renewal on the service that I received the prior year. I called immediately and ***incidentally my credit card was charged on August 3. I have a confirmation number of ******** for the refund of the $129.99. I has been three weeks since the confirmation of the refund was received yet nothing has been credited back against my credit card. I called to follow up on August 16 and was told that the refund was pending but nothing has occurred.Business Response
Date: 08/24/2022
Dear BBB,
Thank you for forwarding our customers complaint.
We have reached out to the customer directly and a full credit in the amount of $129.99 has been issued. We have also advised they can expect the refund to reflect within 3-5 business days, as this is in accordance with the card issuing bank's internal processing guidelines.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case #******-020767Customer Answer
Date: 08/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the 20th of August, 2022, I had the pleasure of sending a 18th birthday card/package to my teen who just started university. I chose Office Depot to have the honor of initiating the delivery of said package. Unfortunately, the staff on duty at store #***** had other ideas about the transaction. ****, the manager according to his name tag, looked at me and walked away. He chose stocking shelves over selling me postage despite the fact that ***** was already serving another customer. When ***** finished with the aforementioned customer, and she learned the transaction I desired, she demanded that I walk all the way around the counter to stand at a different spot. When I informed her, from behind my mask, that I have lung disease, she exclaimed that she "can not hear you" and she said to me, "You're being difficult". She glared at me like an undisciplined 12 year old and refused to wait on me. She helped two other customers and just left me waiting. Please view your cameras. I had to use my phone to call the store to ask her to finish the transaction (I needed her to tell me the rates and dates of arrival to decide how to mail it). She stood and glared. Only when I then added, "I'm 50" did she set down the phone and finish the transaction. I felt chastised, belittled, and harassed. How would she treat an amputee standing at the counter on a new prosthetic? Our health is not her concern (though I can provide you with medical information on my serious health issues). Treating us with respect is. It is none of my business if ***** is or is not pregnant, regardless, **** could treat her better, as well. As it neared 7 pm, all he did is stand near the front door. Please reference sale # ****-4-4916-1023134-22 7 2 that ended at 7:01 pm on 08/21/2022 and included sending priority mail. Please also be aware that the register printed me a generous coupon for $10 off $30 valid only on 08/20/2022 despite the fact that the store just closed. How shall I use the coupon?Business Response
Date: 08/24/2022
Dear BBB,
Thank you for forwarding our customers complaint. The store manager contacted customer apologized and gave gift card and coupon. Customer is happy with outcome.Sincerely,
***********************
Executive Customer Relations
********************
Case #******-000385Initial Complaint
Date:08/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May ******* Order #*********-001 I purchased a Epson WorkForce WF-**** Wireless Color Inkjet All-In-One Printer on 12/5/2021 online. I started having issues with my printer over the weekend.I called Office **** customer service line @ 11;21am and spoke to a male. I didn't get his name. He gave me the number to ***** and told me I have a one year warranty and to contact them.I called Epson tech support. The tech support gave me reference# ************ she couldn't locate the printer in the system. I told the teach support if she could please hold on so I can check the manual to find it. The tech rep hung up on me she was very rude as well. I was on the call for 45 mins. I called Office **** back and explained what happened. The second rep from Office **** called Epson and stayed on the call. The second reference number is *********** the second rep had me do some trouble shooting with the printer.She advise me the printer was defective. She kept placing us on hold and giving us the run around. She told me her system was down and she would call me back within a minute and never did. I was on the second call for over hour. I called Office **** a third time and the supervisor advise me that they couldn't send me a new printer because its over 30 days.I have been on the phone all day with Office **** and Epson. ***** refuses to honor the warranty. The reps are rude and say they will call you back and they don't. All I want is replacement unit. I have only had the printer for 8 months and having issues with it.I work from home and need a working printer.I don't have extra money to buy a new printer and the prices have went up. All I want is a replacement unit if possible. I have tried to get help from ***** and they are refusing to assist me.Business Response
Date: 08/26/2022
Dear BBB,
Thank you for forwarding our customer complaint. I contacted Mrs. *******, and apologized for the trouble she encountered trying to replace her defective printer via the manufacturer. As a gesture of customer service I have processed a full refund ref order #*********-001 for the Epson printer and advised the customer she may keep, donate or discard of the item . This issue has been resolved.
*********************
Executive Customer Relations
Office Depot, Inc
Case # 220823-000384
heart 1Customer Answer
Date: 08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order Epson 200 Black ink on Friday, August 12, 2022. The cost of it was $14.70. I received the black ink on Monday, August 15, 2022. I printed five pages of a grammar test, and then my printer said black ink needs to be replaced. The ink cartridge was not a new one as you can see below. I am requesting a refund immediately.Business Response
Date: 08/17/2022
Dear BBB,
Thank you for forwarding our customers complaint.
We have reached out to the customer directly regarding this matter and a credit for the black ink has been issued. We have also informed the customer to allow 3-5 business days for the refund to reflect within their account. This is in accordance with the card issuing bank's internal processing guidelines.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case #******-000278Customer Answer
Date: 08/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 22, 2021, I went to Office Depot, store #*** in **********, **, to have a laptop wiped to factory settings in order to give it to someone as a gift. I went to the technology counter and asked the person there if this was something they were able to do and how much it would cost. The person confirmed that the service could be provided and it would cost $129.99. I agreed and paid the fee; I was contacted shortly after that the laptop was ready for pick up. I retrieved the laptop and gave it away. Fast forward to June 22, 2022 when I find a deduction from my bank account from Home Depot for $129.99. I contacted the store about the charge and they instructed me to contact the main office. After speaking with the representative from the main office, I was informed that I was signed up for some type of subscription with an annual fee. I informed them that I NEVER signed up for a subscription or authorized them to use my bank card information to do so, especially since I specifically indicated that I needed everything wiped (documents, apps, etc) with the intent of gifting it. Until the charge appeared on my bank account, I had no idea this was done or that my bank card was used in this manner. I explained this to the representative and was told that I will receive a full refund for both charges. The first call to Office Depot was made June 22, 2022 and as of today, August 16, 2022, I have yet to receive a refund. I called several times after and each representative indicated they are not sure why the refund has not been issued, they say the ticket is being elevated as priority, and someone will call me in ***** hours. I have not yet received a call from anyone and have only communicated with them when I initiate the call. I am upset that I was taken advantage of by this company and fear that I will never get my money back. It also upsets me to think about how many other people have been taken advantage of in this way! Help!Business Response
Date: 08/17/2022
Dear BBB,
Thank you for forwarding our customers complaint. The customer will be credited via credit card for $129.99 and we will also have a check sent for $129.99 and the subscription is cancelled.Sincerely,
***********************
Executive Customer Relations
********************
Case # ******-015416Customer Answer
Date: 08/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Submitted an order to Office Depot on July 27th, purchasing a gaming monitor. Delivery was supposed to happen in the next 3 business days. I didnt get the product and waited over a week. After a week, I called customer service and the lady told me someone would call me within 48hrs. I did not get a call. Instead I got an email the next day (from support) telling me my product was delivered to my apartment. I check the mailroom and the complex mailbox and nothing. I wait the weekend in case there is some sort of delay (its already been 2 weeks at this point but I needed that monitor for work) and still nothing. I call customer support today, and i speak to a representative. I tell her Im frustrated and that Id like action to be taken and that this is a horrible way to do business. She is competent and understanding, so I ask to speak to her manager since she tells me that according to their records, THE PACKAGE IS STILL IN TRANSIT. Its been 3 weeks since I submitted the order!! She puts me on hold to find a supervisor and takes about ***************************************** that due to high call volume, the supervisor cant speak to me. *** worked at a call center before, thats BS language for they dont wanna deal with it. She asks if I want them to call me back tomorrow, and I say no because I dont trust them to do so. I tell her that she needs to tell her supervisor that if they dont speak I will file a complaint with BBB. She puts me on hold and I was on hold for about 30 minutes. Spoke to supervisor who and she gave me a $30 discount on the product for my 4 weeks of waiting and loss of work from home effectiveness. Horrible customer resolution, Horrible business, and even worse customer service. Ive lost effectiveness in doing my job due to their lies.Business Response
Date: 08/18/2022
Dear BBB,
Thank you for forwarding our customers complaint.
We have reached out to the customer directly regarding this matter. The order has been delivered to the customer as of today, 8/18/2022. In addition, we have provided a $50.00 eGift Card as a gesture of customer service.
Please let us know if we can be of any additional assistance with this matter.
*******************
Executive Customer Relations
**********************
Case #******-000312Initial Complaint
Date:08/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ****** Yale paper folding machine from Office Depot on July 11, 2022 for our church to fold bulletins, brochures, etc. When I used the machine, it was not folding the bulletins correctly. I contacted ************************* customer service department and spoke with *************************** numerous times trying to get the machine to function properly. Finally, he gave me a case number to give to Office Depot so I could return the machine. It took weeks of emails, etc. but finally the machine was picked up on August 1st and returned. The *** tracking number for the returned machine is 1Z9R42E67888023496. Please see attached email thread from ************************* stating that I would receive a full refund of $484.23 within **** days after August 1st, when the machine was picked up. As of this date, August 12th, I still have not received a refund and despite sending numerous emails to *************************, I have received no response from her. I am requesting assistance to get a refund from Home Depot in the amount of $484.23 as promised.Business Response
Date: 08/18/2022
Dear BBB,
Thank you for forwarding our customers complaint.
We have reached out to the customer directly regarding this matter.
We have issued the customer a full refund and have provided the customer the reference number to the refund. We advised that it can take 5-7 business days and on some occasions it can take a little bit longer due to the issuing bank.
Please let us know if we can be of any additional assistance with this matter.
*************************
Executive Customer Relations
Office Depot
Case #******-003015Customer Answer
Date: 08/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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