Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

606 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was going to fax a legal document. It was too expensive. i cancelled the transaction. my authorization being held for 3 days. no knows why. trying calling corperate ************. could not get through the deplorable phone system. prompt after prompt. than **** not take 5 to speak to ********** $50.00 days has been held for 3 days. other companies it falls off your bank account right away. i
Business Response
Date: 11/04/2024
Dear BBB,

This was an authorization charge only and has fallen off and I spoke with customer, and she has agreed. ********************** hasn't billed the customer and will not for this cancelled transaction and this is now closed and resolved.

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:10/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
OD SENDS ***** WITH CASE OF PAPER FOR SALE. I CLICK ***** **** WITHIN 2 MONS OF RECEIVING THE ***** AND I GET **** IS NOT FOUND. THIS IS THE 5TH TIME THIS HAS HAPPENED TO ME WITH OD. THEY SEND AN ***** WITH CASE OF PAPER AT GOOD PRICE THEN YOU CLICK ON IT AND IT IS NOT FOR SALE OR OUF STOCK. THIS IS FLASE ADVERTISING. IF YOU DO NOT HAVE THE **** THEN DO NOT OFFER IT ON SALE. THEY ARE DOING THIS OVER AND OVER AGAIN AND IS BECOMING THEIR PATTERN. CLASSIC BAIT AND SWITCH. WE ADVERT THIS **** BUT DO NOT HAVE IT SO BUY THIS **** AT FULL PRICE. I WANT TO BUY WHAT WAS ADVERTISED. WE ARE ALL TRYING TO CUT ********** ARE AS WELL. DO NOT CHEAT **** CUSTOMERS TO DO IT. WHERE IS YOUR INTERGITY OFFICE DEPOT?
Business Response
Date: 11/01/2024
Dear BBB,

I've apologized to the customer via email and will have a gift card for $39.99 emailed to the customer within ***** hours. I've also escalated to the IT team to further review and ensure this is fixed for future usage.

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496
Customer Answer
Date: 11/01/2024

Complaint: 22487822

I am rejecting this response because:
Thank you for the offer. However, I do not feel that $40 is an acceptable amount for deceiving the public. Within 2 mins of receiving the email for the product for about the 5th time in 10 days and each time OD didn't have the product within minutes of receiving the email. Each time there was no such product found or it was not available. Classic bait and switch. We offer what we don't have at a low low price then we say but we have this product at a much higher price.

NO $40 is not going to cut when I was going to order the limit of 5. So this means OD attempted to cheat me 5 times.

The acceptable offer for me is 5 cases with 10 ***** each like the email from OD offer delivered to me.

******* *******
************************************

Thank you
******* *******

Business Response
Date: 11/01/2024
Dear BBB,

I've increased the gift card from ***** to $100.00 and this will be the final offer to this customer. I've also alerted the IT team of this email advertisement defect, and they are working to resolve. The customer will receive gift card within ***** hours via email.

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496

Customer Answer
Date: 11/01/2024

Complaint: 22487822

******

I will let you think about this for 24 hours. California takes this kind of issue seriously. If I was to take this information and file a complaint with the Attorney General office, California Consumer protections and California Weights and Measures office, the outcome would be very different and the cost to OD to even respond to them would be way more than your offer. I have the forms filled out to file with them already.

I was going to order 5 cases of paper and feel the fair resolution to this would be to deliver me 5 cases of paper.

Think out the above and let me know if $100.00 is still your final offer.

Thank you

******* *******
Business Response
Date: 11/01/2024
Dear BBB,

The final offer to customer is a gift card for $199.95 which is the cost for the 5 cases of paper advertised at $39.99 each. This is the final offer, and the IT team is working to fix the links moving forward. This is a one day offer and if any customer selects the link after the ******* period it's designed to trigger the message.

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496
Initial Complaint
Date:10/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: 09/25/2024 The amount of money you paid the business:$214.49 What the business committed to provide you:Trouble-free Returns What the nature of the dispute is:I returned the item immediately after it was delivered. Office Depot is still showing this return as Processing. I have spoken with **************** on three occasions, and each time was told that it is still being processed, and will require more time. I feel strongly that Processing for almost one month is unacceptable.Whether or not the business has tried to resolve the problem:Please see above. I believe that I am only getting lip-service, and that they are not making a serious attempt to resolve this.If the issue involves advertising, when and where the ad was seen or heard:I searched for and found this item on the businesss website.
Business Response
Date: 10/30/2024
Dear BBB,

I was able to confirm the customer did refuse the original delivery and it was sent back to the sender which is **** ******** not Office Depot. The misunderstanding is that customer ordered from **********************, but it shipped directly from wholesaler **** ******** not Office Depot and was refused. I issued customer his refund for $214.49 and advised him to allow 2-7 days and the refund will be posted back to his account. I will also have a $25.00 gift card emailed to the customer within ***** hours for the delays

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496
Initial Complaint
Date:10/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/3/24 my former secretary ***** ******* placed an office supply order for the ****************** Camden **** Advising office. All of our office supplies were delivered on 9/10/24 except the two round wall clocks. On 9/17/24 I called ODP to inquire about the missing items and I was told the clocks were also delivered on 9/10/24. I went to the main building to follow up to make sure the clocks were not there, and was informed there was no additional delivery. I was informed to file a lost item claim report and that I would receive an email within ***** hours of my next steps. My ticket #******-014891. When I returned from vacation on 9/23/24, I checked my email and there was no response email from ODP. I waited a week and then called again on 9/30/24 to follow up on my ticket. I was told they tried to email me and it bounced back so they closed my case. They claimed the email address on file was incorrect although it is correct on my sales receipt. Another ticket number was issued #******-000999 and I was told I would receive an email within ***** hours. I demanded to speak with someone directly and was told someone would call me within ***** hours. I never received a phone call. I attempted to resolve this one last time by calling on 10/9/24 and demanded to speak with a supervisor again. I was told the supervisor was assisting other customers and would call me when done. This was at 8:52 am on 10/9/24. As of 3:00 pm today, 10/10/24, I have not received a phone call. This is unacceptable and I want to make sure people are aware of this companies lack of professionalism and customer service.
Business Response
Date: 10/31/2024
Dear BBB,
Thank you for bringing Ms. ********* concern to our attention. The *** team has connected with the customer and has satisfactorily addressed the complaint.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241022-014712
Customer Answer
Date: 10/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a laptop at the ************************************** they put the ****************** on it but put all the wrong information on the laptop. The laptop shut off and would not turn on just 30 days of having it. I took it to the London store for assistance but ***** working that day refused to help me or my significant other. She said she would not help us unless we had a receipt. So I was able to find the receipt but ***** still refused to help us. So we came back another day and talked with ***** he has been very helpful he even was able to do a return and try to give me my $900 back but now his boss is refusing to give me the money. It had been almost a month now and no one at the ****** store or above will help or call me with any info. They refused to give me the laptop back or money so please have someone give me a call or email me letting me know they're at least still trying to resolve this issue. I was told this would be resolved in just days but now it's been a month and my significant other had to drop out of school because she has no way to do her school work.
Business Response
Date: 10/28/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and as requested, a full credit has been issued back to the customer's original method of payment at the store level. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines. As a gesture of customer service, a $100.00 gift card was also provided to the customer at the store level.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-013202
Initial Complaint
Date:10/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Office depot sold me through ******************************** a well used chair marked as new. After contacting the company I was offered a shipping label to ship it back but teh box is too damaged from the shipment to **** contacted them with no luck and am stuck with this used item that was labeled as new.
Business Response
Date: 10/21/2024
Dear BBB,

The customer didn't order from ********************** website but ******************************** and stated the chair was then provided by Office Depot. Technically this is on office supply, and they are the company who sent the customer the return label and he will send back to them for a refund. Office Depot will not be the business refunding. However, because of this issue I advised the customer I will be willing to send him an ********************** gift card for $50.00 to assist with him purchasing a box and some packaging tape and apologized to him. The customer will provide me a copy of the chair images and also the label showing it was shipped from Office Depot and the $50.00 gift card will be Office Depot's settlement for this resolution. Office Supply will have to refund the customer.

****** *****
Executive Customer Relations | **********************
********************** | **********, *******;33496

Customer Answer
Date: 10/22/2024

Complaint: 22430799

I am rejecting this response because:
No resolution here Office supply provided the chair on behalf of officedepot. Now I have to go buy a box and do their job for them because they couldn't just ship something out right, whether they were shipping to ******************************** or directly to a customer.

So yea let me fork money out of pocket to make coffeepot's life easier when they couldn't do the simple task of shipping out an item in the condition it was supposed to be in. At this point I have been to the *** store twice for them, I drive a truck, I have had to buy tape, and now a box. Not sure i care about a 50 dollar gift card, would rather it show on their record they ship out used products but label them as new.

This guy is just quick to close the BBB request.
Business Response
Date: 10/22/2024
Dear BBB,

I was able to further review, and the chair was from Office Depot, and we did ship the chair. I spoke with the customer, and he did keep the chair for a $100.00 partial refund
and I also issued him a $50.00 gift card that he will receive via email within ***** hours, and he agreed with this resolution.

****** *****
Executive Customer Relations | **********************
***************************;| **********, *******;33496
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/15/2024 $16.58 A pair of headphones Refunding me soon because on their part The business says theyll refund me but its gunna take several days but this was on them.
Business Response
Date: 10/23/2024
Dear BBB,

Thank you for forwarding the customer's complaint. We have attempted to contact the customer directly but have not yet received a response. To assist further, we've asked them to provide the original purchase information or receipt. We're waiting for the customer to follow up with us once this information is available.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-011834
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a, what was supposed to be a BRAND NEW Shaquille ******** office chair ( ********************************************************************************************************************************* ) from their website, and as it was showing unavailable for delivery and this office close to home had 1 item in stock for pickup, I decided to go pick it up.And I'm thinking that the store provided me either a used item..... or the floor display model...I realized that the box was in a vary precarious situation when picking it up, but... that's OK, I don't care about the box... the product is my concern.When my brother was helping me to assemble it ( still recovering from a surgery, can't lift weights ), we realized:1 ) NO MANUAL in the box... had to get it from the website 2 ) Both Seat Cushion and Back cushion were without a protective plastic bag... never saw a "new" item without protection of the parts in the box 3 ) Manual show Gas Lift separated from the Seat Plate... they came assembled together 4 ) Bottom of Seat Cushion shows signs of "pressure", as it was previously assembled 5 ) Several signs of wear on bottom of Stair Base 6 ) The Casters ( wheels ) are DIRTY... those small accumulations on them from the use 7 ) Several Screws show signs of being used... *****?8 ) Headrest was being pressured by one of the arm rests metal frame.. you can also see the " pressured point" on it.9 ) Small parts came in an unusually HUGE plastic bag...Extremely disappointed by Office Depot deceiving it's customers, selling used/display items as if they were new.Unfortunately due to my condition, I can't carry the chair back to the store for a full refund.I am uploading several pictures regarding the listed items above as a proof of what I said.
Business Response
Date: 10/24/2024
Dear BBB,
Thank you for alerting us to Mr. ********** issue.We've successfully addressed the concern, and Mr. ******** has expressed his satisfaction with the resolution.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241014-008855
Customer Answer
Date: 11/04/2024

Better Business Bureau:

Actually, the business response is not 100% correct.
In the end, I purchased another chair online, had it delivered to my house, and I returned the old-purchased one myself.
I just wish I didn't have all the trouble to disassemble the chair, and having to go back to the store to return it..... but it is what it is.
Sincerely,

******** ********
Initial Complaint
Date:10/09/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Office Depot regarding a troubling experience with my business's recent order cancellation and subsequent pickup attempts.On August 27, 2024, my business placed an order with Office Depot. However, after placing the order, we realized we no longer needed the items and decided to cancel it. Office Depot informed us that they would handle the cancellation and arrange to recollect the items after delivery.Since September 16, we have been in constant communication with Office Depot to schedule a pickup date and time. Each time we arrange a pickup, Office Depot has instructed us that a third-party company, VYR **, would come to retrieve the items. Unfortunately, they have failed to show up repeatedly, despite confirming appointments.We have received inconsistent updates, and each time we are assured that someone will be there, no one arrives. This has not only caused frustration but has also disrupted our business operations.I kindly request that the Better Business Bureau intervene in this matter to encourage Office Depot to fulfill their commitments and ensure that the items are picked up as promised, so we get our full refund.
Business Response
Date: 10/21/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and are still actively working on return order 387347733-001. Once the item has been returned and processed by our warehouse, the customer's full credit will be issued to their original method of payment. I have advised the customer I will continue to work on this matter until full resolved.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016441
Business Response
Date: 10/21/2024
Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We looked into this further and are still actively working on return order 387347733-001. Once the item has been returned and processed by our warehouse, the customer's full credit will be issued to their original method of payment. I have advised the customer I will continue to work on this matter until full resolved.

Please let us know if we can be of any additional assistance with this matter.
Customer Answer
Date: 11/04/2024

Complaint: 22402731

I am rejecting this response because:
Items were picked up for return on 10/23/24, however, I have yet to receive a refund for the items.

Sincerely,

Roda
Business Response
Date: 11/06/2024
Dear BBB,

Thank you for forwarding our customers rejection. We have continued to work with the customer on the status of their refund and are happy to report that a full credit in the amount of $5,131.72 has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016441
Customer Answer
Date: 11/12/2024

Complaint: 22402731

I am rejecting this response because: We have still yet to receive the refund we have been waiting for.

Sincerely,

**** ******
Business Response
Date: 11/13/2024
Dear BBB,

Thank you for forwarding our customers rejection. We have continued to work with the customer directly regarding this matter. As of this morning, they have confirmed receipt of their $5,131.72 credit. The second credit in the amount of $1,354.50 is still pending and should clear the customer's account within 3-5 business days.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016441
Customer Answer
Date: 11/14/2024

Complaint: 22402731

I am rejecting this response because: The second credit of $1,354.50, which was pending in my account for a couple of days, is no longer showing as pending. This has been an issue I encountered when dealing directly with the company; they often tell me to expect a refund within 3-5 business days, only to retract it on the fourth day. Im pleased to have received the larger refund of $5,131.72 and informed them promptly when it was deposited into my account. I appreciate the help from the BBB in resolving this matter. This situation has consumed a lot of my time, and I would like the second credit to be deposited into my account as soon as possible.

Sincerely,

**** ******
Business Response
Date: 11/15/2024
Dear BBB,

Thank you for forwarding our customer's rejection. We have continued to work directly with the customer, who has assured us that they have since received the $1,354.50 credit as of earlier today, 11/15/2024.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-016441

Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Fellowes Powershred Cross Cut Shredder at the Office Max ********, ** store. The shredder was returned and found to be defective by manager, ***** *******, who hand wrote a credit of $110.00 on my receipt. I put the receipt aside and only found it again after I moved to ******* several years ago. I went to the Office Max in ****, **, and the manager, ****, could not honor the store credit. **** gave me a card with various numbers including corporate. It appears that all numbers are directed to individuals working from home with little or no knowledge and incapable of advancing any resolution. I would appreciate the store credit of $110.00 to my account.
Business Response
Date: 10/23/2024
Dear BBB,

Thank you for bringing the customer's concern to our attention. We are currently working on getting it addressed, and we are asking for more time to resolve the matter.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241014-008855
Business Response
Date: 10/29/2024
Dear BBB,
Thank you for bringing to our attention Ms. ******** concern to our attention. We have satisfactorily addressed the complaint.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241009-016569

Business Response
Date: 11/05/2024
Dear BBB,

Thank you for bringing to our attention Ms. ******** concern to our attention. We have satisfactorily addressed the complaint with the customer.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241009-016569
Customer Answer
Date: 11/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******

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