Business Profile

Office Supplies

Office Depot, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Complaints

This profile includes complaints for Office Depot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

606 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order under Original order:385670952-001, tried to return it to the store, they said the item was thru office depot but thru a 3rd party, so I needed to do an online return, so I did , but then when I didnt get the return label, they told me I was advised incorrectly and they need to have the item picked up. I keep getting a run around to return a defect/open item. Please assist getting this item refunded. Original order:385670952-001 Return Order Number : 390153314-001 Thank you
Business Response
Date: 10/17/2024
Dear BBB,

Thank you for forwarding our customer’s complaint. We have reached out to the customer directly regarding this matter. We can confirm that the order has been returned and the customer's full credit in the amount of $40.58 has been issued back to the customer's original method of payment. We have advised the customer to allow 3-5 business days for this credit to reflect within their account, as this is in accordance with the card issuing bank's internal processing guidelines.

Please let us know if we can be of any additional assistance with this matter.

Amber King
Executive Customer Relations
Office Depot
Case # 241009-016391
Customer Answer
Date: 10/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22401085, and find that this resolution is satisfactory to me.

Sincerely,

Firouzeh Rahimzadeh
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a single mom trying to start my own business, i went in to office depot looking for business supplies shopped around for about an hour while I was shopping noticed one of the employees was following Me around the store like.i was doing something wrong..He kept approaching me asking if I needed any help or of I was.ready to.check out..I finally decided to put the few things I had back where I got them and again he approached me asking if I was ready to check out told him actually I'm putting these up and going to take my business else were as you have made me feel uncomfortable..he then proceeded to ask me what else I had and showed him my hands and he asked what did I have in my purse ? I them told him I ha e nothing in my purse or anywhere else he stood in front of my as in not letting pass by him so I opened my purse so he could look in and he then allowed me to leave..I informed him that your company has just lost a new customer and he then told me oh dang not another one..I intend to contact a lawyer today unless I hear back from someone with your company and we can
Business Response
Date: 10/15/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have attempted to reach the customer but have not received a response. To best assist in resolving this issue, we kindly request the store location information. Knowing the specific store will help us address the concern more effectively and provide a timely resolution.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-012162
Customer Answer
Date: 10/15/2024

Complaint: 22397372

I am rejecting this response because:

Sincerely,

****** ********
Business Response
Date: 10/23/2024
Dear BBB,

Thank you for forwarding the customer's rejection. Both the store management team and I have made several attempts to reach the customer but have not received a response. Unfortunately, we've been unable to leave a voicemail because the customer's inbox is currently full.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-012162
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Letter received from Office Depot Corporate Office offer to settle for $1,500 date 8/23/2024 out of court settlement, from Ms. ******** ****** Claims Examiner ******** Claims *********, ** refuse to negotiate with the offer suggested of $5,000 out of court settlement avoid a Small Claims lawsuit refused in the amount of $15,000 reason for consumer complaint filed today 10/4/2024 before filing Small Claims Lawsuit with proof to win.
Customer Answer
Date: 10/12/2024
Telephone conversation with contact person for Office Depot Ms. ******** ******* claim manager her refusal to communicate for settlement offer called; to intimidate frighten humiliate me not to continue proceeding with BBB Complaint or lawsuit for settlement only offer $1,500 not an option requesting $5,000 or small claims lawsuit for $12.500 limit if not settled out of court
Thank you again for your kind and prompt response God Bless.
Ms. **** *. N
Business Response
Date: 11/07/2024
Dear BBB,
Thank you for bringing Mrs. ******* concern to our attention.
Office Depot (through Sedgwick, its third-party claims administrator) reached an agreement with *** ***** to settle her complaint for $1,500, as indicated in a voice mail left by *** ***** to ********. However, Ms ***** subsequently withdrew from the settlement agreement and is now demanding a settlement of $5,000. As a matter of customer service, ********************** remains willing to uphold the agreement reached with *** ***** to settle for $1,500. *** ***** will be required to sign a Release to receive the settlement funds, a copy of which was already sent to *** *****.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241005-000415
Customer Answer
Date: 11/19/2024

Complaint: 22382591

I am rejecting this response because:
I reject decline the Office Depot offer for $1,500 dollars due to their inconsiderable offer concern for the damages that have occurred on my office visit with Office Depot Alameda store March 2024 for a simple repair of opening up my computer that only need a battery in the keyboard and the Technician on duty destroy over thirty thousand documents files and programs completely deleted all files documents programs on my computer dating backing to 1995 from previous computer later model with disk and connect keyboard to reserves all documents and programs that were transferred to this updated computer ******** that I had purchased at Office Depot Alameda Store in 2021 that did not require an attached keyboard that only need a battery to open up my computer the day I took into the store for repair which did not need a disk to store document's and programs that were all stored in the computer I was told at the time of purchase of the ****** updated model computer; there was no need for a disk to store document and the keyboard was disconnect from the computer that was completely destroy with all data file documents programs on the day of my visit March 2024 by the technician on duty negligence of duty and fail to take responsibility for employee negligence of duty hundreds of thousands of dollars of damages lost that occurred on March 2024 to present date 11/18/2024 to consumer ********* ***** with no remorse of apathy or concerns consideration of the years of time, money, labor, cost, lost in considerate"]

Therefore, I will have no n other choice but to pursue in a court of law for thousands of dollars hundreds of thousands of dollars in damages if my offer for $5,000 is not excepted as required in my BBB offer claim to the corporate office of Office Depot Complaint within the next (14) days of this response. This is my respond to their rejection of $5,000.

Thank You. Happy Thanksgiving

********* ***** Consumer

Sincerely,

********* *****
Business Response
Date: 11/22/2024
Dear BBB,
Thank you for bringing Ms. ******* rejection to the settlement offer to our attention. The rejection has been shared with our legal team and are considering the complaint closed.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 241005-000415

Business Response
Date: 11/22/2024
Dear BBB,
Thank you for bringing Ms. ******* rejection to the settlement offer to our attention. The rejection has been shared with our legal team and are considering the complaint closed.

Sincerely,
***** *******
Initial Complaint
Date:10/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 monitors on 9.30.24 and they were supposed to be delivered by 10.01.24. I noticed that the tracking number stated that the shipment was never picked up. I called and Office Depot customer service told me that they can't do anything until after the delivery date has passed. I called yesterday and said they can only reorder the monitors, but now I wouldn't be able to get them until next week 10.7.24. I explained that I needed them immediately for work and asked could I go pick them up myself and they said I would have to pay again even though I have already paid. I told them that was unacceptable. They said they can credit me back but that would take 7-14 days. I asked if they could extend my credit temporarily so that I could buy the monitors since I had already paid for them once with my Office Depot credit card and they said no. This monitors need to be delivered this week or I need to be able to go and get them from the store. I have already paid for them.
Business Response
Date: 10/08/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have contacted the customer directly regarding this matter but have not yet received a response. Although the order was originally expected to be delivered on 10/1/2024, it was ultimately delivered on 10/4/2024 in two separate *** shipments. We understand how frustrating this must have been for the customer and regret any inconvenience it may have caused.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-002992
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a white board that was supposed to be picked up for return on 9/25 (order no. 386326955-001) It was not. I have now chatted twice and was told both that times that they were escalating my issue ( I have the transcript of both chat conversations). I called this morning and was told that it had not been escalated and that it was just sitting there. I was told for a third time that it was being escalated (escalation no. 240930-00193. I need to be contacted by someone because I have been moving this huge board back and forth from inside to outside just in case they show up. I was told that no one had to be home for it to be picked up. I need it picked up asap. This is so unprofessional. After this, i will never use them again.
Business Response
Date: 10/14/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We can confirm that the white board has been picked up as of last Wednesday, 10/9/2024. Once the item is returned to and processed by our warehouse, the customer's full credit will be issued to their original method of payment. I will continue to monitor the status of the customer's credit and follow up with them via email once the credit has been issued.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-006268
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to receive a refund for merchandise that was not picked-up (store is closed and shuttered). Per Office Depot's policy, the merchandise should have been returned to stock and a refund automatically processed. I have been advised by customer service that a refund was processed on two separate ocassions but nothing has been received.
Customer Answer
Date: 09/23/2024
I am bewildered that customer support **** continue to instruct me to reach out the a store that has permanently closed (attached). Regardless, per policy, the money should have been automatically refuneded and why have they promised on two separate ocassions that my money was being returned only to cancel the transactions thereafter?
Business Response
Date: 10/03/2024
Dear BBB,
Thank you for bringing Mr. ********' concern to our attention. I have been in direct contact with the customer, who has shared his satisfaction with our resolution.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240923-006143
Customer Answer
Date: 10/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:09/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card from my school district for $250. I went to use the gift card in September 2024 and it said it had a $0 balance. However, the back of the gift card notes that the amount never expires and no service fees apply. I called the number on the back of the card and they said they do not work with office depot gift cards anymore. While on the phone line with the automated system, I was able to find out that 0 transactions had occurred on the gift card and the $250 was just taken away. They gave me the number for office depot who sent me to another gift card company (****************) who said they only deal with cards older than 2018 and this wasn't one of their cards because it did not have the logo etc. Each time I called Office Depot, I had to give my name, email address, phone number and address. I spoke with three different people and the calls were cut off each time (I received no call back).I worked with the online chat and asked to speak with a manager. They gave me reference number 240917-017692 and said I would be contact within ***** hours. I wrote back in a chat on Thursday because I had not heard anything. They said I should wait and hear from them soon. I called Saturday (9/21) and asked to speak with a supervisor. The supervisor called but said she could not fix this issue and that she would put me with the gift card department who will contact me Monday. She explained that she could not solve my issue. It's taken several days and multiple attempts on my part and they won't reinstate the money back on the gift card or explain why it was taken away. I asked the supervisor how to submit a complaint to someone higher because my issue is not getting solved and she reported that there was no one higher than her to complain to. I would like this money added back to the gift card.
Business Response
Date: 10/03/2024
Dear BBB,
Thank you for bringing to our attention Ms. ******* concern. I have made Ms. ***** aware that the gift card was devalued upon her employer's request and have advised her to contact her employer. Most specifically, the person responsible in issuing the gift cards.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240921-003862
Initial Complaint
Date:09/21/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order # *********-001 on 9/2/24. One of the items I purchased was #******, a notebook. According to the website, it is supposed to be 4 notebooks to a pack. I only received one notebook when my order was delivered. There was no acknowledgement via email or in the package of missing items. I contacted their online chat help on 9/8/24. The agent identified themselves as **** ****** and gave me this reference # for the chat upon request: ***908-000768. He said that the item was out of stock and the missing notebooks would be delivered to me when they were in stock. I asked him for an email confirmation of the missing items and upcoming delivery. He said he would send me one. I received no such email. On 9/15/24, I contacted their phone customer service helpline. The first time, I waited about 15 minutes, then the hold music stopped and someone seemed to pick up. But they were silent. After waiting a couple of minutes through the silence, and saying hello, I had to hang up and call back. Then I called back and tried to use the callback function by pressing 1 as directed. This did not work. Then I called again and waited about 15 minutes, when someone picked up and said they would look into it. Then after a couple of minutes of silence, without the agent saying anything, the hold music started playing again, and after about 15 more minutes, someone got back on the phone and said they had spoken to the courier, and the items would be delivered tomorrow. They said their name was ****** ***** and gave me this reference # ***-915-001-965. I asked for an email acknowledgment of the missing items and upcoming delivery, and he said they'd send one. I did not get an email. I also tried chatting with an agent again. After getting multiple messages, that I was next in the queue, the responses just stopped, and I had to give up. The items were not delivered. Two representatives have now blatantly lied to me, and I am still missing the items that I paid for.
Business Response
Date: 10/03/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer directly regarding this matter. We have collaborated with the appropriate internal team, and they have confirmed that there was an error in the listing on our website. Item #****** is actually for an individual steno notebook, not a 4-pack. The correct listing for the 4-pack is under item #*******. As a gesture of customer service, we have issued a $35.00 e-gift card to the customer via email so the ****** of notebooks can be purchased.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-002558
Customer Answer
Date: 10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** appreciate the business letting me know about the incorrect product listing and providing me with an e-gift card to purchase the correct product. However, my complaint was just as much about the terrible customer service that I received, with agents lying to me, hanging up on me, putting me on hold without notice for long periods, not even bothering to look up the order and trying to simply resolve the issue, etc. I don't need a follow-up from the business about this since I have let them know about the service that I received, but I think they should work on improving their customer service.

Sincerely,

P. Basu
Initial Complaint
Date:09/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to receive Office Depot email newsletters in my email box at ******************** I have tried multiple times to unsubscribe including two online chat sessions with Office Depot support. I still continue to receive multiple email newsletters, interfering with my work. Please permanently unsubscribe me from all Office Depot newsletters within 24 hours of receiving this. I need these email newsletters to stop arriving in my inbox. I keep being told it's being escalated and will be resolved, but it never is. Thank you for your cooperation, Dr. ****** ******
Business Response
Date: 09/24/2024
Dear BBB,

Thank you for forwarding our customers complaint. We have reached out to the customer regarding this matter. We have collaborated with the appropriate internal team to ensure the customer's email address has been successfully removed from receiving promotional emails from Office Depot. We have asked the customer to allow 10 business days for this to take effect.

Please let us know if we can be of any additional assistance with this matter.

***** ****
Executive Customer Relations
**********************
Case # ******-000546
Customer Answer
Date: 09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:09/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On Friday, September 13 2024 I found that Office Depot had the Brother ******* I had been searching for in inventory. I ordered the printer from the ************************************* store for pickup the following day. I then received the email notice that my order would be filled around 5:40 pm, followed by another email that my order had been cancelled around 20 minutes later. The letter specifically states that I will NOT BE CHARGED. Please see the attached bank statement showing that I was indeed charged. I was sent a link to follow to state why the order was cancelled but it says nothing more than the email the link was sent on, useless time waster.I then went to the Office Depot store on ********** in ******* and purchased the printer. Next I drove to the Office Depot store in ************** to ask why my order was cancelled and why I was charged while receiving an email that I would not be charged. I did not see that specific printer on their shelf or on the store floor. The only answer I received regarding my order being cancelled was that it might have been only the floor model available. ***** tried to assist because the manager was busy for the next 40 minutes. He tried to issue a refund but did not have the access to issue the refund. I told him that since it was Saturday the 14th and my wife and I were having our Anniversary that I did not have 40 minutes to wait. I asked for the manager (believe his name might have been *****) to email me, verifying my email address was the same as on my order information on his screen. He told me that the manager would send an email to me. I asked two things: #1 - The reason my order was cancelled, #2- For a refund and reason why I was charged. I was told by ***** that I should not have been charged and that I would need to wait 5 days for my money to be returned. Seems a material breach has occurred. I have a right to know why they failed to deliver, why they get to keep my money and why they don't answer.
Business Response
Date: 09/16/2024
September 16, 2024

Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************

RE: ****** ******/ BBB Case #: 22289583

Dear Ms. **************** acknowledge the receipt of the BBB Case #: 22289583.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. At the conclusion of the review, the supported documentation stated the merchandise was purchased at Office Depot not The Home Depot.

With that being said, The Home Depot considers this matter closed.

Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

***** ******
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: ********
Customer Answer
Date: 09/16/2024
The complaint made is to be directed to Office Depot at: *****************************************
*******, ** 99216.
**************************************************************************************************************
Business Response
Date: 09/17/2024

September 17, 2024

Sent Via Email
Attn: Ms. ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************

RE: ****** ******/ BBB Case #: 22289583

*********************** We acknowledge the receipt of the rebuttal for BBB Case #: 22289583.

The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. As previously stated, the supported documentation is for Office Depot not The Home Depot. Please redirect the customer to **********************.

With that being said, The Home Depot considers this matter closed.

Please know that it is The Home Depots goal to satisfy all of our customers with the products and services that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.

Sincerely,

***** ******
The Home Depot
Resolution Expediter- Executive Escalations
SF Case #: ********
Customer Answer
Date: 09/17/2024
Please see my last message as well as view all attachments. I had asked for the complaint to go to Office Depot on ******* in **************, ***
PLEASE submit to correct party.
Business Response
Date: 09/24/2024
Dear BBB,
Thank you for bringing Mr. ******** concern to our attention. We have successfully addressed the matter with Mr. ****** to his satisfaction.
Please be aware that the complaint was also addressed internally to ensure a better experience in the future.

Sincerely,
***** *******
Executive Customer Relations
**********************
Case 240918-003902
Customer Answer
Date: 10/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
PLEASE NOTE: I received a call from the Store Manager who acknowledged several problems crossed to form my unpleasant outcome. He explained how they were addressing the root-cause of the issue with their corporate office as well as gathering store employees for discussion. They offered a gift certificate and really showed attention following this complaint. They have revived my interest in shopping online with their company again. Thank you for all of your assistance.

Sincerely,

****** ******

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