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Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bluegreen Vacations Unlimited, Inc. has 58 locations, listed below.

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    Customer Complaints Summary

    • 1,885 total complaints in the last 3 years.
    • 834 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont know whats going on with our account with Bluegreen and our paperwork through Pinnacle but this is unacceptable! Pinnacle Vacations offered to cancel our Bluegreen timeshares and they gave us paperwork to sign for both contracts we had. One of the contracts was just points and the other was a fixed week kind of timeshare. We signed and returned all the necessary paperwork within the guidelines that they gave us. This all took place more than a year ago, almost 2 years. The updates theyve given to us during the past year over and over are just to tell us that paperwork is still being processed but have NEVER been able to give us a real confirmation that theyve closed our account. As if the whole thing didnt already make us anxious, we actually got a call a few months ago from the resort our timeshare was deeded to (Mountain Loft) saying that we needed to use our upcoming week. Why would we still be considered owners at this point and WHY would they be contacting us numerous times about this?!?! Weve been given no clarity whatsoever and the woman that helped us at Pinnacle, *****, has completed disappeared or just ignores us when we reach out. We need answers immediately. Bluegreen needs to confirm that were done with the timeshare, FOR GOOD.

      Business Response

      Date: 08/19/2022

      August 19, 2022

      ***************************
      BBB Services Specialist
      Better Business Bureau Serving Southeast ******* and *************
      ********************************************************************************* 33407

      RE: Consumer File No. 17692513

      Dear ********************:

      This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 9, 2022, regarding the consumer correspondence of ****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that ************************* and **************************** purchased a fixed-week ownership at Bluegreens ************* resort in **********, *********, on November 15, ****. Mr. and ***************** later purchased a deeded timeshare interest with the Bluegreen Vacation Club on March 9, 2014. Mr. and ***************** timeshare interest confers ownership of ***** Annual Vacation **** Points.

      Upon receipt of your correspondence advising of ***************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on August 11 and August 17, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence, requesting her availability to speak by telephone, and providing direct contact information. Our Specialist reached out again to ***************** by telephone on August 18, 2022,resulting in leaving a message that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ***************** directly, Bluegreen wishes to respond to ***************** concerns through the Better Business Bureau.

      ***************** primary concern is regarding the communication regarding the status of their ownership with Bluegreen. Bluegreen apologizes for any miscommunication regarding the finalization of the deed back of their Mountain Loft property and the relief provided for their Vacation **** ownership. Bluegreen would advise that our records indicate that the deed back for the Mountain Loft property was completed on July 8, 2021. Relief for their Vacation **** timeshare ownership was completed on November 16, 2020. Bluegreen would advise that on August 19, 2022, our Specialist emailed ***************** a copy of the fully executed Assignment and Release for their transfer of ownership for their Vacation **** ownership. Should ***************** have further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

      ********************************************************** **** Services
      Bluegreen Vacations Corporation

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bluegreen Vacation Club is the ultimate company when it comes to "Bait and Switch" tactics. They have completely locked me out of my account for a time before allowing me to call in to customer service to make reservations, which is little more than useless. They continue to severely restrict my account for "Suspicion of Unauthorized Commercial Activity", They have requested information from me that they already have and are playing games.

      Business Response

      Date: 08/15/2022

      August 15, 2022

      ***************************
      BBB Services Specialist
      Better Business Bureau Serving Southeast ******* and *************
      ********************************************************************************* 33407

      RE: Consumer File No. 17690465

      Dear ********************:

      This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 9, 2022, regarding the consumer correspondence of ***********************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *********************** and *********************************************** first purchased a timeshare interest with the Bluegreen Vacation Club on October 8, 2008. Mr. and ***************** increased their Points ownership by purchasing additional contracts on March 5, 2010,July 19, 2012, August 17, 2012, and June 25, 2015. **************** then solely purchased an additional contract to increase their Points ownership on January 11, 2016. Mr.and ***************** then completed their latest purchase together on September 23,2016. Then, **************** solely purchased an additional contract on December 8,2016. Mr. and Mrs. ******* timeshare interests combined confer ownership of ******* Biennial Vacation **** Points, ******* Annual Vacation **** Points, and Premier Gold benefits.

      Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to **************** by telephone and email on August 9, 2022, resulting in leaving messages advising we wish to speak with him regarding his Better Business Bureau concerns and providing direct contact information. Our Specialist reached out again by telephone on August 10, 2022, leaving a voice message that we are trying to reach him and providing direct contact information. Our Specialist received an email response from ***************, that same day, advising that his schedule was difficult and providing the most convenient time to speak with him. On August 11, 2022, our Specialist spoke with **************** by telephone, listening to his concerns, reviewing his account information, and providing further instructions concerning the compliance restrictions on his account. In addition to speaking with **************** directly,Bluegreen wishes to respond to Mr. ******* concern through the Better Business Bureau as well.

      Bluegreens records show that **************** previously directed the same consumer matter to the ******* ************************ on July 27, 2022. In addition,Bluegreen would like to respond to both correspondence concerns in Mr. ******* Better Business Bureau correspondence.

      Mr. ******* primary concern is regarding the compliance restrictions placed on his account. Bluegreen and appreciates the opportunity to address Mr. ******* concern. Commercial use of Bluegreen properties by beneficial owners is prohibited and seriously impacts the use rights of other beneficial owners as well as the operations of Bluegreen resorts. Therefore, Bluegreen endeavors to evaluate and address instances of commercial use in a timely fashion, however every situation is unique and must be evaluated on its own facts and circumstances. If **************** has any further questions or concerns, he should reach out to ******************************************

      ********************************************************** **** Services
      Bluegreen Vacations Corporation

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been using Blue Green Resorts since 2007. For health reasons we needed to sell our deeded property so we listed the property with Pinnacle Vacations, a subsidiary of Blue Green. We sold the property in April, 2022, and were directed by the selling agent to submit all necessary paperwork, which was done by May 9, 2022. We have been told, after numerous phone calls to Pinnacle, and Sterling Title Properties, that Blue Green must submit Estoppel (proof of ownership) papers to Sterling. To date (August 4) this has not been done. Sterling Title now tells me that even if they receive the Estoppel by tomorrow it will take five or six more weeks before we can receive the money from the sale. In the meantime, I fear that Blue Green will send me an invoice for maintenance fees, due in September. These fees are quite substantial, and I am not in a position to pay them.In the meantime, my husband passed away on April 23, so I am trying to resolve this problem by myself (a copy of his death certificate was sent to Pinnacle along with our final papers by May 9, 2022.)Many calls to Blue Green and "chats" to their customer service department have yielded no information. I would deeply appreciate your help in resolving this dilemma.Yours truly,*******************

      Customer Answer

      Date: 08/05/2022

      I have tried to send 2 documents to you via your email. They are photo-copies of. my documents as I do not have scanning capabilities.

      *******************

      Business Response

      Date: 08/15/2022

      August 15, 2022

      ***************************
      BBB Services Specialist
      Better Business Bureau Serving Southeast ******* and *************
      ********************************************************************************* 33407

      RE: Consumer File No. 17675540

      Dear ********************:

      This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 5, 2022, regarding the consumer correspondence of Mrs. ******************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *************************** and Mrs. ******************* purchased a Sampler Membership in 2008 with a one-time allotment of ***** Points. Mr. and ************* upgraded to a deeded timeshare interest with the Bluegreen Vacation Club on September 23, 2008. Mr. and ************* also purchased an Owner Sampler with a one-time allotment of ***** Points on March 9,2010. Mr. and ************* increased their Points ownership four times through equity trade purchases on June 16, 2010; March 18, 2011; April 22, 2013; and November 10, 2014. Mr. and Mrs. ***** timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Silver benefits.

      Upon receipt of your correspondence advising of Mrs. ***** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with ************* by telephone on August 8,2022, listening to her concerns, expressing condolences for the loss of her husband, apologizing for her frustration, and offering to find out the status of the transfer to the new owner. ************* thanked our Specialist for calling.Our Specialist advised that she will be following up with additional information. Our Specialist spoke with ************* again by telephone on August 11, 2022, advising that our Title department figured out the disconnect and why the process has taken much longer. They will be processing further and expediting the transfer. Our Specialist advised she will reach out again once additional updates are received. ************* thanked our Specialist for calling and for providing updates. Our Specialist thanked ************* for speaking with her and for her patience. In addition to speaking with ************* directly,Bluegreen wishes to respond to Mrs. ***** concern through the Better Business Bureau as well.

      Mrs. ***** primary concern is regarding the status of the sale of her ownership through Pinnacle Vacations. Bluegreen desires to be responsive to this matter for *************. As mentioned above, our Specialist provided updates regarding the delay and the current status. Bluegreen sincerely apologizes for the delays that ************ has experienced. We greatly appreciate that she reached out through the Better Business Bureau to allow us to determine the reason for the delay,rectify the issue, and continue to provide updates as we expedite the transfer of ownership. In the meantime, should ************* have further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

      ********************************************************** **** Services
      Bluegreen Vacations Corporation

      Customer Answer

      Date: 08/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/03/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im reaching out because Im a bit concerned about whether or not Bluegreen is playing games with me as an owner. They actually sent me release paperwork to get out my timeshare at the end of last year so I signed those documents and sent them back. As far as I know that only cancelled ONE of the contracts. Theres another one that I still owed money on that Id made clear to ********************** I also wanted to cancel because I cant afford it and I dont want it. They wouldnt send me paperwork to cancel this one, instead they just sent late notices and stuff telling me Im delinquent and trying to get me to pay. Ive told them more than enough times the REASONS Im ready to be done with their company and I really hoped they would do something about the other contract too. It doesnt do me much good to have one of the contracts terminated if theyre just going to keep chasing me down for the other one and threatening my credit.

      Business Response

      Date: 08/12/2022

      August 12, 2022

      ***************************
      BBB Services Specialist
      Better Business Bureau Serving Southeast ******* and *************
      ********************************************************************************* 33407

      RE: Consumer File No. 17666759

      Dear ********************:

      This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on August 3, 2022, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that ************************************* and ****************************** first purchased a timeshare interest with the Bluegreen Vacation Club on January 24,2009. ************************************* and ************ increased their Points interest by purchasing additional contracts on July 3, 2017, and January 25, 2020. ********************* and ************ timeshare interest confers ownership of ***** Biennial Vacation **** Points.

      Upon receipt of your correspondence advising of ************ concern, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ************ by telephone and email on August 5, 2022, resulting in leaving messages that we wish to speak with ************ regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ********************** on August 10, 2022, listening to his concerns, reviewing the status of their account, and advising that a Pinnacle transfer had begun, which has requirements both owners would have to meet. Our Specialist informed ********************* that she would continue to reach out to ************ to provide the same information. Our Specialist also reached out to ************ by telephone on August 11 and August 12, 2022 again leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ************ directly, Bluegreen wishes to respond to ************ concern through the Better Business Bureau.

      ************ primary concern is regarding the status of the cancellation of their timeshare purchased on January 24, 2009. During their conversation on August 11, 2022, our Specialist advised ********************** the status of his and Ms. ************ and while they were offered relief in October of 2021, that ********************* and ************ did not move forward at that time. Our Specialist informed ********************** that he and ************ will need to agree what they wish to do with their ownership. Bluegreen would advise that ********************** and *********** would need to be current on maintenance fees to be eligible for the relief offered by Pinnacle Vacations. Additionally, Bluegreen would highly recommend that ************ schedule a time to speak with our Specialist, to receive further information.

      Bluegreens ************* ********************** team has reviewed ********************** and *********** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for ********************** and ************. At this time, however, Bluegreen would advise that ******************** and ************ mortgage loan for their timeshare purchase on January 25, 2020, has been charged off due to nonpayment on November 3, 2021. Additionally, ******************** and ************ received a relief from Pinnacle Vacations for their purchase on July 3, 2017, in which ******************** and ************ were released from and their account was removed from our systems on January 18, 2022. Our Specialist would be happy to provide further information for ********************** and ************ if they wish to speak by telephone. Should ********************** and ************ have further questions or concerns, they have the direct contact information for our ***************************************************************************** **** Services
      Bluegreen Vacations Corporation

    • Initial Complaint

      Date:07/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After evaluating the lack of responses from Bluegreen Vacation Club, we would like to take this time to request that Bluegreen Vacation Club either confirms or denies the cancellation for contract # ******. We have been sending documents that require a response to Bluegreen Vacation Club. To this date we have not received a single response. Due to lack of response, we are assuming we have been cancelled out of our timeshare ownership from Bluegreen Vacation Club and are now relieved from this timeshare ownership. If this is not the case, please respond accordingly in relation to the continued matter of our request to form a mutual agreement from our timeshare referenced under contract # ******.

      Business Response

      Date: 08/03/2022

      August 3, 2022

      ***************************
      BBB Services Specialist
      Better Business Bureau Serving Southeast ******* and *************
      ********************************************************************************* 33407

      RE: Consumer File No. 17638667

      Dear ********************:

      This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 28, 2022, regarding the consumer correspondence of ***********************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

      Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

      Bluegreens records indicate that *********************** and ******************************** purchased a timeshare interest with the Bluegreen Vacation Club on July 10,2016. Mr. and *************** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

      Upon receipt of your correspondence advising of ************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out to ************ by telephone and email on July 28 and August 1, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to ************ by telephone and email again on August 2,2022, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ************ directly, Bluegreen wishes to respond to ************** concerns through the Better Business Bureau.

      ************** primary concern is with Bluegreens communication and responsiveness in resolving the issue he has experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return ownerscommunications promptly and follow through on owners issues until a satisfactory resolution is reached. Bluegreen first received Mr. and ************** letter on May 21, 2021, to which our ************* ********************** team attempted to reach ************ by telephone and email on May 27 and June 4, 2022,leaving messages and providing direct contact information. On July 16, 2021, Bluegreen received another letter from Mr. and *************, in which our ************* ********************** team replied to Mr. and ************* by email on July 27, 2021. Bluegreen then received Mr. and *************** letter on December 27, 2021. In response to the letter, our ************* ********************** team contacted Mr. and ************* by telephone and email on January 3, and January 5, 2022. Mr. and ************* sent another letter on February 7, 2022, and our ************* Specialist again reached out via email and telephone on February 14, 2022, providing the status of Mr.and *************** account. In the email, our Specialist advised that the mortgage loan for their timeshare purchase was charged off due to nonpayment and their account was terminated as of February 18, 2021. Included in the email was a copy of Mr. and *************** Notice of Termination of Owner Beneficiary Rights.Unfortunately, we were unable to discuss Mr. and *************** ownership then. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. Once again, Bluegreen is pleased to respond to Mr. and ************ through the Better Business Bureau. We hope ************ will respond to our contact attempts and speak with our Specialist by telephone so that Bluegreen can address his concerns.

      Bluegreens ************* ********************** team has reviewed Mr. and ************** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation requested for Mr. and *************. As previously stated above, Bluegreen advises that Mr. and *************** mortgage loan for their timeshare purchase on July 10, 2016, has been charged off due to nonpayment on February 18, 2021. Mr. and ************* are no longer Bluegreen owners.Our Specialist would be happy to provide further information for Mr. and ************ if they wish to speak by telephone. Should ************ have further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
      Bluegreen Vacations Corporation

    Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.

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