Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,119 total complaints in the last 3 years.
66 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a timeshare from Bluegreen Vacations some time ago in ************ **. When we purchased the time share we had an option at any time to exchange the time share for land in the ************ area. We have requested to make this exchange several times and Bluegreen keeps denying ** the option from our original contract.My desired settlement is one of two options.1. To make good on the original contract and exchange the contract for the land option.2. Take back the Time share in it's entirety. (I give Bluegreen back the time share and all benefits and liabilities associated with the time share.) I am not asking for a refund of any of my initial investment or other payments made since the time the contract was purchased.
Business Response
Date: 12/07/2022
December 7, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18474501

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 29, 2022 regarding the consumer correspondence of Mr. ********************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ********************* and Mrs. ********************* purchased a timeshare interest with the Bluegreen Vacation Club on April 10,2002. Mr. and Mrs. ****** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ************** by telephone and email on November 29, 2022,leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist then spoke with ************** on November 30, 2022, listening to his concerns, reviewing the guidelines of his ownership, and discussing options for his account. In addition to speaking with ************** directly, Bluegreen wishes to respond to Mr. ****** concern through the Better Business Bureau as well.

Mr. ****** concern is regarding his understanding that he and *************** would have the option to trade their ownership for land in the ************, ********* region. The Bluegreen Vacation Club is made up of a group of owners who share in the right to access, use, and enjoy vacations at a wide variety of resorts, sites, and amenities owned or operated as Bluegreens exclusive vacation ownership club. Bluegreen would advise ******************************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. The deed is recorded with the county government for each county where the property allocated to ********************************* is situated. Bluegreens records do not show a provision to trade their ownership for land reflected in Mr. and Mrs.****** ********* Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 3 provides there is no resale program currently offered. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ****** ownership closely. Our Specialist discussed a relief option with ************** during their November 30,2022 telephone conversation, and ************** advised on December 1, 2022 that they would like to proceed with this option. Our Specialist will continue to assist the Prices throughout this process. Should ************** have any further questions or concerns in the meantime, he has the direct contact information of our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation

Customer Answer
Date: 12/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and the current proposed resolution is satisfactory to me. The case is in progress but is not yet resolved. Per the Bluegreen rep he expects a full resolution within 60 days. I will be glad to report a complete satisfaction once I get the final release.

Sincerely,

*********************
Initial Complaint
Date:11/23/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluegreens misleading practices conned us into this contract and has caused ** to incur a large amount of debt. We have been relentlessly requesting the termination of the contract with Bluegreen, but they have refused to respond in writing with anything but a statement. The initial offer for this timeshare was based on a "once in a lifetime offer". Anytime I showed disinterest the staff would up the ante and keep sweetening the deal. The main reason we moved forward with this purchase was Bluegreen telling us they would assist with the sale of our other timeshare, but that turned out to be untrue. The ramifications from a purchase made years ago are still being felt! This complaint is to not only bring awareness to the sales practices and the lack of care Bleugreen displays, but to demand the absolution of my membership.
Business Response
Date: 12/02/2022
December 2, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18457815

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 23, 2022, regarding the consumer correspondence of Mrs. **************************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Upon receipt of your correspondence advising of Mrs. ************** and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on November 28 and November 29, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence, attaching account status documentation by email, and providing direct contact information. Our Specialist spoke with *************** by telephone on November 29, 2022, listening to her concerns and advising of their account status. In addition to speaking with *************** directly, Bluegreen wishes to respond to *************** concerns through the Better Business Bureau as well.

Bluegreen would advise that ************** previously directed the same consumer matter to the ******* ************************* Please find enclosed the response that Bluegreens **************** sent directly to *************** after receiving her correspondence through the ******* ************************* Bluegreen reiterates the positions described in our ****************s earlier correspondence to *************** dated August 5, 2022, on all subjects therein. As such,please accept Bluegreens ****************s previous response as our response to *************** Better Business Bureau correspondence as well.

In addition, Bluegreen is pleased to provide further clarification regarding the status of Mr. and Mrs. *************** After additional review of their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. and ****************However, as previously advised in our ****************s response dated August 5,2022, Mr. and *************** mortgage loan for their May 15, 2017 timeshare purchase charged off due to nonpayment on September 20, 2019. Therefore, Mr.and *************** are no longer Bluegreen owners and have been removed from our system. Should *************** have any additional questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We need to to voice our concerns and complaints in regard to the unethical behavior of this company. When we attended the timeshare presentation, we told the salespeople of Bluegreen that we were unsure if it would be beneficial for us to purchase a timeshare because my husband has just been diagnosed with dementia and we had no idea what our future or his health was going to look like. We feel that they took advantage of the mindset that we were in due to my husbands recent diagnosis. There were so many things that they told us at the time of purchase that were a lie. We were told that if we purchased points and later no longer wanted the timeshare, they would buy back those points and that it usually takes 90 days. Well, that turned out to be a complete lie. They also never mentioned that they had a use or lose it policy when it comes to the points. They also emphasized to me that I was buying something tangible and used the term deeded several times. If I had known that everything that they said was a lie then I would have never made this purchase. Furthermore, anytime that I would actually try to use this timeshare, it was practically impossible. They never had any availability, and I was told that I would have to book reservations far in advance. Once again, if I had known that initially, I would have never made this purchase. Also after trying to travel a few times with my husband, I have realized that unfortunately due to his diagnosis we are longer able to do so. This is causing a lot of stress for me. I have tried to contact Bluegreen, and I was referred to a representative named ****, but I have received an absolutely ridiculous buy-off amount, that is not affordable. I feel that they completely misrepresented this timeshare and I feel scammed. I want immediate cancellation of this contract and a refund of all the money Ive wasted on this so far.
Business Response
Date: 12/01/2022
December 1, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18456929

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 23, 2022, regarding the consumer correspondence of ********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ******************************** purchased a timeshare interest with the Bluegreen Vacation Club on April 13, 2017. Mr. and ******************* timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ******************* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on November 28 and November 29, 2022, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. ***************** replied by email on November 29, 2022,with her availability to speak by telephone. Our Specialist spoke with **************** by telephone on November 29, 2022, listening to her concerns,apologizing for their experience, offering assistance with moving forward with their ownership, and advising of the previous offer made by our ******************** ***************** declined assistance with moving forward. In addition to speaking with ***************** directly, Bluegreen wishes to respond to ******************* concerns through the Better Business Bureau as well.

******************* first concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr.and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *****************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents. ***************** emailed our Specialist on November 29, 2022,recommending our paperwork include verbal information advised by the sales site is not binding. Our Specialist responded via email on November 30, 2022,explaining the above detail as well as attaching the referenced document to his email for ******************* review.

******************* second concern relates to buy back of their ownership. ***************** states they were told Bluegreen would buy back their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

******************* third concern is about their Vacation **** Points. Mr. and ***************** earn their Points every other year. They can use all their Points in the first year. Alternatively, they can use 50% of their Points in the second year for bookings in any travel season. At the end of the first year of use, any Points over 50% remaining may be saved and rolled over for another year of use through paying an administrative fee online or by telephone with the contact center. Once Mr. and ******************* Points are rolled over, they may be used for an additional year to travel in the Red, White, or Blue travel seasons. This information is provided in the Owner Confirmation Interview at Section 2. Also, Section 2 provides the administrative fees associated with saving Points. Mr. and ***************** initialed beside Section 2, indicating their understanding of Saved Points and the associated costs.

******************* next concern is regarding their timeshare being a deeded property ownership. Mr. and ***************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. The deed is recorded with the county government for each county where the property allocated to Mr.and ***************** is situated. Mr. and ***************** are welcome to contact the relevant county governments for deed copies; however, their Certificate of Beneficial Ownership is their proof of ownership.

***************** is also concerned as she states they have never been able to find availability for where and when they want to travel due to needing to book reservations in advance. Mr. and ***************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ***************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Moreover, Bluegreen offers discounted rates to travel across the country and around the globe through our resorts, Traveler Plus, Resort ************************** (RCI), and ************** Furthermore, if Mr. and ***************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ***************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ***************** for as long as needed to provide guidance, answer questions, and book reservations. During their conversation on November 29, 2022, our Specialist offered to provide assistance with booking reservations and utilizing their ownership, but ***************** declined.

******************* final concern is that they are unable to use their ownership due to a change in ****************** health affecting their ability to travel. Bluegreen empathizes with the unfortunate circumstances of ****************** health issues that have increased since their timeshare purchase with Bluegreen. We understand that **************** is unable to travel in his current health condition.Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still,Bluegreen appreciates ***************** for sharing the health challenges affecting ****************

Bluegreens ************* ********************** team has reviewed Mr. and ******************* ownership closely, since receiving ******************* Better Business Bureau correspondence. After reviewing Mr. and ******************* ownership, Bluegreen finds that Mr. and ***************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and *****************. Should ***************** have any further questions or concerns, choose to accept the previous offer from our ******************** or decide to move forward with their ownership, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/22/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hoping your company could help me with an issue I have with Bluegreen. One of my issues with this company is that I have tried 4 times now to get them to respond to me and no one can be bothered at this very large company to answer to at least one of my letters. I dont have much time and the last thing I would like to do is waste it waiting on a company to respond to me when they have no intention of doing so. I have been sending letters to Bluegreens address at: ****************************************************************************************** since August of this year. I have not heard from them once. I have a contract with this business that I purchased in ****. I am now 83 years old and I was diagnosed with cancer and today I had my last session of radiation (I hope). Anyways, Bluegreen has been notified of this and still they choose not to respond to me. Although my contract is paid in full, my fees are current, and I have not used this timeshare in over 5 years, I find it hard to contact these people. I put it in writing that I would like them to cancel my contract but I also asked for reimbursement of my money back because since I purchased the contract there has been a constant rise in maintenace fees and membership dues. I am the only person on the contract so I dont have the money or the help they seem to think I do in order to keep this contract. Im sure that Ill be getting a bill from them here soon, while they cant be bothered to answer me which is why I need your help. Also, every time I called they didn't have anything available so to even use the timeshare I paid all this money for is impossible. Since I havent been able to use it when I wanted or have been able to get someone to answer me, I just want out of it. Please help me get out of it, get my money back, or even to get a response from someone would be great. Thank you very much for your time, ********************
Business Response
Date: 12/01/2022
December 1, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18454201

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 23, 2022 regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ********************************* became Vacation **** owners on September 29, **** by converting a week ownership into a Vacation **** Points account. Together with *********************************, ****************** subsequently upgraded their ownership interest by purchasing additional Points on July 12, ****; December 21, ****; January 7,2004; December 24, ****; and April 18, 2008. ****************** also completed an upgrade with *************************** on July 31, 2011, in addition to completing upgrades on his own on December 19, 2008 and September 21, 2018. Our records indicate that all contracts purchased with ********************************* have since been equity traded, so she is no longer an owner on the account. Additionally, ************************** was removed from her purchase contract on December 20, 2018,leaving ****************** the sole owner of his timeshare accounts. Mr. ******** timeshare interests confer ownership of ***** Annual Vacation **** Points and ******* Biennial Points, totaling ****** Points annually and Premier Platinum membership.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ****************** by telephone and email on November 23, 2022,leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to ****************** by telephone and email again on November 29 and 30, 2022, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ****************** directly,Bluegreen wishes to respond to Mr. ******** concerns through the Better Business Bureau.

Mr. ******** first concern is with the communication and response he has received from Bluegreen as he attempted to cancel his timeshare purchase. Bluegreen strives to provide receptive,reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Our records show that we received one letter from ****************** on July 11, 2022. So that we could assist, one of our ************* ********************** Specialists attempted to reach ***************** by telephone and email on July 12, 2022 and by telephone on July 13,2022, leaving messages and direct contact information. Bluegreen sincerely regrets that we were not able to connect with ****************** regarding his letter,but we are pleased to have this additional opportunity to assist him via his Better Business Bureau correspondence.

Mr. ******** second concern is that he is unable to use his ownership due to a change in his health, which has affected his ability to travel. Bluegreen empathizes with the unfortunate circumstances of Mr. ******** health issues that have come about since his timeshare purchase with Bluegreen.We understand that ****************** may be unable to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners family members, friends, and personal contacts remain able to utilize the ownership even as the owners travel is affected. Still, Bluegreen appreciates ****************** for sharing the health challenges affecting him, and we send wishes for his good health and recovery. We join him in hoping that he has completed his last radiation treatment.

Mr.******** third concern is regarding his request to cancel his ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where ***************** signed to make his timeshare purchase. ****************** had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure. If ****************** had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with ***************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ****************** during the rescission period.

Additionally, ****************** states that his maintenance fees have increased. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases, and ****************** has purchased additional Points on 8 separate occasions since his conversion to Vacation ****. Moreover,Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and prepayments before the maintenance fee bill is due. These payment arrangements would be available to ****************** if he wishes to discuss with our Specialist.

Mr. ******** final concern is regarding availability to book vacations with his ownership. Our records show a robust travel history of 61 Points reservations schedule between 2007 and 2021, including three vacations scheduled since 2018. These past reservations were varyingly scheduled in Mr.******** name, in the name of previous owners, ********************************* and **************************, or in the name of guests. ****************** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. ****************** initialed beside Section 1, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as a Premier Platinum owner, ***************** has access to our Premier wait list benefit, which allows him to request reservations four months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help ****************** to maximize Bluegreens availability by requesting vacations in advance.Finally, if ****************** wants additional information about reserving vacations,we invite him to call our customer service contact center. Our contact center is open six days a week to assist ****************** in getting the most out of his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with ****************** for as long as needed to provide guidance, answer questions, and book reservations.

Bluegreens ************* ********************** team has reviewed Mr. ******** ownership closely. After doing so, Bluegreen finds that ****************** remains responsible under the terms of the purchase agreements he executed in connection with his timeshare purchases. Bluegreen will not provide the cancellation and refund requested by ******************. Should ****************** have any further questions or concerns, he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2022 I purchased a vacation from a sales rep at a local Cabelas store which was through Blue Green vacations. I told the sales rep at the time that my husband would not be traveling with me and he said not to worry about it right then that we could get around that. He also told me that I had 2 years to take the trip. A few months go by and Bluegreen starts calling me and asking when Im going on my trip and where do I want to go because I only have until March of 2023 to take the trip. So that was lie number 1! My sister-in-law and I went ahead and chose our trip for November of 2022 so that I dont miss out on this good offer. We get down here to *********** and when I go for my 2 hour seminar on day 1 they tell me that I am not eligible because my husband didnt come with me. I told them up front that he would not be traveling with me! I tried to call the customer service number that they gave me, but since it was a Sunday customer service was closed that day. I tried to call again on Tuesday and the girl in customer service tells me that because I went ahead and stayed the entire time that they have to charge me retail for the trip! I explained to her that customer service was not open on Sunday and the girls working the seminar didnt tell me any details other than I wasnt eligible and that I couldnt go into the 2 hour seminar. I dont feel that I should have to pay retail for this trip when I was told up front that if I bought trip that we could get around the whole issue of my husband not being here for the trip. She went on to tell me how I should have checked out of my room and left on Sunday after they told me was not eligible. I flew here because I live 16 hours away from ***********. Just turning around and going home was not an option!
Business Response
Date: 11/30/2022
November 30, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18453484

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 22, 2022, regarding the consumer correspondence of ****************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate **************************** purchased a four-day,three-night promotional vacation package at a participating partner hotel for $179 on March 5, 2022. At that time, ***************** was informed of the terms and conditions of her purchase including the attendance requirement at the sales presentation to receive the gifts and promotional rate for her stay.

Upon receiving the Better Business Bureaus correspondence advising of Mrs. *************** and in accordance with Bluegreens desire to provide each guest education, resolution, and ongoing service, Bluegreens Customer Experience Specialist reviewed ***************** account history and reviewed previous telephone interactions. Our Specialist reached out to ***************** by email on November 23, 2022,advising her of the review of the telephone and onsite interactions.Our Specialist determined that ***************** advised a telephone agent correctly of her marital status, but the agent did not update the information properly.In addition, the reservation confirmation agent did not properly inform her that her spouse would be required to travel and attend the sales presentation in order to be qualified for the promotional discounted rate and gifts. Our Specialist also advised ***************** that she made an exception in order to provide a refund of the full retail rate of $280.50 that she had been charged. Our Specialist also reached out by telephone on November 23, 2022, resulting in leaving a voice message. ***************** returned the call the same day and was provided the details by another agent. ***************** stated she was happy and satisfied with the resolution. In addition to communicating directly with ******************Bluegreen wishes to respond to her concern through the Better Business Bureau as well.

***************** primary concern is that she was charged the retail rate for her promotional marketing stay, although she states she was advised by the sales representative that her husband did not have to travel or attend the sales presentation. **************** was provided all terms and conditions of her purchase in her purchase receipt and the details of participation. ***************** was advised at the time of her purchase of the requirement to pay the retail rate of her stay if for any reason she did not attend the sales presentation and tour during her promotional marketing stay. In addition, Bluegreen provided an email confirmation providing the Details of Participation along with the purchase receipt. Upon arriving for her presentation, ***************** was advised she did not qualify due to having marked her marital status as married, when her purchase information showed a marital status of single. ***************** paid $179 at the time of the purchase of her vacation package which covered all four nights of her stay as long as she attended the sales presentation and tour.***************** states she was not advised that she would be required to pay the retail rate after her disqualification at the *************** Due to discrepancies in how ***************** marital status was listed at the time of purchase and when confirming her reservations, it was determined that the reservation agent did not update and properly confirm her marital status. Bluegreen assures ***************** that appropriate coaching will be shared with the agents involved.

Bluegreen apologizes for any inconvenience that this misunderstanding may have caused *****************. We are also pleased to have another opportunity to communicate and quickly resolve ***************** concern to her satisfaction through the Better Business Bureau. Should ***************** have further questions, we kindly request that she reach out directly to our Customer Experience Specialist at the contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are Bluegreen points owners and have been very happy since purchasing ownership in 2007. We recently purchased a hotel reservation via the Bluegreen website using Traveler's Plus at *******************. We secured the dates of travel and paid our fee. We received an email confirmation of the reservation. We then purchased airfare and park tickets for ***********. About a week later, we received a cryptic email stating there was a mapping error and the reservation was really for a ************************. We do not want to stay at that resort and want what we reserved and paid for. This seems to be a case of Bait and Switch. There are rooms available, however, now the price has doubled. We have tried to resolve the issue with Bluegreen/Traveler's Plus with no avail. I am at a loss on how to resolve at this point. All we want is the reservation we made and paid for.
Business Response
Date: 12/02/2022
December 2, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18451843

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 22, 2022, regarding the consumer correspondence of **************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* and ************************** purchased a timeshare interest with the Bluegreen Vacation Club on June 13,2006. Mr. and ***************** subsequently increased their ownership interest by purchasing additional Points on July 20, 2015. Mr. and ***************** also purchased a one-year Sampler package of additional Points on June 2, 2010, as well as acquiring Points via secondary market transfers on January 7, 2011 and October 24, 2012. Mr. and Mrs. ******* timeshare interests confer ownership of ****** Annual Vacation **** Points and ****** Biennial Points, totaling ****** Points annually.

Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist attempted to reach ***************** by telephone and email on November 23, 2022,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. ***************** replied by email on that same date to provide her best callback number. Our Specialist then spoke with **************** on November 28, 2022, listening to her concerns and offering to work with our Traveler Plus team on Ms. ******* behalf. Our Specialist spoke with **************** a second time on December 1, 2022, providing additional clarification from our Traveler Plus team and offering resolutions for ****************. In addition to speaking with **************** directly, Bluegreen wishes to respond to Ms. ******* concern through the Better Business Bureau as well.

Mrs. ******* concern is regarding a discrepancy with a reservation scheduled through Traveler Plus, and Our records show that, on November 3, 2022, the Hudsons scheduled a reservation at ******************** Resort- Riverside. However,due to a booking error with the supplier, the reservation had to be relocated to the Fairfield Inn in *******. Bluegreen sincerely regrets any frustration or disappointment the Hudsons experienced caused by this error. At the time the reservation was changed, our Traveler Plus team offered the Hudsons an alternative destination along with a 50% refund of their **************** price. However, the Hudsons rejected this offer because it was not for their originally booked location. Therefore, the reservation at the Fairfield Inn was cancelled, with a full refund processed for the Hudsons on November 21,2022.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* booking experience closely. While Mr. and Mrs. ******* preferred destination of Disneys ********************************************* is not available through Bluegreen, our Traveler Plus team has offered to work with the Hudsons to find an alternative that is available. Our Specialist also offered to provide the Hudsons with ***** Courtesy Points but did encourage **************** to first speak with Traveler Plus, as that course of action will give her the best chance of securing arrangements similar to her preferred booking. **************** has agreed to speak with our Traveler Plus team to resolve the issue. Should ***************** have any further questions or concerns in the meantime, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our journey with Bluegreen Resorts started on December 30, 11, while my wife and I were in ************, ************** to celebrate our wedding anniversary. On the morning of December 30, 2011, we went to a ******************* for breakfast. At the outside entrance of restaurant, there was a gentleman standing at a Bluegreen Resorts' booth. As we were about to enter the restaurant, my wife and I were approached by the gentleman at the Bluegreen Resorts booth who stated that he was working for Bluegreen Resorts. He asked us why were we in ************ and where we were staying. We informed him that we in ************ celebrating our wedding anniversary and that we were checked in at a local hotel. He then asked if we were interested in never having to pay hotels expenses again. We asked him what was he selling? He replied that we could receive a $100 gift card and a three-day 2 nights hotel accommodation if we agreed to attend an information session that was being hosted by Bluegreen Resorts at a location in ************, **************. He stated that we would not be under any obligations to purchase anything, but we would be presented with information that would inform us of a way we could take vacations anytime and anywhere we wanted in luxurious home style accommodations that could accommodate our entire family. We agreed to take the offer because we felt that getting a $100 gift card and 2 free nights' accommodation at a hotel without having to pay was worth attending the informational session since we often traveled to ************. We were assured that the informational session would not exceed 90 minutes and we would not be pressured or under any obligations to make a purchase.On December 31, 2011, we arrived at the Bluegreen informational center in ************, ************** at approximately 2:00 pm. We entered the building and were told to sign in and someone would be with us soon.
Business Response
Date: 12/09/2022
December 9, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18451616

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 29, 2022, regarding the consumer correspondence of Mr. ********************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ********************* and ******************************** first purchased a timeshare interest with the Bluegreen Vacation Club on December 31, 2011. Mr. and ***************** subsequently increased their ownership interest by purchasing additional Points on April 9, 2014 and April 5, 2017. Mr. and Mrs. ******* timeshare interests confer ownership of ***** Biennial Vacation **** Points and ***** Annual Vacation **** Points.

Were **************** not represented by counsel, our Specialist would be pleased to assist **************** with information about their ownership concerns. However,because **************** has elected to move forward with legal representation,Bluegreens Specialist is unable to speak with ****************. Although we are unable to speak with **************** directly, Bluegreen wishes to respond to Mr.******* concern through the Better Business Bureau.

Mr. ******* primary concern arises from the sales presentation they attended. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the presentation, the time can be lengthy. Bluegreen attempts to abbreviate the lengthy process by summarizing the most pertinent details of the ownership during closing. Our sales teams share a wealth of information about our product. However, Mr. and ***************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership closely. After reviewing Mr. and Mrs. ******* ownership, Bluegreen finds that Mr. and ***************** are not entitled to cancellation or refund. Mr. and ***************** remain bound to the terms of the purchase agreements and promissory notes they executed for their December 31, 2011, and April 5, 2017 timeshare purchases. Should **************** have any further questions or concerns, we kindly request that Mr. ******* legal representation contact Bluegreens **************** directly as any correspondence will be handled by Bluegreens ****************.

Sincerely,

***************************
Manager, **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 12/12/2022

Complaint: 18451616

I am rejecting this response because: I have attached a copy of the fraud report stating there was fraud and misrepresentation that occurred on the side of Bluegreen Vacations.
I am not asking for a refund I just want to have my contracts cancelled with Bluegreen Vacations and to be relieve of all future financial obligations, I would like to request a Deed in Lieu of foreclosure at this time.

Sincerely,

*********************
Business Response
Date: 12/19/2022
December 19, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18451616

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 29, 2022, regarding the consumer correspondence of Mr. ********************* and Mr. ******* rebuttal correspondence received on December 12, 2022. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Bluegreen desires to be responsive to Mr. ******* issues of concern and resolve this matter. However, **************** raises no new issues in his recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated December 9, 2022. Bluegreen remains firm that we will not cancel Mr. and Mrs. ******* ownership. Mr. and ***************** remain bound to the terms of the purchase agreements and promissory notes they executed for their December 31, 2011, and April 5, 2017 timeshare purchases. As previously advised, should **************** have any further questions or concerns, we kindly request that Mr.******* legal representation contact Bluegreens **************** directly as any correspondence will be handled by Bluegreens ****************.

Sincerely,

***************************
Manager, **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/22/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB / To Whom it may concern,We are filing this complaint against Bluegreen Vacations in hopes of reaching some sort of agreement in regards to our timeshare cancellation request. We have many, many concerns regarding the timeshare they sold us and we have tried reaching out to them directly with no success. We were told the timeshare we were purchasing was a great financial investment but we have come to realize that it was the complete opposite. We have paid them in full (thousands upon thousands of dollars) and have not once been able to use the timeshare. We were held hostage during the presentation. We were not told the maintenance fees would increase. We have never been able to find availability where and when we wanted to go. These are just a few of the reasons why we want our contract cancelled along with the fact that again,we have paid Bluegreen their mortgage loan in full and have not once been able to use this thing. We request that Bluegreen cancel our contract and refund us in full.********************* *************************
Business Response
Date: 11/30/2022
November 30, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18451248

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 22, 2022, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and Mrs. ********************* purchased a timeshare interest with the Bluegreen Vacation Club on January 8, 2006. Mr. and Mrs. ****** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone and email on November 23 and November 28, 2022, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on November 29, 2022, resulting in leaving a voice message that we are trying to reach ************** and providing direct contact information.Although we have been unable to speak with ************** directly, Bluegreen wishes to respond to Mr. ****** concerns through the Better Business Bureau.

Mr. ****** first concern is regarding the lack of response they received from Bluegreen when they requested to cancel their timeshare ownership and receive a refund by email. Bluegreens records indicate that we received emails from Mr. and *************** on July 8, July 29, and September 15, 2022. However,since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased to have this opportunity to assist ************** via his *************** correspondence.

Mr. ****** second concern involves Bluegreen as a financial investment. Bluegreen believes we sell a valuable vacation product. Still, the timeshare interest Mr. and *************** purchased is for their familys personal use and is not intended as an investment or to earn a return on an investment. Owner Confirmation Interview Section 3 provides that the ownership purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Mr. and *************** initialed beside Section 3, signifying they agreed the purchase was not for investment purposes. In addition, Owner Beneficiary Agreement Section 5:Purchasers Acknowledgments disclaims the investment potential of the ownership and affirms that the purchase is for personal use.

Mr. ****** third concern is that they have never used their ownership. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience Mr. and *************** need to remind them why they purchased a vacation ownership. We would advise Mr. and *************** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help Mr. and *************** get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with Mr.and *************** for as long as needed to answer their questions and reserve vacations. Additionally, Bluegreen also offers Mr. and *************** an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call is scheduled at their convenience for a highly-trained Bluegreen agent to call Mr. and *************** and describe the countless benefits of their ownership. This educational call is an opportunity for Mr. and *************** to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

Mr. ****** next concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen endeavors to make maintenance fees manageable for owners by offering payment options for maintenance fees, including payment plans, and advance prepayments before the maintenance fee bill is due.

************** is also concerned regarding pressure he states they felt to purchase at the sales presentation. Bluegreen would advise that Mr. and *************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and *************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. ****** final concern is that he states they have never been able to find availability for where and when they want to travel. Bluegreen offers discounted rates to travel across the country and around the globe through our resorts, Traveler Plus, Resort ************************** (RCI),and ************** Mr. and *************** chose to allow their Traveler Plus membership to expire on January 31, 2008. Bluegreens records do not indicate that Mr. and *************** have called in for assistance with booking reservations or any other questions during their 16 years of ownership. Bluegreen has made attempts to engage Mr. and *************** with their ownership through reaching out to them by telephone and through promotional and informational emails providing updates regarding their ownership benefits. Moreover, our records show that Mr. and *************** logged in to their Bluegreen owner website for the first time on December 8, 2012, and have never logged in again. Their Bluegreen owner website provides access to a wealth of information about their ownership, educational materials, such as live and recorded webinars, learning opportunities, and printable resources. It is also one of several ways that owners find availability and book reservations. As previously mentioned, another way is to reach out directly by telephone to our customer service contact center. In addition, our Specialist would be glad to assist Mr. and *************** with learning how to use their ownership.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ****** ownership closely, since receiving Mr. ****** Better Business Bureau correspondence. After reviewing Mr. and Mrs. ****** ownership, Bluegreen finds that Mr. and *************** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and ***************. Bluegreen would advise that Mr. and Mrs. ****** mortgage loan in connection with their timeshare purchase is paid in full. Should ************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:11/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it Concerns / Better Business Bureau,We purchased a timeshare from Bluegreen Vacations last year and we are now wanting out of it. We have tried contacting Bluegreen regarding this request but can not seem to receive any response back from them. This purchase was made at one of their sales presentations in *******, ******** and we now realize that during this presentation, we were completely lied to by Bluegreens salesmen. We are retired and on a fixed income and can no longer afford to keep this timeshare.Along with our request to be released from our timeshare, we also feel that we deserve to be refunded as well.Thank you for your help.***** and *******************
Business Response
Date: 11/21/2022
November 21, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18414121

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 16, 2022, regarding the consumer correspondence of **************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *********************** and ************************** purchased a timeshare interest with the Bluegreen Vacation Club on June 16, 2021. Mr. and ***************** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of ***************** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist reached out by telephone on November 16, 2022, resulting in being unable to leave a voice message due to receiving a busy signal. Our Specialist also followed up by email on November 16 and November 17, 2022,advising that we wish to speak with *************** regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with *************** by telephone on November 17, 2022, listening to her concerns,offering Points for an issue with a stay booked with Resort ************************** (RCI) through their ownership benefits, and advising of potential resolutions for their ownership. *************** declined the Points and potential resolutions offered stating they refuse to use the ownership further. In addition, to speaking with *************** directly, Bluegreen wishes to respond to **************** concerns through the Better Business Bureau as well.

***************** first concern is with Bluegreens communication and responsiveness as they attempted to cancel their ownership by email. Our records do show that two emails were received from Mr. and *************** on July 20, 2022 and September 1, 2022. However, since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused, but Bluegreen is pleased to have this opportunity to assist *************** via her Better Business Bureau correspondence.

***************** second concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 14 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 14 provides a space for Mr. and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and *************** completed this field with None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr.and ***************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

***************** final concern is regarding affording their timeshare ownership.Bluegreen would advise Mr. and *************** that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of Mr. and ***************** Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. If they were uncomfortable with the financing terms, Mr. and *************** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover,Mr. and *************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments associated with their purchase, including the maintenance fees, the **** Dues, and the mortgage loan, and that it would not pose an undue financial burden for their family. Bluegreens records indicate that the mortgage loan in connection with their timeshare purchase is paid in full.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** ownership closely, since receiving ***************** Better Business Bureau correspondence. After reviewing Mr. and ***************** ownership, Bluegreen finds that Mr. and *************** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and ***************. As previously mentioned,Mr. and ***************** mortgage loan in connection with their timeshare purchase is paid in full. Should *************** have any further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 11/23/2022

Complaint: 18414121

I am rejecting this response because:
Dear ********************,

Please accept this as our rejection of Bluegreens response. After initially submitting our BBB
complaint, we received a call from one of Bluegreens customer care managers, ***************************,
who gave us the option to 1. List our property for sale with Pinnacle. 2. Transfer our property to
a friend or family member. Or 3. Surrender our property back to Bluegreen in return for a year of
maintenance fees.

We let her know that we have already previously listed our property for sale and paid $69 and
nothing ever came from it. We told her that we would not be transferring this to anyone (If we
want out so badly why would we pass this along to someone else?). We also dont agree with
Bluegreen requiring us to pay a year of maintenance fees in order to surrender our property back
to them when they wrongfully sold it to us in the first place.

We were lied to by Bluegreen sales representatives at the time of purchase. We dont care what
Bluegreen says or what the contract we signed says, theyre sales people who are representing
their company outright lied to us. We were specifically told by these salespeople that Bluegreen
would buy back the property and only charge a transaction fee if we ever decided to cancel.
******** made it clear that she didnt believe this happened as all she could do was reference
the contract we signed stating that Bluegreen does not buy back property. We need Bluegreen to
explain why their sales representatives would tell us this in confidence knowing that its not
true. It seems to us that they told us whatever they could, lies and all, to get us to purchase. They
rushed us through signing the contract and did not go into detail about what we were actually
signing. Probably because if they did, they know people would not go through with the purchase.

We also told ******** that during our sales presentation we were told we would have no
problems with finding properties in our desired vacation area. We let her know that when we
booked our first vacation, the closest property that was available was still an hour and a half
from our desired location and it wasnt even through Bluegreen, it had to be through RCI. When
we went on the trip it was nothing like anything we were ever shown during the sales
presentation. The unit smelled of mildew and looked like it hadnt been updated since the
1950s. The air conditioner was so loud that you couldnt even hear the tv but you had to keep it
running to reduce the heavy mildew smell. We had to launder our towels ourselves and provide
our own toilet paper as there was no sign of housekeeping. We left this trip 2 days early and
when we told Bluegreen about what had happened they told us it was not Bluegreens problem
and that we should complain to RCI.

The only thing of value ******** offered to us was ***** points as Bluegreens apology but we
refused them as we do not want to be affiliated with this company any longer. That ***** points
wont get us anywhere. Theyve already lied to us and we are done with them. We want to
surrender the property back to Bluegreen but WILL NOT pay them any additional money. ****
is in his 80s and has limited mobility. Getting around for him gets more and more difficult every
month. We pay a ridiculous amount already in maintenance fees (enough to take a very nice
vacation EVERY year, not just every other year with Bluegreen). We are both retired and on a
fixed income and this company has taken complete advantage of us. We hope these
representatives of Bluegreen dont treat their elderly family members the way that they have
treated us. We have worked our entire lives to retire and Bluegreen has quite literally ruined our
retirement for us. I hope they find peace knowing that and I hope that when these Bluegreen
people get to retirement age one day, no one takes advantage of them or treats them like they
have us. We just want out of our contract and a refund of one year of maintenance fees for the
inconvenience they have caused us. We have nothing left to give.

**************************** and *******************
Business Response
Date: 12/01/2022
December 1, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18414121

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 16, 2022, regarding the consumer correspondence of **************************, and ***************** rebuttal correspondence received on November 23, 2022. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.

Upon receipt of your correspondence advising of ***************** rebuttal, our ************* ********************** Specialist reached out by telephone and email on November 29 and November 30, 2022, resulting in leaving messages that we wish to speak with her regarding her rebuttal correspondence and providing direct contact information. Although we have been unable to speak with *************** directly, Bluegreen wishes to respond to ***************** rebuttal through the Better Business Bureau.

***************** rebuttal correspondence expands on the same concerns stated in her original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated November 21, 2022, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in ***************** rebuttal correspondence.

***************** first additional concern is that she states they were told that Bluegreen would buy back their ownership if they ever wanted to cancel. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 13(d)provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare.While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation. *************** states that they have listed their ownership for resale, but it has not sold at this time.

***************** second additional concern arises from the sales presentation they attended. She states they were rushed through signing the contract documents during their closing and were not given enough detail about their purchase. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the presentation, the time can be lengthy. Bluegreen attempts to abbreviate the lengthy process by summarizing the most pertinent details of the ownership during closing. If Mr. and *************** wanted additional time to review the purchase information and documentation before signing, they were free to request additional time with the documents from a Bluegreen representative before executing the purchase paperwork.

***************** third additional concern is regarding availability to book vacations with their ownership. Mr.and *************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and *************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore,if Mr. and *************** desire any additional information about their ownership or assistance reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and *************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and *************** for as long as needed to provide expert guidance and answer all her questions.Additionally, Bluegreen also offers owners the opportunity to schedule Understanding New Ownership calls. Understanding New Ownership calls are scheduled at a dedicated time for a highly trained Bluegreen contact center agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. These educational calls are an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions, and helpful service.

***************** final additional concern involves experiences with resort villas booked through Resort ************************** (RCI) that did not meet their expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations.It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items,clean areas needing attention, or move Mr. and *************** to another resort villa accommodation if one was available. We encourage owners and guests to call our customer service contact center about their resort service experiences, as our customer service agents can review their situation and assist with their concerns appropriately. In this case, since the reservation was booked through RCI, Mr. and *************** would have needed to reach out to RCI directly regarding their concerns. However, as *************** mentions, our Specialist offered ***** Points due to the issues with their stay through RCI.However, *************** declined the Points.

Bluegreens ************* ********************** team has again reviewed Mr. and ***************** ownership closely, since receiving ***************** rebuttal correspondence. Bluegreen still finds that Mr. and *************** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Again, Bluegreen will not provide the cancellation and refund requested for Mr. and ***************. As previously advised, Mr. and ***************** mortgage loan in connection with their timeshare purchase is paid in full. Should *************** have any further questions or concerns, she has the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 12/08/2022

Complaint: 18414121

I am rejecting this response because:
Bluegreen is quite literally just repeating themselves. Can the BBB not do anything to help us? If
not, well go ahead and file a complaint with the ************************ and start posting
public reviews and complaints against Bluegreen. Can the BBB help us or are we just wasting
our time. What Bluegreen has done to us is absolutely unnecessary. I guess in ******* you can
work hard your entire life while looking forward to your retirement years and a greedy business
such as Bluegreen can completely wipe that enjoyment away. Thats exactly what they have
done. They have preyed on us as senior citizens and are continuing to do so. We are retired.
We are on a fixed income. This company ought to be ashamed of itself as they are ripping off
two senior citizens who are just trying to enjoy the rest of their lives in peace. ***************************,
how would you feel if this was happening to your mother or grandmother?? Bluegreen knows
theyre wrong or else they wouldnt have offered to give us more points for free. So instead of
giving us more points, why cant Bluegreen just release us from the contract and let us be
free?? We have paid the mortgage, theyre not going to get anything further from us. Instead of
keeping us as owners and not getting another dime from us, why wouldnt they rather take it
back and resell it to a new owner who theyll actually get money from? Were not paying another
dime. We have already paid $13,000 plus another $1,000 in maintenance fees and dues. We
paid all of this to only take a one week vacation which was cut short by 2 days due to the
horrendous accommodations and state of the room. Bluegreen has already made a more than
generous profit off of us. This is elder abuse and elder financial exploitation. Were sure the
Attorney General and other offices would love to hear about this.

**************************** and *******************
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very disappointed in Bluegreen Vacations and the lack of assistance I have been provided. I regretfully purchased a timeshare membership with their company while at one of my childrens dance competitions in *******. I was promised that I would be able to travel a whole lot if I purchased this timeshare. The points package that was sold told to me was ***** points, which only equals about $300 for any trip that I want to go on/ book. I am full-time active military, and finding the time to travel in the first place is difficult, but adding that I have to book Vacations on Bluegreens terms makes it impossible for me to use this timeshare. I have reached out to their department to advise of my need to end this membership because it financially doesnt make sense to own. I spoke with ****, who made it seem like he was going to help me, and that he genuinely cared. Now, they are trying to get me to pay them more money to cancel the membership. They are asking me to pay them ***** dollars when I should be compensated for all the lies they told me about this membership in the first place. I have done my research, and it seems that their company has a history of scamming active military and those who have fought for our County. https://*******************/lawsuit-settlements/military/bluegreen-vacation-club-overcharges-military-vets-class-action-alleges/. Looking at my own contract, I was charged a *****% percent interest rate. Bluegreen needs to return every ***** that I have contributed to their company.
Business Response
Date: 11/21/2022
November 21, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18412797

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 16, 2022, regarding the consumer correspondence of ************************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* purchased a timeshare interest with the Bluegreen Vacation Club on July 21, 2016. Mr. ****** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ****** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with Mr. ****** by telephone and email on November 17, 2022, listening to his concerns, discussing a potential resolution through our ******** team and advising that there is no provision for cancellation. In addition to speaking with Mr. ****** directly, Bluegreen wishes to respond to Mr. ****** concerns through the Better Business Bureau as well.

Mr. ****** first concern is with Bluegreens communication and responsiveness in resolving the issues he has experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached. Bluegreens records indicate interactions with our Responsible Exit team. In these interactions, our representative listened to Mr. ****** concerns and offered assistance with many aspects of his ownership. Our ************* ********************** Specialist began outreach to Mr. ****** as soon as we received his Better Business Bureau correspondence, providing further explanation of the ******** settlement opportunity that was offered to Mr. ******* which would allow him to exit his contract in good standing, as Mr.****** had declined this offer. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. Once again, Bluegreen is pleased to respond to Mr. ****** through the Better Business Bureau.

Mr. ****** second concern is regarding the guidelines to book vacations with his ownership. Mr. ****** was advised during the sales presentation that Bluegreens business operates on a reservation guideline and booking window.This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. ****** initialed beside Section 1, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr.****** wants additional information about reserving vacations, we invite him to call our customer service contact center. Our contact center is open six days a week to assist Mr. ****** in getting the most out of his Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with Mr. ****** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ****** third concern is the financial obligations for his timeshare ownership. Maintenance fees are detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. ****** initialed next to Section 8, indicating his understanding and consent to maintenance fees. With respect to ******** payments and interest rates, those purchase terms were advised on the second page of Mr. ****** Owner Beneficiary Agreement. Mr. ****** was under no obligation to purchase if he was uncomfortable with these financing terms.Moreover, Mr. ****** initialed beside Section 12 of the Owner Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for his family at its current financing terms.

Mr. ****** next concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr. ****** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. Mr. ****** by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. ******* as a purchaser,should not rely on any oral or written representations that are not set forth in the contract documents.

******** Mr. ****** is concerned about reviews, from those who have and continue to serve in the military, and the rate he was offered at the time of purchase. Bluegreen would like to thank Mr. ****** for his years of military service and his commitment to our country. Bluegreen values military service and may offer military service personnel special rates on account of their service and other factors because each of Bluegreens sales offers is unique to the prospective owner. We would remind Mr. ****** that Bluegreens sales proposals can vary and the offers presented to him on the date of his purchase were only good specifically for Mr. ****** as an individual on his specific purchase date. Still, Mr. ****** was not under any obligation to sign contracts and could have left our welcome center without purchasing if he felt the Bluegreen product did not suit his vacation needs at the pricing offered.

Bluegreens ************* ********************** team has reviewed Mr. ****** ownership closely. After reviewing Mr. ****** ownership, Bluegreen finds that Mr. ****** remains responsible under the terms of the purchase agreement and promissory note he executed in connection with his timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. ******* At this writing, Mr.****** ******** loan in connection with his timeshare purchase on July 21,2016 is currently 124 days past due. Bluegreens ******************* has called, emailed, and sent letters to Mr. ****** to advise him of the delinquency and provide an opportunity to bring his loan current. Should Mr. ****** elect not to continue ******** payments, his loan may be charged off due to nonpayment of ********. Should Mr. ****** have any further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 11/28/2022

Complaint: 18412797

I am rejecting this response because: ********************,

First, I would like to say that I do not agree with Bluegreen's response to my complaint. On November 17th, I spoke with ***********************, and we discussed the complaint that I filed through The Better Business Bureau. We discussed the options that I would have to be released from this contract, which all included paying Bluegreen more money. They asked me for over $3,000 to turn this timeshare back over to them. Mind you; this does not include all the money that I have already invested in this timeshare. I have spent THOUSANDS of dollars on this timeshare between the downpayment, monthly payment, and annual fees. That is THOUSANDS of dollars of my hard-earned money that I got from serving this Country DOWN the drain. If Bluegreen truly "valued" us service members, as they state they do in their response, they wouldn't be sitting here today, having to respond to my BBB complaint, nor would there have been a class action lawsuit launched against them.

To me, it is clear that their only intention is to continue to scam service members for more and more money. They stated that my account could charge off soon, but they are now running my livelihood and my credit rating all because they don't want to do what is right and let me go mutually out of this contract. Bottom line, I am requesting Bluegreen do what is right and let me out of this purchase.

Sincerely,

******* S Smiles
Business Response
Date: 12/07/2022
December 7, 2022

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
********************************************************************************* 33407

RE: Consumer File No. 18412797

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on November 16, 2022,regarding the consumer correspondence of ************************* and Mr. ****** rebuttal correspondence received on November 28, 2022. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ****** rebuttal, our ************* ********************** Specialist reached out to Mr. ****** by telephone and email on November 29, 2022, resulting in leaving messages that we wish to speak with Mr. ****** regarding his rebuttal correspondence and providing direct contact information. Our Specialist then spoke with Mr. ****** by telephone,later that same day, revisiting his concerns and advising the status of his account. In addition to speaking with Mr. ****** directly, Bluegreen wishes to respond to Mr. ****** concerns through the Better Business Bureau as well.

Bluegreen desires to be responsive to Mr. ****** issues of concern and resolve this matter. However, Mr. ****** raises no new issues in his recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated November 21, 2022. Bluegreen remains firm that we will not cancel and refund Mr. ****** ownership. Bluegreen is pleased to provide further information regarding the status of Mr. ****** ownership. Since Bluegreens last response, Mr. ****** mortgage loan for his July 21, 2016 timeshare purchase charged off for nonpayment as of November 28, 2022. During their conversation, our Specialist emailed Mr. ****** a copy of the termination letter for his records. Should Mr.****** have any further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation

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Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.