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Business Profile

Auto Rentals and Leasing

Herc Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a 6 person golf cart for use at the ****** It cost $1,186.50 rental for the week and it included the first tank of gas. The golf cart continuously broke down- battery died- and left us stranded. Thankfully we had friends that helped us get ourselves and the golf cart back to our camper lot as we couldn't get ahold of the mechanics after 5pm. Half of the rodeo events were after 5pm. I complained to the mechanics when I finally got in touch with them about the fact that the golf cart had kept having the same issue repeatedly. They did not have any spare golf carts so couldn't swap it out for a different one. We didn't even use 1/3 of the gas that was in our original tank of gas due to these issues. I have contacted everyone I know to contact about getting at least a partial refund due to these issues and they either tell me it is not their job or don't respond to my calls/emails.

    Business Response

    Date: 08/16/2023

    As soon as we received correspondence from BBB, **** reached out to **************, apologized for her inconveniences, and issued her a full refund. 

    Customer Answer

    Date: 08/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Herc Rentals is NOT a BBB Accredited Business.

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