We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Walk-In Tubs

Bath Solutions, Etc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/13/2024 bath system was installed.Called 5/14 grab bar discolored. Finally changed out 7/31 after numerous calls.Same problem happened with new bar. I sent photo to **** on 12/11.12/16 acrylic floor has crack by drain sent photo Numerous calls made to get this taken care of. On 1/21/25 sent installer ** to replace grab bar and change out floor. Installer could not replace floor because he did not have **** color and said drain also needs to be replaced. Could not change bar because he had wrong one.Also corner shelves need to be recalked. I called again 2/28 and sent pictures again to ******. Called again 3/5 she said they need to order floor and **** will get back to me.Bath Solutions has no functioning customer service as far as Im concerned. I have gone months with no call backs or service. I would never recommend this company.

    Business Response

    Date: 03/20/2025

    Original grab bar was installed 3/13/24.  **** Grab bar - customer stated discoloring.  We have never in our history had a call about a grab bar discoloring.

    December 2024 we installed another grab bar for her free of charge.  Explained to her that it must have to do with the cleaning products they are using or the well water in ***********  Care & Cleaning instructions are provided to the customer twice during our process.  The day the installation is finished and again when we mail our project completion package that includes warranty information.   Customer called a 3rd time stating grab bar again is discoloring. We explained to her that there is something out of the norm going on since in over 15 years we have never had another complaint about a **** Grab bar.  As explained to her and in our signed contract, all materials are covered by the manufacturers warranty.

    Shower floor is a newer request that is going through our customer service process. We have a customer service team with a process in place.  We strive to offer great customer service and practices.  Although we try, sometimes its impossible to make every person happy.

    The customers issues are in process and will be resolved by our office as per her contract and warranty. 

Bath Solutions, Etc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.