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Business Profile

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Main Street Car Wash

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Main Street Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Main Street Car Wash has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to a car wash for full service, went inside to pay and after paying one of the staff came up and asked who's silver car it was there and he took me to the car and the brake lights were on and he said the emergency brake was broken and the car couldn't move at all! I was really upset and they denied one of the staff did it because no one has ever done it before. But I didn't do it because I wasn't in the car for the wash or inside cleaning of the car. The kid who drove the car from washing area to cleaning area did it and I had to get it to my mechanic which thankfully was not too far away...the brakes are burned and I m waiting for estimate to fix..the car wash owner said he's not responsible but I feel hi is.

      Business Response

      Date: 06/11/2024

      Why the heck would we put on the emergency brake if we have never done it in 39 years, almost 3 million cars washed.  Think this thru.  You and I were able to drive the car with the emergency brake on.  It actually was able to be pulled by the roller with ease thru the tunnel which means the damage was already done by you driving for who knows how long. You drove it to the car wash and we drove it a total of 25 feet.  Then you drove 1/4 mile to the mechanic and he said the brakes are burnt and need to be replaced.  I even told you when the car came out of the tunnel you should get this fixed and you probably have damaged it by now.   You are not getting a refund because we washed your old car properly.  Don't try to pull this that I should pay to get it fixed from something we did not do. I will not convince you but tell me how we could burn out the brakes in 25 feet. Use your head!  I got in the car and tried to release the brake by the handle that was already hanging down.  It was already damaged.  So you are saying we put on the brake and broke the release in a matter of 25 Feet and burnt out the brakes and you want me to pay.  GET REAL!!

      Customer Answer

      Date: 06/19/2024

       
      Complaint: 21807509

      I am rejecting this response because: your employee is the one who pushed the emergency brake into the down position for some reason while it went through the wash. It was perfectly drivable until then..we are not trying to get away with anything.. and we have not been driving this vehicle with the brake on..there would have been messages from the system telling us that! Lights flashing like they were when you came and showed me the car and said we should get the car fixed and that we probably have damaged it by now..well the car didn't need to be fixed until the employee pushed down, to the floor, the brake and there wasn't anything hanging down before that either! The burning of the brake that the mechanic mentioned was caused by getting the car to the mechanic most likely..not because anything was wrong before the brake was put to the floor.. nothing was damaged before that.. you should admit that it's the employees fault.. because it was.. don't make us out to be people trying to pull off a scam , we are not like that..so YOU get real!

      Sincerely,

      *********************

      Business Response

      Date: 06/20/2024

      Why would my employee push the emergency brake for yours to be the one in almost  3 million cars in 39 years!  That is rhetorical question if case you didn't realize it!  Your handle was hanging down  meaning it was broken before.  Accept it and go on with your life.  You were a fool not to notice it before when there was hesitation in driving ang getting it fixed before.  We drove your old car for 20' and you think we caused damage. You are out of your freaking mind.  END OF YOUR RIDICLOUS STATEMENTS.  Write whatever you want to me here.  I am done with your stupid thought and accusation.  No more responses from me.  

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to main street car wash to get my car wash, after paying for my car wash, i seat down and waited on my car to get done washing. about 15 mins later i was called that my car was ready, when i walked outside the worker started said some inappropiate things to me in creole not knowing im also a haitian, i was so terrified becasue they discuss how the was going to *** traffic. im so bother by this. this situation has me so paranoid and uncomfortable this place needs to be shut down!!! before some get *** traffic

      Business Response

      Date: 10/31/2022

      It was a stupid comment from an employee of which the person spoke out of line.  He was put on suspension for 2 weeks.

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