We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

Mister Sparky

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for Mister Sparky's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mister Sparky has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DO NOT USE Mister Sparky. i MADE AN APPOINMENT.. THEY GAVE A FOUR WINDOW TIME. i CALLED AFTER 2 HOURS AND SAID NO ONE CALLED ME. THEY SAID THEY WOULD CALL MY 45 MINUTES BEFORE THEY COME OUT. THEY NEVER CALLED OR CAME OUT. THIS IS 21ST CENTURY BUT THEY SURE ACT LIKE IT IS 191TH CENTURY THEY SHOULD HAVE A COMPUTER THAT SHOWS WHO CALLED FOR HELP AND WHAT TIME THEY TOLD US. THEN THEY SHOULD HAVE KEPT TRACK OF THE WORKERS AND SEE WAS NEAR ME AND MAKE SURE THEY CALLED ME. THIS IS NOT WAY TREAT ANY ONYE

      Business Response

      Date: 09/08/2022

      We do apologize for any inconvenience that this may have caused, but we do not dispatch our technicians to a call without a confirmation from our customers. 

      On 8/30/2022 at 9:40am we received a service request from *** (customer). 

      At 10am, our tech called the customer provided phone number twice but was unable to reach the customer.

      At ******* the ********************** call was canceled by our dispatch team due to "no answer from customer."

      On 9/1/2022 at 11am the customer called in upset and while the *** was reviewing the schedule to find a new appointment time the customer disconnected the call. The *** called back and was unable to make contact. The *** called a second time, the customer answered then disconnected again. The *** logged a customer concern for *************** our Branch Manager of Clearwater, and he attempt to reach the customer at ****** but was unsuccessful. 

      We are always willing to make our customers whole but our policy is to only dispatch a technician after contact with the customer. 

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First off I paid for the service with my credit card and asked for receipt. Couldn't get a receipt or a confirmation number for payment. Secondly I asked for an itemized invoice because I was getting reimbursed for my charges. I got a generic invoice with no detail whatsoever. I have called over eight times requesting this information and keep getting the same generic invoice sent. Also they could not find my payment at first but then they found it. My card sure found it cuz there was a charge on it. I needed a hard copy itemized invoice and a receipt saying that I paid in full. That is all I wanted and it's like pulling teeth with these people. I have no idea if I got overcharged because I can't see a good itemized invoice and they won't give you a hard copy you have to get it online. I wouldn't even mind online because I could print it out. Their customer ********************** is horrible. They need to be more honest and forthcoming with their billing. How would they like their medical bills to be done the way they do their billing? I have no complaints about the technician I believe he did a good job. Not for sure if I got overcharged because I can't see the itemized statement. All this has caused a delay in me getting my money reimbursed to me from the landlord and that is quite irritating. I want my proof of payment in full and an itemized invoice.

      Business Response

      Date: 09/14/2022

      We apologize about any delays in getting this to you.  As soon as the Branch Manager, ***, was notified of your concern, he sent the detailed breakdown to you.  We will definitely do some coaching with our call center staff on how to proceed when a customer is needing an invoice broken down. To ensure your satisfaction, we contacted you as soon as this complaint was received. You informed us that you were satisfied and just forgot to withdraw the BBB complaint.

    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tech fell thru garage ceiling leaving a large hole and said company would fix this at heir expense but I have called and texted and no one has responded to my calls. I have also been requesting an invoice but they still have not provided one.I am very frustrated with this company's customer care.

      Customer Answer

      Date: 09/01/2022

      The hole in ceiling was fixed but they STILL have not given me an itemized statement showing charges and I want this sent to me.

      Customer Answer

      Date: 09/09/2022

       
      Better Business Bureau:

      The hole was fixed and I did receive a statement of charges although it STILL DOES NOT break down parts and labor but I am tired of this and just want to end this process as I know I will never get what I asked for from them so please close complaint. 

      Sincerely,

      *******************************

    Mister Sparky is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.