Complaints

This profile includes complaints for Mister Sparky's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mister Sparky has 16 locations, listed below.

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  Mister Sparky

  624 67th Street Cir E Bradenton, FL 34208-6087

• 

  Mister Sparky

  410 22nd St E Bradenton, FL 34208-1628

• 

  Mister Sparky

  1450 SW 3rd St STE A8 Pompano Beach, FL 33069

• 

  Mister Sparky of Niceville

  506 Highway 85 N Niceville, FL 32578

• 

  Mister Sparky of Daytona Beach

  2444 S Nova Rd Daytona Beach, FL 32119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of Transaction: July 14th, 2023 2. The amount of money you paid the business $1,612.25 3. What the business committed to provide you: A rather simple installation of a 50 Amp Male Receptacle to feed the main fuse box for the use of a portable Generator. They committed to do the job that was clearly stated to me that No Permit was needed. In fact, this was a major factor in hiring a Licensed Electrician. I would normally do such a simple job but with a new house I want to make sure it is done in accordance with any permits necessary; however, the technician said None was required. This is a job I could have done for $100 approximately I was willing to pay more for the permit protection but the price really was excessive and regret I used them. The technician originally wanted $3,000 to $4,000 pushing a club membership, extended warranty, etc. it was a hard sell and unnecessary for a small job. Im 69 years old and I think I looked like a vulnerable customer. 4. What the nature of the dispute is: I asked for an invoice so I have it to show an Inspector or my Insurance carrier that the work was done with No Permit should it become necessary. The technician ***** said I would be getting an email in about an hour or less but it never came. Instead, I got a link to fill out a survey. I even gave him a good review but it assumed the invoice was coming and a description of the work without a permit which never came. The technician who communicated to me via text before the work, wont respond to any of them now. Not sure why he wont send an invoice and a description of the work they did without a permit. 5. Whether or not the business has tried to resolve the problem No response 6. Account/order/tracking number I dont have one because they wont provide it with the invoice.After reviewing a number of complaints of Mr. ********************** to the BBB and their issue with permits and overcharging, I think this should be flagged to the BBB and internet reviewers.

  Business Response

  Date: 07/20/2023

  I would like to begin by stressing our apology that the invoice was not received. Our invoicing software is designed to send them automatically however I have attached here for your reference. I would also like to provide some background for our pricing and establish peace of mind that you were not viewed as a target. Our technicians each operate using an identical pricing guide to ensure each customer we visit gets the same consistent and fair pricing. Once our technicians are on site, they will provide options for the repair to provide you the chance to determine which level of service you may wish to have at your home. We pride ourselves on not making the decision for our customer but rather providing guidance as to what may be available.

  Additionally, if a permit on this project will provide you additional peace of mind please advise, and we can begin the process. 

  Thank you.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unsatisfactory Service and Damaged A/c unit - Invoice# ****** 6/27/2023 total $5,899.15. On 6/27/2023, we engaged your company to perform electrical work at our home, specifically to provide power to a quick release box for a new a/c unit, to repower a dryer, and correct any issue in the main panel, which started giving problems before a recent electrical job that was done incorrectly, all of which was observed by said tech and confirmed in conversation. Moreover, clear instructions for not powering up the a/c unit by your techs were given. The unit was inspected where the power requirements were clearly observed by tech ***, i.e., 25A/115V. Regrettably, the service fell far below our expectations by duplicating errors from the old panel and not adhering to our agreed-upon specifications that were verbalized and evident upon inspection of said items (no objections or concerns were raised about the requests before the job/service). The work carried out by your electrician (******) differed from the service we explicitly requested from tech *** who took the service request. Specifically asked that it not be turned on or powered and that power should only reach the quick disconnect box because **************** was to return to finalize the installation. Further, ****** did report that he had burnt the a/c unit, saying that it was wired for 220v before, and *** never informed him otherwise. We called on 7/6/23 requesting an email or physical address for the submission of this letter, but ***** didn't provide it. Instead was assured it would come from a manager via email. I've made calls to resolve the issues and fix the job but only got unkept promises to respond. Finally, they won't provide a physical address or email to log my concerns and request. We do have video of the interaction with the techs before and after the job.

  Business Response

  Date: 07/07/2023

  Mister Sparky was called to the home to evaluate the dryer and panel. We provided an upfront price to replace the existing electrical panel. Once the client approved the quote, we completed the replacement. Mister Sparky did not install the circuit to the A/C, we did connect the existing 240v circuit as it was originally installed. Mister Sparky is willing to have our A/C service partner visit the property and provide options for repair. 

   

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20285749
  
  I am rejecting this response because: They are omitting what was requested for the service, plus not taking ownership of the damage caused, and I have evidence validating my claim that I will gladly take to small claims court if they so desire not satisfactorily resolve this matter. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/13/2023

  Mister Sparky has made corrections and paid for the damaged AC unit. We have been in contact with ******* and he has informed me he is satisfied with the actions Mister Sparky has taken to correct the situation. 

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for helping resolve this matter. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered services from Mister Sparky Electric Invoice ****** 5/19/2023 Total Amount $2,930.25 (paid in full with my credit card)Paid for services completed $1,176.25 Balance for remaining services $-1,754.00 Called and emailed Mister Sparky Electric and cancelled the remaining work because it cannot be completed in time were I'm still the owner of the property.Asked for reimbursement. Mister Sparky Electric didn't respond to my call and email.

  Business Response

  Date: 05/26/2023

  I spoke with ****** and the refund was sent on 5/25/2023 which is the exact same date as which he canceled the work on.

  Customer Answer

  Date: 05/26/2023

   
  Complaint: 20108030
  
  I am rejecting this response because:

  There is no refund at my Amex account. Neither can Amex confirm there is a refund transaction initiated from Mr. ********************** Electric yet.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/26/2023

  Good afternoon **************** have attached the receipt of the refund that was submitted yesterday. Unfortunately it can take 3-5 business days for it to fully process on to your account. I do apologize for that delay but there is nothing else we can do on this end to speed up the process. I would recommend contacting AMEX on Tuesday and I would imagine they will see the refund. 

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 22/2023 $5441.65 Electrical Panel, Breakers, rewire, whole house surge protector Unpermitted Job, they did the job without Permit that I paid $428.00 They are now trying to get a Job Permit after doing the job for County inspection.I now wait to see if the Pasco County Inspector approves the job or not. It is not to comfortable living in my home not knowing if the Job was Done Right. I am not sleeping to well either. If there were mistakes made that need to be corrected. I don`t think I should have to pay for repairs. Permit first. Job second. Inspection next day after job completed. This was a Un-permitted Job.

  Business Response

  Date: 04/06/2023

  *****,

   

  I am sorry to hear that you have some concerns regarding the project at your home however I do appreciate you bringing these items forward. Our team initially applied for the permit in late March however the drawings were rejected because they were hand drawn. We have now created these drawings using a CAD software and resubmitted them for review. Once the permit is issued, we will send a technician on site to meet with the inspector and provide clarity should any questions arise.

  I do want to provide you some peace of mind until the inspection is completed though. We have a ***************** team that routinely checks in on our technicians to ensure we are delivering on work quality. In the instance our QA team cannot be on site they are working to review photos of the completed work which has taken place with your project.

  We are working diligently to have this permit issued and our team will be in touch once the permit is issued to schedule an inspection at your convenience. 

  Please let us know what else we may be able to assist with in the meantime.

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19902312
  
  I am rejecting this response because: I don't how you could have applied for a Permit in Late March???  You did the job the very next day after I called. Why Did you Do the Job Without a Permit ? when you Should have waited ?
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/02/2023

  *****,

  We understand the permit was not obtained prior to the start of the work which is not standard practice however things do slip through the cracks on occasion. I have processed the refund of your permit fee to reflect the lack of a timely permit which will be credited back to you. Please allow some time for this to process and reflect back on your accounts.

  As promised previously we will be in touch once the permit is obtained to schedule our inspection.

  Thank you.

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Mr. ********************** Electrical of ************* to upgrade/replace the electrical panel in the manufactured home I purchased on 01/14/23 in *****************. The address is *************************************************. I had a full inspection prior to purchase and the inspector found only the electrical panel in serious need of replacement. Mr. **********************'s crew performed the work on 2/3/23 but failed to pull a permit prior to installation. I need the work permit to file for insurance, and the company is in violation of the zoning law. To remedy the situation I want Mr. ********************** to file and pay for the permits retroactively, and inspect the work.

  Business Response

  Date: 05/08/2024

  After carefully reviewing your complaint, we immediately took action to rectify the situation. We are glad to let you know that a full refund was issued to you on 02/03/2023. The refund has been processed through the original payment method and should reflect in your account shortly.
  
  We deeply apologize for any inconvenience or frustration this issue may have caused you. It is always our goal to provide top-notch service and ensure customer satisfaction. We value your business and want to make things right.
  
  If there is anything else we can do to assist you or if you have any further questions or concerns, please feel free to reach out to our customer ********************** team. We are here to ensure that any outstanding matters are handled promptly and professionally.

  ***************

  Mister Sparky Division Vice President

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 78 years old, live alone in a small house and am partially disabled. I contacted Mister Sparky about fixing my Ring Doorbell, changing some high up lightbulbs and addressing some electrical issues with 1 or 2 wall outlets. ******************* from Mister Sparky came to my house, looked at the problems and said I needed much more extensive work. He said I needed a whole new electrical panel because "paint" got in and was causing issues. He also said I needed a whole house surge protector as well as a new ground. After the work was completed they gave me the invoice (#******) for $9,099.25. I called my son who lives out of town and he was shocked at the price for the work done. My son immediately called Mister Sparky and talked to ***************** at ************ and asked if this was a billing mistake? He said NO, that's the price and we do quality work and we have a 100% guarantee. He said get other quotes from other local electricians. I called another electrician and they came to the house and said that much of the work laughable, was done incorrectly and can be dangerous, some of the work I was billed for wasn't done at all like the ground. No permit was pulled despite the fact I was charged. Furthermore when he looked at the BEFORE pictures from Mister Sparky, it was highly doubtful that the work even needed to be done at all. The job as is will never pass final inspection and is not to code. Electrician said it will cost me $1,700 to fix the work they did. The new electrician also photo and video documented all the mistakes made by Mister Sparky. I've also filed a complaint with the District Attorney's consumer protection. They said this is a clear incident of elderly financial exploitation and price gouging. I posted my experience on Nextdoor and within a few hours dozens of others had expressed similar complaints with Mister Sparky.

  Business Response

  Date: 03/06/2023

  *****,

   

  We have thoroughly reviewed all concerns expressed and the work performed by our technicians at your home. We were able to determine and provide support by means of photos and code references that the claims made by the outside electrician were all false. This has been relayed to your son and the last interaction Mister Sparky and your son had was regarding scheduling inspection. Your son did mention he was waiting to see if the work would pass which we at Mister Sparky are confident in our workmanship. 

   I have extended an offer to work reasonably with your son to find a solution that works for all parties as in the end we truly do believe in customer ********************** first. We look forward to inspection and settling this matter with you.

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27, a tech from Mr. ********************** arrived to quote a rewire as a result of ************************ electricity and other major damage to home). Quoted $15,321.75. Tech collected a 50% deposit ($7,660.88). NOTE:Check was cashed SAME DAY. They called on Nov. 3, stating they would be at our home on 11/4 to perform the work. Since we lost power on 9/28, we were not able to live in the house & were living temporarily in ****************** (3 1/2hr trip) We made the trip to ******* only to find out they "scheduled Nov 4 in error". They confirmed a new date of 11/22. On 11/21, Mr. ********************** office called to confirm 11/22, stating they would arrive between 8 AM & Noon. We once again drove 3 1/2 hrs & arrived before 7 AM on 11/22. At 10 AM, Mr ********************** office called and stated they WOULD NOT be coming out & postponed our appointment until the following week.At this point, I stated I wanted to cancel my agreement with them and requested a full refund, pointing out their "100% Satisfaction Guarantee: If you are not 100% satisfied with the service we have provided, we will refund all of your money". I pointed out to them that since they never even provided the service, I should immediately get my money back. Call forwarded to *****( Manager). I reiterated the above to him. He said he would "put in a request for refund, but it will take **** business days."Dec.2: Called, asked to speak to Accounting/Billing. Advised they were "in a meeting" & would "give them the message". NO RETURN CALL Dec. 8: Called, spoke to CS *********** to speak to Accounting/Billing. Was told they "don't take calls from the public". Rep said he "checked the notes in our file, but no note about a refund". Will give msg to ***********Dec. 9: ***** called, said he "sent request for refund on 11/22", will follow up & call me back. NO RETURN CALL.Dec. 20: Called, spoke to *****. Said he "requested refund on 12/9" (CONTRADICTORY TO 12/9 STMT). Now stated "**** business days from 12/9" to get refund.

  Business Response

  Date: 01/06/2023

  The customer was mailed a check on December 22, 2022 of a full refund of her deposit. I have attached the screen shot from our system stating it was completed. 

  Have a GREAT day!!

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ********************** was called by daughter in August 2022 to deal with a non-working a/c in my condo at the address above, where she was staying. They informed her that the a/c was in an illegal place and they would have to move it and it would cost over $7k to do that. This was nonsense. The position of the a/c is grandfathered in, and is in the same position as all the other 30 units in the complex. They must have known that - if they didn't they are grossly incompetent - and this was just an attempt to "snow" a vulnerable young woman. They charged a whopping $180 for this incorrect and misleading estimate. I think they should refund this.

  Business Response

  Date: 12/02/2022

  We received a service request on the afternoon of Sept 20th 2022. The caller ************************* explained her father ********************* was the owner. We immediately called ***** to confirm his approval for us to schedule the appointment. He did provide consent for us to work with ******* to get this scheduled. ******* provided details the wiring from the panel going to the roof top A/C needed to be repaired. When questioned she mentioned she wasn't sure the person that told her this was not licensed to make the repairs that she defiantly needed an electrician. We offered to schedule at the next appointment window that was Friday. That was three days away and ******* explained she was hoping to have the repair sooner. She complained the temperature inside the home was 80 degrees. We offered an emergency visit with the fee of $189.00 to schedule the electrician to go out after normal business hours. ******* agreed to this emergency service fee and the call was scheduled. The technician arrived at 8:06pm on Sept 20th just a couple of hours after the service was requested. 
  ************** diagnosed the problem with the A/C also identifying multiple code violations and provided the estimate to make the immediate repairs to restore power to the A/C for the home. The amount of work recommended was more than ******* wanted to approve at that time, and she advised that she would need to call us back. At 8:55 pm ************** closed the job and traveled back home to get rest before returning back to his normal schedule the following morning.  At 8:56 pm ******* like many Mister Sparky customers received a survey request. This is done so that we can get feedback from customers on how their service experience went. At 9:19 pm ******* scored the experience 10 of 10 the highest grade possible. 
  We have not received and response since that time from ******* or ***** until this complaint. After receiving the complaint from the BBB I called ***** to discuss the complaint. It was during that conversation that he had explained another contractor was called and told him the work we recommended wasn't necessary and they made the repairs. I advised ***** that the building departments require this work to be permitted and done by a licensed contractor. He told me the other contractor didn't obtain the permit. I asked ***** if it was truly fair to file a complaint for operating within the local and state laws? I advised ***** to contact the local building department and ask the building officials if the work that was done needed to be permitted. ***** said he was going to look into this and contact the other contractor, I again recommended he contact someone without bias in this matter. I hope that ***** will get this information from the appropriate source and remove this complaint.
  
  

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Mister Sparky to replace all of our electrical systems in our house, which were damaged by the storm surge of hurricane **** We have paid all of the required dollars up front and have not had all of the services purchased. completed. they did replace the electrical panels and installed some working outlets, but the lights and the remainder of the outlets do not work. We call and leave messages about when the project will be complete and no one gets back to us. We are beginning to restore the house, after stripping it to the studs and would like to get all of our electricity systems working, as promised in the scope of work.We feel like we have been taken advantage of, after the trauma of the damage sustained during the hurricane.

  Business Response

  Date: 11/10/2022

  We have spoke with the customer since the complaint was placed. I have spoke with the customer and explained that we are waiting for final approval from county before completing the remainder of the work. We are also waiting for the customer to notify us with the completion of the drywall so we can install the devices. 

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Oct 12, 2022 and several days following *** of $ spent: $3,059 Work Committed: TFS Truck Field Supplies:Truck Field Supplies **** EXT1520U *****a Exposed/Attic Conduit Per 5' Over 50':Exposed/Surface Mount/Attic conduit runs per 5', includes conduit and wire up to 50'. Not to be used for trenches or customer ***************************** Trench/Circuit Per 5' Under 50':Trench per 5' to include backfill, conduit and wire up to 50'3.00 PT-POST 4x4 Pressure Treated Post:Installation of 4x4 pressure treated post to support electrical equipment at docks and yards.**** WH-Whip Water Heater Whip:THis is for making the connection to a water heater from it disconnecting means in protective conduit.**** Nature of Dispute: Electrician *************************** of Mr. *********************** ******** was overheard remarking to an apprentice while completing the work that "he couldn't believe they were getting $3,000 for this job!" Our dispute is with ****************** who in our opinion does not reflect the first of Mr. Sparky's nine core values: Integrity.Contacted the business via email on 10/21/22 with our concerns about ***************************. We are requesting a partial refund for the overcharges. Asked for a reply by 10/28/22. No reply received.Job: ****** Thank you for considering this complaint.

  Business Response

  Date: 10/31/2022

  This complaint is for Mister Sparky in **************. We are located in ****, **. Please direct this complaint to the correct Mister Sparky. Thank You

  Office Manager

  *******************;

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have heard from Mr. ********************** and we have reached a resolution. 
  
  Sincerely,
  
  *************************