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Business Profile

Newspaper

Bradenton Herald

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription to the Bradenton Herald newspaper. The subscription included Monday thru Sunday hard copy and digital. On June 29, 2022 I accessed the Bradenton Herald app and cancelled the subscription. The only proof I have of my cancelling the subscription is a notation I made on my calendar. The newspaper was delivered to my home through August, 2022. In early September, 2022 I received a bill from the Bradenton Herald in the amount of $131.47. I ignored this request since I felt that I was being charged for a service that I did not request. September 13, 2022 I received a letter from ****** ********** **** a debt collector seeking payment in behalf of the Bradenton Herald in the amount of $131.47. I returned their letter indicating that I disputed the debt but if I had incurred any debt prior to June 29, 2022 I would pay it. The ****** letter indicated that if I contacted them directly regarding a dispute I would receive documentation that I indeed owed the requested amount. I received no documentation. On October 13, 2022 I received another letter from ****** requesting payment for $131.47. As ****** ********** **** nor the Bradenton Herald has provided any documentation that I actually owe them anything I don't feel obliged to pay them anything.

    Business Response

    Date: 10/27/2022

    We apologize for not stopping the account when requested.   We have cleared the balance owed of $ ****** and also notified ARM Solutions this has been cleared.

    The account registers a zero balance.   

    Customer Answer

    Date: 10/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:07/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed the Bradenton Harold a couple of times asking them to stop delivering papers to our address. Sometimes the delivery person leaves more than one newspaper in our driveway. We do not read this newspaper nor do we want any copies of it. They litter our driveway and have not stopped delivering. We do not want any further contact from the Bradenton Harold.

    Business Response

    Date: 08/08/2022

    Business Response /* (1000, 5, 2022/08/05) */
    Our Distribution Manager has followed up with the delivery in this area. Our carrier for the Bradenton Herald is not delivering to this household of XXXXX ***********. The only paper being left in this area is for the Observer, which is a free publication and not delivered by our newspaper carrier. The customer will need to contact the Observer at XXX-XXX-XXXX to stop the deliveries of this publication. Thank you.


    Consumer Response /* (2000, 7, 2022/08/05) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I'm not sure why I was getting this paper then. The lady who lives across the street from us was having the same problem. Sometimes, they would throw 2 newspapers in her driveway. I am certain we were receiving this paper. I hope this will resolve the issue.

  • Initial Complaint

    Date:07/23/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 9 months I have tried to stop the Bradenton Herald paper delivery with many phone calls to customer service, letters, a registered letter that was returned and many many emails. I have never gotten a response. Often 2 or 3 papers are thrown in our driveway but always at least one. I haven't paid for the paper either. If you can even make contact with someone it will be a miracle. I couldn't get in on my trip to their office. So tired of picking up trash in the driveway. When we are gone it accumulates telling thieves to stop here. Thank goodness for kind neighbors. Although I will be shocked if you succeed, I will be the most grateful Bradenton resident ever!

    Business Response

    Date: 08/02/2022

    Business Response /* (1000, 5, 2022/07/26) */
    We apologize for this terrible inconvenience. The account has been stopped and Home Delivery Management will be notified immediately to make sure the delivery will be stopped. Customer has also been added to our Do Not Contact list.


    Consumer Response /* (3000, 7, 2022/07/29) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They are STILL throwing daily papers in my driveway.


    Consumer Response /* (2000, 9, 2022/08/02) */
    Complaint has been resolved. Disregard the notice that I was still receiving papers. Thank you for your help. It is truly a miracle!

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