We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Equipment

RV Armor, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refer to my written statement

    Business Response

    Date: 10/17/2024

    This is very unfortunate.

    Not sure why this is even a complaint on here.

    RV Armor has done well over ****** RV roof installations and we are very serious about customer service.

    Not sure why Mr. ***** felt compelled to write a 3-page letter. During the initial RV Armor roof system installation, there was a little damage that occurred. Mr. ***** was well compensated for those, and it is well documented on our end. Mr. ***** has never been materially harmed in any way. 

    We are a company that know our people aren't always perfect, but we always strive to make things right.

    Mr. ******* roof installation was completed on August 18th, 2023.

    We did not hear back from Mr. ***** again until October 8th, 2024, almost 14 months later stating that the gutter had pulled away from his RV slightly.

    On October 14th, 2024, we were able to get ahold of Mr. ****** He was told we could have someone out to look at the issue and determine a cause and what needed to be done the week of November 4th. He was also told that the tech could possibly be there the week before, but we did not know at this time. Mr. ***** objected to this and said that he needed and exact date and time. We told him we cannot do that this far out, but we would narrow down the date as we got closer for him.

    We are a mobile service company, his issue with the gutter pulling away slightly is not affecting the performance with our roof system. There is a strong probability that this gutter is not even a warrantable item, but we are more than willing to have one of our techs take a look at it, to determine what may have caused the issue. (wind damage, etc.).

    The best we can do is give Mr. ***** an approximate timeline of when we can be there to inspect this with one of our mobile techs. As we get closer to that time frame, we can pinpoint the actual date and time for him.

    Mr. ***** is also not currently under contract, so not sure what he's referring to as far as his reasoning for wanting an exact date. He has no monies on deposit, etc. 

    Again, we have always tried to be there from a customer service standpoint. Mr. ***** just needs to be a little patient, as this shouldn't be a big deal. This also should never have been put out into the public through the BBB.

    If Mr. ***** wants to reach out again and be kind, we are more than happy to send a tech out to see what we can do.

RV Armor, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.