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Business Profile

Windows

Raydon Window Company Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These folks are literally holding on to my windows and refusing to give me a date of install. As ridiculous as it sounds I am not exaggerating when I tell you that this has been an ongoing process for nearly 2 years.This company has my windows in hand and just will not give me an installation date.To add to the fire, the receptionist or whomever she is that picks up the phones is extremely rude and unprofessional. If you dont want to be caring for customers, then get out of the customer care business.

    Business Response

    Date: 10/03/2023

    We are not holding onto your glass. I told you that I would have to get with **** about a installation date and you are not happy with that. We have not been dealing with you on this issue for 2 years. We were doing them a favor to help get this taken care of. You have text me at night when I have told you to contact the shop and not my cell phone, which you still did. I do care for our customers. if you felt that I was being rude that wasn't what I was trying to do. You had another company install the windows which had nothing to do with our company. That company is the one that you need to blame. I talked to you about someone picking them up and they will be able to met you tommorrow morning so you are able to get the installation done.

    Customer Answer

    Date: 10/03/2023

     
    Complaint: 20689278

    I am rejecting this response because:

     

    I want my windows installed!!!! Even in your response, you refuse to give me a date and time.

    When can you install my windows?

     

    It is a very simple question. When can you install my windows that you have in your possession?

    Sincerely,

    *************************

    Business Response

    Date: 10/19/2023

    Good afternoon

    As of Tuesday the windows were picked up by another person to have them install. He wasn't happy that we were unable to install in the time frame that he  gave to us. We were trying to give you a date and you were not happy with that. The winow and glass were given to another installer now and is no longer in our possession.

    Customer Answer

    Date: 10/25/2023

     
    Complaint: 20689278

    I am rejecting this response because:

    Sincerely,

    *************************

     

     

    I had to pay someone to go and get the windows from you guys.  To add to the mess, you guys mismeasured and now, one of the windows is just sitting underneath my home. I cannot use that window because its too large. I would like to be reimbursed for the amount of money that I paid the other company to go retrieve the windows from you guys. I had to pay them $350 For this, so I would appreciate a refund for this amount.

Raydon Window Company Inc is NOT a BBB Accredited Business.

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