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Business Profile

Diagnostic Testing

Cerebrum IQ, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

This profile includes complaints for Cerebrum IQ, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cerebrum IQ, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 25 I paid 99 cents through ****** to take a 1 time quiz with Cerebrum IQ. I noticed on my checking statement last week that cerebrum IQ was taking ***** out of my account and it turns out it is Weekly. I contacted ****** and then Cerebrum IQ and I get the **** They tell me I don't exist with either of my 2 email addresses that I provided them. They ask me for my personal bank info and I refuse to give them Any info as now I believe this is a money stealing scam. I HAVE NEVER EVEN ACCESSED THEIR WEBSITE OR PROGRAM. I did not sign up for any program with them. I have gotten nowhere as there are zero humans to talk to. They keep saying I am getting a code to my email....this is not true. This code is necessary to cancel my account that I never signed up for ***** dollars plus a month. I receive a social security check and this is ALOT of money for me. It is a week's worth of groceries. I need help to straighten out this nonsense as soon as possible please.

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This subscription was cancelled on April 5th, 2025. I am being charged on a daily basis for different ammounts ranging fron .15 to 999. I have emailed several times to no avail. I want these charges to atop and I want my money that was debited from my account returned.

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw a ******** ad for an IQ test for one dollar and I paid through ****** and took the test. Then the weekly service started taking out 9.99 per week without my knowledge. When I found out, I contacted their help line to cancel this service which besides the initial test Ive never used. At first the cancelbot said it couldnt find my account but opened a ticket to fix the problem. The solution was to recheck my email address and try again. After four different attempts to cancel with auto reply messages I finally thought to cancel payment through ******. I have never received an email saying my service has been found, cancelled, or flagged. I complained but I get more automated emails with promises to fix the problem if only I can double check my email address so they might find my account. The email which the bot has no problem emailing me the run around auto reply messages. I cant get a person to help or a person to even write me back. But they have no problem taking to money out every week. The first couple of payments made I was willing to eat but this seems to me that this is their business model. Please stop them from advertising their junk service to others.

      Business Response

      Date: 06/18/2025

      Hi there ******,
      Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
      We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
      We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
      If theres anything further we can assist you with, please dont hesitate to let us know.
      Warm regards,

      *****
      Escalations Team

    • Initial Complaint

      Date:06/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company refuses to cancel my subscription. I have provided email addresses and they say I do not have an account, yet they continue to bill me. I can provide a screen shot of the bill.

      Business Response

      Date: 06/14/2025

      Hi there ****,
      Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
      We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
      We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
      If theres anything further we can assist you with, please dont hesitate to let us know.
      Warm regards,

      Leigh
      Escalations Team 

      Customer Answer

      Date: 06/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have already refunded my money. Thank you for your help!!

      Sincerely,

      **** May ********

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an IQ score for 99 cents and of course they charged me $14.99 a week later. I actually did not realize this would be the case. I have no more use for their services and asked for a refund. They refused.

      Business Response

      Date: 06/13/2025

      Hi there ***** ,
      Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
      We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
      We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
      If theres anything further we can assist you with, please dont hesitate to let us know.
      Warm regards,
      *****

      Escalations Team 

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continued my subscription without authorization and charged me $14.99, which overdrafted my bank account for 2 days, which cost me $64 in late fees. I wish to receive my money back, as in the $14.99 PLUS the overdraft fees acrued due to their fraudulent transaction.

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw this online IQ test which I took, and they charged me .75cents to view the certificate, the name of the company is CerebrumIQ, I didn't sign up or subscribe to further service but found out just today that they have been charging me since early May every week $22.99. There is nothing I am using the service for as yo subscribe so I want them to refund ****** will find attached the initial payment and the subsequent charges

      Business Response

      Date: 06/03/2025

      /Hi there,
      Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
      We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
      We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
      If theres anything further we can assist you with, please dont hesitate to let us know.
      Warm regards,
      Escalations Team 

    • Initial Complaint

      Date:06/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a game/test on ******** on 4/6/25 and authorized a $.99 charge for the results. However, now they are charging me $14.99 every week and I never authorized any subscription. I have contacted them multiple times to cancel the subscription they believe I have, only to be told that they have no record of my account and they cannot cancel a subscription since I don't have an account. I've contacted their "cancellation bot" as they described in an email to me. That bot says the email doesn't match any accounts on file, yet they email me and charge me. It is incredibly frustrating because they continue to take money automatically from my Apple Wallet. I have to keep my Apple Wallet at zero at all times because it tries to hit it for $14.99 every few days! How can I make them stop? I can't get ahold of any person and their bot says I don't have an account. I've read so many other people are having the same issue. This scam has to be stopped. Please help. I cannot reply to the emails they send as they are a no-********************************

      Business Response

      Date: 06/04/2025

      Tell us Hi there *****,
      Thanks for reaching out and for your patience.
      In attempting to action your request, weve noticed that there is no subscription on the system under the email address youve provided. Please could you send us the email you signed up with so we can locate your account?
      Alternatively, could you please provide us with the following information regarding your initial payment to help us find your account:
      The exact amount and date of the charge.
      Payment method (Card, Apple Pay, ****** Pay or ******)
      If you paid with your card, please provide the last 4 numbers and card type, as well as the cardholder's full name.
      A clear and detailed screenshot of the charge.
      As soon as we can locate your account, well proceed with a full refund, not to worry.
      Thank you, we look forward to hearing from you soon!
      Warm regards,
      *****
      Support Team why here...

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23409659

      I am rejecting this response because:
      This is the standard answer this scam service tells everyone. They say there is no email that matches because I never set up and account and never subscribed to their service. I paid for quiz results for $.99 and that is all. They sent me the results to my email address. That is the only email address I have given them. Every communication I have from them is this email doesnt exist yet they continue to bill me. How can I get them to stop? This is a scam. 
      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for an IQ report with cerebrum that stated it was a 99 cent charge. Fine print that was unreadable in browser apparently states that you will then be signed up for a subscription. No email was sent to confirm this and no information was provided on what you were subscribing to and what kind of information, etc you could access. Could not locate where the charge was coming from, not in the App Store or listed on the purchase subscriptions. Requested cancellation, which was ignored only to have two additional subscription fees removed from my account. After further investigating multiple people have had similar issues with this company. They are using a marketing scheme to deliberately scam people. They should be shut down. Ads on ********, etc should be banned if they continue to do business like this.

      Business Response

      Date: 04/29/2025

      The subscription associated with ********************************* has been canceled and refunded.

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to a 1-week trial period for $0.99 on 4/7/25. I was charged two separate charges of $0.50 totaling $1.00. Not a big deal, but not what was listed and agreed to. I paid this amount to get a copy of my report and was charged an additional $9.99 for said report. I don't believe I agreed to pay $9.99 anywhere for my report but the corresponding email confirmation suggests that I did. I'm thinking, "Ok, maybe you pulled one over on me, but that stops here." I go through the website to cancel my account and any subscriptions on 4/10/25. I used their chatBOT to cancel per their instructions. The chatBOT did not confirm my cancellation, just said "thank you" and tried to move on. I further requested the chatBOT confirm my cancellation and it did. I have a screen shot of this dialogue. The trial period was due to end on 4/15 and be renewed the same day. I received a fraud warning from my bank saying that a $14.99 charge was being attempted by ************************** on 4/14 and it was denied twice. The charge was attempted again on 4/15 and went through. I want my money back $14.99+$9.99=$24.98 and any and all subscriptions cancelled.

      Business Response

      Date: 05/01/2025

      Subscription associated with ********************************** has been canceled and refunded.

    Cerebrum IQ, Inc. is NOT a BBB Accredited Business.

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