Reviews

This profile includes reviews for Duke's Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Duke's Garage Doors

  7293 Sunshine Grove Rd Brooksville, FL 34613-6802

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  Duke's Garage Doors

  110 W Seneca Ave Ste 106 Tampa, FL 33612-6717

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  Duke's Garage Doors

  2975 Bee Ridge Rd Sarasota, FL 34239-7100

Review Details

• Review fromChristine D

  Date: 02/11/2025

  1 star
  Dukes Garage Doors also known as DGD Discount Garage Doors. *****************************************Signed contact for new Garage door 10/21/24. Down payment of $1,617. Install date 11/13/24. Company did not have sensors for door to be installed. So company came back to our home to realized springs that came with door were wrong. So company reorders new springs. Then they again ship wrong springs. 12/13/24. We have to manually open and close a double heavy hurricane proof door (8 foot x 18 foot door) so company comes back to our home again and cant complete work because wrong springs were shipped. This time 2/10/25 the spring that were installed are wrong and even harder to close. So we have paid the company another half of door cost. $1,617. Because door was installed and left in our home. So far the company has $3,234 of our money and we still do not have a working garage door. Tried to call company after their associate left our home to talk manager. 4:14 pm 2/10/25 associate ******* said no manager on duty. I asked her to contact a manager and have them call us back. I cant close door. (To heavy for me. Only my husband can open and close door. If he is gone from the house no way to close door. So my car has to be moved out of garage as well any time he leaves our home. Very inconvenient this has been going on for three months!) Associate ******* said for me to call back in the morning. Very un empathetic associate. This has gone on way to long and company is blaming door manufacture. Not understanding why springs were not checked to make sure they were correct before another install. Three months is way to long to not have this resolved. **************** is lacking.

• Review fromJimmy P

  Date: 01/23/2025

  1 star

  Jimmy P

  Date: 01/23/2025

  Ever got that feeling. I found them on the web. I emailed and then finally got a call. The young lady that I was speaking to seemed to, not really have a grip on what was being asked. This is NOT a company, if it is, it is not very professional. Just a heads up, go elsewhere. I will not be using there service. Especially after reading the BBB reviews.

  Duke's Garage Doors

  Date: 01/24/2025

  Thank you for your feedback. We're sorry to hear about your experience and take your concerns seriously. Providing professional, helpful, and clear communication is a priority for us, and we will use this as an opportunity to improve. If you'd like, we'd be happy to address any specific questions or concerns directly. Please dont hesitate to reach outwed appreciate the chance to make things right!

• Review fromCandace L

  Date: 11/16/2024

  1 star
  A little over a year ago, we called GDG to ***lace our garage door motor. They were quick and courteous, and the installer gave us lots of information on how to maintain the door. We have gone through two hurricanes (2024), and after ****** noticed the door not functioning as quickly or smoothly as it used to. We called DGD to have someone look over the system and maintain what might be needed. Here is where things went wrong. Less than 24 hours before our appointment (an appointment scheduled 3 weeks prior), we got a vague reason for them needing to cancel, with the best option being to wait a few more weeks. Trying to understand and believe in the good nature of our first encounter, we agreed to reschedule. Today (11.16.24) was the new date. Now, hours before our appointment, we got the same call and a vague excuse. We canceled our plans, rescheduled our lives, and made sure to make today work for this reschedule. So, when I called to push back, the *** couldn't care less, was very apathetic, and literately told us, Your ***air doesn't have a high value, so it gets pushed back for others! WHAT?! We have waited too long and rescheduled for pathetic reasons, and I believe my ***air is valuable! This is not how business should work. No customer should be made to feel less than or not of value! This is how businesses lose customers, and they lost us! Go to a ********************** that values you as a customer, no matter your ***air or ***air value, and is simply happy you chose them!

• Review fromSteven P

  Date: 07/17/2024

  1 star
  Spring broke on my garage door. I called DGD and they sent a person out to repair, your mind you I could not get my vehicle out of the garage. So the man helped me move my car after he open the door when he proceeded to tell me I needed new springs. The Installed cost would be $680 approximately, well he caught me at a bad time I needed the problem fixed. After he left I looked up the cost of springs on Amazon. Theyre about $130. So basically Im charged over $500 for an install that to approximately 30 minutes. Talking about buyers remorse. This company stole from me! DO NOT DO BUSINESS WITH DGD!!!!!

• Review fromBob M

  Date: 04/13/2024

  5 stars
  ******* came out and worked until 9:00PM. He did a super job and DGD is lucky to have him. It is hard to find good people that will work like him . I am very satisfied.

• Review fromEdna R

  Date: 03/29/2024

  5 stars
  Today I just had my garage door motor replaced by ***********************,the old one was just that to old and sounded like it was going to fall apart. ************* came at the time he said he would he was very professional and explained everything to me ,he removed and replaced my garage door motor, now I have piece of mind the the door is very silent when opening and closing. *********************** thank you for your service . I am a happy customer ??

• Review fromRyan W

  Date: 11/04/2023

  1 star
  Let’s just say in 2019 I purchased new rollers they cost $250 today I got a call I need new rollers that’s less than 4 years. I had them come out about a noise I was hearing and that was four months ago, two maybe three months goes by one of the sensors broke again they came to replace I liked him I asked for him. If switched the old one with the new one no cost because the warranty covered it. He never checks anything else leaves than a month later they call me and said he says I need a maintenance done and new rollers?!?! How the heck do the rollers go bad in two months let alone 4 years. On top of it he doesn’t tell me anything about this and if I don’t spend the $270 to replace the rollers with them or if I do it myself it voids the warranty. I found rollers for $40 with lifetime warranty on them made in the USA. Theirs are made in Taiwan and didn’t last 4 year but they want put the same ones on!?!? It’s worse than anything I have seen. Also I lived here 10 years before using them and never had a problem but ever since I used them I have had nothing but regrets. It’s funny they even ask you to give them a good review because they get money for 5 stars. Just WOW I have no words it’s disgusting. All you people giving 5 star reviews I truly have know idea what you are smoking. Is it because they have next day opening’s because they are charming? Because if some one put this crap parts on my car I’d be pissed! I know I’m angry but this is the truth about this company they put crap parts on up sale you the warranty and then if you doing anything at all to it they void it. How does the rollers effect the garage opener I have a warranty on the opener I should be able to replace the rollers if i choose. Don’t get me wrong they do ok when replacing things but they talk as if it’s the best product… when I find the same stuff on Amazon for instance $200 bucks to replace sensors that are exactly the same on amazon for $24 and it takes 10 mins to replace.

• Review fromJamie M

  Date: 06/02/2023

  5 stars
  Amazing is all I have to say! I appreciate the service I received from DGD!

• Review fromCherie C

  Date: 03/29/2023

  5 stars
  This is the second time I had tech come out for same problem. Chris M.  was professional and courteous. He fixed the door from hitting the bar by shortening the brackets. He reprogrammed the remotes too. I liked him and will ask for him by name if I need anymore repairs done.

• Review fromPatrick Natale

  Date: 02/21/2023

  5 stars
  I have been dealing with a broken single garage door for a couple of years, and it just became a custom to open and close it manually. When my two car door started acting up, I decided to go ahead and fix both doors at the same time. I was able to get service scheduled the following day after I called. The technician, ******, showed up on time after calling ahead. When he got here he did a thorough inspection and gave me a great explanation of everything that needed to be done to either repair or replace certain parts. The whole job lasted about four hours, and I was just amazed at how much better the doors are working. I had two new motors installed, and they are unbelievably quiet. I couldnt be happier. ****** installed all new switches and programmed all the new remotes for me, including the one in my car. Total cost was $1465, but well worth it considering the results so far.