Reviews

This profile includes reviews for Duke's Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Duke's Garage Doors has 3 locations, listed below.

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  Duke's Garage Doors

  7293 Sunshine Grove Rd Brooksville, FL 34613-6802

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  Duke's Garage Doors

  110 W Seneca Ave Ste 106 Tampa, FL 33612-6717

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  Duke's Garage Doors

  2975 Bee Ridge Rd Sarasota, FL 34239-7100

Review Details

• Review fromCarol C

  Date: 02/03/2023

  1 star
  My garage door malfunction last week & Melissa from Discount garage door sent out a technician to fix it. The technician came out last week Wednesday on the 25th of January. He pushed two buttons & charged me $150. He advised me if I pay with a credit card card I would be charged 3% more. He advised me to use a check & I comply. I ask Melissa to email a copy of the bill & it was not itemized. My garage opener malfunction again on Monday of this week. I called DGD & they sent the same technician yesterday which was Tuesday January 31st. He arrived & adjusting the springs saying that garage door is too heavy for the opener which your company installed 5 years ago. He recommended that I replaced the garage opener. He wanted me to replace with the same brand ( Linear) which would have been $475.00 & wouldn’t put my original $150 towards it. I asked your technician about a better garage opener which is the lift master. He said it would cost me $1,000.00. He insulted me by saying he knows I don’t like spending money. I decided to go with A1 garage doors since they quoted me $ 525 for the lift master garage opener & they did a great job & their technician was very professional. I would like your company to give me a full refund for my inconvenience!!!!! Thank you Carol C.
  
  
  
  
  

• Review fromLori W

  Date: 12/05/2022

  1 star
  Our garage door wouldn’t close and we saw the spring dangling down. We had Discount Garage Door come out and the repairman took advantage of our lack of knowledge as first time homeowners and SCAMMED us out of nearly $1800 for unnecessary and overpriced repairs which they charged for UP FRONT prior to doing the work. After talking to many other people, this cost is FAR outside the norm. They claim they gave us 5 or 6 quotes to choose from, but they were given verbally and were not adequately explained, otherwise we never would’ve agreed. We even asked for his recommendation of which option to pick given that we just need it to be minimally functional as we almost never use that detached garage and will be moving and selling in less than a year, and he decided to upsell us on the 1800 option. It wasn’t until after we signed and paid that we were sent the actual quotes. Upon reviewing the email, we see that the main 3 the man was talking over were the ones for roughly 1200, 1800, and 1900 (all absolutely outrageous). At the time we didn't even know reattaching it for $300 was a viable option. He even considered it to be a "good" option according to the quote title in the email. Yet the repairman did not present it as such. He told us he'd order some special springs and come back, but that he could put on temporary springs in the meantime until they arrive. To us, temporary implied loaner springs that he would be taking back when our new ones arrived. We discovered part of the reason the quotes were so high is that he never told us we would be BUYING these “temporary springs” for $300, which is charged on ALL of his quoted options. Why would we buy $300 of springs that aren't even compatible with our garage? Other insane charges are $650 for the “special” springs and $300 for a chain rail. After everyone told us we had been massively ripped off, I called them to cancel the job. I spoke to the manager Anna and she was unwilling to do anything to resolve this issue.

• Review fromRobert D

  Date: 08/30/2022

  1 star
  Used them today to fix my garage door which ended up needing the sensors replaced. Was charged $248 for the sensors which can be purchased at Amazon or Lowe's for $40. Total bill was $398. I'm not against a company making a fair profit but I believe this borders on gouging.