Reviews

Review Details

• Review fromSyntoria F

  Date: 08/14/2024

  5 stars
  Syan Pools did an amazing job! Bobby calmed my nerves, and there are not enough words to express my appreciation for him. He's direct so you always know the process from beginning to end! Five??????????

• Review fromMije P

  Date: 06/08/2023

  5 stars
  Part of my pool wall collapsed and was bent along the top of the wall. Bobby’s crew came and straightened the wall and installed a new liner and skimmer. I found them to be very professional and knowledgeable. They were very efficient in their work. I highly recommend them.

• Review fromLaura B.

  Date: 03/23/2023

  5 stars

  Laura B.

  Date: 03/23/2023

  So professional from beginning to end. Can't ask for anything better. Help qith questions we had even after pool was installed. Thank you syan pools..
  

  Syan Pools

  Date: 03/25/2023

  Thank y’all! We really appreciate your business and your trust! Of course, questions are encouraged and expected from new pool owners. So feel free to ask away. Thank you for the honest feedback.

• Review fromStormy H

  Date: 03/22/2023

  5 stars

  Stormy H

  Date: 03/22/2023

  Syan Pools did a great job! They were on time, answered all our questions and friendly. They had our 27 foot round pool installed in 3 hours! Devin and his crew are great. Highly recommend!
  

  Syan Pools

  Date: 03/25/2023

  Thank y’all *** ********* Thank you for being so welcoming and easygoing! We appreciate your business and your trust! Your feedback is greatly appreciated as well! Devin is certainly the best with Customer Relations and pool installations alike! We will certainly let him know about your review.

• Review fromPhilip A

  Date: 02/15/2023

  3 stars

  Philip A

  Date: 02/15/2023

  I would not recommend this service unless you are into completing the project yourself. Here is the response I got from expressing my dissatisfaction:
  With the upmost respect Sir, we make it very clear and known prior to accepting any deposits. We bring this to every customer when meeting them and even bring a physical copy when coming out in person for each and every customer to sign. This assures us that every customer has had the chance to thoroughly review prior to signing. We charge half the price of any other pool company for digging services to assure its in each customers budget to hire another company (which I can refer) to complete the backfilling process if necessary. We also do not do any leveling of excess dirt (which I spent hours doing at no extra cost) and we even did much more backfilling than normal. I’m not sure what happened after I left. The guys said you were upset and threatening to leave a negative review.
  

  Syan Pools

  Date: 02/16/2023

  This is true and accurate as this was our exact response via text message after learning of the Customer *********** to leave a negative review if we didn’t finish the remaining backfill of his recessed pool then demanding our employees to exit his property when they were finished and attempted to go over the operation of the filter system. Mr ******, just as EVERYONE else, is made very aware prior to signing a contract, making a deposit, or scheduling any work, that we do NOT charge for backfilling above ground pools that are partially recessed into the ground more than the included 8 inches as this is not a service that we are equipped to offer. Same thing goes for any landscaping services around the pool upon completion of installation. We do have a couple companies that we refer for these services. This is all made very clearly on our contract as well (which every customer including Mr ******* ** ******** to go over more than once plus sign and date. Pool installation went very smoothly, Customer was nice and did not pose any questions during the process. I, the owner, even leveled out the 20+ yards of excess dirt extracted from the site at no extra cost.

• Review fromJulie L

  Date: 08/12/2022

  5 stars

  Julie L

  Date: 08/12/2022

  I contacted Syan Pools and got an immediate response from these guys! I had tons of questions and Bobby patiently and politely answered them all. We Had our pool installed before I even thought possible. They worked through the extreme heat and even through all the rain. They went above and beyond! I can't even tell you how much this pool means to me. They did an amazing job and I highly recommend them.
  

  Syan Pools

  Date: 08/15/2022

  Well, we were given a task to have you back up and swimming before your guest arrived from out of town. So that became our mission! Glad we were able to accomplish it for y'all! Thank y'all for your business and thank you for your honest review.

• Review fromEmma L

  Date: 08/12/2022

  5 stars

  Emma L

  Date: 08/12/2022

  Honestly, I was skeptical at first. I never heard of this company, and everyone promises you the world when they want you to buy their products. Booby came and explained the entire process, listen to what we wanted, made suggestions, and took his time to make sure we got what we wanted. The pool was installed in March. They did an excellent job, and before leaving Bobby explained how to take care of the pool and system, and to contact him if we had any problems (people say that, but we all know if a problem occur, they disappear). Well, months later, we experienced a problem with our salt water system. I contacted Bobby, and he was absolutely amazing. He kept his words, and took care of us. There are very few companies that impress me, Syan Pool is definitely one of them: they are honest, trustworthy, they have a fantastic work ethic, and their customer service is fabulous. Contact them for your pool needs, I promise you won't regret it!
  

  Syan Pools

  Date: 08/15/2022

  Thank y'all for the honest review! Y'all were a pleasure to work for! Thank y'all for trusting in us! We're glad we were able to accommodate your vision!

• Review fromRussell .

  Date: 08/09/2022

  5 stars

  Russell .

  Date: 08/09/2022

  We had a absolutely awesome experience with our pool install. Great communication and clear expectations. Up front pricing and efficient work from the team. So glad we choose to go with Syan pool. My wife and I 100% recommended this company.
  

  Syan Pools

  Date: 08/12/2022

  Thank y'all for the hospitality, your patience, and your business!

• Review fromLori L

  Date: 07/29/2022

  5 stars

  Lori L

  Date: 07/29/2022

  I've got severe RA and was told by my rheumatologist that working my joints out in water would be very beneficial for me and while communicating with my neighbor she recommended Bobby with Syan Pools and he certainly didn't disappoint! I told him what I wanted and he got everything in motion! Even with all the rain we were having...Bobby still made sure my pool was installed when he told me it would be! His guys were AMAZING and I definitely recommend them for your pool needs!
  

  Syan Pools

  Date: 08/01/2022

  Thank y'all! Y'all were Great! Tough task, but sure glad we got it done!

• Review fromCathy G

  Date: 07/29/2022

  5 stars
  Syan pools recently installed our new above ground pool. From start to finish they were very easy to work with and their crew did a great job getting our pool installed in just one day. Bobby and Devin were quick to respond to any questions or concerns we had and I would definitely recommend them to anyone interested in getting a new pool.