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Business Profile

Mailing Services

Pack and Send

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** from pack and send bounced back my fingerprints because i complained of her being rude. She threatened to cancel my prints which she called in front of me and did. This is unprofessional and it is denying business by an employee. As a business owner i cannot believe what i experienced, she also said shes been there for 10 years so no negative review would do anything to her

    Business Response

    Date: 06/06/2024

    This certainly does not sound like a typical visit as this business has been built specifically on exceptional customer service. None of the employees have the ability to "bounce" reschedule or cancel appointments. We will be interviewing the employees that were present, going through our in store security video footage and communicating with Fieldprint to get a clear understanding as to exactly what transpired during your visit. At this early stage we are sure that we did not request or receive any funds for services.

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