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Business Profile

Mailing Services

Pack and Send

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ashley E

    Date: 09/20/2023

    Ashley E

    Date: 09/20/2023

    Their website says they do printing but they do not have any of the standard applications needed to print. I came in this morning with a USB drive in order to print 11 documents (3 word, 8 pdfs) I was told that they havent been able to print from USB and it would be better to email. I left went home to email the documents because I wanted to be certain I included all of them as I was then shipping these documents via fedex. I came back 40 min later....When things started printing and they didn't look right the employee kept arguing that the files were received that way and she was just printing as received. When I asked why 2 pages printed without being cut off, She got an attitude and forcefully turned her monitor toward me to show me that it looked fine on the screen. When I asked if it was an issue with the scaling she stated "I don't know why people think we are a printing store" I advised her the website says that you can print. I went to pull up on the website that states they do "Full service color copies" She then got even more irate and said "I worked here for 9 years. I run the site i know what it says." When I told her I didn't appreciate how defensive she got and that I didnt want what was printed as it was not usable for a proposal, she said "you can leave. You're welcome for not charging you". She then threw the stack of papers at me and said "we dont have a shredder so you can take those" i told her that her behavior was disgusting and that I would be filling complaints. The employees name is ****** and the "manager" if that is true ****** stood by and watched her act like this.

    Pack and Send

    Date: 09/27/2023

    We are sorry you had an unpleasant experience while visiting Pack and
    Send. Thank you for bringing this to my attention. Yes, we are a full
    service printing shop. We are actually capable of re-creating the
    document if need be. After reviewing the issue that you mentioned, I
    discovered that there was a default application setting that was
    incorrect. That was causing the issue that was equally frustrating to
    you and the employees. I apologize for your experience while trying to
    print your documents. This setting been corrected and there is no longer
    an issue printing the documents. We are a "Mom and Pop" shop that is
    built around exceptional customer service. Clearly I need to do better.
    Based on your experience, It certainly seems that I need to implement
    additional "customer service" training. We have already addressed the
    setting issue and are currently working to offer a higher level of
    customer service. I'm sure you understand as a small business it is
    difficult enough to succeed, the last thing we need is to offer anything
    less than exceptional customer service. Please accept my sincere
    apology and allow me to make it up to you in the future.

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