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Business Profile

Vitamins and Supplements

Mercola.com Health Resources

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello Dear BBB Team,I have purchased a Juicer from *********************************. This Juicer comes with a life time warenty when I have purchased it. I have sent an email about the juicer mal function to DR ******* team on December 4th 2020. Please kindly help me resolve.Attachments-1) Evidence Picture of Credit Card Statement of my purchase.2) Evidence of lifetime warrenty.

    Business Response

    Date: 11/19/2024

    Thank you for reaching out regarding the issue with your juicer. We sincerely apologize for the inconvenience. Our records show that you initially contacted us on December 4, 2020, about a cracked strainer piece included with your unit. At that time, we promptly sent a replacement for the damaged part. However, we did not receive further communication indicating that the replacement was not received or that there were additional concerns with the juicer.

    Regarding your inquiry about our return policy, we do offer a money-back guarantee. The image you provided mentions this, along with a note to "See our full return policy details." By clicking on that link, you will be directed to our full return policy page: ****************************************************************;

    As outlined in our policy, household electronics, such as juicers, are covered under a 90-day money-back guarantee. The lifetime guarantee applies exclusively to consumable products, as explained on the policy page. There is also a chart on that page distinguishing consumable from non-consumable products.

    We apologize for any misunderstanding or confusion this may have caused. If you have additional questions or need further assistance, please dont hesitate to reach out.

    Customer Answer

    Date: 11/24/2024

     
    Complaint: 22567101

    I am rejecting this response because:

    Respectable *************** Members,

    Please kindly advice, about the replacement procedure for the broken juicer now.

    Please call me on *****************.

    your help will greatly appriciated.



    Sincerely,

    ******* ***********

Mercola.com Health Resources is NOT a BBB Accredited Business.

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