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Business Profile

Water Well Drilling

H20 Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Well Drilling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called this company on 8/15/22. To speak to them about . They drilled a well behind my house for a new build and since they did my water has smelled so bad and I can't clear it up . Called them and spoke to ***** the manager and she laughed at my problems and concerns. And told me that I would have to wait it out and too bad that their drilling messed ** my well . I have never been laughed at by a professional when trying to solve a problem . They have gotten so big I guess they don't care about the problems they cause the residents of ********** . I can no longer drink water and if I turn on my water it smells my house up bad . My husband is retired law enforcement and is now going through congestive heart failure and I can't cook him the food because of the smell . They just don't care how they mess with family and the harm they cause

    Business Response

    Date: 08/30/2022

    Better Business Bureau
    RE: Case #********: *****************************

    Response from H20 Systems, Inc.

    On 8/15/22 **************** called our office and accused H20 of causing her water to smell due to drilling
    the well on the new construction property behind hers.

    Complaint states the drilling of a well behind her caused smelly water. Drilling does not cause the
    water to smelL

    Complaint states Service Manager laughed at her problem, said she would have to "wait it out and too
    bad their drilling messed up her well". **************** began yelling at Service Manager who attempted
    to defuse the situation and explain the drilling process. She certainly never laughed at *************** or
    any customerfor any reason. The conversation became so irrational and rude that service could not
    be set up to try andfind out why her watersmells.

    Complaint states H2O Systems doesn't care about the residents of **********. H20 Systems has been
    In businessfor 50 years and always attempt to go above and beyond to resolve issues that *** have
    caused by the drilling process. We appreciate ALL our law enforcement officers and service many of
    them. We can understand the stress **************** is under at this time and we are sorry ****************
    believes **** caused her water to smell, but we are positive that our drilling is not the cause.
    See Attachment/File: Business Response.pdf

H20 Systems, Inc. is NOT a BBB Accredited Business.

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