Reviews

This profile includes reviews for Certegy Payment Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Certegy Payment Solutions, LLC

  17757 US Highway 19 N STE 375 Clearwater, FL 33764-6592

• 

  Certegy Payment Solutions, LLC

  PO Box 908 Grand Junction, CO 81502-0908

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  Certegy Payment Recovery Services, Inc.

  652 N. Sam Houston Pkwy E. Houston, TX 77060

• 

  Certegy Inc.

  2820-C Kalihi St. Honolulu,, HI 96819

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  Certegy Payment Solutions, LLC

  P O Box 144717 Orlando, FL 32814

Review Details

• Review fromRoyce O

  Date: 12/31/2022

  1 star
  This company is a dangerous joke and no reputable business should be using it. I had a check declined today at a local H-E-B grocery store. I was attempting to complete the state registration for a vehicle which they provide. The catch is that it must be cash or debit card but they do offer check cashing which can then be used to complete the transaction. My check was declined but they cannot provide any explanation or reason. They just give you a little card with Certegy's information. I called but it is useless to even try it. I did some shopping and then paid for the purchases with my bank credit/debit card with no hassle on the same account on which the check was declined. I drove to my bank, made a withdrawal from the same account with no problem and returned to HEB and registered the vehicle with cash. I am not sure how the process works as far if the store puts the check information in manually or if it is done with a check reader . Later I went to the website and entered the information required to find out about the declined check and they had no record of it. This company needs to be shut down. I preferred not to even give one star but it is required.

  Certegy Payment Solutions, LLC

  Date: 01/03/2023

  
  January 3, 2023
  
  
   Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at https://www.askcertegy.com.
  
  Sincerely,
  
  ************************
  **********************
  

• Review fromAlan P

  Date: 12/28/2022

  1 star
  Horrible. They refused a check at the same place i was using for 10 years. Same bank, amount. Would not give me a straighten out.

  Certegy Payment Solutions, LLC

  Date: 12/30/2022

  
  Certegy Payment Solutions, LLC
  PO Box 908
  **************, ** 81502
  
  
  December 30, 2022
  
  
  *******************
  
  
  
  Re:      BBB Review ID Number ****** ***********************
             Certegy Case Number 427619
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request.  To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  
  For further assistance, you may contact Certegys ************************ at **************.  You may also visit Certegys website at https://www.askcertegy.com.
  
  
  Sincerely,
  
  Customer Care Department
  ******************************************* **********************, LLC
  

• Review fromBrad E.

  Date: 10/18/2022

  1 star
  I know that certergy is a complete joke... I am escalating my case to court to have this company shutdown!! I don't care if it takes everything I have I will see that this joke of a company gets shutdown... just like so many others lowes has lost my business and home depot gains... lowes you are the real scumbag for using this joke of a company....ABSOLUTELY RIDICULOUS!!!! GOOD JOB LOWES LET A FRAUTLENT COMPANY COST YOU BUSINESS

  Certegy Payment Solutions, LLC

  Date: 10/21/2022

  
  Certegy Payment Solutions, LLC
  PO ************************************************************************** 21, 2022
  
  
  *******************
  
  
  
  Re:      BBB Review ID Number ****** ***********************
             Certegy Case Number 398858
  
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request.  To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegys ************************ at **************.  You may also visit Certegys website at https://www.askcertegy.com.
  
  Sincerely,
  
  Customer Care Department
  ******************************************* **********************, LLC
  

• Review fromjerriann h

  Date: 09/09/2022

  1 star
  Every single paycheck that was valid they declined the check they don't try and fix the problem all they do is read the same script that the automated system says the consumer file they sent me gave no reason for the denial of my checks I have over a 600 credit score I have been with the same bank for 5 years lived in the same place for going on 4 years my car is paid off my bills are always paid early and the messed up part is everyone uses certegy so I am *************** out of cash on hand convince by a AI algorithm this is so absurd I hope the company goes out if business they are shady and unfair

  Certegy Payment Solutions, LLC

  Date: 09/12/2022

  September 12, 2022
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request.  To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.

  
  For further assistance, you may contact Certegys ************************ at **************.  You may also visit Certegys website at https://www.askcertegy.com.

• Review fromNyra Mae V

  Date: 09/07/2022

  1 star
  Today, I went to a Fry's store and wrote a check and certegy refused is saying they couldn't accept it. When I called about it, the problem goes back to a check that I wrote at ***** on April 24th. Krogers cashed it on April 25 and again on April 26th, they cashed the same identical check and Certegy let them. i filed a complaint with my bank and they gave me back the money but today, September 7th, Certegy would not let my check go through. they had flagged my account as being fraudulent because of THEIR mistake and I have to file a dispute with them which will take 30 days to straighten out. They are the ones that made the mistake and they are blaming me for complaining about it. They cleared the same check twice. I didn't write the same check twice. Someone in their department cannot read a check number and realize they had already cleared the same check. Then, they have the **** to say it is the customer's fault. SHAME ON **********************.

  Certegy Payment Solutions, LLC

  Date: 09/12/2022

  September 12, 2022
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request.  To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.

  
  For further assistance, you may contact Certegys ************************ at **************.  You may also visit Certegys website at https://www.askcertegy.com.

• Review fromKiffany L

  Date: 08/10/2022

  1 star
  I contact this company regarding a declined check. There's no record of the transaction on my consumer file disclosure report. However the store and Certegy continue to deny my checks as a form of payment. After contacting the customer service center there was no valid feedback as to why the checks are declined or how to clear the matter. The representative literally advised to just "keep writing checks" and see if they go through. She stated they have limited access to their systems and a supervisor is unavailable. She also said there is no US based office for me to speak with since their call centers are all outsourced. The call sounded like a complete scam. She collected all my information but was unable to clear the matter or verify history.

  Certegy Payment Solutions, LLC

  Date: 08/29/2022

  August 29, 2022
  
  Certegy Payment Solutions, LLC ("Certegy") is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  We thank you for relaying your concerns and we are eager to provide you with assistance. However, we are unable to fully investigate your concerns based on the information provided in your review response. Please contact Certegy's Customer Care Department at X-XXX-XXX-XXXX where we can better address your specific concerns. When you speak with an agent, please provide the agent with your personal identifiers so that your transaction(s) can be investigated. You may also visit Certegy's website at ***************************