Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teamviewer only allows you to cancel with 28 days notice before the renewal. I reached out to Teamviewer via a ticket to cancel my license renewal for 2025 on July 31 of 2024. They did not process the renewal cancellation. I then reached back out to them in April of 2025 requesting them cancel the auto-renewal. I got confirmation from a *** that it was completed, but it was not done. I then received an email on June 24 stating my auto renewal would be taking place on July 27. I reached out via phone support to try and resolve it once and for all, only to be told the phone agents can do nothing and will just submit an email ticket in my name to the licensing department, which has ignored my 2 prior requests.Teamviewer is VERY aggressive about collections because they have deceptive contract practices and they lock clients into a product that they don't want. I do not want to be erroneously sent to collections because they won't honor my written cancellation requests. I have followed all the correct procedures and am being ignored by them.

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  Hi!  You can close this.  They finally got back with me yesterday and cancelled the renewal.

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to submit a formal complaint against TeamViewer regarding an attempted charge of $610.80 for a subscription that I do not wish to continue and made an effort to cancel during the free trial period.I signed up for a free trial with TeamViewer on April 22, 2025, in order to test the platform and evaluate its features. After briefly testing it during the trial period, I determined that the service did not meet my specific needs and decided not to proceed with a paid subscription. I attempted to cancel the service through the user account portal before the trial expired, as I had no intention of continuing with the membership.Despite this, I was notified of a charge of $610.80 on May 22, 2025, for an annual subscription. Upon receiving this notice, I immediately contacted TeamViewers support team to dispute the charge and explain my intent not to continue.Proof of my intent not to continue is that I did not use the service beyond the initial brief testing during the trial period, nor at any time afterward. My account activity clearly reflects this.Unfortunately, my efforts to resolve the matter directly with TeamViewer have not been successful.For your reference, the invoice in question is attached to this message.I respectfully request the Better Business Bureaus assistance in addressing this issue and ensuring I am not held responsible for a charge that does not reflect my usage or intent.Account Number: ******** Trial Start Date: April 22, 2025 Charge Date: May 22, 2025 Amount in Dispute: $610.80 Thank you for your attention to this matter.Sincerely,***** Deffendini

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a corporate-level perpetual license for ********************** in 2012, granting lifetime use. TeamViewer is now sunsetting the version, making it unusable unless we switch to a paid subscription. This violates the original agreement and forces us to abandon a product we legally own.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the teamviewer free version for over a year without any problems until recently. About a month ago I had a hard drive failure, I unfortunately lost some data so I was working on getting my system back to normal, and after reinstalling teamviewer I discovered I had a "commercial use flag". Trying to get back up and running quickly, I called their support team for help. Support mentioned the flag could be removed but that it was handled by a different department, of course. I was told the fastest solution was a business trial, so while I am trying to recover my data I went with that just to get it done. After that, I found from my own research where to request the commercial use flag removal on their website. I got an email saying the flag was removed and I thought we were all good, nothing had changed about how I used the software and they had essentially confirmed no business license was needed when they removed the commercial use flag. Then I was unexpectedly charged for the business license. ********************** now refuses to refund the charge. I don't believe this is fair at all and to some extent I was misled and taken advantage of. There are lots of other options for RDP software on the market, I would highly recommend anyone actually needing to pay for this software NOT use teamviewer. They have no regard for their users, only for their money.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  License for version 12 purchased 4/26/17 forever/perpetual the salesman stated. License # ******************** Now an email stated that on 12/2025 this software will no longer work on the internet which it is being used for, and I must upgrade at $4,000 plus to use there now subscription-based software.I was told this would never end I can use it as long as it is installed.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime license for ********************** software. Now Team viewer is ending my lifetime subscription. They tell me that if I want to use their software in the future I will have to pay. That is fraudulent. A lifetime perpetual license is supposed to be just that and can not be terminated because the company decides that it no longer wants to support the product. Team viewer please do not respond that you are "deprecating outdated software". That is not a response. Your obligation is to keep the software up to date when you sell a "perpetual license" or to refund the purchase price.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime license from **********************. The license will expire this year. I did not sell someone or mention the word lifetime only to have an expiration date after 10 years. I think is a shame that companies say you will have something for life and after 10 years pull the rug out from under you.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TeamViewer renewed my subscription without valid notice. I had previously informed them to stop using an old email and provided a correct one, but they still sent the renewal notice to the wrong email address. I didn't receive it and couldn't cancel in time. My credit card company reversed the charge after I disputed it due to this failure. Despite this, TeamViewer continues to demand payment and threaten collections. When I try to respond to their emails, I get auto-replies like "this email is not monitored" or "no ticket associated", making it impossible to resolve the issue. It feels like I'm being blocked. I'm requesting with BBB's help, that TeamViewer acknowledge the renewal was invalid, stop collection threats, and formally cancel my subscription once and for all.

  Business Response

  Date: 05/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23355426
  
  I am rejecting this response because:
  

  TeamViewer did not acknowledge or cancel the current disputed renewal. This means they can still pursue payment and collections despite the fact that my credit card company reversed the charge, confirming the disputed renewal invoice as invalid and void due to improper notice. Im requesting that TeamViewer formally cancel this renewal, stop all collection threats, and close the account immediately. 
  
  

  Sincerely,
  
  **** **********

  Business Response

  Date: 05/30/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 05/30/2025

  Complaint: 23355426
  
  I am rejecting this response because:
  
  TeamViewer did not acknowledge or cancel the current disputed renewal. This means they can still pursue payment and collections despite the fact that my credit card company reversed the charge, confirming the disputed renewal invoice as invalid and void due to improper notice. Im requesting that TeamViewer formally cancel this renewal, stop all collection threats, and close the account immediately. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***************** weeks ago, I was using a consultant on Upwork (a computer service platform). The consultant asked that I sign up with TeamViewer so that he could use my computer remotely. I did and was required to put in my ****** account to do so. Which I did.The Teamviewer did not work nor was I able to contact Teamviewer. Here is what Teamviewer said:*** ********** 5:14 PM This is what i get Permission Problem You don't have sufficient rights to view this content. Are you trying to access the Frontline Knowledge Hub? If yes, please request access via this ***: ****************************************************** (Please copy-paste the *** in your browser)TeamViewer I later tried but when I sent a request for my password (Yes, I forgot it), they did not respond. I checked my trash bin and spam folder and there was not response. Teamviewer then charged me a $615 yearly fee for a product I could not use and never used! I have attached the Teamviewer response. I am asking for my $615 back.Sincerely ****** **********

  Business Response

  Date: 05/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against TeamViewer in relation to an unauthorized and unintended subscription charge.While attempting to renew or manage my companys TeamViewer subscription, I accidentally used the autofill feature on my browser, which populated the form with my personal account information. As a result, the subscription of $647.45 was to be processed under my personal account rather than the existing corporate account. I have ********************** invoice number R03824484 of that amount.After learning of the mistake at the time, my company proceeded to purchase a new subscription under the correct account, leaving the erroneously created personal subscription redundant and unused. I only realized the error after an invoice charged to my personal account for a subscription that is entirely unnecessary and will not be used. The subscription is to be charged despite the fact that TeamViewers product was not accessed or used in any way during this time. I reached out to request cancellation and a refund, but have not received a resolution. As of today, the bill is 4 days overdue, and I am now being held financially responsible for a full years subscription that I neither intended to purchase nor will ever utilize.I respectfully request that TeamViewer cancel the subscription and issue a full refund for the charge made to my personal account. I believe this is a reasonable and fair resolution given the circumstances.

  Business Response

  Date: 05/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23339995
  
  I am rejecting this response because:

  While I understand Teamviewers response, I dont think it is a fair response especially where mistakes are made. I have been in contact with them regarding this matter and they havent provided sufficient response. As at this point, the company that I have been working for has since contacted refused to reimburse me and I think looking for TeamViewer to terminate an invoice for a service I wont use would be a fair response especially where  the company I work for  is a TeamViewer customer.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/30/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23339995
  
  I am rejecting this response because I have been in constant communication with TeamViewer regarding this issue. My complaint ticket was closed before this matter was fully resolved with some emails remaining unanswered. They promised to review my account but I didnt know what their basis of review was since a few hours later, they came back with a rejection on my complaint. I thought they would review my account to see that I actually havent been using their services and that this is was an erroneous purchase. All I am asking from them is fairness and transparency in their review process especially when mistakes are made by their customers.
  
  Sincerely,
  
  ****** ******