Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased Teamviewer through their Florida address and this year I have decided to end the contract, as we are no longer using the program that needed it. They required 28 days notice and I was 29 days late in notifying them. Now they are notifying me through their office in ******* that I am responsible for the payment in full and to go by their German contract, which was unknown to me and is very inflexible. The due date for the payment is March 31 and I gave them notice April 29(on a no- reply email) and 30th. I notice that there are many other complaints about the way this company has handled things. I don't see why I should have to pay for another year when I will not be using it. Please put an end to this harrassment.

  Business Response

  Date: 05/19/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free TeamViewer Business trial in November 2024. I never entered payment information, never used paid features, and my account currently shows the following:Subscription status: Terminated Invoice status: Unpaid No access to paid features No payment method was entered Despite this, I received a debt collection notice for Invoice R03542782, claiming I owe $655.08. I have repeatedly tried to contact TeamViewers customer support to dispute this, but have only received automated replies and no clear path to resolution. Their own system confirms I am on a free account.I am seeking full cancellation of this invalid invoice and written confirmation that this debt will not be pursued.

  Business Response

  Date: 05/14/2025

  During the purchase you chose to be invoiced, at that point the upgrade and invoice were released with net 14-day terms. The upgrade took place immediately and the invoice is
  TeamViewer tries to be as transparent as we can with all our policies, terms, and agreements. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  If we did not get this request in the 7-day satisfaction guarantee the contract stands for the remainder of the billing cycle.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23296409
  
  I am rejecting this response because: it fails to address the core issue and demonstrates a lack of professionalism.
  TeamViewers claim that I chose to be invoiced is false and unsupported. I signed up for a free Business trial, never entered any payment information, and never upgraded or used any paid features. My account status remains terminated, with no payment method on file, and no authorized service ever initiated. Despite this, I received a collection notice for $655.08, which is unjustified and damaging.
  Furthermore, the business response includes a patronizing suggestion that I should educate myself on their terms. This tone is unprofessional, dismissive, and unacceptable in a customer dispute. Rather than providing evidence of my consent or resolving the issue, TeamViewer chose to deflect responsibility.
  I have repeatedly requested a written confirmation that the invoice is void and that the balance has been clearedyet TeamViewer failed to provide it. They redirected me from forum to forum, delaying resolution and now using that lack of response as justification for collections.
  I request that the charge be canceled immediately and that I receive a formal written statement confirming the account is cleared and that no balance is owed.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/16/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23296409
  
  I am rejecting this response because:
  While I acknowledge that TeamViewer has stated future renewals are terminated, this response fails to resolve the central issue of my complaint.
  TeamViewer has not addressed the fact that I never upgraded my trial account, never submitted payment information, and never authorized any transaction. Despite this, an invoice (R03542782) was generated and sent to collections a move that is both unjustified and harmful.
  The companys implication that I should have educated myself on their billing practices is not only dismissive but also unprofessional, especially considering no upgrade or consent to payment ever occurred. This language reflects a concerning lack of accountability and inappropriately shifts blame onto the consumer for internal system errors.
  I am formally rejecting the business response for the following reasons:
  1-The original invoice must be canceled in full  not just future renewals.
  2-A written confirmation is required stating that no balance is owed and that all collection efforts have been fully withdrawn.
  3-There has been no acknowledgment of error, apology, or corrective action regarding the inappropriate collections notice.
  I request that TeamViewer cancel the invoice entirely, clear the record, and confirm that no collection activity will be pursued.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for a free trial and ended up not using their service. After cancelling the trial I still received an invoice for $610 and am being threatened to be sent to collections. I tried calling TeamViewer to resolve the issue but the "subscription" does not include phone support so you are not allowed to speak to a human, which is completely predatory.

  Business Response

  Date: 04/28/2025

  During the purchase you chose to be invoiced, at that point the upgrade and invoice were released with net 14-day terms. The upgrade took place immediately and the invoice is
  TeamViewer tries to be as transparent as we can with all our policies, terms, and agreements. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  If we did not get this request in the 7-day satisfaction guarantee the contract stands for the remainder of the billing cycle.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank was automatically charged for an automatic renewal that I did not ask for. When I asked for a refund the day after my card was charged, Teamviewer declined. I have no use for this software license and am not using it. So I feel they are scamming me out of my money.

  Business Response

  Date: 04/14/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23181984
  
  I am rejecting this response because there is no reason they cannot provide a prorated refund. Most other companies allow for prorated refunds as their policy. They dont force people stay for another year when the customer has no more use for their product. 

  
  Sincerely,
  
  An Vu

  Business Response

  Date: 04/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against TeamViewer US, Inc. regarding their unfair and unnecessarily difficult subscription cancellation process, as well as their lack of adequate customer support. Our business began evaluating alternative remote access software at the start of the year. Upon selecting a new product, we attempted to cancel our TeamViewer subscription using standard business practices, as we do with other service providers. Steps we took included deleting the payment method on file and disabling auto-renewal. However, upon accessing the TeamViewer customer portal, no options for cancellation were visible, which led us to believe that our actions had sufficiently terminated the subscription. In addition, we submitted a support ticket to confirm this cancellation. Unfortunately, we never received a response. This lack of communication made it impossible to verify the completion of our cancellation request. Moreover, as a long-time customer, I find it highly concerning that TeamViewer requires written cancellation exclusively through their support portal, a process that lacks transparency and creates barriers for customers attempting to disengage from their service. To make matters worse, TeamViewer has chosen to pursue payment from us despite our efforts to terminate the subscription, even after we expressed dissatisfaction with their product. I believe this indicates a lack of respect for customer needs and a prioritization of profit over ethical business practices. Over the years of our usage, any communication with TeamViewer has been met with indifference, further exacerbating this issue. I respectfully request that the Better Business Bureau assist in mediating this dispute and encourage TeamViewer to reconsider their rigid policies. Customers deserve straightforward cancellation options, timely responses to support inquiries, and a company that values its relationship with users.

  Business Response

  Date: 04/09/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23180750
  
  I am rejecting this response because: Thank you for your reply.While I appreciate TeamViewer's effort to improve transparency, I find it concerning that there seems to be an underlying assumption that customers are at fault for not fully understanding the terms. I believe that it is equally important for TeamViewer to ensure its processes are clear and accessible to customers without placing undue responsibility on them to decipher the finer details of policies and invoices.
  
  Additionally, I would have appreciated explicit confirmation that the renewal amount is no longer required. Clarity in communication fosters trust and avoids potential misunderstandings. I hope TeamViewer will consider these points in its ongoing efforts to improve transparency.
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/14/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that in January and February i received email that my subscritpion will be auto renewed in March 26, 2025. 2 weeks before renewal i attempted to cancel subscription. I called customer service, after waiting 45 min on hold i got prompt to leave phone number and someone will get back to me next business day, unfortunatelly no one called me. they i used chat and *** told me that they cannt cancel my subscirption and he converted chat script to email and i have to ***ly by email to cancel. I did that and unsurprisingly to me my credit card was charged. someone get back to me that i should be cancelling autorenewal at least 1 month before effective date. please note that that was never mentioned to me at any emails i received. i also filed a claim with ****** that currently pending. I dont use that service and do want to cancel and get my refund. on a personal matter the reason i didnt contact TV to cancel earler as my mother in law was very sick and last month passed away, but this could be irrelevant as i intend to cancel this 2 weeks before renewal

  Business Response

  Date: 04/09/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23180918
  
  I am rejecting this response because:

   

  Please note that I only received invoice once when you charge my account and it does state on 2nd page that i need to terminate at least 28 days before expiration date

  the 2 renewal emails dated 01/25/2025 and follow up 02/19/2025 were just sent as reminders WITHOUT any invoices

  As i mentioned previously i had my personal matter and cannot address cancellation on time

  I guess its the way companies treat their customers now and taking money for service.

   

  I would like to cancel, pay some penalties and get full or partial refund,

  I simply dont use that service

   

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 04/14/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23180918
  
  I am rejecting this response because:

   

  no one discuss anything with me.

  it is impossible to get live customer service
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me over $600 for a service I was not aware of. After contacting them promptly within their 7-day money back guarantee they claim on their site, they refused to provide a refund. They claimed I had to cancel a day earlier and refused to make any exception: ************************************************************************************************************************************************************ I do not understand is that they billed me on 2025-03-27. I contacted them within 7-days disputing the charge on 2025-03-31 as soon as I first noticed it on my bank statement.

  Business Response

  Date: 04/09/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23173882
  
  I am rejecting this response because: I have been requesting a refund within their 7-day money-back guarantee after an unknown charge. They refuse to provide a refund for something I have not purchased or received. 
  
  Sincerely,
  
  **** ************

  Business Response

  Date: 04/14/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23173882
  
  I am rejecting this response because: They sent the same canned message again regarding striving for transparency, Despite claiming transparency, they still refuse to provide the 7-day money-back guarantee mentioned on their site and in their ****. I have received nothing from them and still requesting a refund, which was originally requested within their 7-day money-back guarantee via their website when I first notice the charge. **** is attached. 
  
  Sincerely,
  
  **** ************

  Customer Answer

  Date: 04/19/2025

  To my knowledge this is a charge for a new Business license I never had or purchased. When I contacted the company within their 7-day money back guarantee after noticing the charge on my bank account, they stated it was for a trial or test period, which I'm also not aware of. They stated I contacted them 1 day late, despite being within the 7-day period. 
  

  Even if this were a trial or test period like they claim, the **** clearly states: If the Contract provides for a test period, Customer may terminate the Contract within seven (7) calendar days of the conclusion of the Contract. In such a case, Customer shall be provided with a refund of any prepaid, unused fees (if any) paid to TeamViewer for the applicable Software that is subject to the test period.

  Their claim is the **** does not apply to the trial/test period, despite it stating the contract can be terminated within seven calendar days of the conclusion of the contract. Their claim is I had to contact them before the conclusion of whatever contract they claim I had. I've never received any copy of any contract, unaware of any purchase, and when contacting the company, they only shared their ****. 

  Business Response

  Date: 04/23/2025

  During the purchase you chose to be invoiced, at that point the upgrade and invoice were released with net 14-day terms. The upgrade took place immediately and the invoice is
  TeamViewer tries to be as transparent as we can with all our policies, terms, and agreements. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  If we did not get this request in the 7-day satisfaction guarantee the contract stands for the remainder of the billing cycle.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23173882
  
  I am rejecting this response because: I have received no invoice directly from TeamViewer. Again, the only reason I'm aware of this charge is because of my bank statement. I had to make various password reset requests with different email addresses I have used in the past to access their site and request a refund within the 7-day money-back guarantee. 
  
  When logged in, there is only a single invoice for a new Business license with an invoice date of 2025-03-27 as shown in attachments. 
  
  I requested the refund under 7-day money back guarantee via ticket on 2025-03-29 as that is the only way to contact and request a refund per: 
  ********************************************************************************************************************************************************
  
  This was requested 2 days after the invoice and within the 7-days. They continue to refuse to refund per their website and ****.  
  
  Sincerely,
  
  **** ************

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teamviewer failed to notify me that my subscription to their service, which I thought I had cancelled previously, would automatically renew. When logging into my Teamviewer account, I see no active licenses, products, or subscriptions (see screenshots), which means I had no way to track when and if I had any active subscriptions. I have tried to resolve by asking for a refund for my services, and Teamviewer has declined. They state that I must keep the contract and will not be able to cancel until 28 days before my next renewal. I am seeking a refund due to deceptive business practices.

  Business Response

  Date: 04/07/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23152397
  
  I am rejecting this response because:

   

  There is no attempt at a resolution here. There is no transparency. Take a look at the screenshots of my account. There are no products listed for renewals, nor are there any invoices. The premise of my complaint is that my account shows no products or renewals. How am I supposed to know if I have any bills coming up if I don't see anything in my account? 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for contacting us. 

  I confirm that your contract subscription with the order number 005816215 has been terminated as requested and will expire accordingly on 3/22/26.
  All features of the said license are still available until the expiry date. 
  Have a great day!
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23152397
  
  I am rejecting this response because: Once again, there is zero transparency or attempt to make things better for the customer. I'd like a refund pro-rated to the date I was able to cancel. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a license for my business on March 13, 2024, for a total of $523.68. The invoice included an Automatic Renewal Feature, which I did not fully understand. I ceased using the product months prior to the end of the term, as I am nearly 70 years old and primarily ********** my surprise, TeamViewer US, Inc. raised the price of the product by 27.2% without providing any prior notification of this increase. I notified the company that I would not be renewing the product, and they confirmed the cancellation of the automatic renewal. However, they informed me that the cancellation was a few days too late to void the license renewal. My request to cancel was made on March 14, 2025, just one day after the original purchase date.I find the practice of automatic renewal to be deceptive, particularly when it is communicated solely via email. I had intended to use the free version of the product, but TeamViewer insisted that I needed a commercial license. This practice seems to take advantage of unsuspecting consumers, particularly senior citizens, who may not fully understand the concept of automatic billing and are inadvertently trapped into additional yearly contracts when they initially sought only a short-term agreement.I would appreciate it if TeamViewer would reconsider their position and provide a more reasonable solution to this issue, particularly given the price increase and the circumstances of my cancellation request. Thank you for your attention to this matter.

  Business Response

  Date: 04/02/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23147590
  
  I am rejecting this response because:

  The answer given by TeamViewer, *** was a very generic answer and did not address my complaint. 
  
  If I wanted a multi-year contract, I would have purchased it in the beginning in order to gain some advantage or discount. They used the Auto renewal feature to trick me and others into paying another year at a much higher rate than the original purchase price. Such types of auto-renewing contracts are illegal in *****************  There must be agreement on the purchase price. There was no agreement on the renewal price, it was forced upon me. 
  
  TeamViewer has suspended my account and is no longer providing any services. 

  Sincerely,
  
  **** ******

  Business Response

  Date: 04/21/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  I previously filed a complaint #********. They promised to cancel my account and refrain from attempting to charge my credit card. On 3/12/2024, I made a one-time purchase through TeamViewer and provided my credit card information for that transaction only. At no time did I authorize automatic renewals, recurring billing, or future charges beyond the initial purchase. From Teamviewer email. Authentication-Results: spf=pass (sender IP is ***************) smtp.mailfrom=**************************; dkim=pass (signature was verified) header.d=**************************;dmarc=pass action=none Hi **** ******, We confirm the termination of your TeamViewer subscription, which will end on 2026-02-26. Youll still have access to the free version of TeamViewer for personal use. However, youll miss out on premium features and functions and wont be able to use TeamViewer for business purposes. On 6/23/2025 , Teamviewer attempted to charge my card $666.38 two times for a renewal of that product/service. I did not receive prior notice of the renewal, I did not agree to ongoing service, and I was not given an opportunity to cancel. I contacted the company previously to request cancellation of any future billing attempts. My request has either been ignored or denied. This practice is deceptive and unfair. It appears to violate consumer protection principles and may also constitute a misuse of stored credit card information under industry data security standards (such as PCI DSS). I am requesting the BBB assist me in: Ensuring my credit card information is removed from TeamViewers systems; Preventing further billing attempts without my express authorization.

  Ensuring my credit card information is removed from TeamViewers systems; Preventing further billing attempts without my express authorization.

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a yearly subscription and tried to cancel I will not be using the service at all. Their website is misleading. Apparently the IT that works for us does not need to buy an account to use the service and their website seems like you needed to purchase their service. TeamViewer Support 3:45PM (1 hour ago)to me Hello,Thank you for contacting TeamViewer.Unfortunately, we are unable to cancel the current invoice as it was terminated outside of the policy. However, we have canceled the auto-renewal to prevent future renewals, and your license will remain valid until ************** can view our End-User License Agreement (****) by clicking on the link: TeamViewer End-User License Agreement (See Section *******. of the agreement) ************************************************** any further assistance or inquiries, please don't hesitate to get in touch with us. Best regards,TeamViewer US. ******* ************************************************************************************* They sent me that response. I will not be using this at all and would like my money back or at least deduct a month and return the other full amount.

  Business Response

  Date: 04/02/2025

  Customer Understands Policy yet still upset
  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23130448
  
  I am rejecting this response because:
  
  First of all I wanted to thank you for forwarding TeamViewers response to my complaint. I would like to formally reject their response, as it does not adequately resolve the issue at hand.
  TeamViewers website and sign-up process are misleading, especially for users who are not familiar with how their platform works. It made it appear as though a paid subscription was required in order to allow an external IT person to access my computer. In fact, that was not the case my IT tech was able to connect without needing me to purchase anything.
  As a result of this confusion, I was charged for an entire year upfront  a service I have not used at all and have no intention of using. I contacted TeamViewer shortly after discovering this to explain the mistake and ask for a partial or full refund. Instead, they refused to refund any portion of the annual charge and simply canceled next years auto-renewal.
  I believe this practice is unfair. I am not asking for anything unreasonable Im simply requesting that they refund the unused portion of my subscription, ideally charging me only for one month (if anything). I never knowingly agreed to a full year of service that I would not be using.
  To resolve this issue, I respectfully request one of the following:
  A full refund for the yearly charge since the product was never used
  OR
  A partial refund, charging only one month and returning the rest of the annual payment
  I believe this is a fair and reasonable request given the circumstances, and I hope TeamViewer will reconsider their position in good faith.
  Thank you for your continued assistance,
  ******* *******

  Business Response

  Date: 04/07/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.