Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2022 date of request unable to cancel my subscription for renewal of services. cancellation must be in writing with a submission of a ticket through support online, and must be done 28 days in advance. website redirects when ticket submission is requested so unable to request a ticket period. when support is contacted by phone, placed on hold and told by representative that subscription cannot be cancelled by phone, only online.

  Business Response

  Date: 01/04/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)

  If you have documentation that this request was sent outside the 28-day requirement, please provide to me with a timestamp. 

  
  All future renewals with TeamViewer have been terminated this does not happen again.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have an annual renewal with TeamViewer. I have tried to cancel my service for over a month without unsuccess. I have contacted them by phone on three separate and bye e mail and by phone, and computer chat. All attempts have been met with no answer or hung up on after 30 minutes to over an hour being on hold. The process to cancel lead to no end, or solution, and even as the instructions indicate. The renewal cost is for a year and over ****** way too much. The indicate when the e mail is sent you have to notify them within 28 day of the renewal but the e mail is only in 30 prior to renewal. Making it virtually impossible to cancel. Which im sure its intended this way. I just don't believe its fair to pay another 400. for something I cant cancel.

  Business Response

  Date: 01/04/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  Can you send you invoice number or email address used to setup account to research your account? Also, if you provided documentation outside the 28-day requirement please provide with appropriate time-stamp. 

• Initial Complaint

  Date:12/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INVOICE R01919533 $5,687.58 charged to our credit card on 12/14/2022 Despite our correspondence in writing to reduce our annual subscription from 9 to 3 licenses, Teamviewer and its team of retention specialists informed us we had cancelled our renewal too late (even though it was well before the renewal date itself) and essentially forced us into another year subscription of 9 licenses by charging our card on file for 9 and refusing to refund the difference. When we complained, they offered us a discount on 9 channels. We only need 3, why can't we only pay for 3? Attached is documentation of us reaching out to Temviewer on November 8th, well before our renewal date of November 23rd. Then further correspondence on the renewal date, when we received the invoice for 9 licenses. This is easily resolved with a refund of the full price of 6 licenses, leaving us with a total of 3, which we're happy to pay for.

  Business Response

  Date: 01/04/2023

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  All future renewals for additional channels have been terminated this does not happen again.

  If you have documentation that you requested this downgrade outside the 28-day requirement, please provide with appropriate timestamp. 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18575531
  
  I am rejecting this response because: we asked for the downgrade of the subscription on November 8th, which is still well before the actual subscription renewal. 

  Teamviewer copying and pasting the same form email we've gotten from their customer service reps is not an attempt in good faith to resolve anything and thus nothing has been resolved. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/06/2023

  Hi ****,

  The request that you made to downgrade was done on 11/8/2002, and your license was renewing on 11/23/2022. This does not fall outside of the required 28-day notice to downgrade or cancel. In addition, we sent a renewal reminder to you on 10/21/2022 regarding your renewal to give you ample time to make changes within the policy. 

  We worked with you to honor discounts on renewal and cancel future channels that you tried to cancel outside the 28-day policy on 12/8/2022. 

  Please see attached and let me know if I am missing anything as it seems pretty straight forward from the documentation I see. 

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like others in this complaint list is being screwed by TeamViewer AR department. My issue is they are trying to charge me 2k for something i did not use. I signed up for TeamViewer corporate in 2020. Paid 2 years worth of it, license ran out in March 2022. I clicked the license button from the same user name have always used, ***************** purchased the business, stepped down a license, but they are telling me it does not matter, because i did not call them to cancel. This is insanity how their AR department treats customers. I paid for business, $600, did not use corporate for the FY 23 renewal period, used their interface to buy, but they still try to charge. I have been sent to independent collections. Tried to resolve internally but they tell me tough ****.Going to fight this one, file a fair credit reporting act lawsuit, rather pay a lawyer 10k than pay a company that screws their customers 2k. Sometimes you need to stand up to these big companies, use the system, Fair Credit Reporting Act. Their AR department gets you on auto renew, does not pick up that you use another license, even though you bought with same user name. Its insanity.

  Business Response

  Date: 11/30/2022

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(***********************************************)
  
  All future renewals with TeamViewer have been terminated this does not happen again.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18480232
  
  I am rejecting this response because:

  Your business practices are not moral, and i am claiming illegal under ********** law, at least i know know does not match ********** ALM Laws.  More research to do on Federal law to come, more complaints to federal agencies.

  I might actually somewhat agree with you on auto renew if I had not bought another license, clicked your button, bought a business license through April 2022 to March 2023, right after Corporate license ended April of 2021 to March 2022, where my annual subscription that ended there, same user, with your license buy button, be dammed your 28 day auto renewal period to opt out, in an email, i never got, probably went to spam, again which does not comply with ********** law,

  i will post so you can see your land mines below, from the ********** AG, *********** City Attorney, PAGA Claim coming, all of it. This is the old law too, will be interesting, as your EUL rolls all over the new law that took effect July 31, 2022, which I plan to use if I can't get out of another auto renewal on an unpaid auto renewal of a business license paid that i don't want to renew.  Your polices are garbage, are confusing, but more importantly violate ********** Law,

  This is bait and switch, pure and simple. 

  I uploaded, emailed, sent, pleaded with your Private Collections Gestapo threating my personal credit, your AR department by email and phone.  All i get is sorry, auto renew, 28 days, tough. 

  Luckily your AR gal, emailed me screen shot, saying i used my license through March, which i had paid for, verified by your own invoices, but somehow does not work because of my non compliance withy your involuntary auto renew.  My ***************** March, with a still valid corporate license, just not canceled on time, somehow that is bad. After i find out have to renew, within days, I buy to do, just not the same license, with the only button that say license,  and I am screwed.  My only luck, is one of your AR was nice enough to send me proof to make a case.. 

  Thank you random AR person!

  All in all, not my last complaint, going to find every law i can, complain to ever government agency i can, not stop, maybe there is a retaliation law in there something, if that happens, credit report, etc,  basically open up so many holes for liability for your AR department, that this insanity will stop.  Just trying to protect my rights under **********, and for myself to discover more, federal law.

  With Fair Credit Reporting Act Seeming to be the real teeth in all this, per trial lawyers, who do not help until credit dinged... Happy to wait.  Please find ********** Law below for your education, from AG.

  The ********** ARL, which was initially adopted in 2010, requires businesses (other than certain regulated entities) making an automatic renewal offer or a continuous service offer to present the material terms of the offer to consumers in a clear and conspicuous manner prior to sale. In addition, such businesses must: 

  
  if the offer includes a free gift or trial, clearly and conspicuously disclose the price that will be charged after the promotional period;

  
  obtain the consumers affirmative consent to the automatic renewal offer or continuous service offer terms, including the terms of a promotional or discounted price for a limited period of time, prior to charging the consumers credit or debit card or account with a third party;

  
  provide an acknowledgement that includes the automatic renewal offer terms or continuous service offer terms, the cancellation policy and information regarding how to cancel;

  if the offer includes a free gift or trial, clearly and conspicuously disclose the price that will be charged after the promotional period, disclose in the acknowledgment how to cancel, and allow the consumer to cancel, prior to payment;

  
  allow any consumer who accepts an automatic renewal offer or continuous service offer online to terminate the automatic renewal exclusively online; and

  
  notify consumers about any material changes to the automatic renewal terms or continuous service offer terms and provide information on how to cancel before such changes take effect.

  Good luck proving that with your EUL, page 10 of 28, email that goes spam, nothing i experienced, and lots of posters online, with screens shots, to show abuse pattern, to back up claim.

   

  Sincerely, your dedicated complainer to government agencies, 

   

  
  *******************

  Business Response

  Date: 12/14/2022

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.

  We emailed you two renewal reminders to give you time to cancel or make any downgrades to the license. We emailed on 1/21/2022 and 2/15/2022. 

  You had not given proper notice 28 days required by **** to cancel the Corporate License and went online and purchased a separate license which was lower in price.

  Please let me know if you have any questions as we would like to get the situation resolved. 

   

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18480232
  
  I am rejecting this response because:

  That's fine, continuing with my regulator reporting, legal letter from Rimon law, to be sent.

  All this just documentation, proof, of the ********** law vacillation.  You EUL does not override ********** Law.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a one-year subscription with Team Viewer in September of 2021. I used my year and choose not to renew my subscription. Today I found out that they do an "auto-renew" and are demanding payment. I call the company and was told there was nothing they could do. What makes it worse is I also see on their website that all I needed was a $6.95 a-month product (billed annually $84), but they charged me over $600 a year for a product that should have only been $84! And again...there is nothing they can do. DO NOT get into business with these people. You WILL regret it.

  Business Response

  Date: 11/30/2022

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(https://www.teamviewer.com/en/****/)
  

  The Remote Access license you are referring to was also not that price last year when you signed up for a license, and would not be something we would have sold to you for commercial use. 

  
  All future renewals with TeamViewer have been terminated this does not happen again.

  
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Complaint and Call for investigation of TeamViewer Germany GmbH and its subsidiaries, affiliates and executive leadership
  
  I write to report what we consider a company-wide pattern of unfair and deceptive trade practices by TeamViewer Germany GmbH, Bahnhofsplatz 2, 73033 Göppingen, Germany, and its subsidiaries and affiliates (collectively “TMV.F”), and to call for the investigation of TMV.F’s practices by cognizant authorities for the protection of consumers and the public.
  
  Our company, ThinkTech Hawaii, Inc., a Hawaii nonprofit corporation, has been a victim of TMV.F’s fraudulent, deceptive and unfair business practices. TMV.F has most recently charged us an excessive amount, using questionable credit card information, in an unlawful and deceptive “automatic subscription renewal” against our express wishes and without our agreement or consent, just as it has in hundreds or, more likely, thousands of other complaints reported against it.
  
  See attached details.

  Business Response

  Date: 11/30/2022

  During the original purchase we
  notify all customers of the auto-renewal policy. All terminations of contracts
  require a 28-day notice prior to the upcoming renewal as notated at the time of
  purchase, activation, and receipt of the invoice. A renewal reminder email is
  also sent 60 days prior as a courtesy in some states and requirement in others.
  
  If we did not receive this
  notification prior, then the contract auto renews for the year. This is also
  found and stated in the EULA which was agreed to upon purchase and activation.
  *************************************

  If you have documentation that you can provide that is in agreement with the EULA Agreement giving at least 28 day notice to cancel provide with the time stamp and I can help you resolve. 
  
  All future renewals with TeamViewer
  have been terminated this does not happen again.

  Customer Answer

  Date: 11/30/2022

  Complaint: ********
  
  I am rejecting this response because:

  
  See our complaint and the various attachments incorporating hundreds of similar complaints.  We note that even more complaints have been submitted to you.  Please look at your database.

  The Teamviewer "policy" was referenced in the original invoice but not discussed in any way in the discussions we had with them.  It was not referenced in anything we got from them over the next two years, that is, until they sprung the "it's too late" flytrap on us the day before they scooped our account.  This "policy" was buried in their 30 page EULA, even though EULAs do not generally contain principal contract terms like this.  It is certainly not something the customer ever reads anyway.  When is the last time you read an EULA?  They know that, and they never mentioned or explained it to us, or reminded us about in at any way (notice that they say they give such reminders in some states but not others - why?) even when they tried to upsell us pn October on 21, 2022, coincidentally just a few days before the 28-day period began to run.  That's completely deceptive and disingenuous. In fact, they never made it known to us and we never acknowledged, signed or agreed to it.  Worse, they did everything they could to distract us and avoid telling us about it and to delay and deter us and make it effectively impossible for us to cancel even when we tried and tried.  See the other hundreds of other complaints by consumers who tried and tried to cancel.  This is exactly the kind of "automatic subscription renewal" deception, abuse and scam that so many states have tried to address.  This is not what a responsible, honest merchant does.  It is dishonest and willful. Again, see all the hundreds of complaints made against them, including the ones we sent you and so many others in your database.

  While we appreciate that in their response they acknowledge that we did cancel this unwanted subscription and now assure us that "all future renewals have been terminated," we note that they have often said this but only when complaints have been filed against them.  In fact, they have not refunded the $1,188.21 they wrongfully calculated and charged against our credit card.  They still have our money.  We continue to demand a complete refund of that amount, and we sincerely hope that BBB will require them to make that refund to us without further delay or obfuscation.  Further, we ask and expect that BBB and other such organizations obligated to protect consumers do a thorough investigation of their practices and take the steps necessary to protect other consumers from the same scam, which is undoubtedly continuing to take place even as we speak.
  Thank you for your assistance in this matter.

  Very truly yours,
  *** ******* **** ********* ******

  Business Response

  Date: 12/14/2022

  TeamViewer tries to be as
  transparent as we can with all our policies and send renewal reminders to all
  states, even though it isn't a requirement. We emailed you a renewal reminder on 10/22/2022. We are continuing to improve our
  process to make it more transparent. We also hope that our customers can educate
  themselves on our terms and read our invoices that we provide.
  
  All of your future renewals have
  indeed been terminated by TeamViewer.
  
  

  Customer Answer

  Date: 12/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It is completely disingenuous.  I did not get any notice from them prior to the expiration of their hidden 28-day deadline and I protested immediately when I got their pre-charge email the day before they improperly charged my card.  They completely ignored my protest, as they ignored all of my requests for cancellation.  See my complaint.

  Don't be misled - this is just more of the same scam.  Again, see my complaint.  I hope BBB can do something about this, for me and for the hundreds of other complainants who have been victimized.  This company should not be in business.

  Sincerely,
  
  *** ******

  Business Response

  Date: 01/03/2023

  Hi ***,

  As you can see, we emailed you before the 28-day notice for you to cancel renewal or make any downgrades. Our renewal policies are in compliance with all state laws. If you have any questions please reach out but hopefully this clears any miscommunication up as to whether we sent you reminder.  Please see the attachment. 

   

  Customer Answer

  Date: 01/05/2023

  
  
  Complaint: ********
  
  
  
  I am absolutely rejecting this response because:  I never got that email.  We tried for weeks to find out how to cancel, and we told them in every way we could that we wanted to cancel.  Then over our most strenuous objection they charged our (old) credit card anyway and somehow drew down on it and took our money.  It is not a coincidence that hundreds or thousands of people have complained (see the myriad of complaints I found against them on the internet, and see your own complaint files, too) against their slick tricks of hiding the "automatic subscription renewal" language in small font buried in their EULA (it's a trick to put it in there, and a trick to make it 28 days long, and a further trick at making it virtually impossible to actually cancel the subscription anyway - please see all those complaints).  These guys are professional tricksters and scammers and should be put out of business.  We are a tech company and have been buying software for decades and we have never seen an outrage anything like this.  I hope you can do something to get our money back and to stop them from fleecing so many people.  Thank you.

  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received renewal emails for 2 accounts on 10/21/2022. The same day I clicked "ACTIVATE MY CUSTOMER PORTAL" and "Submit a ticket" links in the email . Neither link worked. On the customer portal I entered my email address, clicked the "forgot password" button and did not receive a password reset. I followed up again 10/28 and was still unable to log in. Followed up again on Nov 6 still unable to login. Followed up Nov 8 by phone **************. Was told I would receive a cancellation email. No email was received. Followed up again Nov 21 by chat. Agent created a ticket TeamViewer: Retenion #******** -Created on Mon, 21 Nov at 11:14 PM Agent: ***************************. On receiving this email I attempted to log on to the TeamViewer site again. Again I was not able to connect. Again I tried password reset, again I received no email. Learned at this point that no account existed. Created an account to verify the cancellation request was created this time.

  Business Response

  Date: 12/14/2022

  Hi ****,

  Sorry you have experienced this. Please send any documentation with time stamps of the correspondence outside the 28 day notice required. 

  There is no documentation of this of this outreach on your account. 
  

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  
  All of your future renewals have indeed been terminated by TeamViewer.

   

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased TeamViewer in 2020 to work from home. In 2021 I tried to cancel with no success. I have terminated the job in ******************************************************************************************************************************* December. I tried to open a ticket but that did not work. I called the ************ twice and have been disconnected both times 11//15/2022 around Noon.

  Business Response

  Date: 11/30/2022

  Hi ****,

  I wanted to follow up with this as complaint. I had my representative reach out to you for resolution, and it appears like there was an agreement reached. 

  Please let me know if this was done and if there is anything else I can help you with! 

   

  Regards,

  ******

  TeamViewer

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The above complaint was immediately addressed by TeamViewer and they made a reasonable offer to settle. The way they dealt with this issue was great.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled this service because it had not been used in over a year. Rather than cancel, they have sent ** to collections. We now have filed a complaint with the *** Attorney General.

  Business Response

  Date: 11/30/2022

  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(https://www.teamviewer.com/en/****/)

  If you sent a cancellation in compliance with our ****, giving at least 28 day notice to cancel renewal, please respond with copy/print-screen with appropriate time stamp. 

  
  All future renewals with TeamViewer have been terminated this does not happen again.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company purposely makes it difficult to cancel their product and then auto charges. They bury the fact that you need to contact them 28 days before renewal deep within their correspondence where it is easy to miss. There is no easy way to cancel the service on their website and instead you have to email them. The primary complaint is that they are forcing me to renew a service that I do not want even though I contacted them weeks before the renewal date.

  Business Response

  Date: 11/16/2022

  
  During the original purchase we notify all customers of the auto-renewal policy. All terminations of contracts require a 28-day notice prior to the upcoming renewal as notated at the time of purchase, activation, and receipt of the invoice. A renewal reminder email is also sent ************************************************************* others.
  
  If we did not receive this notification prior, then the contract auto renews for the year. This is also found and stated in the **** which was agreed to upon purchase and activation.(https://www.teamviewer.com/en/****/)
  
  All future renewals with TeamViewer have been terminated this does not happen again.