We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Decorative Concrete

Concrete Art Designs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Decorative Concrete.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/26/2022 we contacted Concrete ************** for an estimate to concrete our driveway, Mr. ***** with his wife and kid came to our home, where we discussed what we wanted done.A contact was drawn up and we gave a $500.00 deposit, we were unable to go forward with the job, which we let them know.The contact was for 2 yrs and we decided we wouldn't go forward with Mr. ***** and we asked for our deposit back and he refused to return it Thank you ***** ********

    Business Response

    Date: 12/17/2024

    This response was taken verbally by the BBB:

    *** ***** dinero de regreso y no pudieron quitar el comentario me lo dijeron.

     

    Translation: I gave them their money back and they said they couldn't take down the comment.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cocrete ********** performed work on my lanai. Three months later it has cracks all over. ****** the owner came and looked at it. They were supposed to come back two different times and fix they did not. Now he will not answer my calls. I paid him a lot of money ******* for these repairs. I want the cracks fixed. I need the paint and crack filler at least.

    Business Response

    Date: 12/17/2024

    This response was taken verbally by the BBB:

    El trabajo no tiene garanta para grietas, ninguna compaa da garanta por grietas.

     

    The work does not have a guarantee for cracks, no company gives guarantees for cracks.

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Concrete ********** LLC installed a concrete design for patio/pool area. As part of their contract the owner, *******************************, assured me that after the work was completed they would clean up their mess. After completing the work w they left a pile of concrete debris in my backyard. I have tried to work with him over the past three weeks to have them come pick this up. The owner has made several promises that his team would be back out with one one showing up. This is an eye sore on my property that was not there before. What I want is for him or his team to removed it as indicated.

    Business Response

    Date: 12/17/2024

    This response was taken verbally by the BBB:

     

    Todo fue limpio. Todos los trabajos dejamos limpios porque tenemos el equipo especial para limpieza.

     

    Translation: We cleaned up everything, we leave all of our jobs clean and we have specialized equipment that we use for cleaning.

Concrete Art Designs LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.