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Business Profile

Digital Marketing

Digital Media Solutions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Digital Media Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/15/2025 I began browsing the internet for Healthcare in my state. When this website popped up I believed it to be a Healthcare exchange a d entered my phone number and contact details. Shortly after I began recieveing up to 5 calls about insurance. I kindly asked them to stop calling. Since its multiple businesses I them tried calling the ******************** the email for ****************** only to be told to "fuck off" by the person on the other end of the line. This company is known to scam people and use people's information illegally.

      Business Response

      Date: 05/22/2025

      Digital Media Solutions has added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. So we can further investigate your claim, are you able to confirm what 877 number you called to submit your DNC request?

      Customer Answer

      Date: 05/23/2025

       
      Complaint: 23336033

      I am rejecting this response because: i appreciate them putting me on their internal DNC registry, but that doesn't take away from the fact they help build websites to sell information and have people harassed. The forums are plum full to the top with complaints about this company because they are the ones that build the websites. The phone number that told me to "fuck off!" Was ************** the company is a shell registered in ******* hiding behind a phone switchboard. Its sad that in 2025 we're experiencing phone and internet fraud just so you guys can make a buck. If I keep getting calls I will have no choice but to send a certified cease and desist, along with help from a lawyer if i have to. 

      Sincerely,

      ******* ******

      Business Response

      Date: 05/27/2025

      *** takes compliance very seriously, and the intention of our websites is to connect consumers with insurance companies who can provide them with quotes that meet their needs while remaining in compliance with all applicable rules and regulations. We have addressed your complaint with the companies who received your information. Also please be advised that we care about the consumer experience and we have taken action to remove from our network the company who you were connected to when you called in to request to be DNC'd. 

    • Initial Complaint

      Date:05/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* family are dealing with some issues with or medical coverage due to switching jobs, unfortunately my daughter has some serious health concerns that sent me into a panic due to the high cost of coverage. I made the mistake of thinking Health Market Advisor which is owned and operated by ************************** was a legitimate marketplace like Covered **********. Boy was I wrong, I was hit with call after call in a short period of time. It was so bad I had to add my number to the no call registry, which is why I am here as I still get these calls. I added a screen shot as proof of this call bombardment in a short window. I need these calls to stop and for them to stop sharing my information before I report them to the Federal Trade Commision, they should not come in here lying about they don't have my info on record, as before I by mistake added my information to their website rarely to never had any spam calls to my personal cell phone. Please help me by removing all contact from this horrible companies call list.

      Business Response

      Date: 05/19/2025

      Digital Media Solutions has added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Health Market Advisor ************************** has been calling and will not stop no matter how many times I have asked. I contacted their phone carrier, the website, ***** and made as many complaints as I could find including do not call. I am trying to obtain legal information so I can file suit at this point. My phone the first day was not usable at all due to calls every 3-5 minutes. Here is some of their information, they said they will not stop calling unless I give them my medical record number which is an absolutely not. The lady today said the business name is Health ****************** Here is the information and all the calls I have gotten so far trying to stop this. I have blocked over 1200 numbers adding a 100 block of numbers every time one makes it through. Registry Domain ID: **********_DOMAIN_COM-VRSN Nameservers:****************************** **************************** Organization: Domains By Proxy, ********************* ************************************************** Handle: healthmarketadvisorcom-reg Name: ********************************** Domains By ********** Phone: tel:************* Run by ******************** Digital Media Solutions LLC *************************************************** I have a list of dates and times of 70 phone calls.

      Business Response

      Date: 03/11/2025

      We have confirmed that we have not placed any calls to the number listed in this complaint. We have also added your number to our Internal Do Not Call list and have notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ***************************************.

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 23026523

      I am rejecting this response because:
      I am still getting these calls. I will report if they stop. They are now down to 1-2 a day which is better but not fully resolved. They are all 279 area codes.


      Sincerely,

      Alany *******

      Business Response

      Date: 03/14/2025

      We have again notified our partners to add your number to their Do Not Call lists and reminded them of our policies.

    • Initial Complaint

      Date:12/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from Digital Media Solutions in **********, I need them to stop

      Business Response

      Date: 12/20/2024

      We have added your phone number to our Internal Do Not Call list. Please let us know if these issues persist by contacting us at ****************************

    • Initial Complaint

      Date:10/21/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I typed, "****** Medical Plans" into ******. The first response was a link with "******" in the name. I clicked on the site and the home page showed an advertisement for ******. I initially believed I was on a ****** Permanente website (Misleading business practices). I entered my telephone number and other information before realizing I was not on a ****** website. I then began receiving phone calls - up to 30 in the last four hours. The numbers are from all over the **. I asked one caller to remove me from the call list, and she said she was a broker and could remove me from her call list, but my information had likely been shared across the nation. The actual website contains small print - "Health Market Advisor" and is provided by "Digital Media Solutions, LLC". The business practices are predatory and misleading. The result is a massive number of phone calls from medical insurance brokers. I am on the *** "Do Not Call List", but that doesn't seem to matter.

      Business Response

      Date: 11/05/2024

      Digital Media Solutions, LLC has added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ***************************************.

      Customer Answer

      Date: 11/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A telemarketer threatened me with my personal information. These calls are recorded I need the employee who called me at 12:12pm pacific time name who was on the line with me for 2 mins. He mentioned my personal information he will use it for fraud

      Business Response

      Date: 08/13/2024

      We have confirmed that we have not placed any calls to the number listed in this complaint. We have also added your number to our Internal Do Not Call list and have notified our partners to add you to theirs as well.

      Customer Answer

      Date: 08/15/2024

       
      Complaint: 22114389

      I am rejecting this response because: I feel as if this telemarketer wants to use my information please assist with resolving this matter. This personal mentioned he had my information.


      Sincerely,

      *************************

    • Initial Complaint

      Date:08/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was searching for health insurance quotes. And came across their web site. I am being attacked now with hundreds of calls with automatic generated phone numbers . I requested on their website do not sell my personal information and opted out of phone calls and emails . And I still keep receiving massive amount of calls. I ask to be left alone and remove my information from your marketing list.

      Business Response

      Date: 08/07/2024

      We apologize for the unwanted calls that you have received. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************

    • Initial Complaint

      Date:07/19/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting 27Jul24, I have received 115 calls roughly every 3-5 minutes from randomly generated numbers stating they from Health Market Advisor part of Digital Media Solutions. I have told multiple representatives:1) I am not interested in their product.2) I did not register to receive any product they are offering, and to remove me from their call list.I have filed a complaint with the *** as my number is registered with the National Do Not Call List. My goal is for the company to remove my information and cease the constant calls.

      Business Response

      Date: 07/22/2024

      We apologize for the unwanted calls that you have received. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************

      Customer Answer

      Date: 07/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made the mistake of putting my number on an online form to get a quote from healthmarketadvisor.com which is run by this company. Even after using their online form to erase my data, calling them and emailing the email addresses they provided here I am still getting spam calls. I have received more than 50 calls in the past couple of days and I am seriously considering legal action. I am currently looking for a job and cannot afford to hang up on numbers that I do not recognize.

      Business Response

      Date: 07/10/2024

      We apologize for the unwanted calls that you have received. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ****************************

      Customer Answer

      Date: 07/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have stopped receiving spam calls in the past week.

      Sincerely,

      Arman Kakasoltani

    • Initial Complaint

      Date:06/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking for information for ********** Blue Shield and didnt realize until it was too late that I was entering my personal information of name, phone number, home address, and email address into a site (blue-cross.healthmarketadvisor.com) that on their site provided by Digital Media Solutions LLC. As soon as I had closed the menu, unfortunately after hitting submit. Seconds later I was bombarded with phone calls from solicitors literally 3 seconds apart from one another and havent had piece of mind since as soon as it began at 12 pm when I told a few people that I am uninterested in any quote on healthcare from them. It is now 7pm and the calls have been relentless. I tried to opt out and contact someone but was unable to contact anyone from either company aside from a chatbot telling me to check my email, and no email has arrived. I did not knowingly consent to having my phone number spammed like this and I am here seeking the BBB in helping me hopefully resolve this problem. I want all of my information removed from this company and all companies involved that are calling my phone. I am very agitated as this feels not only deceptive but also extremely inconvenient, and emotionally abusive business practice as it feels like harassment. I am registered on the us/gov do not call list and Id rather not want to escalate the matter, but may contact ****** about my experience with this situation with this ad placed before real search results for ********** blue shield. Please resolve so I can have peace of mind as this whole experience has caused massive undue stress upon me.

      Business Response

      Date: 06/07/2024

      Although you consented to receive the phone calls at issue, we apologize if they were unwanted. We have added your phone number to our Internal Do Not Call list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at ***************************.

    Digital Media Solutions is NOT a BBB Accredited Business.

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