We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Digital Media Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

This profile includes complaints for Digital Media Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Digital Media Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive multiple spam emails each week connected to "Defense Gutters". Every email has a different "from" address and a different domain name, so they cannot be effectively blocked. Links in the email trace to Digital Media Solutions. I would like my email address removed globally from all DMS connected lists. The email address I want removed appears in the information I was required to enter to file this complaint.

      Business Response

      Date: 04/11/2024

      We have added your email to our Global Suppression list and have passed your request along to our email partners and sent them a reminder to process all unsubscribe requests. If you continue to receive unwanted emails, please forward them to *************************** so we can investigate and further address with the source.

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on my phone checking my Kaiser rates for a plan upgrade and mistakenly thought I was on the Kaiser website while I was actually on kaiser.healthmarketadvisor.com. So I entered my information and the moment I submitted everything I knew I made a mistake. 1 minute later at 11:11am calls started pouring in. I apologized to the first 5 people who called saying I'm not looking for coverage and I thought I was on Kaiser's site, calls still kept coming. It is now 11:58am and I got 28 calls and 2 text messages in total. Don't they have like a CRM system to check who they called??? Calls are still coming in as I'm typing this complaint. THIS IS RIDICULOUS!!!

      Business Response

      Date: 03/22/2024

      We apologize for the volume of calls that you have received, and are investigating this with our partners. We have also added your phone number to our Internal DNC list and notified our partners to add you to theirs as well. Please let us know if these issues persist by contacting us at [email protected]. 

    • Initial Complaint

      Date:01/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Healthmarketadvisor.com used domain phishing and led me to believe I was entering my contact information to get insurance education/quotes from Aflac (*************************************). Instead, they instantly sold my data to telemarketers who wont stop calling. I have received over 30 calls in the last 6 hours since entering my data. Digital Media Solutions is the company referenced in the page footer, which also has a broken link to the privacy policy. I want my personal information to be immediately deleted from their database and from the people they sold it to.

      Business Response

      Date: 01/22/2024

      We have added your phone number to our internal Do Not Call list and have passed your request along to our relevant **************** clients. We have also checked the footer of our website and can confirm that the Privacy Policy link is accessible, and that the site accurately depicts the owner of the site.

      Customer Answer

      Date: 01/22/2024

       
      Complaint: 21155067

      I am rejecting this response because:

      The correct business practice here is not only to remove my information from the telemarketers you sold it to, but to stop the business practice of web phishing (by using a domain with Aflac in it), and not disclosing with users that the data they are entering will be sold to telemarketers. I have screenshots where you can see your site collected my data under the pretense that a quote or plan information would be provided at the end.

    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive a half-dozen spam emails a day connected to "Defense Gutters". Every email has a different "from" address and a different domain name, so they cannot be effectively blocked. Links in the email trace to Digital Media Solutions. I would like my email address removed globally from all DMS connected lists. The email address I want removed appears in the "Desired Settlement" field.

      Business Response

      Date: 11/30/2023

      We have added your email address to our global suppression list and have distributed it to our email partners. If you continue to receive any emails, please forward them to *************************** so we can investigate the source further. 

    • Initial Complaint

      Date:10/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Digital Media Solutions has been calling me everyday since 10/18/23 about additional education or some nonsense and I need them to stop calling me. I dont know why they starting calling in the first place but I need it to stop.

      Business Response

      Date: 10/30/2023

      We have added your phone number to our internal Do Not Call list. If you have any details regarding the calls received that would help us investigate, please email us at ****************************

    • Initial Complaint

      Date:10/04/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Digital Media solutions called me just about every day from all different numbers, but the company name is always the same. I block all the numbers and I'm not answering my phone. You would think they would stop but they don't I'm really sick of these calla my phone logs them all.

      Business Response

      Date: 10/12/2023

      We are in receipt of your complaint and have investigated your issues mentioned with our call provider. Your phone number has been added to our Global Do Not Call list.

      Customer Answer

      Date: 10/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *************************************************

    • Initial Complaint

      Date:04/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is a relentless spammer who does not comply with unsubscribe rules.

      Business Response

      Date: 05/02/2023

      We have added your email to our global suppression list. If you continue to receive emails associated with DMS and our websites, please forward them to *************************** so we can investigate the source, as we do not send emails directly. 

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is said to be the source of spoofed telemarketer calls for "Senior Aid Helpler" . Despite being asked to be placed on their do not call list, the company continues to make phone calls multiple times per day. I have blocked so many numbers by them but new ones keep calling. My number has been registered with the do not call list since 2017. PLEASE HELP GET THEM TO STOP CALLING ME.Sincerely,U.S. Army Veteran

      Business Response

      Date: 03/22/2023

      The number provided has been placed on our Global Do Not Call list. If you have any other issues, please contact us at *************************** and we will assist. 

      Customer Answer

      Date: 03/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      A Helm

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is said to be the source of spoofed telemarketer calls for "Senior Aid Helpler" . Despite being advised on multiple occasions that this is an official US Coast Guard phone line the company continues to make phone **** calls multiple times per day. The number has been registered with the do not call list since 2017.

      Business Response

      Date: 02/02/2023

      We apologize for the unwanted calls you've received. It appears we received express written consent to contact this number in August 2022. We have added you to our Global Do Not Call list to remediate your issue. 

      Customer Answer

      Date: 02/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last night, the ******* tried to sell me a fraudulent loan through their subsidiary "Loan Advisor," which operates under the shell ******* of ************ LLC. This was done through SMS with the ******** number of ************** that reads "Thanks for submitting this request. It is approved" with a hyperlink to the website that can ONLY be accessed on mobile devices, instead redirecting to ****** on desktop or tablet.I have never requested any loans from this *******, so I investigated this ******* further and found that they are also selling fraudulent mortages, extended warranties, ******** plans and student loan relief plans under multiple subsidiaries and shell companies. As a result, I have taken to informing the ******** and ******** ************************* about their fraudulent business practices in the hopes that they stop.One day later, I received a new text message from the ******** phone number ************** that reads "We have reviewed your request! For the entire amount you have been pre-approved: for the full amount:" with a different link that functions similarly to the one they sent me last night. I want this ******* to stop violating the **** and start paying me $1,000 for every violation they made, which at the time of writing, is at least 2.

    Digital Media Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.