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Business Profile

Freight Forwarding

International Heavy Haulers, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted international Heavy hauler Several time so they can refund me for a service that was never performed still havent sent my money back

    Business Response

    Date: 03/04/2024

    Good Morning

    Thank you for getting in touch with us, I will be in charge of this matter since now, please send me your WIRE/ACH information in order to set up the refund within 8 BS days.

    Thanks in advance

    *********************

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21360087

    I am rejecting this response because:

    Please reopen complaint the company sent me *************************** 1518

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/03/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started the year very badly, this company INTERNATIONAL HEAVY HAULERS LLC is horrible, they do not want to pay us through lies for a charge that we made, our company is super serious and they simply hang up the phone on us, I will continue until I speak with the owner of the company company that is not done, you can not go around the world scamming as if nothing were happening.That can't be done, they don't want to pay, I blamed the phone on me, I'm the dispatcher, and my husband, who is the owner, I'll continue through all the networks, and even though my English isn't good, they won't discriminate against me because we don't speak it, but we're serious. and we are business owners and we do not do anything illegal, we need help with this thief company

    Business Response

    Date: 01/17/2023

    Good day, in response to the claim filed agains International Heavy Haulers. We are not refusing to pay the carrier **NNECTION A A & A TRUCKING ** for the service provided, in fact this has been communicated to ************************* in spanish as shown on the email attached. If you see the dispatch sheet attached, you will find that the payment terms they signed for are for 30 business days after they delivered the load, which took place on 12/22/22, meaning that the 30 business days will be due on 02/02/23, that has been communicated to ************************* and *********************** over the phone. In addition, there is an insurance claim (claim number 238500416) that we filed on **NNECTION A A & A TRUCKING ** insurance because the units they hauled were damaged, so we told them that we are waiting for the claim to be resolved so we can proceed with the payment. That is exactly how things have been communicated to them over the phone and via email. As mentioned above, we are not refusing to pay, but there are clear payment terms and an insurance claim that needs to be resolved.

International Heavy Haulers, LLC. is NOT a BBB Accredited Business.

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