Identity Theft Protection
ID GuardInformation and Alerts
Service Area
- USA
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints concerning unauthorized billing issues. In April 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has responded with the following:
"Our company
does not do telemarketing, our way of selling is more traditional. We send our
postcards by postal mail. The customer can contact us by phone if they are
interested in the service. There is a record of all phone calls in our internal
system.
During the
call, the salesperson will ask for the name, address, and banking information.
They will also ask if the customer is interested in other services offered by
the company. At each step of the sale, the seller will verbally ask for
authorization of the charges for the service being purchased, in addition to
explaining the service.
Once the
purchase is complete, the customer will receive a letter in the mail with the
information needed to activate the service. Additional information about the
service will also be included in the letter.
We believe
that, unfortunately, most customers forget that they have called. There are a
number of reasons why this can happen. In our opinion, some people don't pay
attention to the salesperson's explanation of the service, so they don't have a
full understanding of what they are buying. As a result, customers don't use it
and may forget they bought it.
For this
reason, we are working on improving our customer service in order to help our
customers and to be more present to remind them that the service they have
purchased is active and ready for use. Thankfully, this type of complaint
represents a small percentage of our customers, so we want to encourage our
customers to leave a review about their experience with us."
Important Information
Additional Info
The manager of this business, Anthony George, has multiple businesses actively registered with the Florida Department of State, Division of Corporations. BBB has a separate profile on each of these businesses under the Related Businesses section in this profile.
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