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Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ID Guard has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ID Guard

      2655 Ulmerton Rd., Ste 121 Clearwater, FL 33762

    • ID Guard

      32 N Gould St Sheridan, WY 82801

    • ID Guard

      722 116th Ave N Saint Petersburg, FL 33716

    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 104 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25, 2025 this company took $44.99 from my account without my authorization. I have never heard of this company and never requested the service. I dont know how they got my account information. I simply want a refund and a cancellation of this account.

      Business Response

      Date: 06/30/2025

      Dear ******** ****,

      As you requested, the account has been canceled today under cancellation number: 174008. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *****************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 23, 2025, I was calling my credit card company to make a payment for my vehicle. It took a couple of calls for the call to go through, and when they finally picked up, it seemed like the credit card company. I told them I wanted to make a payment, and they began to ask me for the information to make a payment. They told me that they needed my bank information to make the payment, and as I thought this was my credit card company, I told them, and then I was placed on hold, and the line dropped. Then I recalled them to the same number (credit card company), and I told them about what had just occurred, and they continued trying to make the payment, and they asked me for the last 4 of my social. After giving them the bank information, they told me that I was going to get a free subscription to ID Guard. When I told them I didn't want it or need it, I just wanted to make a payment, they kept pushing and then began to ask strange questions, like pet names, and that's when I realized it was a scam and hung up immediately. I recalled the same number a couple of minutes later, and the real company answered. I told the lady what had occurred, and she was like Yeah, no, we don't offer those services and she was nice enough to inform me that I could have been scammed and to call my bank. The first charge came to my account through a 'pre-approved check' for $3.49, and then on June 20, another check appeared on my account for $44.99. I have tried contacting the company (ID Guard LLC), but they do not answer, and I have sent emails and have not received a word from them. I just want this service canceled so I'm not being charged anymore.

      Business Response

      Date: 06/30/2025

      Dear ***** *****,

      As you requested, the account has been canceled under cancellation number ****** on June 27th, 2025. 
      And the amounts charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ******************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard sent 7 checks to my bank for payment while I was locked up for 7 months with no way to monitor my account. None of this was every authorized or requested but put my account in overdraft I want to report them as a scam and want to fight to be reimbursed charges not even counting the overdraft fees.

      Business Response

      Date: 06/23/2025

      Dear ***** ********,

      As you requested, your account has been canceled under cancellation number ***** since 06/18/2025. 
      And the amounts charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *******************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.
       
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12, 2025, I thought I was calling my gym membership to reinstate my account. The automated response did not identity who I called & only said to press "1" to speak to a person. A person answered & asked why I was calling. I said I needed information to reinstate my gym membership. I was told they would need to verify my account in order to reinstate. I was asked to verify my address, email, & bank routing & account number. The information was verified & I was provided a confirmation number to provide to the gym & was told I would be receiving an email with confirmation info. Never received any email or info. On June 19, 2025, I identified an unknown electronic check of $3.49 from IDGuardLLC in my bank account. I called the same number I called previously for the gym membership & told the them I had an unknown charge of $3.49. I was asked for my confirmation number which I provided & was asked to verify my name. I said that i had previously called about my gym ************** never signed up for anything or authorized any charges. The person hung up the phone on me. I found information online for ***************************** & called that number & said that i didnt sign up for any *********** didnt want anything from this company. I was told they were canceling my account & provided a confirmation ********** I would receive an email with a confirmation number. I was told no additional charges should occur. I requested a refund of the $3.49 & was told they could email a $5 gift card. I said no to the gift card & asked for a refund. I was told a check could be mailed but couldnt refund my money electronically. I asked for a supervisor & was provided ****** ******* with customer ID 675. Was told he cancelled my account & deleted my information & provided a different confirmation number. He said can't refund my money but could mail a check or provide a gift card by email. ******* has initiated a fraud investigation. A Complaint has been filed with *********** of *******.

      Business Response

      Date: 06/20/2025

      Dear William Hathaway,

      As you requested, the account was canceled under cancellation number 920559 as of 06/19/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: 8224 REEFBAY CV PARRISH, FL 34219.
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Thursday, June 12th, 2025, at 03:20:54 PM from phone number: 
      (813) 549-9100, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 06/20/2025

       

      Complaint: 23495122



      I am rejecting this response because I have never received the requested email confirmation that I have been promised on three separate occasions from this business nor the refund check. I also want to make sure no additional money is fraudulently withdrawn from my bank account. I never knowingly signed up for anything with this company. They pose as legitimate companies and trick people and fraudulently obtain private information to steal money from unsuspecting customers. This illegitimate company's public history with other individuals as well as myself causes me not to trust anything they say because they have continuously lied to me. I'm having to close my bank account because this company has compromised my account with fraudulent charges. This is a fraudulent company and I have reported them to the Federal Trade Commission, the Florida Attorney General's office, the Florida Department of Agriculture and Consumer Services and Florida Department of Law Enforcement. A police report is also being filed with the local sheriff's office. 



      Sincerely,



      William Hathaway

      Business Response

      Date: 06/23/2025

      Dear William Hathaway,

      We guarantee you that your account was already canceled since June 19th, 2025 and you will be receiving your refund in the form of a check in the next 7 business days.

      There will be no further charges to your account.

      We appreciate your feedback on this matter, as this is not how we do business.

      A corporate email was sent to confirm the cancellation and refund as requested. 

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard LLC submitted a check of theirs to our bank account on June 18 in the amount of $3.49 for customer service call. We were given their number by car dealership who said it was for Experian. They took our personal information and we did not sign up or commit to anything after realizing they were not Experian. We did not authorize a payment to them. When calling them they try and give you scam numbers for gifts and other items. Our concerns are them continuing to submit unauthorized checks to our account!!!

      Business Response

      Date: 06/19/2025

      Dear Lynn & George,

      As you requested, your account has been canceled. The cancellation number is 106457. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: 3118 Woodland Trce, Danville, IL 61832.
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw a pending charge made to my bank account via check from IDGuard LLC, I never wrote a check to this company, and they created one and cashed it at my bank. A week prior, I had misdialed a number, thinking I was calling ****** regarding my ****** account, and gave my bank info to this company under false pretenses, and when I realized it wasnt ******* I called them back immediately, as did my husband, informing them we didnt want any services or anything from them. My husband questioned what the service was and they said its for a free gift card, and he again declined. They still made an unauthorized charge to my bank regardless.

      Business Response

      Date: 06/19/2025

      Dear Michele Apruzzese,

      As you requested, the account has been canceled under cancellation number 912396 since 06/19/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: 20862 Nettleton St, Orlando, FL 32833.
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My checking account recently received a few electronic checks. I reached out to my bank, and they told me the first one was on 5/09/25 from ID Guard LLC for $3.49. I didn't notice the first electronic check in my account. In June 2025, I was surprised when I noticed a few checks had been cashed from my checking account. On 06/03, a company named ************************** took out $44.99; on 06/09, a company named *************** took $41.27; and on 06/11, a company named ************ took $39.95! The total amount is $129.70. I filed a complaint at *******. To me, this amount of $129.70 is significant! I did not give anyone permission to do this. I did not sign up for any of these accounts. It is not a case of buyer's remorse when I have no idea what I purchased! This is not fair for someone to go into my account and just take my money! I called all the customer care numbers on the check but only reached them at one. They are not canceling my subscription, which I did not make; rather, they keep talking about their ******** service. I was asked to wait 5 business days, and they will send me a welcoming package. Once I get the welcoming package, then I call them! It is clearly a scam that involves taking money from my account without permission. I want it to stop taking money, and I want a full refund. Can you help at all? I appreciate your help.

      Customer Answer

      Date: 06/16/2025

      First Name: SM                        Last Name: SHAKIL

      Business Response

      Date: 06/18/2025

      Dear Sm Shakil,

      As you requested, the account was canceled under cancellation # 938000 today, 06/18/2025. 
      And the amounts charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: 6572 Sheffield, Chino, CA 91710.
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ID Guard LLC submitted a fraudulent check in the amount of $3.49 on June 5, 2025. We have no relationship with this company.

      Business Response

      Date: 06/13/2025

      Dear Robert Stout,

      As you requested, the account has been canceled under cancellation number 444866 since today, 06/13/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: 409 W GLADE RD, Colleyville, TX 76034.
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank account was charged $44.99 on Apri 29, 2025 and $44.99 on May 29, 2025. I did not authorize either of these charges. I called the company and they refused to issue a refund. Instead they are sending an information packet in spite of me telling them on the phone that i had no need for their service and would have never requested it.

      Business Response

      Date: 06/13/2025

      Dear James Peden,

      As you requested, the account has been canceled under the cancellation number 202297 since 06/11/2025. 
      And the amounts disputed by you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: 717 E Missoula Ave, Troy, MT 59935.
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at 833-569-1673 if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:06/11/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw a charge on my checking account. When I contacted ID Guard around 5/16 and requested the service be cancelled and a refund of fee charged to my account. Was advised that i would be sent details of services they offered and if I still wanted to cancel I should call back in. On 6/11 I called back to informed them since I have never received any details of their services I wanted to cancel the services and requested a refund. I was then informed the $3.49 was shipping fee that was not refundable.Since nothing was shipped /received about their services at my address. I believe I am owed a quick refund of the fee they said was charged for shipping of materials I never have gotten to read/review any of their materials.The only documents I have is the actual charge to my bank account.

      Business Response

      Date: 06/13/2025

      Dear **** *****,

      As you requested, the account has been canceled under cancellation number ****** since 05/22/2025. 
      And the amount charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: ***********************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 06/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

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