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Business Profile

Magazine Sales

National Magazine Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Important information

  • Customer Complaint:
    The business requests that consumers who have any complaints or concerns, please contact Customer Service at 1-888-588-4134 Monday-Friday 9am-6pm Eastern Time or contact them via email [email protected].

    National Magazine Exchange (NME) sells magazines and also mails out "Official Prize Communication" inviting consumers to call and enter a Sweepstakes for a monetary prize. There is no purchase necessary to enter the sweepstakes but the promotion is used by the company to promote magazine subscriptions.


Complaints

This profile includes complaints for National Magazine Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

National Magazine Exchange has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started receiving a Vogue subscription in October of 2023 that I didn't sign up for. I don't know who is paying for it and I am concerned that I will be billed for it even though I did not agree to that. I contacted Vogue customer service letting me know "my" subscription was through National Magazine Exchange and I would have to contact them. I emailed today (2/16/2024) to request a stop to this subscription as well as information on who is paying for it. I await their response. I would like this subscription cancelled and the assurance that I am not being billed for it.

      Business Response

      Date: 02/19/2024

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case #********, filed by *************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not manage any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, PMB **********************************,************  or by visiting their BBB website at - **************************************************************************************************************************************************.
      We have taken the liberty of canceling the customers subscription to Vogue magazine per her email on February 16th, and after the last printed issue is mailed, no additional copies will be sent.
      Best Regards, 
      National Publishers Exchange

    • Initial Complaint

      Date:02/15/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began receiving 2-year subscriptions to Vogue and Vanity Fair magazines which I did not order. When I called Vogue, they said the order originated from National Publishers Exchange and I would need to contact them to cancel it. I noticed online that numerous people have been scammed by this company, therefore I refuse to deal with them directly. They claim that people enter sweepstakes and win a magazine subscription. I have not entered any sweepstakes.

      Business Response

      Date: 02/16/2024

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case #********,filed by ************************ We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to **************, **** You may contact them at ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.
      We have taken the liberty of canceling the customers subscription to Vanity Fair & Vogue magazine and after the last printed issue is mailed, no additional copies will be sent.
      Best Regards, 
      National Publishers Exchange

      Customer Answer

      Date: 02/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an unsolicited magazine subscription to Vanity Fair magazine. I did not sign up for this, I did not request it. an issue of the magazine simply showed up out of the blue. Upon requesting a cancellation with Vanity Fair directly, I was notified that the subscription originated from the National Magazine Exchange. I am not sure what the scam is, or how they got my information. I wrote to them requesting that they remove me from their system and cancel the subscription.

      Business Response

      Date: 02/16/2024

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case #********,filed by ***********************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, PMB *********************************, ************ or by visiting their BBB website at - **************************************************************************************************************************************************.
      We have taken the liberty of canceling the customers subscription to Vanity Fair magazine and after the last printed issue is mailed, no additional copies will be sent.
      Best Regards, 
      National Publishers Exchange

    • Initial Complaint

      Date:02/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was pressured to purchase a magazine from an organization called Self Starter working with National Magazine Exchange. This organization does not respond to telephone calls. National Magazine appear to be aware of the fact that Self Starter is a scam (my call to them to try to cancel was obstructive with the operator repeatedly having problems with her system, wanting to chat about where i lived, first saying it was cancelled and then saying I could not cancel without reaching Self Starter.

      Business Response

      Date: 02/05/2024

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case #********,filed by *********************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to Self Starters. You may contact them at ************ (************************).
      We have taken the liberty of canceling the customers subscription to Cooks Illustrated magazine and after the last printed issue is mailed, no additional copies will be sent. This subscription was cleared to the publisher August 8, 2022, and was expiring with the May/June **** issue.
      Best Regards, 
      National Publishers Exchange

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to be removed from the unlawful use of my personal information such as mailing address and name from this company who is reluctant to remove me from their calling list and mailing list. Their magazines are just creating more trash and harming our environment. Please have them stop. Its unlawful for this company to be subscribing magazines issues which I have not requested nor am I interested in receiving. Stop the Trash save our planet.

      Business Response

      Date: 01/29/2024

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case #********,filed by ******************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to Family ****************** Service. You may contact them at ************************************************************, ************ or by visiting their BBB website at - ************************************************************************************************************************************************************************.
      The customers subscription to Conde Nast Traveler magazine was cancelled when she called our customer service department on January 25th.  Per the publisher,the last issue will be March 2024.  The customer has been placed on the No Call No Mail list.
      Best Regards, 
      National Publishers Exchange

      Customer Answer

      Date: 01/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/12/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am again being scammed by a so called entity National Publishers Exchange and I can see from online queries I am not alone by a long shot. Well over a year ago I ordered a magazine called Moviemaker. I received two copies and decided it wasnt what I expected, called the company and cancelled my subscription on the spot, told them I didnt care for refund, simply cancel. So last January I once again received and was billed for another year even after I had cancelled. Danced around on telephone calls for hours until I finally got them to stop and return my money. And here we go again on round 3 with a magazine sent to me that I did not authorize payment. Havent found any charges on any of my credit cards yet and will go after them any way possible. But I will say this sort of nonsense if not illegal certainly should be. These style houses assume one will a. Not notice or b. Not *********** because its practically impossible to get someone on phone or email that knows what is going.

      Business Response

      Date: 01/12/2024

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case 21122743,filed by ****************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to Mags Unlimited LLC. You may contact them at ************ or at contactshaircorp.com.
      We have taken the liberty of canceling the customers subscription to Moviemaker magazine and after the last printed issue is mailed,no additional copies will be sent
      Best Regards, 
      National Publishers Exchange

      Customer Answer

      Date: 01/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:12/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an unsolicited magazine subscription to GQ magazine. I did not sign up for this, I did not request it. an issue of the magazine simply showed up out of the blue. Upon requesting a cancellation with GQ, I was notified that the subscription originated from the National Magazine Exchange. I am not sure what the scam is, or how they got my information, but I want it known that something is seriously not right about this whole thing. I wrote to them requesting that they remove me from their system and cancel the subscription.

      Business Response

      Date: 12/07/2023

      Dear Better Business Bureau, 
      We are writing this response to Complaint Case #********,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 
      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
      Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, *** **********************************, ************  or by visiting their BBB website at - **************************************************************************************************************************************************.
      We canceled the customers subscription to GQ magazine when he called customer service on December 5th, and after the last printed issue is mailed, no additional copies will be sent
      Best Regards, 
      National Publishers Exchange

    • Initial Complaint

      Date:11/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/2/23 I received a copy of Vogue magazine that I know for certain I never subscribed to. I called their customer service and was told I was signed up through a third party vendor called National Publishers Exchange. They gave me their number to contact and said I would have to call them to obtain any billing info. I still asked for the magazines to be stopped being sent to my address and I still received a copy on 11/6/23, so I hope that was the last one for now. If not I'll be calling Vogue once again. I researched National Publishers Exchange and found out that many many people have experienced this same situation and even got sent bills for these subscriptions they never ordered. I emailed this company to stop using my information and that I wasn't responsible for any bills charged without my permission for this subscription I never wanted or signed up for. I also filed a report with the ************************ just to ensure I had more of a paper trail. I've attached both my email to NPE and FTC. I want the magazines to stop, I want to ensure I won't get any bills in the mail asking me to pay for this, and I want my information to be kept private from this company.

      Business Response

      Date: 11/09/2023

      Dear Better Business Bureau, 

      We are writing this response to Complaint Case #********,filed by ************************************ We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

      Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, PMB *********************************, ************  or by visiting their BBB website at - **************************************************************************************************************************************************.

      We have taken the liberty of canceling the customers subscription to Vogue  magazine and after the last printed issue is mailed, no additional copies will be sent.

      Best Regards, 
      Quality Manager
      National Publishers Exchange

    • Initial Complaint

      Date:11/01/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started receiving an unsolicited Economist subscription on 10/24/23. I contacted NPE and they switched me to 'Mags Unlimited' who, after leaving a message, has not gotten back to me. I do not want this subscription as I already have one to the Economist. Please assist with cancelling this subcription.

      Business Response

      Date: 11/02/2023

      Dear Better Business Bureau, 

      We are writing this response to Complaint Case #********,filed by ******************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint. 

      National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

      Your current, and any future complaints regarding this customer, should be directed to Mags Unlimited LLC. You may contact them at ********************************************************************, ************.

      Per Mags Unlimited: "The customer contacted ** directly and we canceled and refunded his order in full within 24 hours (yesterday, 10/31/23)".

      Best Regards, 
      Quality Manager
      National Publishers Exchange

      Customer Answer

      Date: 11/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-26-23, I received a telephone call from ***************************** in Bensalem, **., ************, who is allegedly representing a collection agency on behalf of National Magazine Exchange. He requested I pay $74.00 for a one year subscription to Conde Nast Traveler through this magazine Exchange. I requested he send to me all pertinent information regarding this alleged order I placed. I then advised that I would never think of sending someone such as **************** money for something that I never ordered and I advised him that it was my feeling that this was nothing more than a ploy to obtain information from me for identity theft type of fraud. I highly doubt that I will be receiving anything from this individual or his company (he would not give me the name of the company that he works for). I do believe that I am spot on in thinking that this has to do with fraud as he stated that I had placed the order on 9-25-23 and the monies due were to be paid by 10-3-23 (doesn't even make good sense). Due to this call and the fact that it never originated with my placing an order for this subscription, I am respectfully requesting that they be advised to never again contact me For Anything and my name and all personal information they may have be removed from their data base. Additionally I would like some sort of Letter of Apology as this should suffice to show an acknowledgement on their part that they in fact did make this call to me and I do not owe any monies to this company for anything.

      Business Response

      Date: 12/27/2023

      Dear *************************,

      The National Magazine Exchange has been sponsoring sweepstakes for over thirty years as a way to promote our consumer subscription service offerings.  The information mailed to our recipients merely welcomes them to telephone us to enter the sweepstakes.  The mailer contains the complete sweepstakes rules, including instructions on how to enter, the date of the drawing, the odds of winning, all eligibility restrictions, and the statements that there is no purchase or payment necessary to enter or to win,and that a purchase would not improve the chances of winning. After completion of the entry our callers are offered discounted magazine services as well as various products to accept, if selected.
      Our records show that you contacted us to enter our sweepstakes on 8/22/2023. After your entry was completed you were offered a magazine package that you subsequently selected, and a payment plan was arranged and agreed to. You reluctantly provided your billing details, which subsequently never successfully remitted payment for the magazines agreed to. Due to this we transferred your account to our collection partner, Monarch.

      As you requested we have canceled the account and instructed the collection agency to cease attempts to collect on the account. We have also placed you in our internal Do Not Contact database to prevent future correspondence. Please be advised that we do not report any items to the credit bureaus. You may receive one or two more issues of the magazines as the publishers pre-label them for shipping. You may keep or discard them at your convenience. If you may have any further questions or concerns, please feel free to reach us by emailing ********************************* or by calling our **************** at **************.

      Best Regards,
      Quality Manager
      National Magazine Exchange

      Customer Answer

      Date: 12/29/2023

       
      Complaint: 20787000

      I am rejecting this response because although they stated that they have instructed monarch collections to cease attempts to get a hold of me they do not state that they have indicated to let monarch know to not forward anything to my credit report that is what I care about, my credit report once I have something in writing that states that my credit report should not be affected by this then I will be happy but until such time I'm waiting for something in writing once again so that I have something to turn around and show the credit bureaus. I will await a response hopefully sooner than later.:

      Sincerely,

      *****************************

      Business Response

      Date: 01/03/2024

      Please inform Ms. Litheredge that we do not report our collections accounts to the credit bureaus.  Her credit will not be affected, and the collection agency (Monarch) has previously been notified to cease collection efforts.

    National Magazine Exchange is NOT a BBB Accredited Business.

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