Complaints

This profile includes complaints for Marijuana Doctor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Marijuana Doctor has 10 locations, listed below.

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  Marijuana Doctor

  30109 US Highway 19 N Clearwater, FL 33761-1030

• 

  Marijuana Doctor

  4332 W El Prado Blvd Tampa, FL 33629-8440

• 

  Marijuana Doctor

  1103 1st Ave N Saint Petersburg, FL 33705-1505

• 

  Marijuana Doctor

  1618 Main St Sarasota, FL 34236-5811

• 

  Marijuana Doctor

  1720 S McCall Rd STE D Englewood, FL 34223-4800

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was enrolled in an automatic billing plan but in June 2024 I noticed that I was overcharged by $311. I was directed to reach out to ******* ****** in accounts receivable who acknowledged the mistake and said she would send a refund check within 6-8 weeks. As of February 22, 2025 I still have not received a refund check and ******* has not responded to my emails or calls since December of 2024. I have tried getting in touch with other people at the Marijuana Doctor organization including people above her but everyone says the only person that is able to issue a refund check is *******.

  Business Response

  Date: 02/24/2025

  A check was sent to the address that we have on file last year, will research and determine if said check has been cashed and if not then reissue another check

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22976623
  
  I am rejecting this response because of the fact that the check being sent to my old address was already discussed directly with ******* in AUGUST of 2024 (please see attached email thread for documentation). ******* acknowledged this email on August 15th, 2024 and on September 16th, ************************************************************************** ******* which could take up to another 6-8 weeks which I was completely fine with. Additionally, all of my other mail that was sent to my old address was successfully forwarded to my new address in ******* via the **** forwarding service but for some reason this is the only piece of mail that was not. The fact that only this piece of mail was not forwarded to my new address on top of the fact that a new check still has not been received 6 MONTHS later makes me think that a check was never actually sent to begin with. I have additional emails and documentation of our communications through December of 2024 which is when ******* decided to stop responding to me via email (I'm unable to upload additional documentation at this time due to the maximum of 5 files within this platform). This is around the same time that she also stopped returning my calls which also lends more credibility to ******* trying to hide something from me or perhaps she just hoped that if she continued to not respond to my calls & emails that I would just go away. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 03/10/2025

  We had a different address we sent the first one to, but I just checked and the first check was never cashed. So I sent another check to the new address that will be received by 3/17. You can let BBB confirm the first check was not cashed and there is a check on the way to the updated address. 
  

  Customer Answer

  Date: 03/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Check was received today (03/18/2025).
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  these people have been charging me for months, sometimes twice, then when i called to ask about it they told me i only had an account from 2022 that was cancelled. when escalated they acted like it was my fault

  Business Response

  Date: 01/20/2024

  Tell us why here...**********************************************************************

  Good morning, regarding ***************************** who stated that we were charging him $150 but hasn't seen us. I deep dived and saw that he has changed Dr's and goes to a different Dr that is not part of marijuana doctor. He was still in an active subscription and this is why he was being charged.The way our subscriptions work is the subscription will roll over if not cancelled by the patient. The last time he saw us was 12/1//22. We are taking the appropriate measures to ensure that he is refunded in full from the time frame that he has not been an active patient with Marijuana Doctor. I canceled his subscription and forwarded his information to ************************* ************************************ she is in charge of billing. She will be taking care of this matter for him. Please reach out if you have any questions. 
  
  
  Thank you, ********;
  Store Manager ***********/palm harbor

  ***********************************************

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21099533
  
  I am rejecting this response because:
  

  I have still heard nothing from this company, i already canceled my card and received a new one, yet today i find theyre still charging my card 30 dollars AGAIN, this charge didnt go through because i had nothing in the account this time. Last time it was also discovered that ive had two profiles open under my name, no one did anything about this even though i specially requested i wanted all accounts under my name closed with this company.

  What do I have to do to resolve this?
  *****************************

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to re evaluate my prescription of 4 Oz it has never changed I was booked September 19 at 10 pm to see the same DR same Adress I get There and is a different Dr they tell me not to worry he can take care of me First they made me pay plus the extra fee I see the Dr he tell me himself that nothing has changed everything stays the same ...I go to the dispensary and they tell me that I have no medicine left to call Dr they have to fix that I called the Dr they told me that he prescribed me a different amount 2.5 Oz because he can't do 4 Oz but when I was in office they told me that it was no problem so I called customer service they told me they can fix it but I need to repay again another 169 dollar to re certify and another 25 to get my 4 Oz It was not my fault I don't know anything about what limitations the Dr's have that's their department I need help getting my service I payed for done or a refund or something to correct their mistake plus they changed the Dr they said the Dr on weekends is taking over Pls help me for I pay a lot of money as always but this time I feel they scamming me and I have no access to anything they do it all not even forms I fill out they type it all in for you

  Business Response

  Date: 10/10/2023

  There are different componants to this situation. 

  First , The **************** only allows the doctors to recommend 2.5oz of flower and anything above that the doctors will need to submit to the state as to why they need the increase. Usually patients who are terminaly ill.  For this reason, the state has left it to Dr. discrestion. Not all of our doctors want to participate in the *** program because if the patient is denied by the state for the increase, this can cost the doctor to be brought up to the board and possibly lose thier licsense. Now the doctors can recommend up to 10oz but our practice will not go higher than 4oz. Some doctors won't even do the 4oz for example , the doctor this patient saw the day of her appointment. 

  Second, The doctor this patient orgianlly seen is leaving our practice and  no longer works at that location. His last day with us will be oct 25th. The doctor who is full time now will only increase flower to 3.5oz. 

  Finally, the day of *************** appointment, She did not inform the doctor while talking to him that she had the excemption on her prior recommendations given by the previous physican who is no longer with us. After she was done talking to the doctor, She leaves and heads over to the dispensary, She comes back upset because we did not give her the same thing she had on her prior recomendation. She stated that she had 4oz before and needs that now. So our doctor came out from talking to the patient he was with as he could hear her upset in the lobby,  apologized to her and told her we would do the increase but that he would only go to 3.5oz , ************* was ok with this paid for her ***  but then expressed her frustion that she would not be getting the 4oz that she had prior. We explained to her that is the doctors discretion and unfortunatly this physician does not do the icrease to 4oz. We explained her doctor will be leaving us and is only working out of one location right now and that we could schedule her to see him there and she did not want to do that. Our doctor asked us to provide the records from the previous visit where she got the increase of 4oz so that he can submit everything to the state. We then but the request into our records department. Turn around is usually 10 /14 business days.  We got everything back by that Tuesday and submitted to the state. 

   

  Yes , all of our paperwork is electronic now so she will have to type in all of her information. No one typed it for her , we only showed her how to complete the forms. 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me twice for one visit. Told me I would get a refund. Never received refund and now they refuse to refund one of the double payments.

  Business Response

  Date: 09/15/2023

  PATIENT USED GOV. ISSUES TEMPT CARD TO MAKE HIS PAYMENT FOR HIS APPOINTMENT ONLINE. WE ATTEMPTED TO REFUND THE ONLINE PAYENT BACK TO HIS CARD SEVERAL TIMES BUT PER THE PATIENT, HIS GOV. ISSUED CARD WOULD NOT ACCEPT THE REFUND. WE TRIED TO EXPLAIN TO THE PATINET SEVERAL TIMES THAT WE REFUNDED HIS ONLINE PAYMENT MADE WITH GOV. ISSUED CARD AND IT IS SHOWING COMPLETED ON OUR END THAT HE WOULD NEED TO REACH OUT TO HIS CARD ISSUER TO RESOLVE THE PROBLEM BUT HE WOULD NOT ACCEPT THAT , HE WAS HIGHLY UPSET AND RUDE TO ALL STAFF AND MANAGMENT HANDLING THE SITUATUION. WE COULD SEE THAT BY THIS TIME HE HAS DISPUTED THE SECOUND CHARGE NERVER THE ***** WE STILL SEND OUT A PAPER CHECK TO THE PATIENT WHICH CAN TAKE UP TO 3/4 WEEKS TO RECIEVE.