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Business Profile

Medical Technology

ABYDE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $1,304.10 by Abyde on May 17, 2025, for an annual automatic renewal of their HIPAA compliance software, which I did not use at all during the prior subscription year.California law *********************** Code *****) requires that businesses send a clear and retainable renewal notice, such as by email, before charging a renewal fee. Abyde did not email me a renewal notice, despite actively emailing marketing content. They claim they posted a message within their software, but I never logged in or saw it.I attempted to resolve the matter directly with the company, but they have refused a refund. I have disputed the charge with my credit card provider and am requesting BBBs assistance to resolve this and secure a full refund.

ABYDE is NOT a BBB Accredited Business.

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