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Business Profile

Health Products

Nutraition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nutraition's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nutraition has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nutraition

      Clearwater, FL 33760-4022

    • Nutraition

      1777 Abram Ct # 2001 San Leandro, CA 94577-7011

    • Nutraition

      936 S 490 W Pleasant Grove, UT 84062-3730

    • Nutraition

      699Lewelling Blvd #146 #440 San Leandro, CA 94679

    • Nutraition

      1777 Abram Ct # 1871 P.O. Box 1877 San Leandro, CA 94577-7008

    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 180 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a package from Archery Stamps Nutrition, 1777 Abram CT, #1822, San Leandro, CA XXXXX around 7/21/2022, USPaS tracking XXXX XXXX XXXX XXXX XXXX XX, that I didn't order.

      Business Response

      Date: 08/30/2022

      Business Response /* (1000, 5, 2022/08/09) */
      Hello *******,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

      We apologize that you may have misunderstood the offer. We would be happy to clarify any misunderstanding with your purchase. You paid $6.99 to join the Ipad Pro Sweepstakes. You have earned an entry to the sweepstakes offer for the Ipad Pro Sweepstakes with your purchase. You also purchased our exclusive Ear Pod for which you paid $56.97. Further, this does not mean you have won the item (Ipad Pro). The drawing for the new item happens weekly, and the winner will be contacted by email.

      As per double-checking, your account was refunded of $56.97 on 07/21/2022. Out of courtesy, we went ahead and issued an additional refund of $6.99 today, 08/09/2022. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges.

      Thank you for being so patient. If you need anything else, let me know if I can help.


      Consumer Response /* (3000, 7, 2022/08/11) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I do not accept explanations due to this is not what happen. There was no mention of Sweepstakes or Ear Pods. The popup stated you are a lucky winner of ipad. Answer four questions and provided mailing address. You only pay shipping cost. No mention of entering a contest, no mention of buying ear pods.
      Also the credit on my account was issued by CitiBank not this company. As of 8/11/22 their is no credit posted from Archery Stamps. I closed my account to prevent more charges being processed. Company use hook and bait technique to charge customers for something they didn't order.

    • Initial Complaint

      Date:07/28/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received a parcel via USPS 1/26/2022. I opened it (was addressed to me) content was a 'smart watch'.
      I did not order it and do not want it.
      Tracking number was XXXX XXXX XXXX XXXX XXXX XX.
      sender is "Nutraition" unit 1714
      1777 Abram Ct.
      San LeandroCA XXXXX-XXXX

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 9, 2022/08/17) */
      To Whom It May Concern;

      Thank you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.

      We have investigated **** *******'s account and found that an order was placed by Bill last 07/23/22 at 3:01pm EST and the terms of the offer were agreed to by the customer. However, we see this customer has never contacted us regarding this issue. Due to the misunderstanding, the full amount of $39.98 has been fully refunded back to the customer. The refund was processed on 08/16/22 and should reflect to the customer's account in 7 to 10 business days. A confirmation via email was sent for the customers own records.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle his dispute.

      Sincerely,
      Customer Support


      Consumer Response /* (3000, 11, 2022/08/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I received notice from the company saying they wrote off the $39.98 and credited my Master card, but I just got my statement, and the charge is still there under a different company called "vibeshop".
      The original charge appearing on master card was processed on 7/23/2022. I understand that the company says they credited my account on 8/16/22 and that my statement's last entry was 8/15/22 so I will look for the credit next month but why is the statement showing the charge from a different company?
      Any help you can give would be appreciated.

    Nutraition is NOT a BBB Accredited Business.

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